A city based realty developer Calica Construction and Impex pvt Ltd laid the foundation stone for an It and ITeS Special Economic Zone here on Sunday.
The SEZ will be spread over 20 acres of land on the outskirts of the city and would house small and medium sized information technology companies.
The developers have planned to complete the first phase of the project in two years with initial investment of Rs 300 crore while total estimated cost of the project is Rs 650 crore.
Union minister of state for small and medium enterprises Dinsha Patel and Gujarat minister of state for industry and energy Saurabh Patel were among those present at the foundation stone lying ceremony.
According to Bipin Shah, one of the developers of the new venture, the company has already got the notification from the Board of Approval (BoA) for SEZ and other clearances are in the process.
He said that over 30,000 square feet space will be created for the It and ITeS companies.
He added that they are also in the process of tying up with major IT firms to set up their centres in the SEZ which would offer world class infrastructural facilities.
Agencies
Showing posts with label enterprises. Show all posts
Showing posts with label enterprises. Show all posts
Monday, September 28, 2009
Saturday, August 29, 2009
Can TCS earn $1 bn revenue from domestic market?
Country's top software exporter Tata Consultancy Services said that it aims to double its revenues from the Indian market to $1 billion in the next 3-4 years.
"India has been one of the important markets. We are looking at whether in next 3-4 years we can double our revenue to billion dollars in the Indian market," TCS CEO S Ramadorai said.
At present, the domestic market contributes 10 per cent to the total revenue.
"Every mission mode project (government) that would come on the radar, we will certainly bid for them. TCS is in talks for 3-4 such mission mode projects as of now," Ramadorai said.
"When we look at the domestic market we look at three pillars -- large enterprises, governments - both the central and state governments -- and the third is the small and medium businesses which are part of our overall growth," he added.
Of the three, he expects the large enterprises to contribute more than the other two, followed by the government and the SMB sector.
Agencies
"India has been one of the important markets. We are looking at whether in next 3-4 years we can double our revenue to billion dollars in the Indian market," TCS CEO S Ramadorai said.
At present, the domestic market contributes 10 per cent to the total revenue.
"Every mission mode project (government) that would come on the radar, we will certainly bid for them. TCS is in talks for 3-4 such mission mode projects as of now," Ramadorai said.
"When we look at the domestic market we look at three pillars -- large enterprises, governments - both the central and state governments -- and the third is the small and medium businesses which are part of our overall growth," he added.
Of the three, he expects the large enterprises to contribute more than the other two, followed by the government and the SMB sector.
Agencies
Friday, August 28, 2009
Indian firms to shift to Cloud services, says IDC report
Around 40 percent of Indian enterprises are considering the adoption of cloud services to save costs and compete in the challenging market environment reveals, an IDC report. Currently only five percent of the Indian enterprises have adopted cloud technology. "The main reason in India that is driving the interest towards cloud technologies, is its cost-cutting potential," says Surajit Sen, Director Channels, Marketing and Alliances at NetApp India, a storage and data management solutions provider.
Looking at the growing demand for cloud computing, NetApp has unveiled certain enhancements to its storage line. The company is particularly bullish on the Indian market, which is showing more interest to adopt cloud technologies.
"As the technologies supporting cloud computing have improved, the adoption is also set to grow now," said Alok Bardiya, Vice President, Managed Services and Marketing at Tata Communications, which is a cloud computing service provider in India. NetApp is the technology partner for Tata Communications, which has over a million square feet of datacenters around the globe including six datacenters in India.
NetApp unveiled the latest version of its Data ONTAP cloud platform called Data ONTAP 8. According to Sen, the Data ONTAP 8 is a combination of the earlier platforms Data ONTAP 7G and Data ONTAP GX. With this product offering, the company aims to increase the demand for cloud technologies in markets like India.
The Data ONTAP 8 comes with enhancements such as a new technology for seamlessly moving complete data volumes across multiple storage systems called Data Motion. Other enhancements include a new version of its add-on modules for increasing storage performance, an improved end to end multi-tenancy for better security and a new high-density capacity expansion device for its storage appliances.
Agencies
Looking at the growing demand for cloud computing, NetApp has unveiled certain enhancements to its storage line. The company is particularly bullish on the Indian market, which is showing more interest to adopt cloud technologies.
"As the technologies supporting cloud computing have improved, the adoption is also set to grow now," said Alok Bardiya, Vice President, Managed Services and Marketing at Tata Communications, which is a cloud computing service provider in India. NetApp is the technology partner for Tata Communications, which has over a million square feet of datacenters around the globe including six datacenters in India.
NetApp unveiled the latest version of its Data ONTAP cloud platform called Data ONTAP 8. According to Sen, the Data ONTAP 8 is a combination of the earlier platforms Data ONTAP 7G and Data ONTAP GX. With this product offering, the company aims to increase the demand for cloud technologies in markets like India.
The Data ONTAP 8 comes with enhancements such as a new technology for seamlessly moving complete data volumes across multiple storage systems called Data Motion. Other enhancements include a new version of its add-on modules for increasing storage performance, an improved end to end multi-tenancy for better security and a new high-density capacity expansion device for its storage appliances.
Agencies
Thursday, May 7, 2009
Have computer sales dipped by 12%; As cos cut IT spends
Personal computer (PC) sales in India fell about 11.7% during the first quarter of the calendar year to about 2.1 million units as enterprises slowed down IT spending, according to research firm Gartner.
Both desktop PC and laptop sales declined about 11% during the period, as both large enterprises and small and medium businesses delayed their IT hardware purchases.
“Cost pressure seems to have kept away enterprises from spending on IT hardware during the first quarter of 2009, while there are signs of some turnaround in the consumer sentiment,” Gartner principal analyst Diptarup Chakraborti said.
Hewlett-Packard continued to lead India’s PC market, selling about 300,000 PCs in the quarter. The PC maker, however, saw an year-on-year decline in both desktop and laptop sales during the period. HCL Infosystems (200,000) and Dell (158,000) were ranked second and third, respectively. Acer was ranked fourth.
Gartner said it expects PC sales in India to decline 3.7% year-on-year to 8.98 million units this year. The firm had projected sales of 11 million units for the calendar year in the beginning of January, but the first quarter made it revise its projection downwards.
“Production of desktops and laptops has come to near a halt in manufacturing destinations such as Taiwan,” Mr Chakraborti said. PC makers say they saw some growth in new categories, such as netbooks and higher retail sales, in the first quarter but the good news is limited to the consumer space.
“Large enterprises and small and medium businesses are not buying. The e-government projects are also in a limbo with the Model Code of Conduct in place,” Acer India chief marketing officer S Rajendran said.
