Nasscom believes that cloud computing and software-as-a-service (SaaS) provide excellent paradigms for software product companies to reach out to the mass of small businesses that require IT solutions.
SaaS allows small businesses to pay for what they need at the time they need it, instead of spending large sums upfront on IT solutions that are implemented onsite. This could substantially reduce the costs of IT, as also increase the ability of small businesses to access IT solutions.
Som Mittal, president of Nasscom, urged software product companies to rework their business models to provide their solutions as services.
Sharad Sharma, chairperson of the product forum of Nasscom and part of VC fund Canaan Partners, said the small business segment was opening up “really well”. “There’s a lot of opportunity for Indian software product companies in this because many of these companies have solutions that are world class,” he said.
He also noted the growing eagerness of large system integrators to work with software product companies to add value to their offerings. Product companies, he felt, could use such partnerships to reach global customers.
Agencies
Showing posts with label Som Mittal. Show all posts
Showing posts with label Som Mittal. Show all posts
Wednesday, October 28, 2009
Sunday, August 30, 2009
Forecast of animation and gaming lowered by NASSCOM
Nasscom, the apex body of IT software and services has lowered its 2012 forecast for the animation industry by 27.7 percent and gaming industry by 16.3 percent. It now expects revenues from the animation industry to touch $830 million against the earlier estimate of $1060 million and revenues from the gaming industry to touch $830 million against $1163 million.
In its press statement, Nasscom stated that this downward revision is largely on account of slackened demand due to the global economic downturn and the domestic box office for animation movies has not picked up as estimated, end-to-end skill sets not being developed in the animation services industry and proof of concept or IP creation not up to the expectations.
Som Mittal, President of Nasscom said, "NASSCOM recognizes this industry as a significant user of technology and can further showcase India's well established credentials in the IT Industry space. However, being in a nascent stage of development, it is critical for all stakeholders to come together and create an environment that nurtures this industry for it to be able to compete at a global scale."
The economic crisis has hurt the earnings of Indian IT companies with NASSCOM forecasting four to seven percent rise in India's software services and exports for the year to March 2010, sharply slower than the past years' robust growth.
Agencies
In its press statement, Nasscom stated that this downward revision is largely on account of slackened demand due to the global economic downturn and the domestic box office for animation movies has not picked up as estimated, end-to-end skill sets not being developed in the animation services industry and proof of concept or IP creation not up to the expectations.
Som Mittal, President of Nasscom said, "NASSCOM recognizes this industry as a significant user of technology and can further showcase India's well established credentials in the IT Industry space. However, being in a nascent stage of development, it is critical for all stakeholders to come together and create an environment that nurtures this industry for it to be able to compete at a global scale."
The economic crisis has hurt the earnings of Indian IT companies with NASSCOM forecasting four to seven percent rise in India's software services and exports for the year to March 2010, sharply slower than the past years' robust growth.
Agencies
Wednesday, May 6, 2009
Obama remark on Bangalore misinterpreted, says Nasscom chief
US President Barack Obama's remark that American firms were shipping more jobs to Bangalore than creating them in Buffalo (in New York state) had been "misinterpreted", an IT industry lobby said here on Wednesday.
"Nothing much should be read about Obama's comment on Bangalore and Buffalo. I think his remark has been misinterpreted. What he said was of the additional revenue he would get from his tax reform proposals, he would invest some of it in research and training so that more jobs get created," Som Mittal, president of the National Association of Software and Services Companies (Nasscom) told reporters.
Contending that the current US tax system gave US-based multinationals shipping jobs to places like India an unfair advantage over domestic rivals, Obama Monday announced plans to reduce tax breaks for them.
"It's a tax code that says you should pay lower taxes if you create a job in Bangalore, India, than if you create one in Buffalo, New York," Obama said, spelling out his proposals to close corporate tax loopholes and crack down on overseas tax havens.
Allaying fears of job losses or decline in outsourcing or off-shoring, Mittal said the Obama proposal was not about India but how American subsidiaries were structured overseas in light of the taxation method followed by US firms over the years.
Admitting that Obama's protectionist measure was a matter of concern for the industry, Mittal asserted that Nasscom would study the proposal to assess what impact it would have on outsourcing or off-shoring and do the needful if the bill got drafted.
