Friday, July 30, 2021

Gen Z Indians Are Swiping Right On New Pals To Beat The Corona Blues: Tinder


* ‘New connections’, ‘fun hangouts’, and ‘friends within communities’ among top 5 reasons to swipe

* 90% of Gen Z Indians are using their dating apps to find new people or simply stay connected

* Virtual connections are here to stay; 47% of Indian singles say they feel more virtually creative today when compared to 2020

For over a year-and-a-half, the quarantine has left Gen Z Indians craving for a social life glo-up. Sure, we saw interesting trends to stay distracted. But, unfortunately, the Dalgona Coffee only took us so far. Tinder’s recent survey spills that every 1 out of 3 surveyed Gen Z Indian today feels lonely due to lack of social interactions (35%); and believes they’ve had to hit pause on their entire lives (34%).

But many young singletons are embracing the corona blues by getting onto their dating apps, hoping to simply socialise from the comfort of their couches. This Friendship Day, Tinder India highlights the Gen Z outlook towards making new connections when social swiping today.

Yeah romance is cool, but have you ever swiped right on a friend?

Tinder’s recent study reveals that 9 in 10 Gen Z Indians are using their dating apps to find new people or simply stay connected, without worrying about romantic potential. “No surprise,” some would say, what with the pandemic robbing us of the opportunity to socialise or go out and about. In addition to finding romantic relationships and long-term partners, Gen Z Indians cited ‘making new connections’, ‘finding friends in their communities’, and ‘looking for fun hangout buddies’ as the top reasons to swipe today. Goes to show that meeting new people is just as important as finding romantic partners for this audience.

Food, jest, and movies on the minds of young singletons

“Finding my kinda weird” has been a dating essential for as long as we know. In Tinder’s survey  profiles with these passions are most likely to pass the vibe-check this Friendship day. While 41% Indian singles are open to matching with ‘a food lover, just like me’, around 36% hope to match with ‘the one with a sense of humour’ ,  and 32% hope to meet ‘movie enthusiasts’.

Gen Z Indians feel more virtually creative in 2021, but are also making bucket lists for IRL moments with their connections

The lockdown blues have made one thing certain: virtual dates and meaningful connections made online are here to stay. With over a year of online dates and conversations, 47% of Indian singles say they feel more virtually creative today when compared to 2020. In fact, as per Tinder’s ‘Future of Dating report’*, 7 in 10 Gen Z Indians surveyed admitted it was easier to make connections online (68%), while also agreeing that meeting new people online was liberating (67%)*.

While virtual dates and connections are a part of life, as many as 3 in 5 Indian singletons surveyed are looking forward to dipping their toes back into IRL moments and their ideal IRL dating bucket lists now feature simple yet meaningful activities such as ‘walks in parks’ (37%), ‘cooking meals together’ (31%), and ‘outdoorsy activities’ (25%).

Data as per survey conducted by Tinder in June 2021, capturing responses from 400 individuals in India, aged 18-25 years old.

*Future of Dating Survey data comes from 2000 singles surveyed in India fielded between September and November 2020

Hero Motocorp Further Augments Its Global Business Operations In Mexico


* Offers A Wide Range Of Products For Customers Through An Extensive Distribution Network

In keeping with its aggressive expansion plans in its global business, Hero MotoCorp, the world’s largest manufacturer of motorcycles and scooters, has started retail sales in the key market of Mexico. 

The Company has introduced an extensive portfolio of products, including motorcycles and a scooter, thereby catering to the diverse segments of customers. These include popular motorcycles such as the Xpulse 200, Xpulse 200T, Hunk 190, Hunk 160R, Hunk 150, Eco 150 TR, Eco 150 Cargo, and Ignitor 125, and the Dash 125 scooter.


Sanjay Bhan, Head of Global Business, Hero MotoCorp, said, “This is an important development in our international business growth story. Mexico will be a key market for us in the future and this is the first step in this direction. The range of products that we have introduced here should excite and cater to a wide segment of customers.”

The product portfolio will be available across the country through the retail arm of the distributor, agencies and dealers, and will have attractive financing options. There will also be a wide network of service centers spread throughout the country. The products will be available with a warranty of three years or 30,000 kilometers.

Hero MotoCorp has a renewed Global Business strategy of R4 - Revitalize, Recalibrate, Revive and Revolutionize. With this strategy the Company has significantly enhanced its global operations both in terms of volumes and presence.