With the slowdown in enterprise spending, corporate buyers are expected to account for 69% of total PC sales in 2009, down from 71% last year.
The economic slowdown has resulted in a slump in PC sales across the globe. Worldwide PC shipments declined 6.5% in the first quarter of 2009 to 67.2 million units. As per Gartner, the decline could have been steeper but for low-priced laptops such as netbooks.
Agencies
Both desktop PC and laptop sales declined about 11% during the period, as both large enterprises and small and medium businesses delayed their IT hardware purchases.
“Cost pressure seems to have kept away enterprises from spending on IT hardware during the first quarter of 2009, while there are signs of some turnaround in the consumer sentiment,” Gartner principal analyst Diptarup Chakraborti said.
Hewlett-Packard continued to lead India’s PC market, selling about 300,000 PCs in the quarter. The PC maker, however, saw an year-on-year decline in both desktop and laptop sales during the period. HCL Infosystems (200,000) and Dell (158,000) were ranked second and third, respectively. Acer was ranked fourth.
Gartner said it expects PC sales in India to decline 3.7% year-on-year to 8.98 million units this year. The firm had projected sales of 11 million units for the calendar year in the beginning of January, but the first quarter made it revise its projection downwards.
“Production of desktops and laptops has come to near a halt in manufacturing destinations such as Taiwan,” Mr Chakraborti said. PC makers say they saw some growth in new categories, such as netbooks and higher retail sales, in the first quarter but the good news is limited to the consumer space.
“Large enterprises and small and medium businesses are not buying. The e-government projects are also in a limbo with the Model Code of Conduct in place,” Acer India chief marketing officer S Rajendran said.
With the slowdown in enterprise spending, corporate buyers are expected to account for 69% of total PC sales in 2009, down from 71% last year.
The economic slowdown has resulted in a slump in PC sales across the globe. Worldwide PC shipments declined 6.5% in the first quarter of 2009 to 67.2 million units. As per Gartner, the decline could have been steeper but for low-priced laptops such as netbooks.
Agencies
Friday, November 14, 2008
Why must enterprises move to Green technologies?
Going green is the mantra often heard among Indian IT enterprises. It is an important business initiative that is driving good corporates towards greener technologies.
Going green is not just about being environment-friendly but also translates into one of the best ways to save money. A recent IDC report indicates that energy and cooling expenses will grow eight times faster than purchasing costs of new servers through 2010. In IDC’s latest Green Poll in the APAC region, almost 81 percent of the participating organizations said that the Green-ness of an IT technology would become increasingly important when it comes to selecting suppliers. About 18 percent of the organizations said that they were already considering this factor while selecting suppliers, while 30 percent said they were putting systems into place to start doing so in the near future. So Green IT opens up an abundance of opportunities for enterprises in any country.
Why should your IT go Green?
Rising global warming, increased energy costs and greater awareness about its socio-economic implications has forced organizations to look for ways to reduce their carbon-emission footprint. However, what has escaped attention is the massive amount of energy your IT consumes. Enterprise IT, which accounts for up to 40 percent of an organization’s energy requirement, has a big role to play to reduce greenhouse gases. According to a Forrester survey, over 41 percent of people in the IT departments believe energy efficiency and equipment recycling are important factors that need to be considered. In the same survey, 65 percent believed reduction of energy related operating costs as the driving factor for implementing Green IT.
What drives Green in India?
Adoption of Green IT is not just about buying green data centers and setting up Green IT infrastructure. It needs a complete 360-degree approach - starting from the vision of the top management to the awareness among employees. “An environment-conscious organization should define what ‘green’ means to it as there is no global, industry-wide recognized standard today that defines a green data center or organization, and take steps to follow the corporate green guidelines. The long-term goal of the green data center operation is to achieve carbon neutrality.
Data centers – The Energy Guzzlers
Undoubtedly, data centers have the maximum energy requirements, given the massive number of powerful servers that are housed in today’s data centers, which are sometimes as big as the size of a football field. And these data centers may require as much cooling power as the electricity to run them. Some studies say that these data centers account for between 1.2 and 2.0 percent of electricity consumed in the United States. It is also a known fact that many of the servers in the data centers run at a low utilization level of 10% to 15%. This causes significant wastage through redundant hardware, memory, network devices and power supplies. In earlier times, enterprises would have put up with this excess capacity, given the IT department’s risk-aversion. However, with maturing IT coupled with need to rein-in energy use, organizations are now forced to adopt strategies to reduce their data center operational costs.
Strategies to implement Green technologies
What are the steps you should take to optimize the consumption of electricity as well as reduce the number of servers in your data center? Enterprise IT groups are looking at various options – such as PC Power management software and deployment of energy efficient servers and network devices. However, these piecemeal steps will not yield the desired results; you need a more holistic approach to solve this problem. The answer lies in the adoption of Cloud computing and Virtualization within your enterprise IT – two strategies that can a go a long way in reducing your energy-dependency and thus make your organization truly green.
Embrace Cloud Computing
Cloud computing lets you use computational power and storage space from a third-party service provider, thus lowering demand for addition of more servers in your data center. You can also reduce the number of applications deployed on your data centers by using similar applications hosted by SaaS providers. Now, cloud computing means different things to different people – depending upon which vendor you talk to. Therefore, it could be utility computing or grid or Software-as-a-Service or even Platform-as-a-Service. However, one thing is clear – all of them refer to some service provided by a third-party provider outside the corporate firewall. It is true there are concerns with respect to security, availability and customer’s data privacy in these services – as shown recently by the outage at Amazon’s S3 storage service. However, these issues will get addressed as the technology and industry matures.
There are primarily two types of cloud services, namely Infrastructure in the cloud and Applications in the cloud. Infrastructure in the cloud refers to raw CPU power and data storage space you can use on-demand over Internet.
You should also explore applications in the cloud type of services as a tool to minimize data center load. Look at business applications that are not critical to your business or those you can’t afford to maintain with a separate IT group in-house – such as CRM apps, HR/HCM, Backup and Restore, Security etc. Instead of running these applications on your data center, you should consider using applications provided by third-party service providers. This, in turn, reduces the number of servers in your data center – which means you have less energy consumption.
Virtualize your data center
As you look for ways to optimize your data center operation, consolidation of servers through virtualization technology provides considerable energy savings. Virtualization is a technology that allows you to partition a physical hardware into multiple logical boxes, with each having its own operating system and network connectivity running in a sandbox. This makes additional standby servers redundant since you can dynamically provision a new virtual machine and then run a new instance of your application on this VM. With advances in virtual machine technology, you can now move a running virtual machine from one server to another server. This further increases the utilization rate of your server stack in the data center; hence you can host more applications with reduced number of servers.
