From Logbooks To AI-Powered Care: Samsung Marks 30 Years Of Customer Service In India

· Samsung today operates one of India’s largest customer service networks with 3,000+ service touchpoints, 12,500+ engineers

· Samsung’s customer service journey mirrors India’s digital transformation — from manual service logs and pagers in the 1990s to AI-powered diagnostics and connected care today

· Customers today can access support through SmartThings-enabled Proactive Care, WhatsApp, remote diagnostics, online booking and voice assistance in 10 Indian languages

Samsung, India’s largest consumer electronics brand, marks 30 years of its customer service journey in India, tracing its evolution from a small service operation in Delhi in the mid-1990s to one of the country’s largest and most digitally-connected customer care ecosystems.

When Service Was Still Analog

The story of Samsung’s customer service evolution closely mirrors India’s own technological transformation — from an era of handwritten complaint registers, pagers and physical service visits to AI-powered diagnostics, connected appliances and predictive care ecosystems.

When Samsung opened its first service centre in India in March 1996, the country looked very different. Phones and internet were rare and customer requests were manually recorded in registers resting on crowded office desks.

“Back then, customer care was deeply personal in the most literal sense. Customers often walked directly into service centres because telephones were not common in homes. Service requests were manually entered into registers, and engineers travelled across cities carrying logbooks, paper slips and toolkits,” said Rajiv Gupta, Director, Service Operations, Samsung India.

By December 1996, Samsung had already expanded to 21 service centres across India. In 1997, engineers began using pagers to receive customer alerts — a small but important technological leap at the time.

Building the Infrastructure of Trust

As India’s consumer technology market rapidly expanded, Samsung continued scaling its customer support ecosystem. The late 1990s saw the growth of franchise service centres across the country, while 2003 marked another major milestone with the launch of Samsung’s first in-house call centre at Nehru Place in Delhi and the introduction of a toll-free customer support number.

Over the next two decades, Samsung steadily transformed customer service from a reactive support function into an integrated, technology-driven customer experience ecosystem.

Today, Samsung operates one of India’s largest customer service infrastructures with over 3,000 service touchpoints, 12,500+ trained engineers and 16 strategically located parts warehouses across the country.

“What truly defines Samsung’s customer service journey is how closely it has evolved alongside the lives of Indian consumers,” said Sunil Cutinha, Head, Customer Satisfaction, Samsung India.

“For us, customer service is not just a support function — it is a core part of the Samsung experience. Over the years, we have built a service ecosystem that combines scale, innovation and empathy. Whether through our extensive service network, contactless offerings like pick-up and drop, or next-generation service centres, our focus remains on delivering fast, transparent and reliable service that customers can trust every day,” he added.

Predictive Care

Samsung’s service ecosystem today extends far beyond physical service centres into AI-enabled proactive and connected care experiences.

Through SmartThings-enabled Proactive Care powered by Home Appliances Remote Management (HRM), Samsung appliances can proactively detect performance issues and notify customers even before disruptions occur. Refrigerators can alert users if cooling efficiency drops unexpectedly, while air conditioners can proactively communicate maintenance requirements.

Customers today can access 24×7 support through toll-free helplines, WhatsApp assistance, remote diagnostics and online appointment booking platforms. Samsung’s voice support services are available in 10 Indian languages, helping make customer support more accessible across regions.

The company has also strengthened digital-first support offerings such as Pick and Drop service for smartphones and the Digital Service Center platform, which provides self-help videos, troubleshooting support and transparent pricing information.

AI-driven customer support technologies — including intelligent co-pilots, speech-to-text systems and sentiment analysis tools — are additionally helping service teams respond faster and more empathetically to customer concerns.

Relationships that Last Forever

“Samsung has been a part of my life for three decades now. Our first television was a Samsung, and later the first smartphone I bought for my son was a Galaxy device. What has remained constant over the years is the trust and reliability associated with the brand,” said Sanjeev Gupta, a long-time Samsung customer from Ludhiana, Punjab.

Over the years, Samsung has also nurtured an ecosystem of service professionals through four training academies and its long-term skilling initiative, Dost Service. Through its partnerships with 22 ITIs, Samsung Dost Service has trained over 14,500 service engineers across India.

