Two-Year Warranty on Lava Smartphones and Feature Phones in India

LAVA International Limited, a leading Indian multi-national company in the mobile handset industry, today launched 2-Year Warranty on all its major models in the product portfolio - across smartphones and feature phones. The company also announced 2-Year Warranty on all its future product launches as well. The 2-Year warranty promise is a first-of-its-kind in the Indian mobile handset industry covering such a wide range of product portfolio. With this promise, LAVA re-affirms its focus on product quality and reliability backed by robust investments in research & development and product manufacturing.

The company announced that on the purchase of a LAVA mobile handset, from August 26, 2017, the customers will have 2-Year warranty activated on their phones. LAVA’s wide reach of over 1000 service centres spread across the country will further facilitate in getting mobile handsets serviced in consumers’ close vicinity - as per the 2-Year Warranty policy. LAVA’s service centres mark its presence even in the remotest parts of the country such as Leh and Andaman & Nicobar Islands.

Commenting on the launch of the 2-Year Warranty, Gaurav Nigam, Senior VP, Head of Product, LAVA International said, “These are exciting times for us as we continue to gain a stronger foothold in the Indian mobile handset industry. We are presumably the first Indian mobile phone brand to launch 2-Year Warranty offer on such a wide portfolio of devices. This offer exhibits the confidence we have in the reliability of our products and the focus that we put in quality control at every stage of product development.”

The standard warranty clause of 6 months validity on accessories and 1-year on Touch Panel + LCD will apply on both LAVA’s Feature and Smartphones. Details about the mobile handsets covered under the 

2-Year Warranty can be accessed at www.lavamobiles.com.

Committed to Government of India’s ‘Make in India’ initiative, LAVA is working towards establishing the very 1st Mobile Phone Design Center in India. LAVA has an in-house R&D and product-testing set-up in China and India, with over 700 professionals involved in product design and development. LAVA is also working towards ramping up its existing manufacturing units and is in the process of setting up new manufacturing facilities. 

Lava International Limited is an Indian multi-national company in the mobile handset industry.  The company is headquartered in Noida and has overseas operations in Thailand, Nepal, Bangladesh, Sri Lanka, Indonesia, Mexico, Middle East, and Russia. The company has also marked its foray into the African continent recently. 

Lava is committed to bring valuable technologies accessible.  Lava has been declared the most trusted smartphone brand in product quality and after sales service amongst all Indian brands by Silicon India.  It also won the “Best Customer experience team of the year award” in consumer goods category of 9th Loyalty Awards & Customer Experience Awards conducted by Kamikaze B2B media. Lava bagged the ‘Best Customer Service in Mobile Handset Company’ Award at the Golden Star Six Sigma Awards 2016-2017.