Thursday, October 30, 2008
Tektronix rolls out vector signal analysis software
Tektronix, a global leading supplier of test, measurement, and monitoring products, solutions and services for the communications, information technology and semiconductor industries has announcing the launch of SignalVu - its vector signal analysis software was launched globally on October 28. In an interview with Manu Sharma of CIOL Bureau, Sang-Wha Youn, Senior Maketing Manager, Asia Pacific, Tektronix answered a range of questions from the product launch to the size of the market in India and also about the current global financial impact on the economy. Excerpts:
CIOL: What are the special features of SignalVu that makes it different from other products available in the market?
Sang-Wha Youn: The special features that makes a difference from other products includes:* High performance: Up to 20 GHz analog bandwidth enables direct measurement of Ku-band (12-18GHz) signals.
* Greater capability: - Advanced triggering to quickly find signals of interest (Pinpoint triggering capability enables up to 14,000 combinations of triggering condition for each 4 channels)- Deep acquisition memory provides more visibility of time varying signal behavior (60 times deeper memory than other solution)- Advanced triggering to quickly find signals of interest (Pinpoint triggering capability enables up to 14,000 combinations of triggering condition for each 4 channels) - Deep acquisition memory provides more visibility of time varying signal behavior (60 times deeper memory than other solution)
* Simplicity:- Fully integrated (in oscilloscope) for faster time-to-insight. - Automated pulse measurements and statistical analysis.* Lower cost: More than 30% inexpensive than other solution by integrating solution in a oscilloscope to support up to 20GHz without up-converter and system calibration.
CIOL: How is it better than any of the competitors' products in India?
SWY: * Superior measurement capability when combined with Tektronix Digital Phosphor Oscilloscope– our wider analog bandwidth (20 GHz), higher ENOB and superior triggering benefits are directly applicable to SignalVu . As a radar and wideband solution, users can use the same test asset for making wideband microwave measurements on the same machine.
* Automated Pulse Measurements – radar engineers need to make a lot of standard pulse measurements on test waveforms. SignalVu software, makes 21 automated measurements on every pulse. other products offer only manual measurements forcing the user to locate and mark each pulse individually.
* Superior UI – Measurement type and navigation is far superior to other offerings. It takes fewer total mouse clicks and menu picks to display a desired measurement. The SignalVu UI is also common to the RSA6100A (Real Time Spectrum Analyzer) so users familiar with it will immediately know how to make any SA measurement with the Digital Phosphor Oscilloscope. The PSA, MXA and EXA have native UI mode for RF measurements and a VSA mode with a completely different UI for modulation measurements.
CIOL: What is the market size for products like SignalVu in India? How is it growing in India?
SWY: It is hard to say market size. It is for research/development engineers/researcher for applications of Radar, Satellite Communications, Frequency Agile Communications, and Spectrum Monitoring. The applications are very important in India strategically and growing faster than average electronic industry. As the modulation schemes get more complex and communication systems require wider bandwidth to carry more data, we expect demand of the SignalVu in India will grow rapidly.
CIOL: What is the clientele (major takers) for this product?
SWY: RF designers of Wideband RF and Microwave Systems who need to improve their time to insight while validating digital RF circuits and systems. Target applications are mentioned at above #3.
CIOL: Does Tektronix have any manufacturing unit in India? If not is the company planning to set up one for the manufacturing of such products?
SWY: As a world leader in test, measurement and monitoring, Tektronix is committed to supporting India's development as a global center for technology innovation and the design of advanced digital products and services for the New Digital World. Tektronix Development Center is located in Bangalore to develop software applications for test, measurement and monitoring.
CIOL: At this time when the inflation is impacting most of the sectors across, how is the T&M industry functioning? To what extent is this industry affected?
SWY: We don't have something to share at this moment. Although business environment gets tougher, Tektronix commits to keep providing customers with excellent value solutions and services.
CIOL: What are the special features of SignalVu that makes it different from other products available in the market?
Sang-Wha Youn: The special features that makes a difference from other products includes:* High performance: Up to 20 GHz analog bandwidth enables direct measurement of Ku-band (12-18GHz) signals.
* Greater capability: - Advanced triggering to quickly find signals of interest (Pinpoint triggering capability enables up to 14,000 combinations of triggering condition for each 4 channels)- Deep acquisition memory provides more visibility of time varying signal behavior (60 times deeper memory than other solution)- Advanced triggering to quickly find signals of interest (Pinpoint triggering capability enables up to 14,000 combinations of triggering condition for each 4 channels) - Deep acquisition memory provides more visibility of time varying signal behavior (60 times deeper memory than other solution)
* Simplicity:- Fully integrated (in oscilloscope) for faster time-to-insight. - Automated pulse measurements and statistical analysis.* Lower cost: More than 30% inexpensive than other solution by integrating solution in a oscilloscope to support up to 20GHz without up-converter and system calibration.
CIOL: How is it better than any of the competitors' products in India?
SWY: * Superior measurement capability when combined with Tektronix Digital Phosphor Oscilloscope– our wider analog bandwidth (20 GHz), higher ENOB and superior triggering benefits are directly applicable to SignalVu . As a radar and wideband solution, users can use the same test asset for making wideband microwave measurements on the same machine.
* Automated Pulse Measurements – radar engineers need to make a lot of standard pulse measurements on test waveforms. SignalVu software, makes 21 automated measurements on every pulse. other products offer only manual measurements forcing the user to locate and mark each pulse individually.
* Superior UI – Measurement type and navigation is far superior to other offerings. It takes fewer total mouse clicks and menu picks to display a desired measurement. The SignalVu UI is also common to the RSA6100A (Real Time Spectrum Analyzer) so users familiar with it will immediately know how to make any SA measurement with the Digital Phosphor Oscilloscope. The PSA, MXA and EXA have native UI mode for RF measurements and a VSA mode with a completely different UI for modulation measurements.
CIOL: What is the market size for products like SignalVu in India? How is it growing in India?
SWY: It is hard to say market size. It is for research/development engineers/researcher for applications of Radar, Satellite Communications, Frequency Agile Communications, and Spectrum Monitoring. The applications are very important in India strategically and growing faster than average electronic industry. As the modulation schemes get more complex and communication systems require wider bandwidth to carry more data, we expect demand of the SignalVu in India will grow rapidly.
CIOL: What is the clientele (major takers) for this product?
SWY: RF designers of Wideband RF and Microwave Systems who need to improve their time to insight while validating digital RF circuits and systems. Target applications are mentioned at above #3.