Extending Care into Sustainability

Samsung is also integrating sustainability into its customer care ecosystem through initiatives such as Care for Clean India, which promotes responsible e-waste disposal and recycling through authorized recyclers.

From Service Centres to Connected Care

As Samsung marks 30 years in India, its customer service journey reflects more than the evolution of technology. It reflects the evolution of care itself — from handwritten registers and pagers to AI-powered connected homes and predictive support, while continuing to place customer trust at the centre of innovation.   

LTM To Drive AI-Powered Modernization Of IT Infrastructure And Application Support For UK-Based SSP Group

LTM, the Business Creativity partner to the world’s largest enterprises, has entered a strategic partnership with SSP Group, a leading operator of food and beverage outlets in travel locations worldwide. Through this AI-powered partnership, LTM will deliver modernized, end-to-end IT infrastructure support and enhanced application maintenance services to SSP Group.

As part of this engagement, LTM will leverage its advanced AI capabilities including its BlueVerse ecosystem to help SSP manage operational risks, simplify infrastructure and application complexities, and drive business efficiency and agility. Additionally, the collaboration will focus on enabling data-driven decision-making, accelerating innovation through automation, delivering scalable solutions that enhance customer experience, and driving cost optimization through AI automation and simplification.

“As we continue to advance our IT capabilities, having a trusted partner like LTM with deep domain expertise and a focus on AI-led innovation will help us accelerate our transformation, enhance efficiency, improve support operations and deliver greater value to our customers,” said Jon Wood, Chief Digital and Technology Officer, SSP Group.

“We are proud to partner with SSP Group in their digital transformation journey. With BlueVerse, and AI-first approach as well as a deep understanding of SSP’ market, we are committed to being a key enabler in their IT support and modernization initiatives,” said Manju Kygonahally, Chief Business Officer – Europe, LTM.

In the long run, LTM will support SSP’s transition to an intelligent and streamlined IT infrastructure that supports its global network.

About SSP Group plc

SSP Group plc (LSE:SSPG) is a global leading operator of food and beverage outlets in travel locations employing 49,000 colleagues in around 3,000 units across 38 countries. We specialise in designing, creating and operating a diverse range of food and drink outlets in airports, train stations and other travel hubs across six formats: sit-down and quick service restaurants, bars, cafés, lounges, and food-led convenience stores. Our extensive portfolio of brands features a mix of international, national, and local brands, tailored to meet the diverse needs of our clients and customers.

Our purpose is to be the best part of the journey, and our focus is on making every journey taste better – bringing great food and welcoming hospitality to travellers across the globe. Sustainability is crucial for our long-term success, and we aim to deliver positive impact for our business while uniting stakeholders to promote a sustainable food travel sector.

About LTM

LTM — a Larsen & Toubro Group Company — is an AI-centric global technology services company and the Business Creativity partner to the world’s largest enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM* owns outcomes for our clients, helping them not just outperform the market, but Outcreate it. Read more at LTM.com.

BharathCloud Aligns With BDIA At Bharat Digital Samvad To Advance India’s Sovereign AI Infrastructure Vision

BharathCloud engaged in discussions at Bharat Digital Samvad, the inaugural national forum organised by the Bharath Digital Infrastructure Association (BDIA), in New Delhi. The summit brought together policymakers, cloud infrastructure leaders, regulators, enterprises, and technology stakeholders to discuss India’s digital sovereignty, AI infrastructure readiness, and the future of domestic cloud ecosystems.

The event also initiated the official launch of BDIA as an association of not-for-profit industry dedicated to developing and improving India’s digital infrastructure through policy dialogue, collaboration, and with the vision of Data Swaraj. The summit discussions centred on key topics such as developing sovereign cloud infrastructure, an AI-ready compute ecosystem, digital industry policies, and the long-term reliance on foreign-controlled digital infrastructure.

Conversations at the summit indicated a rising focus on Digital Swaraj and self-sovereign AI-ready infrastructure, AI Cloud Adoption to support India's long-term digital resilience. Throughout the conference, the discussion was concentrated on a much larger industry perspective towards digital sovereignty and infrastructure policy.