In the midst of the Covid-19 pandemic, Hero MotoCorp registered its highest-ever monthly dispatch to global markets in March 2021. Carrying forward the positive momentum, it has witnessed growth in the current financial year (FY’22) too.

Sify Reports Revenues Of INR 6451 Million For First Quarter Of FY 2021-22


* EBITDA for the Quarter stood at INR 1454 Million

PERFORMANCE HIGHLIGHTS:

· Revenue for the quarter was INR 6451 Million, a growth of 23% over the same quarter last year.

· EBITDA for the quarter was INR 1454 Million, an increase of 26% over the same quarter last year.

· Profit before tax for the quarter was INR 440 Million, an increase of 65% over the same quarter last year.

· Profit after tax for the quarter was INR 329 Million, an increase of 91% over the same quarter last year.

· CAPEX during the quarter was INR 917 Million.

· Cash balance at the end of the quarter was INR 3515 Million.

MANAGEMENT COMMENTARY

Mr. Raju Vegesna, Chairman, said, “Lessons learned from dealing with the first wave of the pandemic have stood us in good stead as we continue to provide mission-critical ICT services in a challenging environment.  India has quickly bounced back from the second with Enterprises slowly returning to at-office business. Mid-sized business, which bore the brunt of the pandemic, are becoming more active in the market for automation solutions. Sify is proud to have played a small role in helping Indian Enterprises to sustain their operations and become more resilient.

This year, critical requirements like the National data policy and continued remote access will push security to the top of the priority list for Enterprises. This is also expected to accelerate the interest in data center space on a pan-India basis.”

Mr. Kamal Nath, CEO, said, “With industries and people steadily returning to work, digitalization decisions are being accelerated. The trends of the previous quarters continue to be relevant, resulting in sustained interest in our Cloud@core portfolio of services. Work from anywhere, migration to hosted DC and hybrid cloud platform, strengthening of disaster recovery plans to enable business continuity, application modernization – all these market trends are reflected in our current customer engagements.

Data Center colocation business is one of the fastest growing segments in India. It is led by Hyperscale Cloud Providers, followed by Enterprises and supporting telecommunications players. We expect this to drive our future growth, alongside Cloud, Network and Digital services business”.

Mr. M P Vijay Kumar, CFO, said, “The operating performance has been stable. We continue to invest in expansion of our data centers, network connectivity and digital services. We will stay focused on our cost efficiency and liquidity management, given that the economic recovery is still regaining lost ground due to the pandemic. 

Cash balance at the end of the quarter was INR 3515 Million”.

GROWTH DRIVERS

The pandemic has accelerated the primary growth drivers in the market for cloud adoption, led by digital initiatives and transformation. This trend is triggering movement of workloads from on-premise Data Centers to Hyperscale Public Cloud and hosted Private Cloud in varied degrees, based on the digital objectives of Enterprises. This results in transformation of the traditional network architecture and transformation at the edge which connects the end user. The need for digital services like analytics, data lakes, IoT, etc are shifting the focus toward adoption of Hybrid and Public Cloud vs Private Cloud. Collectively, these trends are generating opportunities for full scale Cloud, DC and Network service providers with digital services skills.

KEY WINS

A summary of the major categories of customers who are signing up with Sify include:

Customers choosing Sify for migration of their on-premise data center to multi-cloud platforms like Cloudinfinit, AWS, Azure and Oracle. They also often entrust Sify with management and security.

Customers choosing Sify as their DC Hosting partner as they embrace hybrid cloud strategy.

Customers choosing Sify as their multi-service Digital Transformation partner.

Customers choosing Sify as their Network Transformation and Management partner as they migrate to Cloud-ready networks. 

A consolidated summary of the key highlights during the quarter is noted below:

Data Center centric IT Services highlights include:

A subsidiary of one of the oldest Indian MNCs contracted to migrate their on-premise DC to AWS Cloud, while another subsidiary contracted to migrate their SAP Workload to AWS Cloud.

A couple of startups, among them a gaming company and an OTT platform provider, signed up to migrate to a global CDN platform.

A nodal agency implementing payment related activities for the Central bank migrated to Sify Data Center.

A major paint manufacturer and a digital transformation startup focused on the financial sector contracted to move from their on-premise DC to Sify DC.

One of the country’s largest Private banks and a prominent Public sector finance institution contracted Sify to commission Private Cloud at their Data Center.