CIOL: Does Tektronix have any manufacturing unit in India? If not is the company planning to set up one for the manufacturing of such products?
SWY: As a world leader in test, measurement and monitoring, Tektronix is committed to supporting India's development as a global center for technology innovation and the design of advanced digital products and services for the New Digital World. Tektronix Development Center is located in Bangalore to develop software applications for test, measurement and monitoring.
CIOL: At this time when the inflation is impacting most of the sectors across, how is the T&M industry functioning? To what extent is this industry affected?
SWY: We don't have something to share at this moment. Although business environment gets tougher, Tektronix commits to keep providing customers with excellent value solutions and services.
To read more on Tektronics go to: http://www.tek.com/products/accessories/application_software/signalvu.html
Wednesday, October 29, 2008
India Inc may lay off 25pc jobs in 10 days
ASSOCHAM said the job cuts would be across the steel, cement, construction, real estate, aviation, IT-enabled services and financial services sectors Indian firms are likely to lay off a quarter of their employees in the next 10 days, as part of steps to contain costs in the face of shrinking margins amidst the economic turmoil, an industry body said on Wednesday.
Trade body Associated Chambers of Commerce and Industry of India (ASSOCHAM) said the job cuts would be across the steel, cement, construction, real estate, aviation, IT-enabled services and financial services sectors.
Expansion has slowed in Asia's third-largest economy in the last two quarters, from the 8 per cent or more annual growth in the past four years, with high interest rates crimping demand and on the global financial crisis.
The central bank last week cut its forecast for growth in 2008/09 to 7.5-8 per cent from its earlier view of 8 per cent. This compares with the economy's 9 per cent growth in 2007/08.
"Employers have no other alternatives as part of their corporate strategy ... for sustaining their operations with squeezed margins (even) after after drastic cost cutting measures," ASSOCHAM said in a statement.
Trade body Associated Chambers of Commerce and Industry of India (ASSOCHAM) said the job cuts would be across the steel, cement, construction, real estate, aviation, IT-enabled services and financial services sectors.
Expansion has slowed in Asia's third-largest economy in the last two quarters, from the 8 per cent or more annual growth in the past four years, with high interest rates crimping demand and on the global financial crisis.
The central bank last week cut its forecast for growth in 2008/09 to 7.5-8 per cent from its earlier view of 8 per cent. This compares with the economy's 9 per cent growth in 2007/08.
"Employers have no other alternatives as part of their corporate strategy ... for sustaining their operations with squeezed margins (even) after after drastic cost cutting measures," ASSOCHAM said in a statement.
Friday, October 17, 2008
Steps into green IT technologies
The world leader in removable data storage media is a beginner in implementing 'Green IT technologies' and are taking it forward without a conscious effort Manu Sharma Moser Baer India, a world leader in the development and manufacture of removable data storage media has just made a beginning in implementing 'Green IT technologies' and are taking it forward without a conscious effort. In a interview with Muthukumar V., Senior General Manager – IT of Moser Baer India spoke to Manu Sharma of CIOL Bureau on various challenges faced an a CIO and the way ahead in tackling major issues.
CIOL: What are the major challenges faced by a CIO?
Muthukumar V: I feel that the present challenges faced by a CIO in the areas of Business Process Transformation, Innovating the enterprise, Deliver the best with the optimal resources, Team Engagement, Building service orientation and Improving on service deliveries provided by and through IT.
CIOL: Does your organization link IT budget with the company's performance/growth? If yes please elaborate?
MV: Moser Baer has no such link where in the company's IT budget is linked to the performance of the firm.
CIOL: Can you cite any specific areas where IT has come up as an accomplishment in your stint as a CIO?
MV: We have tried to leverage the ERP utilization by bringing in more processes and controls within the ERP frame work. These are done either by exploiting the existing functionality that was not implemented or by building functionality within and around the ERP. We have ensured that the investment that we had done in the ERP and other application architecture is fully exploited. We have supported the growth of the business both organically (in terms of volume growth) as well as in-organically (additional business coverage like M&ES, ITCE, Entertainment and PV).
CIOL: Going forward, what are the challenges that you foresee?
MV: I feel that the present challenges faced by a CIO will also continue over the years and these include: Business Process Transformation, Innovating the enterprise, Deliver the best with the optimal resources, Team Engagement, Building service orientation and improving on service deliveries provided by and through IT.
CIOL: How far have you come as regards adopting 'Green IT technologies'?
MV: Our company is a beginner in this front and we are taking it forward without a conscious effort.
CIOL: What will be the IT budget for the new fiscal year? What is the growth rate over last year?
MV: I would prefer not to respond to this question. But can only indicate that it runs in crores each year.
CIOL: Do you feel the amount allocated for IT is sufficient if yes why? If not why not? How much should you be spending?
MV: I can do with more funds. Having said that we have been very decent in allocating budget for IT, when there are enough justifications for the investment.
CIOL: Has the prices of the IT products (hardware/software) been on the decline due to the current stronger rupee against the US dollar in 2007?
MV: Do they. Don't think so; not because of a stronger rupee. In fact, India should be benefited as biggies turn more towards India as the global spend on IT could shrink.
CIOL: Since the rupee is growing stronger against the dollarin 2007, don't you thing it is the right time to purchase IT products both hardware/software?
MV: It all depends on the business benefits. Rupee appreciation against dollar can't be a critical determining factor; not at least in our case.
CIOL: How big is the IT staff in your organization?
MV: We have atleast 48 working in our department.
CIOL: What are the major challenges faced by a CIO?
Muthukumar V: I feel that the present challenges faced by a CIO in the areas of Business Process Transformation, Innovating the enterprise, Deliver the best with the optimal resources, Team Engagement, Building service orientation and Improving on service deliveries provided by and through IT.
CIOL: Does your organization link IT budget with the company's performance/growth? If yes please elaborate?
MV: Moser Baer has no such link where in the company's IT budget is linked to the performance of the firm.
CIOL: Can you cite any specific areas where IT has come up as an accomplishment in your stint as a CIO?
MV: We have tried to leverage the ERP utilization by bringing in more processes and controls within the ERP frame work. These are done either by exploiting the existing functionality that was not implemented or by building functionality within and around the ERP. We have ensured that the investment that we had done in the ERP and other application architecture is fully exploited. We have supported the growth of the business both organically (in terms of volume growth) as well as in-organically (additional business coverage like M&ES, ITCE, Entertainment and PV).
CIOL: Going forward, what are the challenges that you foresee?
MV: I feel that the present challenges faced by a CIO will also continue over the years and these include: Business Process Transformation, Innovating the enterprise, Deliver the best with the optimal resources, Team Engagement, Building service orientation and improving on service deliveries provided by and through IT.