Participating in the event, Rahul Takkallapally, Co-Founder, BharathCloud and Founding Member of BDIA, said, “India’s digital growth will become stronger when Indian technology companies collaborate within one ecosystem and grow together. It is encouraging to see nearly 40 organisations come together through BDIA with a shared focus on digital sovereignty, trusted infrastructure, and long-term technology resilience. The collaboration of emerging organisations showcases the potential of BDIA. Bharat Digital Samvad creates an authentic and collaborative space where industry stakeholders can work together to support India’s AI and digital infrastructure ambitions.”

Leadership Voices Piyush Somani, President, BDIA and Promoter, Chairman & Managing Director, ESDS Software Solution Ltd., said, “India has already built one of the world’s most extensive digital infrastructure ecosystems. The focus now is on ensuring that the governance, control, and long-term value created through this infrastructure remain within the country. Data Swaraj is no longer just a larger vision for the future; it is becoming a practical necessity for India’s digital growth. Bharat Digital Samvad reflects an important step where industry and policy stakeholders are coming together to shape that direction collectively.”

Abhishek Bhatt, Secretary General, BDIA, said, “India had early leadership through platforms like Rediff, Sify, Khoj, and Indiatimes, but domestic ecosystems lacked the policy support needed to scale competitively. Today, with Atmanirbhar Bharat and a new generation of founders building at scale, Bharat Digital Samvad and BDIA reflect a stronger push toward India-led digital ecosystems. While 100 per cent digital sovereignty may not be practical, India must strengthen and support the critical digital infrastructure being built locally. Our digital market size itself is one of India’s biggest strategic advantages in the global digital economy.”

The summit focused on establishing concrete frameworks that will support India's ambitions for self-reliance in technology, with discussions extending beyond the industry level to include both policy development and implementation. In addition, the forum will create a path for future policy recommendations, industry standards and infrastructure plans that will be used to shape the development and governance of AI and digital infrastructure in India during its next phase of growth.

About BharathCloud
BharathCloud is a Hyderabad-based sovereign AI cloud services provider delivering secure, scalable, and AI-driven solutions to businesses and startups globally. BharathCloud offers end-to-end cloud and digital transformation solutions, including IaaS, PaaS, SaaS, AI/ML, HPC, and innovative platforms offering AI-powered smart storage and Bharat Big Bucket(B3), KaaS (Kubernetes-as-a-Service). Its enterprise-grade infrastructure ensures high performance, multi-location backups, disaster recovery, and compliance with global standards such as ISO 27001, TPN and HIPAA. For more information, visit www.bharathcloud.com 

AICPA & CIMA Conclude CFO Summit And RISE2040 In Bengaluru With Discussions On AI And Finance Transformation

The Association of International Certified Professional Accountants, representing AICPA and CIMA, brought together finance leaders, accounting professionals, educators, policymakers, and business executives in Bengaluru recently for two major industry engagements centred on the changing future of finance and accounting amid rapid advances in artificial intelligence, automation, and digital transformation.

Hosted at The Ritz-Carlton, Bengaluru, the two-day engagement opened with the CFO Summit under the theme, “What Accounting and Finance Will Do Differently.” The summit convened senior finance leaders and decision-makers for conversations around the evolving responsibilities of finance functions, changing business expectations, leadership priorities, and the growing influence of technology on enterprise strategy and operational decision-making. Sessions across the day reflected the expanding role of CFOs in advancing strategic growth, managing transformation priorities, strengthening organisational preparedness, and supporting businesses through increasingly dynamic operating conditions.

The following day, AICPA & CIMA hosted RISE2040 under the theme, “Reimagining the Profession for

the Next Generation in the Age of AI.” The conference examined how artificial intelligence, automation, digital capability, and shifting workplace expectations are redefining the accounting and finance profession globally and influencing how future talent will be trained, developed, and prepared for leadership.

RISE2040 brought together professionals, educators, students, industry leaders, and business stakeholders to examine how finance and accounting roles are evolving alongside technological advancement and changing organisational requirements. Discussions explored the growing importance of analytical thinking, ethical judgement, adaptability, technology fluency, and interdisciplinary capabilities as businesses accelerate AI integration across functions.

The conference also examined how professional education and learning frameworks will need to evolve to remain aligned with changing industry realities. Speakers across sessions highlighted the importance of continuous upskilling, industry-academia collaboration, and future-ready professional development models to help finance and accounting professionals remain prepared for increasingly technology-enabled business environments.