A State data center contracted to augment their Data Center and deploy non-IT services.

A Public sector bank migrated to Sify DC as part of their consolidation and expansion exercise.

Sify’s Cloud-based backend supply chain integration platform signed a prominent player in retail and another in healthcare, an online education platform, a financial services company and multiple non-banking financial companies.

Multi-year contracts for building and augmenting Security Operations Center came from two Public Services Insurance majors.

A Regional bank signed up to implement Digital certification for the universal ID and a private bank signed up for managed services.

Sify was accredited as an Independent Software Vendor for WhatsApp for Business.

Network centric services highlights include:

Sify added 53 new Network Services customers in the quarter.

One of the largest Private banks in the country contracted to connect their network to Near line Disaster Recovery.

A Private scheduled bank signed up for network consolidation and a large cooperative bank signed up to connect a few hundred locations.

A global retail major and a generic pharmaceutical multinational contracted with Sify for managed and secure SD-WAN services.

A Fortune Global 500 consulting major signed up for Cloud based collaboration services.

One of the country’s oldest MNCs contracted Sify to commission their Network Operation Center.

A social media major and a global OTT platform signed up for network nodes and connectivity expansion.

Sify invested in upgradation of the core backbone to 100G to support the next phase of growth and also in fresh capacity in key cities.

90+ My Tuition App Raises USD 5 Million In Series A Funding


* Edtech grew by 1.5 times in customer base, 3.75 times in monthly addition of customers

90+ My Tuition App, India’s best in-class Tuition App helping students to achieve exceptional grades through digital visualization announced that it has raised USD 5 million in Series A funding from Directors of Pearl Investment LLC , Dubai based business group members. The company will deploy the funds raised in market expansion, brand building, and product development across key cities in India.

“The growth potential for online primary and secondary education is projected to grow at a CAGR of 60 percent at USD 773 million by 2021 according to Online Education in India: 2021 report by KPMG. The growth has been driven by changing consumer needs wherein students are looking for interactive content at affordable prices. This change in consumer need has been fueled by access to smartphones and increasing internet penetration, especially in Tier 2-3 cities of India. Our aim is to digitize tutoring, for that we are providing focused textbook oriented animated video content. Students generally are afraid of scoring in Math and Science but we want to change this perception by making these subjects easy to learn using animated content that imprints on the young minds,” said Co-Founder and Vice President of 90+ My Tuitions App, Vingish Vijay.

“We are in a midst of an Edtech revolution and the pandemic has accelerated the adoption of technology in education overnight. We are excited to partner 90+ My Tuition App’s journey and help them bring about transformative change in how students learn,” said Azmal Jaleel, CEO at Pearl Investment LLC

90+ My Tuition app provides digital tuition to 5th-12th standard students of state education boards. Learners get to learn concepts of Math and Science using animated content and can assess their learnings through self-verifiable evaluation tests available on the app. The app also helps parents track the progress of their child using the ‘Parents Corner’ feature available on the app. Students can download videos and play later without the use of internet.

About 90+ My Tuition App

90+ My Tuition App is India’s best in-class Tuition App helping students to achieve exceptional grades through digital visualization in an affordable way. With start of lean operations in 2018 and launch of classes in May 2020, the App has touched the lives of more than 4.5 lakh student within a year.

With the vision of “Educating India Affordably”, 90+ My Tuition App provides most simple and accessible content pedagogy for state boards and NCERT curriculum for 5th to 12th division. With an 86% program completion rate, robust tech platform, outcome-based learning approach, state board and NCERT curriculum, testament of students with exceptional grades, strong mentorship, 90+ My Tuition App has established its position as a substitute for physical tuitions in the Indian education system.

90+ has recently launched its second premium product 90+ Top Rank for students aspiring for competitive examinations. Its first initiative is coaching for PSC aspiring students in Kerala. The upcoming modules will be for training SSC and Railway aspirants. 

Garware Hi-Tech Films Continues Strong Growth Trajectory In Q1FY22, Reporting 80% Growth On YOY With Revenue Of ₹305.60 Cr


* Another stellar bottom-line Performance as Q1FY22 PAT stands at ₹35.83Cr, reporting 163% YoY growth

Garware Hi-Tech Films Ltd. (formerly Garware Polyester Ltd.), the flagship company of the Garware Group and a leading player in specialty Polyester Films in India declared its results for the quarter ended June 30, 2021 on July 29th,2021.