"The good part is that we have a voice. If we see that it's impacting us in any way, as the bill gets drafted, we will do the needful," Mittal said.
The US accounts for about 60 per cent ($30 billion) of the $50-billion IT export revenue from India. About 70 per cent of the export revenue is generated by Indian firms and the remaining by multinational captives or third party vendors in the sub-continent.
Endorsing Mittal's views, former Nasscom president and Satyam board chairman Kiran Karnik said he was sceptical about Obama's tax proposal becoming a law.
"It (tax reform bill) is unlikely to become a law as US firms will be the hardest hit. Obama's proposal is of concern because it's a sign of protectionism. In the recent G-20 meeting in London, world leaders said they were against protectionism," Karnik said.
In a lighter vein, a leading IT firm head said Obama seemed to have got his geography wrong as he should have mentioned Beijing instead of Bangalore since more manufacturing jobs were shipped to China than to India over the years.
"Looks like Obama got his geography wrong. Jobs are not going to Bangalore but Beijing, as manufacturing jobs are going to China and not India. Only 1000-2000 back office jobs have come to India," the official said on anonymity.
Agencies
"Nothing much should be read about Obama's comment on Bangalore and Buffalo. I think his remark has been misinterpreted. What he said was of the additional revenue he would get from his tax reform proposals, he would invest some of it in research and training so that more jobs get created," Som Mittal, president of the National Association of Software and Services Companies (Nasscom) told reporters.
Contending that the current US tax system gave US-based multinationals shipping jobs to places like India an unfair advantage over domestic rivals, Obama Monday announced plans to reduce tax breaks for them.
"It's a tax code that says you should pay lower taxes if you create a job in Bangalore, India, than if you create one in Buffalo, New York," Obama said, spelling out his proposals to close corporate tax loopholes and crack down on overseas tax havens.
Allaying fears of job losses or decline in outsourcing or off-shoring, Mittal said the Obama proposal was not about India but how American subsidiaries were structured overseas in light of the taxation method followed by US firms over the years.
Admitting that Obama's protectionist measure was a matter of concern for the industry, Mittal asserted that Nasscom would study the proposal to assess what impact it would have on outsourcing or off-shoring and do the needful if the bill got drafted.
"The good part is that we have a voice. If we see that it's impacting us in any way, as the bill gets drafted, we will do the needful," Mittal said.
The US accounts for about 60 per cent ($30 billion) of the $50-billion IT export revenue from India. About 70 per cent of the export revenue is generated by Indian firms and the remaining by multinational captives or third party vendors in the sub-continent.
Endorsing Mittal's views, former Nasscom president and Satyam board chairman Kiran Karnik said he was sceptical about Obama's tax proposal becoming a law.
"It (tax reform bill) is unlikely to become a law as US firms will be the hardest hit. Obama's proposal is of concern because it's a sign of protectionism. In the recent G-20 meeting in London, world leaders said they were against protectionism," Karnik said.
In a lighter vein, a leading IT firm head said Obama seemed to have got his geography wrong as he should have mentioned Beijing instead of Bangalore since more manufacturing jobs were shipped to China than to India over the years.
"Looks like Obama got his geography wrong. Jobs are not going to Bangalore but Beijing, as manufacturing jobs are going to China and not India. Only 1000-2000 back office jobs have come to India," the official said on anonymity.
Agencies
Tuesday, April 21, 2009
India's IT export target of $50 bn will be delayed, says NASSCOM
IT industry association NASSCOM said the export revenue target of 50 billion dollar by 2010 will be delayed by 3-4 quarters due to the global economic downturn, and warned of uncertainties in the near future.
The NASSCOM-McKinsey, however, presented an ambitious scenario for the Indian IT industry for the next 11 years saying the total revenue from export is expected to expand to 175 billion dollars by 2020 and revenues from the domestic market could achieve the 50 billion dollar mark.
"This, however, needs a concerted effort by both the industry and the government to ensure swift and sustained reforms in critical areas of education and infrastructure," NASSCOM said.
On the economic scenario, the organisation said the "global economic crisis will have far-reaching and as yet uncertain impact on the industry. Near term volumes and pricing is likely to come under pressure."