“RISE2040 brought together diverse perspectives on how the finance and accounting profession must evolve amid rapid technological, regulatory and workforce shifts. The discussions reinforced that while AI and digital transformation are reshaping the profession, trust, ethics, strategic thinking, governance and communication remain central to effective leadership. RISE2040 reflects the profession’s collective effort to actively shape its future - moving beyond adaptation to leadership in defining what comes next. India continues to play a critical role in shaping global talent and capability, and these conversations are essential to preparing finance professionals to lead in a rapidly changing world.” said Venkkat Ramanan, Regional Vice President for Asia Pacific, AICPA & CIMA.

Alongside the conferences, AICPA & CIMA hosted a press interaction examining the future of the accounting and finance profession, the growing influence of artificial intelligence across business operations, and the changing expectations from finance and accounting teams in a rapidly transforming global economy.

The engagements reinforced India’s growing significance within the global accounting and finance ecosystem, particularly as organisations continue to increase investments in digital capability, AI integration, innovation-driven business models, and future-ready talent development. The events also reflected the growing emphasis on collaboration between industry, academia, employers, and professional bodies to help shape a finance and accounting workforce equipped for the demands of the coming decades.

About AICPA and CIMA

The Association of International Certified Professional Accountants, representing the American Institute of Certified Public Accountants (AICPA) and The Chartered Institute of Management Accountants (CIMA), is one of the world’s largest professional bodies for accounting and finance professionals. Formed in 2017, it brings together the capabilities and legacy of both organisations to support the profession across more than 150 countries and territories, with a combined network of over 580,000 members, candidates and registrants.

AICPA is the world’s largest member association for the CPA profession, responsible for setting ethical, attestation, and private company auditing standards in the United States and for developing the Uniform CPA Examination. IMA is the world’s leading professional body of management accountants and works closely with employers to equip finance professionals with the skills required for business leadership and strategic decision-making. Together, these organisations contribute to a global framework that supports both public accounting and management accounting disciplines. 

Intertek Wants To Ride With India’s Viksit Bharat Wave (2047)

By Manu Sharma

Mobile phones are the most common electronic devices and are used by more than seven billion people in different age groups around the world. Most people don’t know that this device, like all electronic devices, emits electromagnetic radiation. Electromagnetic fields (EMF) are invisible energy waves generated whenever electrical current flows. The voltage creates an electric field, while the movement of current generates a magnetic field. Electromagnetic emissions are emitted by electronic devices, electrical systems, and radio frequency (RF) systems and it is critical to check for Electomagnetic emission to ensure that the radiation are within specification . Intertek is a leading Total Quality Assurance provider to industries worldwide which has announced the launch of its first Electromagnetic Compatibility (EMC) testing laboratory in India.

The Government of India has a long-term vision to transform the nation into a fully developed country by 2047 (Viksit Bharat), coinciding with the 100th anniversary of its independence. Intertek wants to help this mission by providing Indian companies an access to EMC and EMI testing facilities for Photo Voltaic and Data Centres by helping them with their EMF and other noise challenges. Nagendra B., Electrical Director for India and the Middle East, Intertek India Private Limited, spoke to Manu Sharma, Senior Technology Editor of Silicon Village on the opening of the testing facility.

1. Why did Intertek open an EMI, EMC and Wireless Testing lab in Bengaluru?

Intertek opened its first Electromagnetic Compatibility (EMC), EMI, and wireless testing laboratory in India on April 23, 2026. It is located in Bengaluru's Peenya industrial area, this facility—which is the company’s fifth Electrical lab in India and second in the city. It significantly expands local hardware compliance testing capabilities. It's in line with some of the initiatives of the government of India. Back in 2004, when the Bureau of Energy Efficiency started the Star Label for the air conditioners, refrigerators etc.

We started doing the testing of the Air Conditioners in our laboratory in Delhi to test refrigerators and Air Conditioners. The Bureau of Energy Efficiency can attach the Star Label, whether it's 2 star, 3 star, 5 star. This rating is based on the testing we do.”

In 2014, when the government started Compulsory Registration Scheme (CRS) scheme. All of these laptops, mobile phones, servers etc. All of them need to have a Bureau of India Standards (BIS) certification. Before any electronics enters into India, they need to have a BIS testing and certification. Intertek is associated with BIS for doing the testing of all these products.