Highlights for Consolidated Q1 FY22 (April-June’21)

Revenue at ₹ 305.60 Cr (vs ₹ 169.44 Cr in Q1 FY’21 up by 80 % on YoY basis)

Exports contributed ₹ 249.06 Cr (vs ₹ 141.35 in Q1FY21) up by ₹ 76 % on YoY basis

Net Profit for the period after tax at ₹ 35.83 Cr (vs ₹ 13.61 Cr in Q1 FY21) up by 163 % on YoY basis

Earning per share (EPS) at ₹ 15.42, up by 163 % over the corresponding quarter in FY 2020-21

Unique Products, Global Patents, Focus on Value Added Films, Higher Share of Consumer Products, Focus on Export Markets, etc. have further improved the company's financial results. GHFL announced a Capex of ₹135cr for the new lamination window film line to materialize the company’s aim to expand the window films category across safety, architectural and front window screen glasses.

Earnings Before Interest, Tax, Depreciation, & Amortization (EBITDA) for the quarter stood at ₹ 65.86 Cr (vs ₹ 30.88 Cr in Q1 FY21) reflecting a 21.56% EBITDA margin. EBITDA margin up by 334 Bps on YoY basis due to increase in revenue including specialty products.  

“GHFL’s performance in the first quarter was robust across all financial metrics,” said Ms. Monika Garware, Vice-Chairperson, and Jt. Managing Director, GHFL. “As the markets are opening up, we hope to maintain the growth momentum. We continue to put efforts into growing our revenue share through exports, which witnessed a growth of 76%% in Q1 on a YoY basis. Consistent improvement in our operating metrics reflects our relentless rigor of execution & our increased focus towards niche high margin specialty products, which has resulted in PBDT Margin reaching 20.1% in Q1FY22.  The outlook for the rest of the year is promising with an anticipated incremental revenue contribution from our newly launched PPF line. Given the current visibility and a promising demand landscape, we foresee better times for us going ahead helping us realize our growth aspirations.”

About Garware Hi-Tech Films Limited

Garware Hi-Tech Films Limited (formerly Garware Polyester Ltd.) (BOM: 500655) is the flagship company of the Garware Group co-promoted by the Chairman and Managing Director Mr. S.B. Garware in the year 1957 along with the Founder-Chairman Late Padmabhushan Dr. Bhalchandra Garware. The company makes Hi-Tech specialty performance polyester Films in India and has its State-of-the-Art manufacturing facilities at Aurangabad in Maharashtra, India. GHFL is the pioneer and one of the largest exporter of Polyester Films in India and the winner of top exporters’ awards for continuous 33 years from PLEXCOUNCIL.

Garware Hi-Tech Films Ltd.’s (GHFL) manufacturing facility in Aurangabad is vertically integrated, from manufacture of polyester chips to the finished product of polyester films with four independent manufacturing lines and a business that spans the globe.  Polyester Films are used for variety of end-applications such as PET Shrink films for Label application, Low Oligomer PET films for insulation of hermetically sealed compressors motors, Electric motor insulation and cable insulation, sequin application films, TV and LCD screen application, Packaging applications etc. GHFL is also the market Leader and India’s only manufacturer of Sun Control window films for Building, safety and auto applications. The company has facilities for manufacturing various coated products and co-extruded products for specialty application, apart from its capacity to design the recipe for raw material of PET films to suit the end application of the product.  The company has also developed surface-protection films and Paint Protection Films designed to deliver the highest level of protection and impact resistance which has applications in many sectors.  

Red Hat, Nutanix Announce Strategic Partnership To Deliver Open Hybrid Multicloud Solutions


* Red Hat OpenShift becomes the preferred enterprise full stack Kubernetes Solution on Nutanix Cloud Platform with AHV

* Collaboration enables customers to more easily build, scale and manage containerized and virtualized cloud-native applications

Red Hat, the world’s leading provider of enterprise open source solutions, and Nutanix (NASDAQ: NTNX), a leader in hybrid multicloud computing, today announced a strategic partnership to enable a powerful solution for building, scaling and managing cloud-native applications on-premises and in hybrid clouds. The collaboration brings together industry-leading technologies, enabling installation, interoperability and management of Red Hat OpenShift and Red Hat Enterprise Linux with Nutanix Cloud Platform, including Nutanix AOS and AHV.