Commenting on the opportunities for the industry, Som Mittal, President, Nasscom, said, "The Indian IT industry is in the midst of unprecedented times because of the current economic environment. We expect the next few quarters to be extremely challenging with companies doing everything required to effectively overcome the challenges."
NASSCOM is of the view that the 2020 business landscape would be different from the one that was witnessed in the last decade as now it would be driven by global megatrends.
There are likely to be new verticals in the public sector, healthcare, media and utilities (which have adopted global sourcing only to a limited extent) along with new customer segments in the small and medium businesses.
"These new opportunities will result in export revenues of 175 billion dollar by 2020. On the back of these megatrends the Indian domestic industry too will experience significant growth and record a four-fold increase in revenues from 12 billion dollar in 2008 to 50 billion by 2020," it said.
"80 per cent of the incremental revenue growth by 2020 will be driven by opportunities outside of the current core markets, verticals and customer segments and the industry needs to redefine its value proposition to capture these," Mittal said.
The NASSCOM-McKinsey report said that India has been the destination for global sourcing over the last 10 years and has garnered a 51 per cent share of the industry today. India continues to be the most competitive among 25-30 low-cost locations even today.
Agencies
The NASSCOM-McKinsey, however, presented an ambitious scenario for the Indian IT industry for the next 11 years saying the total revenue from export is expected to expand to 175 billion dollars by 2020 and revenues from the domestic market could achieve the 50 billion dollar mark.
"This, however, needs a concerted effort by both the industry and the government to ensure swift and sustained reforms in critical areas of education and infrastructure," NASSCOM said.
On the economic scenario, the organisation said the "global economic crisis will have far-reaching and as yet uncertain impact on the industry. Near term volumes and pricing is likely to come under pressure."
Commenting on the opportunities for the industry, Som Mittal, President, Nasscom, said, "The Indian IT industry is in the midst of unprecedented times because of the current economic environment. We expect the next few quarters to be extremely challenging with companies doing everything required to effectively overcome the challenges."
NASSCOM is of the view that the 2020 business landscape would be different from the one that was witnessed in the last decade as now it would be driven by global megatrends.
There are likely to be new verticals in the public sector, healthcare, media and utilities (which have adopted global sourcing only to a limited extent) along with new customer segments in the small and medium businesses.
"These new opportunities will result in export revenues of 175 billion dollar by 2020. On the back of these megatrends the Indian domestic industry too will experience significant growth and record a four-fold increase in revenues from 12 billion dollar in 2008 to 50 billion by 2020," it said.
"80 per cent of the incremental revenue growth by 2020 will be driven by opportunities outside of the current core markets, verticals and customer segments and the industry needs to redefine its value proposition to capture these," Mittal said.
The NASSCOM-McKinsey report said that India has been the destination for global sourcing over the last 10 years and has garnered a 51 per cent share of the industry today. India continues to be the most competitive among 25-30 low-cost locations even today.
Agencies
Friday, January 2, 2009
Nasscom no authority to probe Satyam-WB episode, reacts Som Mittal
Reacting to a request by an IT-BPO union UNITES to conduct inquiry into the Satyam-World Bank fiasco, IT industry body Nasscom on Friday said that it has no authority to look into the matter.
"It is a company-level issue and we do not have any authority to conduct an inquiry into the matter," Nasscom President Som Mittal said, adding that he was yet to received a formal request in this regard.
Fearing that the image of the Indian IT firms globally will take a beating following the Satyam fiasco, IT-BPO union UNITES has urged Nasscom to institute an inquiry in association with the World Bank on Satyam,which has been banned from doing business with the bank for eight years.
"We want the inquiry to look into the possibility that some vested interests, who want to tarnish the good name and reputation of the Indian IT companies," Prithviraj Lekkad, President, UNITES Professionals India told PTI.
Nasscom and the government would have to decisively intervene and get to the bottom of the World Bank findings on Satyam and clear the fair name of Indian firms, including Satyam, and the integrity of the staff working for them abroad, he added.
The Bank had said on December 23said, "Satyam was declared ineligible for contracts for providing improper benefits to Bank staff and for failing to maintain documentation to support fees charges for its sub-contractors.
