Commenting on the measures taken by the company, Mr. Naveen Soni, Senior Vice President, Sales and Service, Toyota Kirloskar Motor said, “Our first priority is the health and safety of all our stakeholders. As a committed corporate, we are taking all preventive measures to sustain normal business operations. We have created SOPs internally to maintain normalcy at workplace as well as for our partners ensuring hassle-free customer interface. We are actively responding to the changing market conditions and taking countermeasures wherever required to deal with contingencies that may arise in the future.”
Keeping safety of the customers in mind, the company is developing a 360 degree vehicle display on its website, helping them take a virtual tour of each vehicle and get a better understanding to make an informed purchase decision.
Some of the key activities include:
o Website (Test Drive & Price List)
o e-brochure (Product information)
o Make My Car (Accessory)
o T-Connect (Service appointment booking)
o Test Drive & Vehicle Delivery at customers residence
o Service pick up and drop
The company is continuously monitoring the business operations in the country and taking preventive measures to grasp any challenges that may come forth.
Effective measures at Dealerships
Additionally, Dealer Partners are also being encouraged to take adequate precautions and sanitize all the customer touch points at the dealerships. This will help in effectively countering the virus threat, build customer confidence visiting the dealerships and simultaneously, take care of the employees. Further, virtual tools are being utilized as a key platform to share information, and provide services to the customers, at their convenience.
In order to maintain good hygiene and build an uncontaminated environment at the workplace, TKM has suspended fingerprint biometric attendance system as a preventive measure. Employees are also being encouraged to maintain social distancing, avoid touching eyes, nose and mouth, practice respiratory hygiene, wash hands more often and stay at home if they see any COVID-19 symptoms. The company has also released strict advisory to minimize domestic and restrict international travel to severely affected regions.