Key elements of the partnership include:

Red Hat OpenShift as the preferred choice for enterprise full stack Kubernetes on Nutanix Cloud Platform. Customers looking to run Red Hat Enterprise Linux and Red Hat OpenShift on hyperconverged infrastructure (HCI) will be able to use an industry-leading cloud platform from Nutanix, which includes both Nutanix AOS and AHV.

Nutanix Cloud Platform is now a preferred choice for HCI for Red Hat Enterprise Linux and Red Hat OpenShift. This will enable customers to deploy virtualized and containerized workloads on a hyperconverged infrastructure, building on the combined benefits of Red Hat’s open hybrid cloud technologies and Nutanix’s hyperconverged offerings.

Nutanix AHV is now a Red Hat certified hypervisor enabling full support for Red Hat Enterprise Linux and OpenShift on Nutanix Cloud Platform. The certification of the Nutanix built-in hypervisor, AHV, for Red Hat Enterprise Linux and OpenShift offers enterprise customers a simplified full stack solution for their containerized and virtualized cloud-native applications. This certification delivers Red Hat customers additional choice in hypervisor deployments, especially as many organizations explore innovative, modern virtualization technologies.

Joint engineering roadmap providing robust interoperability. Red Hat and Nutanix will focus on delivering continuous testing of Red Hat Enterprise Linux and Red Hat OpenShift with Nutanix AHV to provide robust interoperability. The companies will also collaborate to deliver more timely support by aligning product roadmaps.

More seamless support experience providing faster resolution times for joint customers. Customers will be able to contact either company with support issues. The two companies are collaborating to deliver a best-in-class support experience for the interoperability of the certified products.

Because of its distributed architecture, Nutanix Cloud Platform delivers an IT environment that is highly scalable and resilient, and well-suited for enterprise deployments of Red Hat OpenShift at scale. The platform also includes fully integrated unified storage, addressing many tough challenges operators routinely face in configuring and managing storage for stateful containers.

Supporting Quotes

Rajiv Ramaswami, president and CEO, Nutanix

“This partnership brings together Red Hat’s industry-leading cloud native solutions with the simplicity, flexibility and resilience of the Nutanix Cloud Platform. Together, our solutions provide customers with a full stack platform to build, scale, and manage containerized and virtualized cloud native applications in a hybrid multicloud environment.”

Paul Cormier, president and CEO, Red Hat

“We have a vision to enable open hybrid clouds, where customers have choice and flexibility. Our partnership with Nutanix brings a leading hyperconverged offering to the open hybrid cloud, driving greater choice for our joint customers in how they deploy their containerized workloads and backed by a joint support experience.”

Eric Sheppard, research vice president, IDC

“Organizations around the world are deploying an increasingly diverse mix of modern and cloud-native workloads. This Red Hat and Nutanix partnership, and in particular the collaborative support agreement between the two companies, helps to bring virtualized applications and Red Hat OpenShift-based containerized workloads running on Nutanix’s Cloud Platform together in a way that will benefit exactly these types of organizations and help to drive increased simplicity, agility, scalability within today's complex hybrid-cloud world.”

Ritch Houdek, senior vice president, Technology, Kohl’s

“We are thrilled to see two of our technology partners announce this strategic relationship. As we manage the complexities of hybrid cloud, we believe this relationship will unlock new hosting and deployment options for VM and container-based workloads. These new options will support our goals of being fast, efficient and friction-free as we deliver new experiences to our customers.”

Gautam Roy, chief technology officer, Unum

“The insurance industry is in the midst of a transformation to rapidly adapt to customers’ demands,” said. “We protect 39 million lives around the world with our products and services. As we work to modernize our IT infrastructure to support a seamless digital experience for our customers and employees, Nutanix and Red Hat help simplify our technology stack and advance our cloud transformation. ”

About Red Hat, Inc.

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

About Nutanix

Nutanix is a global leader in cloud software and a pioneer in hyperconverged infrastructure solutions, making clouds invisible, freeing customers to focus on their business outcomes. Organizations around the world use Nutanix software to leverage a single platform to manage any app at any location for their hybrid multicloud environments. Learn more at www.nutanix.com or follow us on social media @nutanix

Red Hat’s Forward Looking Statement Language

Except for the historical information and discussions contained herein, statements contained in this press release may constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995.  Forward-looking statements are based on the company’s current assumptions regarding future business and financial performance.  These statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially.  Any forward-looking statement in this press release speaks only as of the date on which it is made.  Except as required by law, the company assumes no obligation to update or revise any forward-looking statements.