Within two days of the Bank's announcement, Satyam had formally requested the World Bank to immediately withdraw those statements and asked it to "issue a new statement apologising to Satyam for the harm done to the company due to the Bank's actions."
Source: Agencies
"It is a company-level issue and we do not have any authority to conduct an inquiry into the matter," Nasscom President Som Mittal said, adding that he was yet to received a formal request in this regard.
Fearing that the image of the Indian IT firms globally will take a beating following the Satyam fiasco, IT-BPO union UNITES has urged Nasscom to institute an inquiry in association with the World Bank on Satyam,which has been banned from doing business with the bank for eight years.
"We want the inquiry to look into the possibility that some vested interests, who want to tarnish the good name and reputation of the Indian IT companies," Prithviraj Lekkad, President, UNITES Professionals India told PTI.
Nasscom and the government would have to decisively intervene and get to the bottom of the World Bank findings on Satyam and clear the fair name of Indian firms, including Satyam, and the integrity of the staff working for them abroad, he added.
The Bank had said on December 23said, "Satyam was declared ineligible for contracts for providing improper benefits to Bank staff and for failing to maintain documentation to support fees charges for its sub-contractors.
Within two days of the Bank's announcement, Satyam had formally requested the World Bank to immediately withdraw those statements and asked it to "issue a new statement apologising to Satyam for the harm done to the company due to the Bank's actions."
Source: Agencies
Tuesday, December 16, 2008
Will the IT slowdown last 1.5 yrs?
Uncertainty in India's export-focused software sector will continue for the next four to six quarters due to deepening global economic turmoil, the sector's lobby group said.
"At this point in time, we're getting mixed signals," Som Mittal, president of the National Association of Software and Service Companies (Nasscom), told reporters on the sidelines of a technology conference.
"Very clearly, the decision-making is slow at this time."
In September, Nasscom said it would revise its growth projection for the sector, which was forecast to expand 21-24 per cent to about $50 billion in the year to March 2009
Source: Agencies
"At this point in time, we're getting mixed signals," Som Mittal, president of the National Association of Software and Service Companies (Nasscom), told reporters on the sidelines of a technology conference.
"Very clearly, the decision-making is slow at this time."
In September, Nasscom said it would revise its growth projection for the sector, which was forecast to expand 21-24 per cent to about $50 billion in the year to March 2009
Source: Agencies
Friday, November 28, 2008
Mumbai 9/11 add woes to global IT industry
India's $52 billion outsourcing industry, battered by a global financial crisis that is squeezing its business clients, faces more Mumbai terror attack short-term challenges in the wake of attacks on Mumbai that killed more than 100 people.
Industry officials said prospective overseas clients were likely to put off planned visits to India because of the attacks, even though most software and back-office services firms were operating normally.
"This will surely introduce some sort of concern among clients," said Krishnakumar Natarajan, CEO of mid-sized software and R&D services provider MindTree Ltd.
"There was some expectation clients would start visiting India from January after the end of the annual holiday season. That will now get pushed away for some more time."
The software and back-office services sector, which earns billions of dollars from exports, is reeling from a global slowdown and turmoil in the financial sector, one of its major markets.
The chief financial officer at Wipro Ltd, India's No.3 software services exporter, told a Reuters India Investment Summit this week he expected a pickup in growth in the first quarter as companies firm up outsourcing plans, though many businesses will likely delay decisions and tighten costs.
India's large pool of English-speaking engineering workers and cheaper wages have helped attract outsourcing from western firms ranging from Citigroup and Goldman Sachs to Cisco Systems Inc and Nortel.
India's outsourcers compete against larger IT services firms such as IBM and Accenture.
"We have to wait for things to settle. This is a temporary aberration," said T V Mohandas Pai, a board member at Infosys Technologies, India's No.2 software services exporter.
"If countries issue advisories, it means some travel will be deferred. I think people will use technology or we'll go and visit our clients. Business will go on," he said.
"We have seen terrorist attacks happen in different parts of the world. It's unfortunate it has happened in Mumbai and I think business is confident the government and authorities will get to the bottom of it," he added. Bruce McIndoe, a travel security expert and president of iJET Intelligent Risk Systems, a private intelligence firm, said he had already advised his Mumbai terror attack corporate clients to postpone travel to Mumbai, and warned there would be "ripple effects".