CIOL: How far have you come as regards adopting 'Green IT technologies'?
MV: Our company is a beginner in this front and we are taking it forward without a conscious effort.
CIOL: What will be the IT budget for the new fiscal year? What is the growth rate over last year?
MV: I would prefer not to respond to this question. But can only indicate that it runs in crores each year.
CIOL: Do you feel the amount allocated for IT is sufficient if yes why? If not why not? How much should you be spending?
MV: I can do with more funds. Having said that we have been very decent in allocating budget for IT, when there are enough justifications for the investment.
CIOL: Has the prices of the IT products (hardware/software) been on the decline due to the current stronger rupee against the US dollar in 2007?
MV: Do they. Don't think so; not because of a stronger rupee. In fact, India should be benefited as biggies turn more towards India as the global spend on IT could shrink.
CIOL: Since the rupee is growing stronger against the dollarin 2007, don't you thing it is the right time to purchase IT products both hardware/software?
MV: It all depends on the business benefits. Rupee appreciation against dollar can't be a critical determining factor; not at least in our case.
CIOL: How big is the IT staff in your organization?
MV: We have atleast 48 working in our department.
IBM UC2 helps people stay connected
Today's organizations are largely global in nature with the workforce being mobile and virtual. In the present environment, it is important for employees to stay connected and collaborate, says Chandru K., Business Manager (Converged Communications Services) at IBM India.
In an interview with Manu Sharma of CIOL Bureau, he spoke on the challenges faced by enterprises and the steps a CIO needs to ensure success of converged communication systems.
CIOL: Role of IBM in Converged Communications?
Chandru K: IBM offers a suite of assessment, design, deployment, integration and managed services to deliver converged communications solutions. IBM offers a uniquely flexible and broad portfolio of services, software and financing capabilities that can be easily customized to address specific needs required to support communications for a diverse and global workforce.
These capabilities are backed by the experience and technical know-how required to provide smooth, successful unified communications and collaboration deployments. Working with a broad network of partners and suppliers (device manufacturers, network equipment vendors, telecommunication service providers and independent software vendors), IBM can offer an extensive range of skills and solutions to meet the client's immediate and long-term business needs for converged communication solutions.
CIOL: What are the present challenges in communication that the enterprises are facing and what does Converged Communications help address/solve?
CK: Organizations are largely global in nature with workforce being mobile and virtual. The focus for organizations is to improve their bottom line that means they are focused on employee productivity. It is important for employees to stay connected and collaborate.
Typical challenges are:
* Communication-caused delay and disruption is a pervasive business problem.
* Communications complexity affects long-term productivity, business process reform, and financial performance.
* Decision support outcomes suffer from the inability to access and collaborate effectively with primary players.
* Resources are improperly used or misallocated because of the complexity of communication.
Converged Communications helps address these challenges and streamline communications.
CIOL: What do you accomplish by deploying Converged Communications, in the short and long terms?
CK: Converged Communications with its emerging class of applications and services helps improve communications. It helps businesses in simplifying communications for their mobile and distributed workforce to improve communication flows, access primary decision makers quickly, enhance collaboration, and improve productivity to positively affect their business. They speed access and improve communication, integrate different device modes and communication applications, and dramatically improve collaboration, allowing organizations to streamline business processes, reach the right resource the first time, and enhance profitability.
CIOL: What are the steps a CIO needs to prioritize to ensure success of Converged Communication systems?
CK: Firstly take a step back and do an assessment of the opportunities What do I spend on tools today? What are my opportunities for savings? And then do a business evaluation. Given those opportunities I uncover, how will I leverage those against my business processes?
Then, a very, very important step and that is to do a network assessment. Is my network ready? And if not, take the step, which is to get the network ready for voice deployments. And when we say network-readiness, we're talking about things such as what sort of network latency do I see in my data network? What are the jitter characteristics of my network? How much bandwidth do I have? And very, very importantly, have I implemented quality of service?
Beyond those steps, customers need to begin to prepare themselves to develop the skills necessary and really to begin to bring together skills between their traditional telephony groups and their data networking groups. And, of course, once you've gotten to that point, then it's time to move into the design and implementation phases.
CIOL: What are the differences between Unified Communications and Unified Messaging?
CK: Unified Communications enables people to find peers or decision makers using a single telephone number or Internet address. It integrates e-mail, instant messaging, and calendaring applications with communications devices and applications—telephony—wired and wireless; voice messaging; and audio, video, and Web conferencing.
Unified Communications applications support advanced presence-sensitivity and find-me capability, and media independence. They are easy to use, with a familiar intuitive interface linked to powerful functions. Finally, they provide voice access to applications and data.
While, Unified Messaging is a subset or one of the Unified Communications applications, Unified Messaging is the integration of different messaging (voice, email and fax) into a single or Unified Message store. They can access this through a variety of devices. Since these are integrated it makes it easier for users to access their message store. For e.g., they can access their voice, fax and email messages through a single touch point, their emails.
CIOL: What are the benefits of using IBM UC2?
CK: IBM offers the essential software, services, strategic alliances and hardware elements that companies need to help people stay connected to applications, data and one another anytime, anywhere. So, users can find an expert, reach out within and beyond business boundaries and collaborate more easily. And, as a result, help organizations improve productivity, speed responsiveness and lower operational costs, while creating a better, more attractive work environment that's easier to manage, extend and enrich.
Unified Communications requires an integrated communications strategy and architecture—enabling the secure combination of voice, video, data, and mobility applications within a robust, intelligent network. IBM, with its industry-leading breadth of solutions, its world-class partnerships, and its understanding of how to map technology to address business challenges, is uniquely able to fulfill the promise of Converged Communications.
CIOL: Why do I need technology from Avaya, AVST or Cisco?
CK: Global Technology Services within IBM focuses on providing infrastructure solution for customers. We work with customers to understand their business problems and check on the best technology to fit this. Working with a broad network of partners and suppliers (device manufacturers, network equipment vendors, telecom service providers and independent software vendors), IBM can offer an extensive range of skills and solutions to meet the client's needs.
CIOL: What is IBM's predictions for Unified Communications?
CK: The Virtual Workplace will become the rule! There will be no need to leave the office. Just bring it [Unified Communications] along. Desk phones and desktop computers will gradually disappear, replaced by mobile devices, including laptops that take on traditional office capabilities. Social networking tools and virtual world meeting experiences will simulate the feeling on being there in-person. Work models will be changed by expanded globalization, and green business initiatives that reduce travel and encourage work at home.