Red Hat, Red Hat Enterprise Linux, the Red Hat logo and OpenShift are trademarks or registered trademarks of Red Hat, Inc. or its subsidiaries in the U.S. and other countries. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.

Thursday, July 29, 2021

Dealer Viability Is The Biggest Concern Of Auto Dealers Across All Segments Of The Industry


* Kia in 4W Mass, BMW & Mercedes in 4W Luxury, HMSI in 2-Wheeler, Bajaj in 3-Wheeler and VECV-Eicher in Commercial Vehicles hold Pole positions 

Federation of Automobile Dealers Associations (FADA), the apex national body of Automobile Retail in India today announced the outcome of Dealer Satisfaction Study 2021 results which was undertaken in association with PremonAsia, a consumer-insight led consulting & advisory firm based out of Singapore. 

Commenting on the release of the study, FADA President, Mr. Vinkesh Gulati said, “FADA’s Dealer Satisfaction Study 2021 was initiated to examine the health of the relationship between Auto Dealers and their OEMs. The survey was undertaken to reflect the prevailing issues faced by the Auto Retail Sector at large, thus making it the true Voice of the Dealers. OEMs need to be cognizant of the evolving dealer expectations. While issues of concern such as dealership viability, support on sales and after-sales, openness to dealer inputs in decision making and designing long term policies are fundamental needs, there are clear signs that dealers expect their respective OEMs to go beyond. For example, there is a need to have technology solutions and analytics to intelligently mine transaction data for business gains. Also, creating a digital platform to measure the effectiveness of marketing expenditure is reflective of a changing mindset.” 

FADA Secretary & Chairman DSS-21, Mr C S Vigneshwar said, “I am thrilled to say that FADA took more than 2,000 samples, the highest ever number which has been used for such a study in India. The survey being filled entirely by the Dealer Principals, or their CEOs is a testimony of its accuracy and coverage of all aspects of dealerships in detail. DSS 2021 also has an equal distribution of samples from all 4 zones coupled with the right urban and rural mix. I am thankful to the entire dealership fraternity for devoting a sizable time. I am also grateful to all OEMs who persuaded their dealers to do the needful.” 

PremonAsia Founder and CEO, Mr Rajeev Lochan said, “The industry average satisfaction score of 657 indicates that OEMs have a significant headroom to improve in meeting the needs of their channel partners, particularly for the 2-wheeler and commercial vehicle segments. Kia Motors’ performance is commendable with segment and industry leading ratings across all the factors. Not only are Kia’s dealers satisfied on most of the hygiene needs, but they are also truly delighted with the product and their business viability.” 

At the Overall Industry Level, Dealers attach high importance of 27% on Business Viability, making it a highly critical aspect where OEMs need to exhibit greater sensitivity, particularly since the current satisfaction level on this factor is weak.  

On the positive side, dealers feel that products, both in terms of quality and range by and large meets the expectations of end customers’ current needs though its evolution in the future will require more frequent refresh. While Dealers of mass market PV remained most satisfied with an average of 720 on a scale of 1,000, 3-Wheeler segment scored the lowest, 610 on a scale of 1,000 amongst all segments.  

In 4-Wheeler Mass Market Segment, while Dealers raised their concerns about OEMs not being receptive to their inputs for keeping viable and long term policy in mind, they also said that OEMs provide adequate training for frontline sales & service staff thus keeping the end customer satisfied. 

In 4-Wheeler Luxury Segment, the study found that training cost sharing arrangement by the OEMs was unsatisfactory and OEMs ability to fulfil vehicle order in correct specifications and quantity coupled with non-flexibility to choose workshop equipment’s were cause of major concerns. The study also found that extended warranty policy & customer handling process were at satisfactory levels. 

In 2-Wheeler Segment, the biggest concern which the study highlighted was OEMs were not open to Dealer inputs in terms of improving dealership cost structure from viability and policy point of view. Similarly, there was no support from OEMs on buy back of dead stocks of parts. On the positive side, the study found that OEMs were fair in acceptance and rejection of warranty claims. 

The study for Commercial Vehicle Segment showed that while OEMs need to handhold dealers in improving sales efficiency & controlling cost of sales, they were quite happy about the overall product range and quality of fully built vehicles. Dealers were also satisfied as they could directly communicate with OEMs senior leadership team for discussing business viability and long term policies. 

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