The government later expanded the CRS scheme to include lighting and LEDs etc. Intertek established the facility to support the testing in our Delhi lab.

During the pandemic there was a need for ventilators. We established the facility and got all the accreditation to address the ventilator testing.

In 2026, Intertek is addressing the EMC, EMI testing market in India. This is due to the Government of India has established its national electronics manufacturing policy with a goal of expanding electronics manufacturing significantly in India.

Intertek wants to support this mission by establishing this laboratory. This laboratory tests a lot of electronics and plans to cover more products as India moves forward in its manufacturing mission.

Yes, Bangalore (Bengaluru) is definitively a major tech hub. Known as the "Silicon Valley of India," it is ranked among the top 10 tech hubs globally, due to its massive talent pool, IT parks and Global R&D Centers.

2. Why is testing of EMI/EMC a requirement for every industry?

Testing capabilities are essential for companies to ensure their electronic devices do not emit harmful electromagnetic interference (EMI), can withstand external disturbances (EMC), and comply with mandatory global regulatory standards for safe, uninterrupted operation.

Testing for EMI and EMC functionality is essential across all industries because every modern sector relies on electronic systems that must operate reliably, securely, and without causing disruptive cross-device interference in a shared, invisible spectrum. “We ensure cross-device compatibility. Today's environments are dense with IoT devices, sensors, and wireless networks. EMI/EMC testing ensures that a product limits its own electromagnetic emissions, so it doesn't cause noise and has high immunity to incoming noise, so it continues to work properly even when other machines are operating nearby.”

The lab addresses the surging market need for EMC/EMI testing, driven by Indian government initiatives for electronics self-reliance, growth of the manufacturing sector, and global market standards. It will cater to a wide range of industries, including medical, industrial, household appliances, lighting, multimedia, safety components, measurement, control & laboratory equipment, renewables, and TEC regulated products.

3. Do Multi National Companies Get their products tested in India or overseas?

If a product like Samsung, which is globally available. It is manufactured somewhere in China and then assembled in India. The testing depends whether they are changing the components or not changing the components. If they are not changing the components, if they have done the testing, the same test report may go through. They need to provide specifications of what has been tested as well as any changes.

Yes, there are Indian standards and international standards. So, we test the products to verify whether it is complying to the Indian or international standards like BIS, IEC standards, CISPR standards etc.

If it comes under EC or CR, it should be tested in India. Even though it is tested already outside, when you are bringing it in India, then it should be tested in India. It is compulsory.

For example, even though there is a Taiwanese product which is intended for the global market it still has to be tested as per the Indian standards such as the CRS scheme administered by BIS, Bureau of Indian Standards.

4. Do you test Data Centres for noise and radiation in India?

Data centers in India are rigorously tested for noise and electromagnetic fields (EMF/radiation). Testing is performed by third-party acoustic engineers and statutory compliance bodies like Intertek to ensure they meet the strict environmental guidelines enforced by the Central Pollution Control Board (CPCB) and international standards.

Noise testing is done for continuous hum of cooling systems, HVAC chillers, and the periodic testing of backup diesel generators. Likewise, Radiation Testing (EMF) is done to check if data centers emit safe, non-ionizing electromagnetic radiation rather than hazardous ionizing radiation.

5. Do Cell towers emit radiation and also cause health hazards like cancer?

The mobile cell towers emit radiation, but major health organizations, including the WHO, agree that there is no established scientific evidence that this radiation causes cancer or other serious health hazards.

“There are some kinds of things which are hazardous for humans, like the cell towers present in every nook and corner of the country. Some reports indicate that anywhere close by to the tower can cause radiation that causes cancer. We cannot talk about the policy and advisory thing, which comes directly under the telecommunication sector. The DoT basically controls all those things.

As far as laboratories are concerned, they will basically test against the standards. These are the standards, these are the products. So you are essentially approving that these products are in compliance with these standards.

6. Does Intertek comply with IEEE standards?

An IEEE standard is a technical guideline, protocol, or specification developed and published by the IEEE Standards Association. These standards ensure compatibility, interoperability, and safety across a wide range of technologies, including telecommunications, computing, power engineering, and artificial intelligence.

In fact, IEEE is the world's largest technical professional organization. Its standards touch nearly every digital and electrical device we use every day. IEEE standards cover a lot of product categories especially on the power side especially the conversion side.

