Uber, the ridesharing app that connects riders
with driver partners to provide convenient, reliable and affordable rides at
the push of a button, today announced a phased roll out of two new
features namely ‘In-app chat’ and ‘multi-destination’ to make the Uber
experience as frictionless as possible for riders and drivers alike.
The in-app chat
feature aims to help riders
and driver partners get in touch with one another to provide information such
as their exact location. As a result, coordinating the pickup can be faster and
cost effective, since they don’t have to switch between apps or incur call charges.
Both riders and driver partners will see if their chats are delivered and read,
helping to confirm the other actually received the communication. They can even
choose to communicate in their preferred local language, if required. This
features also means that regardless of where they are located across the globe,
riders and drivers won’t have to share their phone number with one another
should they have to get in touch.
How the In-app chat
feature works:
· When connected to a driver, a
rider should go to the Uber feed and tap “contact” and then “chat”
· During a POOL trip, the feature lets the driver
partner know which rider sent the chat
· Both riders and driver partners will see if
their chats are delivered and read, helping to confirm the other received the
communication
No comments:
Post a Comment