Som Mittal, president of the National Association of Software and Service Companies, India's premier software industry lobby group, said companies were likely to be more cautious, but business would continue.
"We will not let the show stop as a result of the attacks," he said.
In July, eight small bombs hit the city of Bangalore, which is home to more than 1,500 Indian and multinational software and back-office firms. They increased security as a result.
"I think now more and more customers will be looking at what the Indian companies are doing to manage risk. They will ask what their disaster recovery and business continuity plans are," said Avinash Vashistha, chief executive of consultancy Tholons Inc.
"In the short-term, companies will see an impact as their clients stay away from travelling to India."
Industry officials said prospective overseas clients were likely to put off planned visits to India because of the attacks, even though most software and back-office services firms were operating normally.
"This will surely introduce some sort of concern among clients," said Krishnakumar Natarajan, CEO of mid-sized software and R&D services provider MindTree Ltd.
"There was some expectation clients would start visiting India from January after the end of the annual holiday season. That will now get pushed away for some more time."
The software and back-office services sector, which earns billions of dollars from exports, is reeling from a global slowdown and turmoil in the financial sector, one of its major markets.
The chief financial officer at Wipro Ltd, India's No.3 software services exporter, told a Reuters India Investment Summit this week he expected a pickup in growth in the first quarter as companies firm up outsourcing plans, though many businesses will likely delay decisions and tighten costs.
India's large pool of English-speaking engineering workers and cheaper wages have helped attract outsourcing from western firms ranging from Citigroup and Goldman Sachs to Cisco Systems Inc and Nortel.
India's outsourcers compete against larger IT services firms such as IBM and Accenture.
"We have to wait for things to settle. This is a temporary aberration," said T V Mohandas Pai, a board member at Infosys Technologies, India's No.2 software services exporter.
"If countries issue advisories, it means some travel will be deferred. I think people will use technology or we'll go and visit our clients. Business will go on," he said.
"We have seen terrorist attacks happen in different parts of the world. It's unfortunate it has happened in Mumbai and I think business is confident the government and authorities will get to the bottom of it," he added. Bruce McIndoe, a travel security expert and president of iJET Intelligent Risk Systems, a private intelligence firm, said he had already advised his Mumbai terror attack corporate clients to postpone travel to Mumbai, and warned there would be "ripple effects".
Som Mittal, president of the National Association of Software and Service Companies, India's premier software industry lobby group, said companies were likely to be more cautious, but business would continue.
"We will not let the show stop as a result of the attacks," he said.
In July, eight small bombs hit the city of Bangalore, which is home to more than 1,500 Indian and multinational software and back-office firms. They increased security as a result.
"I think now more and more customers will be looking at what the Indian companies are doing to manage risk. They will ask what their disaster recovery and business continuity plans are," said Avinash Vashistha, chief executive of consultancy Tholons Inc.
"In the short-term, companies will see an impact as their clients stay away from travelling to India."
Thursday, November 20, 2008
Women power in IT on the rise
The number of women in the IT sector is on the rise. There are 2 million employees in this sector, out of which 28% are women (2007-08) up from 24% in 2005-06. Also the intake of women at the entry level this year was 46% up from 38% last year. Considering the next 10 years, India has a unique role to play for which contribution of women cannot be ignored, said NASSCOM president Som Mittal.
Moreover, NASSCOM conducted a survey of 50 companies and found that 11% of leaders in the industry were women. These roles were in senior management mostly for decision-making. Also two year’s back, three or four companies formally followed gender diversity programmes, but now there are about 80 companies that have some initiative to handle issues for women and take care of gender diversity and inclusiveness.
Moreover, NASSCOM conducted a survey of 50 companies and found that 11% of leaders in the industry were women. These roles were in senior management mostly for decision-making. Also two year’s back, three or four companies formally followed gender diversity programmes, but now there are about 80 companies that have some initiative to handle issues for women and take care of gender diversity and inclusiveness.
Wednesday, November 19, 2008
Gender inclusivity awards announced: NASSCOM
NASSCOM, the premier trade body and the chamber of commerce of IT software and services, today announced the winners of 'gender inclusivity' awards instituted by the organization.