IEEE comes out with the standards. And there is a standard available and there is a guideline available. For example inverter, which converts the PV output to the AC side. There are certain IEEE requirements and also grid code requirements.

Intertek is a globally accredited Nationally Recognized Testing Laboratory (NRTL) and Certification Body that routinely tests and certifies products for compliance with various IEEE standards.

Intertek issues the ETL Mark—which is legally equivalent to UL and CSA certifications in North America—and the ASTA Mark internationally to verify that electrical and electronic equipment meets strict industry standards.

7. What are your hiring plans and also about your  expansion plans for the Solar Photovoltaic (PV) market in India?

The company presently employs about seventeen people in this new test centre and about 30 all together in our two facilities in the city. Besides we have other testing facilities spread across Mumbai, Delhi, Hyderabad, Pune etc. Each of them handle separate industry verticals.

As you know, the manufacturing ambitions of India are significant. Our commitment to India is to support the manufacturers. The company recently acquired this PV solar lab to support renewable energy. This is the solar lab in Ahmedabad. Here servers will be tested separately, even their power supplies will be tested separately as per the relevant standards. Each product has its own product standard.

Intertek provides comprehensive solar panel testing, inspection, and certification services in India, operating a dedicated, state-of-the-art Solar Photovoltaic (PV) Laboratory in Ahmedabad.

Solar PV is the fastest growing form of renewable energy worldwide and India is among the countries at the heart of this transition. With the GoI committing to a target of 500 GW of non-fossil fuel power capacity by 2030 – including 280 GW of solar – demand for trusted, independent Quality Assurance solutions has never been greater.

The new Intertek solar PV lab will provide comprehensive ISO 17025 accredited testing services for solar PV installations, materials and components, offering BIS and IECEE CB Scheme accreditations. Its services will support Indian solar PV manufacturers and international companies looking to enter the country by driving efficiencies through harmonised testing and faster, more reliable global market access.

Felix Plaza Opens As Gurugram’s New One-Stop Lifestyle And Retail Destination

Felix Plaza, Gurugram’s newest premium lifestyle and retail destination, has officially opened in Sector 82A, strengthening the organised retail landscape in New Gurugram’s fast-growing residential corridor.

Spread across approximately 8 lakh sq. ft., the mall has been designed as a one-stop destination integrating shopping, dining, entertainment and community experiences for the evolving urban consumer. With over 150 Indian and global brands, Felix Plaza brings together fashion, beauty, electronics, leisure and F&B offerings within a premium, experience-led environment.

The mall features leading brands including H&M, Marks & Spencer, Lifestyle, Westside, Tommy Hilfiger, Calvin Klein, Guess, Birkenstock and Aldo, alongside anchors such as Cinepolis, Mr. DIY and Fun City. Felix Plaza also introduces exclusive-to-Gurugram brands including R&B Fashion, Skin Bae and Style Union.

Designed to encourage longer consumer engagement, the destination includes a 4-screen Cinepolis multiplex, Fun City, Fun Block, GameX arena and a dedicated 2-acre outdoor event space. Its dining offerings include a 600-seat food court along with popular names such as Blue Tokai Coffee Roasters, Chaayos, Punjab Grill and Nando’s.

Commenting on the launch, a spokesperson for Felix Plaza said: “Retail in emerging urban corridors within Gurugram is evolving from transactional formats to experience-led destinations. At Felix Plaza, we have created a curated ecosystem that combines leading global and Indian brands with entertainment, dining and community spaces. Our vision is to build a destination that goes beyond shopping and contributes meaningfully to the next phase of organised retail growth in these high-potential corridors.”

Since its opening, Felix Plaza has witnessed strong early consumer response and continues to build momentum with upcoming brand launches and activations.

Dubai Reinforces Role As Global Growth Platform For Indian Businesses

* With 3,995 New Companies Joining Dubai Chamber Of Commerce In Q1 2026

* Indian companies form Dubai Chamber of Commerce’s largest foreign business community, reaching 84,088 active members by the end of March 2026

Dubai Chamber of Commerce, one of the three chambers operating under Dubai Chambers, has announced that 3,995 new Indian companies joined the chamber during Q1 2026, underlining the deepening economic and business ties between India and Dubai amid a complex global business environment.