* Instant Messaging and other real-time collaboration tools will become the norm, bypassing e-mail. Just as e-mail became a business necessity, a new generation of workers has a new expectation for Instant Messaging (IM) as the preferred method of business interaction. This will fuel more rapid adoption of Unified Communications as traditional IM becomes the core extension point for multi-modal communications.
* Beyond Phone Calls to Collaborative Business Processes. Companies will go beyond the initial capabilities of IM, like click-to-call and online presence, to deep integration with business processes and line-of-business applications, where they can realize the greatest benefit.
* Interoperability and Open Standards will tear down proprietary walls across business and public domains. Corporate demand for interoperability and maturing of industry standards will force unified communications providers to embrace interoperability. Converged, aggregated, and rich presence will allow businesses and individuals to better find and reach the appropriate resources, removing inefficiencies from business processes and daily lives.
* New meeting models will emerge. Hang up on routine, calendared conference calls. The definition of "meetings" will radically transform and become increasingly adhoc and instantaneous based on context and need. 3-D virtual world and gaming technologies will significantly influence online corporate meeting experiences to deliver more life-like experiences demanded by the next generation workers who will operate more efficiently in this familiar environment.
CIOL: Why is IBM holding this roundtable and what will be the focus? What issues will IBM address at the meet?
CK: IBM in association with CIOL is bringing a live session on Converged Communication. The rountable will focus on the subject, "Enhancing effective business communication". IBM will address issues such as how to communicate and collaborate effectively in today's disparate work environment and how to reduce reliance on external voice, video, date service providers.
The forum will provide an opportunity to discuss the communication challenges organization are facing today and understand how Converged Communication solutions help address these. Customers will have an opportunity to talk to experts and also network with industry peers. IBM will also showcase the actual working of Converged Communication solutions at our customer solution center at Delhi.
In an interview with Manu Sharma of CIOL Bureau, he spoke on the challenges faced by enterprises and the steps a CIO needs to ensure success of converged communication systems.
CIOL: Role of IBM in Converged Communications?
Chandru K: IBM offers a suite of assessment, design, deployment, integration and managed services to deliver converged communications solutions. IBM offers a uniquely flexible and broad portfolio of services, software and financing capabilities that can be easily customized to address specific needs required to support communications for a diverse and global workforce.
These capabilities are backed by the experience and technical know-how required to provide smooth, successful unified communications and collaboration deployments. Working with a broad network of partners and suppliers (device manufacturers, network equipment vendors, telecommunication service providers and independent software vendors), IBM can offer an extensive range of skills and solutions to meet the client's immediate and long-term business needs for converged communication solutions.
CIOL: What are the present challenges in communication that the enterprises are facing and what does Converged Communications help address/solve?
CK: Organizations are largely global in nature with workforce being mobile and virtual. The focus for organizations is to improve their bottom line that means they are focused on employee productivity. It is important for employees to stay connected and collaborate.
Typical challenges are:
* Communication-caused delay and disruption is a pervasive business problem.
* Communications complexity affects long-term productivity, business process reform, and financial performance.
* Decision support outcomes suffer from the inability to access and collaborate effectively with primary players.
* Resources are improperly used or misallocated because of the complexity of communication.
Converged Communications helps address these challenges and streamline communications.
CIOL: What do you accomplish by deploying Converged Communications, in the short and long terms?
CK: Converged Communications with its emerging class of applications and services helps improve communications. It helps businesses in simplifying communications for their mobile and distributed workforce to improve communication flows, access primary decision makers quickly, enhance collaboration, and improve productivity to positively affect their business. They speed access and improve communication, integrate different device modes and communication applications, and dramatically improve collaboration, allowing organizations to streamline business processes, reach the right resource the first time, and enhance profitability.
CIOL: What are the steps a CIO needs to prioritize to ensure success of Converged Communication systems?
CK: Firstly take a step back and do an assessment of the opportunities What do I spend on tools today? What are my opportunities for savings? And then do a business evaluation. Given those opportunities I uncover, how will I leverage those against my business processes?
Then, a very, very important step and that is to do a network assessment. Is my network ready? And if not, take the step, which is to get the network ready for voice deployments. And when we say network-readiness, we're talking about things such as what sort of network latency do I see in my data network? What are the jitter characteristics of my network? How much bandwidth do I have? And very, very importantly, have I implemented quality of service?
Beyond those steps, customers need to begin to prepare themselves to develop the skills necessary and really to begin to bring together skills between their traditional telephony groups and their data networking groups. And, of course, once you've gotten to that point, then it's time to move into the design and implementation phases.
CIOL: What are the differences between Unified Communications and Unified Messaging?
CK: Unified Communications enables people to find peers or decision makers using a single telephone number or Internet address. It integrates e-mail, instant messaging, and calendaring applications with communications devices and applications—telephony—wired and wireless; voice messaging; and audio, video, and Web conferencing.
Unified Communications applications support advanced presence-sensitivity and find-me capability, and media independence. They are easy to use, with a familiar intuitive interface linked to powerful functions. Finally, they provide voice access to applications and data.
While, Unified Messaging is a subset or one of the Unified Communications applications, Unified Messaging is the integration of different messaging (voice, email and fax) into a single or Unified Message store. They can access this through a variety of devices. Since these are integrated it makes it easier for users to access their message store. For e.g., they can access their voice, fax and email messages through a single touch point, their emails.
CIOL: What are the benefits of using IBM UC2?
CK: IBM offers the essential software, services, strategic alliances and hardware elements that companies need to help people stay connected to applications, data and one another anytime, anywhere. So, users can find an expert, reach out within and beyond business boundaries and collaborate more easily. And, as a result, help organizations improve productivity, speed responsiveness and lower operational costs, while creating a better, more attractive work environment that's easier to manage, extend and enrich.
Unified Communications requires an integrated communications strategy and architecture—enabling the secure combination of voice, video, data, and mobility applications within a robust, intelligent network. IBM, with its industry-leading breadth of solutions, its world-class partnerships, and its understanding of how to map technology to address business challenges, is uniquely able to fulfill the promise of Converged Communications.
CIOL: Why do I need technology from Avaya, AVST or Cisco?
CK: Global Technology Services within IBM focuses on providing infrastructure solution for customers. We work with customers to understand their business problems and check on the best technology to fit this. Working with a broad network of partners and suppliers (device manufacturers, network equipment vendors, telecom service providers and independent software vendors), IBM can offer an extensive range of skills and solutions to meet the client's needs.
CIOL: What is IBM's predictions for Unified Communications?
CK: The Virtual Workplace will become the rule! There will be no need to leave the office. Just bring it [Unified Communications] along. Desk phones and desktop computers will gradually disappear, replaced by mobile devices, including laptops that take on traditional office capabilities. Social networking tools and virtual world meeting experiences will simulate the feeling on being there in-person. Work models will be changed by expanded globalization, and green business initiatives that reduce travel and encourage work at home.