The awards, which recognize outstanding practices to promote gender empowerment and women leadership development, were declared at the 3rd Annual IT Women Leadership Summit opened here on Wednesday.
It would be presented at the gala award nite being organized as part of the summit tonight. The 'gender inclusivity' awards recognize the efforts made by the company through policies, procedures and systems to foster inclusivity and innovative programs that are targeted at strengthening gender inclusivity at the work place.
Infosys Technologies walked away with the award for excellence in gender inclusivity from the IT Services and Product Companies sector, while IBM India Pvt ltd bagged the award for the most innovative projects in gender inclusivity.
Among the BPO sector IBM Daksh Business Process Services emerged winner whereas Ajuba solutions and ADP private limited walked away with the laurels in the best emerging company sector.
The award criteria includes five parameter namely business rationale, senior leadership support, communication, accountability and measurable results. "These awards recognize companies who are doing outstanding work enabling inclusivity and we hope that other companies will emulate the best practices," said Som Mittal, president, NASSCOM, while addressing the media.
The awards, which recognize outstanding practices to promote gender empowerment and women leadership development, were declared at the 3rd Annual IT Women Leadership Summit opened here on Wednesday.
It would be presented at the gala award nite being organized as part of the summit tonight. The 'gender inclusivity' awards recognize the efforts made by the company through policies, procedures and systems to foster inclusivity and innovative programs that are targeted at strengthening gender inclusivity at the work place.
Infosys Technologies walked away with the award for excellence in gender inclusivity from the IT Services and Product Companies sector, while IBM India Pvt ltd bagged the award for the most innovative projects in gender inclusivity.
Among the BPO sector IBM Daksh Business Process Services emerged winner whereas Ajuba solutions and ADP private limited walked away with the laurels in the best emerging company sector.
The award criteria includes five parameter namely business rationale, senior leadership support, communication, accountability and measurable results. "These awards recognize companies who are doing outstanding work enabling inclusivity and we hope that other companies will emulate the best practices," said Som Mittal, president, NASSCOM, while addressing the media.
Thursday, October 16, 2008
Indian BPO industry to reach $50 bn by 2012?
A joint study conducted by National Association of Software and Service Companies (Nasscom) and the Everest Group, a global strategy consulting firm reveals that the $11 billion Indian BPO industry in its current momentum is poised to touch $30 billion by 2012. However, with accelerated growth to capture the addressable spend in the international and domestic market could take the industry to $50 billion by 2012. Som Mittal, president of Nasscom spoke to Manu Sharma of CIOL Bureau on how the Indian BPO industry is shaping up.
CIOL: What was this study all about?
Som Mittal: The Nasscon-Everest India BPO study began in August 2007 to provide a comprehensive fact-based view of capabilities of sector, opportunities and growth imperatives for Indian BPO industry and its stakeholders. We found that the Indian BPO sector has evolved tremendously since its inception, not only in its size but also in terms of maturity - service lines, service delivery capability and footprint.
CIOL: Does India's BPO have the potential to touch the $50 billion mark?
SM: I strongly feel that the aspired target for the BPO industry is very much achievable however stakeholders will need to act on a number of initiatives to accelerate growth individually as well as collectively.
CIOL: What are the steps needed by the industry/government to achieve the $50 billion mark?
SM: The study highlights an eight point action themes for the Indian BPO industry to realize its potential and accelerate its growth. We will share the study with the industry and also the various governments. Some of the themes include: Protect India's cost advantage to ensure buyer interest; Create BPO hubs to drive this industry deeper within India; Increase employment and access untapped talent pools by creating greater linkages between the current education system and the needs of the BPO industry and Facilitating the development of BPO-specific education models.
CIOL: How will the BPO growth impacted the Indian economy?
SM: The five-fold growth in the Indian BPO market will bring huge payoffs to India's economy and employment. It contributes about 2.5 percent to India's GDP from export earnings and provides employment to over 2 million people that is expected to grow by 2-3 times. Besides growth in tier 2 and tier 3 cities and towns will see a six-fold growth in the number of delivery centers.
CIOL: In terms of employment where does it stand today?
SM: This US$ 11 billion industry today employs more that 700,000 people across 25 countries and accounts for approximately 40 percent of the global BPO offshore market thereby creating huge job opportunities and impacting the economy.