The total number of Indian companies registered as active members of Dubai Chamber of Commerce reached 84,088 by the end of March 2026, reinforcing India’s position as the largest foreign business community in Dubai. The continued growth reflects the increasing confidence of Indian businesses in Dubai as a trusted hub for business continuity, international expansion, and long-term growth.

H.E. Mohammad Ali Rashed Lootah, President and CEO of Dubai Chambers, commented: “In an increasingly complex global economy, companies are placing greater value on markets that provide clarity, reliability, and the ability to keep enterprise moving. The continued growth of Indian businesses underlines the trust they place in Dubai as a platform for long-term success. The emirate provides the infrastructure, agility, and connectivity companies need to grow with confidence, even as global conditions continue to evolve.”

“The Dubai-India partnership is built on a history of strong cultural ties and shared ambition. Looking ahead, Dubai Chambers will continue working to strengthen this relationship, support Indian companies and investors, and ensure they remain fully equipped to expand through Dubai. For Indian businesses, Dubai’s value is not only that it opens doors to opportunity. It keeps those doors open when it matters most.”

Dr. Joy Alukkas, Chairman and Managing Director of Joyalukkas Group, stated: “For 39 years, the UAE has been the launchpad for our global ambitions. What I have come to deeply appreciate is the visionary leadership. Through every crisis and shift in the global landscape, the UAE government has stood shoulder to shoulder with the business community, offering continuity, security, clarity, and unwavering support. It is this partnership that has shaped my confidence and fuelled my hunger to grow. What we continue to witness on the ground is a nation moving forward with confidence, stability, and uninterrupted momentum. Families continue to live, thrive, and feel safe here, and the spirit of commerce remains undiminished. Peak occasions like Akshaya Tritiya saw jewellery businesses flourish – a testament to Dubai’s ability to absorb uncertainty and convert it into opportunity.

The foundation of this dynamic nation is stability, security, world-class infrastructure, forward-looking regulation, and leadership that consistently anticipates the future. Our faith in this country and in the road ahead remains as firm and unwavering as ever.”

Siddharth Balachandran, Chairman of Indian Business and Professional Council, said: “Dubai is a rare ‘constant’ in this ever changing, and often chaotic, world. This is the first cog in the symbolic economic wheel that macro-economic fundamental value investors like me look for. “I have conviction in the forward-looking policies of Dubai, and the UAE, that is based on a bottom-up approach where the Government has its ear to the ground constantly. The process of ongoing dialogue is one of the major facets of the Dubai economic model that has resulted in a strengthening of my investment valuation by almost 15%. Dubai believes in holistic sustained success, and I believe in Dubai!”

Nilesh Ved, Chairman of AppCorp Holding and Owner of Apparel Group, commented: “For Indian businesses operating globally, stability and agility matter as much as opportunity and Dubai continues to lead on both fronts. The UAE leadership’s forward-looking vision, strong banking ecosystem, business-friendly policies, and continued support for the private sector have created a highly trusted environment for growth and expansion.”

Ved added: “Dubai today is far more than a regional hub; it is one of the world’s leading global cities, attracting investment, innovation, startups, and talent from across the world. The continued normal functioning of businesses, malls, and Emirates Airlines global operations during this period further demonstrates the resilience, efficiency, and confidence that define Dubai’s operating environment. For Indian companies, it offers the connectivity, stability, and momentum needed to scale regionally and globally.”

Dubai’s business environment is supported by clear regulation, advanced infrastructure, transparent communication, and strong logistics capabilities that help businesses stay focused on growth. The AED 1 billion package of economic incentives announced by the Government of Dubai in March further helped ease financial pressures and enhance liquidity.

In parallel, Dubai’s logistics ecosystem has also supported the continued movement of goods through strong air cargo capabilities, alternative routes via Khorfakkan and Fujairah, and a temporary green corridor between Dubai and Oman. Additionally, Dubai International Chamber continues to support Indian companies through its offices in Mumbai and Bengaluru, helping them establish and grow in Dubai.

About Dubai Chamber of Commerce

Established in 1965, Dubai Chamber of Commerce continues to represent, support, and protect the interests of the business community in Dubai, create a stimulating business environment, and promote the emirate as a global business hub. The chamber is one of three chambers operating under the umbrella of Dubai Chambers, which was restructured under a decree issued by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.