* Instant Messaging and other real-time collaboration tools will become the norm, bypassing e-mail. Just as e-mail became a business necessity, a new generation of workers has a new expectation for Instant Messaging (IM) as the preferred method of business interaction. This will fuel more rapid adoption of Unified Communications as traditional IM becomes the core extension point for multi-modal communications.
* Beyond Phone Calls to Collaborative Business Processes. Companies will go beyond the initial capabilities of IM, like click-to-call and online presence, to deep integration with business processes and line-of-business applications, where they can realize the greatest benefit.
* Interoperability and Open Standards will tear down proprietary walls across business and public domains. Corporate demand for interoperability and maturing of industry standards will force unified communications providers to embrace interoperability. Converged, aggregated, and rich presence will allow businesses and individuals to better find and reach the appropriate resources, removing inefficiencies from business processes and daily lives.
* New meeting models will emerge. Hang up on routine, calendared conference calls. The definition of "meetings" will radically transform and become increasingly adhoc and instantaneous based on context and need. 3-D virtual world and gaming technologies will significantly influence online corporate meeting experiences to deliver more life-like experiences demanded by the next generation workers who will operate more efficiently in this familiar environment.
CIOL: Why is IBM holding this roundtable and what will be the focus? What issues will IBM address at the meet?
CK: IBM in association with CIOL is bringing a live session on Converged Communication. The rountable will focus on the subject, "Enhancing effective business communication". IBM will address issues such as how to communicate and collaborate effectively in today's disparate work environment and how to reduce reliance on external voice, video, date service providers.
The forum will provide an opportunity to discuss the communication challenges organization are facing today and understand how Converged Communication solutions help address these. Customers will have an opportunity to talk to experts and also network with industry peers. IBM will also showcase the actual working of Converged Communication solutions at our customer solution center at Delhi.
Wipro among top three in desktops segment by 2008
Computer major Wipro Infotech, a division of the $3.47-billion Wipro Limited, having rolled-out its new range of environment-friendly desktops in the Indian market, is now eyeing to be among the top three in the Enterprise and SMB desktop segment by 2008. Ashutosh Vaidya, vice-president – Personal Computing Division, Wipro Infotech in an interview with Manu Sharma, spoke on wide range of issues ranging from their foray into eco-friendly computers to future plans.
CIOL: What is Greenware range of desktops and laptops? What prompted Wipro to launch these products?
Ashutosh Vaidya: Wipro has been addressing the issue of increasing e-waste and in this connection launched eco-friendly range of products as part of its responsibility towards cleaner environment. This provides a compelling proposition to our customers to adopt eco-friendly, high performance and feature-rich computing products in their enterprise.
CIOL: Where does Wipro stand in the computer market and how does it plan to grow?
AV: After having registered sales of 150,000 units in 2006 (IDC report), Wipro is now looking to achieve a target of 225,000 units in 2007. In the Enterprise/SMB segment, the company occupied number five slot with sales of 70,000 last year and is now eyeing to reach 70,000 units in 2007, thus move up among the top three. HP leads this segment followed by HCL, Dell, Lenovo and Acer. We are targeting at state banks, government agencies to reach our target.
CIOL: What are RoHS compliance products and mention its importance?
AV: RoHS or (Restriction of Hazardous Substances) is a directive from the European Union to reduce substantial e-waste in the environment. A lot of e-waste such as Brominated Flame Retardants (BFR), PVCs and heavy metals like lead, cadmium and mercury are used by computer manufacturers. Now Wipro has set up its e-waste management process called Wipro Green Computing, which spans across its product lifecycle – from designing, manufacturing right up to the final disposal.
CIOL: How does Wipro plan to reduce e-waste in India?
AV: Wipro is among the first computer manufacturing companies to launch these products in India. We will also not procure non-RoHS components from our global vendors. Besides we will roll out only RoHS compliant products by the end of this fiscal. Presently, we have eight products including four desktops and three notebooks that are 100 per cent RoHS compliant. We also have 16 centers across the country where customers can come and surrender their old computers and we will handle the disposal.
CIOL: In what way is Greenpeace involved in this project?
AV: Greenpeace, a global NGO has been at the forefront of the campaign for clean production and safe recycling. Greenpeace wants the electronics industry to design products that are free from hazardous substances, easy to recycle, and do not expose workers to health risks during production or recycling. Greenpeace is convincing individual producer responsibility (IPR) for full take-back of their products at their end of life, and go beyond the EU RoHS directive in eliminating all hazardous chemicals.
CIOL: What is Greenware range of desktops and laptops? What prompted Wipro to launch these products?
Ashutosh Vaidya: Wipro has been addressing the issue of increasing e-waste and in this connection launched eco-friendly range of products as part of its responsibility towards cleaner environment. This provides a compelling proposition to our customers to adopt eco-friendly, high performance and feature-rich computing products in their enterprise.
CIOL: Where does Wipro stand in the computer market and how does it plan to grow?
AV: After having registered sales of 150,000 units in 2006 (IDC report), Wipro is now looking to achieve a target of 225,000 units in 2007. In the Enterprise/SMB segment, the company occupied number five slot with sales of 70,000 last year and is now eyeing to reach 70,000 units in 2007, thus move up among the top three. HP leads this segment followed by HCL, Dell, Lenovo and Acer. We are targeting at state banks, government agencies to reach our target.
CIOL: What are RoHS compliance products and mention its importance?
AV: RoHS or (Restriction of Hazardous Substances) is a directive from the European Union to reduce substantial e-waste in the environment. A lot of e-waste such as Brominated Flame Retardants (BFR), PVCs and heavy metals like lead, cadmium and mercury are used by computer manufacturers. Now Wipro has set up its e-waste management process called Wipro Green Computing, which spans across its product lifecycle – from designing, manufacturing right up to the final disposal.
CIOL: How does Wipro plan to reduce e-waste in India?
AV: Wipro is among the first computer manufacturing companies to launch these products in India. We will also not procure non-RoHS components from our global vendors. Besides we will roll out only RoHS compliant products by the end of this fiscal. Presently, we have eight products including four desktops and three notebooks that are 100 per cent RoHS compliant. We also have 16 centers across the country where customers can come and surrender their old computers and we will handle the disposal.
CIOL: In what way is Greenpeace involved in this project?