CIOL: Has the industry been able to penetrate into smaller towns across India?
SM: The industry has today expanded to tier 2 and tier 3 cities and towns and delivers services from over 30 cities with in India. In addition, the industry has acquiring global services delivery footprint with operations in over 75 cities across 25 countries.
CIOL: How has the BPO industry growth over the years?
SM: India has emerged as the destination of choice for offshore delivery of business processes. Today the BPO industry has touched $11 billion and growing annually at 35 percent over the past last five years. Earlier the IT industry involved only the engineers and technical people but now the fresh graduates are entering this industry.
CIOL: What are the areas of potential growth in this industry?
SM: About 30 percent of the opportunity will be in the under-penetrated industries such as telecom, retail, media and energy and so it is needless to say that the traditionally large areas such as banking, insurance, financial services and manufacturing will offer large opportunities as well. Today North America continues to be the largest BPO market for India. However, untapped opportunities in UK, Continental Europe and Asia-Pacific will offer larger outsourced opportunities as well.
CIOL: What is the Future of BPO industry in India?
SM: Our figures indicate that the global BPO industry is estimated at about $250-$280 billion. But presently only less than 4-5 percent of the industry is actually tapped. But we see a huge potential in the future in terms of growth and also employment in India.
CIOL: What was this study all about?
Som Mittal: The Nasscon-Everest India BPO study began in August 2007 to provide a comprehensive fact-based view of capabilities of sector, opportunities and growth imperatives for Indian BPO industry and its stakeholders. We found that the Indian BPO sector has evolved tremendously since its inception, not only in its size but also in terms of maturity - service lines, service delivery capability and footprint.
CIOL: Does India's BPO have the potential to touch the $50 billion mark?
SM: I strongly feel that the aspired target for the BPO industry is very much achievable however stakeholders will need to act on a number of initiatives to accelerate growth individually as well as collectively.
CIOL: What are the steps needed by the industry/government to achieve the $50 billion mark?
SM: The study highlights an eight point action themes for the Indian BPO industry to realize its potential and accelerate its growth. We will share the study with the industry and also the various governments. Some of the themes include: Protect India's cost advantage to ensure buyer interest; Create BPO hubs to drive this industry deeper within India; Increase employment and access untapped talent pools by creating greater linkages between the current education system and the needs of the BPO industry and Facilitating the development of BPO-specific education models.
CIOL: How will the BPO growth impacted the Indian economy?
SM: The five-fold growth in the Indian BPO market will bring huge payoffs to India's economy and employment. It contributes about 2.5 percent to India's GDP from export earnings and provides employment to over 2 million people that is expected to grow by 2-3 times. Besides growth in tier 2 and tier 3 cities and towns will see a six-fold growth in the number of delivery centers.
CIOL: In terms of employment where does it stand today?
SM: This US$ 11 billion industry today employs more that 700,000 people across 25 countries and accounts for approximately 40 percent of the global BPO offshore market thereby creating huge job opportunities and impacting the economy.
CIOL: Has the industry been able to penetrate into smaller towns across India?
SM: The industry has today expanded to tier 2 and tier 3 cities and towns and delivers services from over 30 cities with in India. In addition, the industry has acquiring global services delivery footprint with operations in over 75 cities across 25 countries.
CIOL: How has the BPO industry growth over the years?
SM: India has emerged as the destination of choice for offshore delivery of business processes. Today the BPO industry has touched $11 billion and growing annually at 35 percent over the past last five years. Earlier the IT industry involved only the engineers and technical people but now the fresh graduates are entering this industry.
CIOL: What are the areas of potential growth in this industry?
SM: About 30 percent of the opportunity will be in the under-penetrated industries such as telecom, retail, media and energy and so it is needless to say that the traditionally large areas such as banking, insurance, financial services and manufacturing will offer large opportunities as well. Today North America continues to be the largest BPO market for India. However, untapped opportunities in UK, Continental Europe and Asia-Pacific will offer larger outsourced opportunities as well.
CIOL: What is the Future of BPO industry in India?
SM: Our figures indicate that the global BPO industry is estimated at about $250-$280 billion. But presently only less than 4-5 percent of the industry is actually tapped. But we see a huge potential in the future in terms of growth and also employment in India.
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