AV: Greenpeace, a global NGO has been at the forefront of the campaign for clean production and safe recycling. Greenpeace wants the electronics industry to design products that are free from hazardous substances, easy to recycle, and do not expose workers to health risks during production or recycling. Greenpeace is convincing individual producer responsibility (IPR) for full take-back of their products at their end of life, and go beyond the EU RoHS directive in eliminating all hazardous chemicals.
Thursday, October 16, 2008
Indian BPO industry to reach $50 bn by 2012?
A joint study conducted by National Association of Software and Service Companies (Nasscom) and the Everest Group, a global strategy consulting firm reveals that the $11 billion Indian BPO industry in its current momentum is poised to touch $30 billion by 2012. However, with accelerated growth to capture the addressable spend in the international and domestic market could take the industry to $50 billion by 2012. Som Mittal, president of Nasscom spoke to Manu Sharma of CIOL Bureau on how the Indian BPO industry is shaping up.
CIOL: What was this study all about?
Som Mittal: The Nasscon-Everest India BPO study began in August 2007 to provide a comprehensive fact-based view of capabilities of sector, opportunities and growth imperatives for Indian BPO industry and its stakeholders. We found that the Indian BPO sector has evolved tremendously since its inception, not only in its size but also in terms of maturity - service lines, service delivery capability and footprint.
CIOL: Does India's BPO have the potential to touch the $50 billion mark?
SM: I strongly feel that the aspired target for the BPO industry is very much achievable however stakeholders will need to act on a number of initiatives to accelerate growth individually as well as collectively.
CIOL: What are the steps needed by the industry/government to achieve the $50 billion mark?
SM: The study highlights an eight point action themes for the Indian BPO industry to realize its potential and accelerate its growth. We will share the study with the industry and also the various governments. Some of the themes include: Protect India's cost advantage to ensure buyer interest; Create BPO hubs to drive this industry deeper within India; Increase employment and access untapped talent pools by creating greater linkages between the current education system and the needs of the BPO industry and Facilitating the development of BPO-specific education models.
CIOL: How will the BPO growth impacted the Indian economy?
SM: The five-fold growth in the Indian BPO market will bring huge payoffs to India's economy and employment. It contributes about 2.5 percent to India's GDP from export earnings and provides employment to over 2 million people that is expected to grow by 2-3 times. Besides growth in tier 2 and tier 3 cities and towns will see a six-fold growth in the number of delivery centers.
CIOL: In terms of employment where does it stand today?
SM: This US$ 11 billion industry today employs more that 700,000 people across 25 countries and accounts for approximately 40 percent of the global BPO offshore market thereby creating huge job opportunities and impacting the economy.
CIOL: Has the industry been able to penetrate into smaller towns across India?
SM: The industry has today expanded to tier 2 and tier 3 cities and towns and delivers services from over 30 cities with in India. In addition, the industry has acquiring global services delivery footprint with operations in over 75 cities across 25 countries.
CIOL: How has the BPO industry growth over the years?
SM: India has emerged as the destination of choice for offshore delivery of business processes. Today the BPO industry has touched $11 billion and growing annually at 35 percent over the past last five years. Earlier the IT industry involved only the engineers and technical people but now the fresh graduates are entering this industry.
CIOL: What are the areas of potential growth in this industry?
SM: About 30 percent of the opportunity will be in the under-penetrated industries such as telecom, retail, media and energy and so it is needless to say that the traditionally large areas such as banking, insurance, financial services and manufacturing will offer large opportunities as well. Today North America continues to be the largest BPO market for India. However, untapped opportunities in UK, Continental Europe and Asia-Pacific will offer larger outsourced opportunities as well.
CIOL: What is the Future of BPO industry in India?
SM: Our figures indicate that the global BPO industry is estimated at about $250-$280 billion. But presently only less than 4-5 percent of the industry is actually tapped. But we see a huge potential in the future in terms of growth and also employment in India.
CIOL: What was this study all about?
Som Mittal: The Nasscon-Everest India BPO study began in August 2007 to provide a comprehensive fact-based view of capabilities of sector, opportunities and growth imperatives for Indian BPO industry and its stakeholders. We found that the Indian BPO sector has evolved tremendously since its inception, not only in its size but also in terms of maturity - service lines, service delivery capability and footprint.
CIOL: Does India's BPO have the potential to touch the $50 billion mark?
SM: I strongly feel that the aspired target for the BPO industry is very much achievable however stakeholders will need to act on a number of initiatives to accelerate growth individually as well as collectively.
CIOL: What are the steps needed by the industry/government to achieve the $50 billion mark?
SM: The study highlights an eight point action themes for the Indian BPO industry to realize its potential and accelerate its growth. We will share the study with the industry and also the various governments. Some of the themes include: Protect India's cost advantage to ensure buyer interest; Create BPO hubs to drive this industry deeper within India; Increase employment and access untapped talent pools by creating greater linkages between the current education system and the needs of the BPO industry and Facilitating the development of BPO-specific education models.
CIOL: How will the BPO growth impacted the Indian economy?
SM: The five-fold growth in the Indian BPO market will bring huge payoffs to India's economy and employment. It contributes about 2.5 percent to India's GDP from export earnings and provides employment to over 2 million people that is expected to grow by 2-3 times. Besides growth in tier 2 and tier 3 cities and towns will see a six-fold growth in the number of delivery centers.
CIOL: In terms of employment where does it stand today?
SM: This US$ 11 billion industry today employs more that 700,000 people across 25 countries and accounts for approximately 40 percent of the global BPO offshore market thereby creating huge job opportunities and impacting the economy.
CIOL: Has the industry been able to penetrate into smaller towns across India?
SM: The industry has today expanded to tier 2 and tier 3 cities and towns and delivers services from over 30 cities with in India. In addition, the industry has acquiring global services delivery footprint with operations in over 75 cities across 25 countries.
CIOL: How has the BPO industry growth over the years?
SM: India has emerged as the destination of choice for offshore delivery of business processes. Today the BPO industry has touched $11 billion and growing annually at 35 percent over the past last five years. Earlier the IT industry involved only the engineers and technical people but now the fresh graduates are entering this industry.
CIOL: What are the areas of potential growth in this industry?
SM: About 30 percent of the opportunity will be in the under-penetrated industries such as telecom, retail, media and energy and so it is needless to say that the traditionally large areas such as banking, insurance, financial services and manufacturing will offer large opportunities as well. Today North America continues to be the largest BPO market for India. However, untapped opportunities in UK, Continental Europe and Asia-Pacific will offer larger outsourced opportunities as well.
CIOL: What is the Future of BPO industry in India?
SM: Our figures indicate that the global BPO industry is estimated at about $250-$280 billion. But presently only less than 4-5 percent of the industry is actually tapped. But we see a huge potential in the future in terms of growth and also employment in India.
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