To reinforce its commitment to delivering effortlessly connected multi-airline journeys across its global network, Star Alliance today opened a new Star Connection Centre (SCC) at LAX — its ninth centre worldwide.
With more than 350,000 passengers connecting between Star Alliance member airlines at Los Angeles International Airport (LAX) each year, it is one of the Alliance’s most critical global transfer hubs.
Designed to support passengers with tight connections between two Star Alliance member airline flights, SCC proactively identifies customers at risk of missing their onward journey due to their delayed incoming flight and expedites them to their next flight.
“Every moment matters when connections are tight, and our goal is to make multi-airline journeys feel seamless,” said Ambar Franco, Vice President - Customer Experience at Star Alliance. “At Star Connection Centres, our member airlines come together as one to ensure that, regardless of which airline passengers are flying with, they are supported from an Alliance perspective. This is what Star Alliance stands for — delivering a smooth experience across our global network. Our latest Star Connection Centre at LAX will benefit our members and customers alike.”
For Star Alliance passengers, the experience is simple: a smooth and seamless connection. Behind the scenes, however, teams across Star Alliance member airlines work together to make that possible. Dedicated agents monitor transfer windows using specialised software and step in to coordinate support — meeting passengers at the arrival gate and guiding them swiftly to their next flight.
Star Alliance has been operating Connection Centres for more than a decade, supporting both passenger and baggage transfers across key hubs worldwide. In addition to Los Angeles, Star Connection Centres are located in Brussels (BRU), Chicago (ORD), Frankfurt (FRA) and Toronto (YYZ), while dedicated baggage-focused SCC operate in Houston (IAH), Newark (EWR), Washington Dulles (IAD) and San Francisco (SFO).
At present, 16 Star Alliance member airlines serve Los Angeles: Air Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Copa Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Singapore Airlines, SWISS, TAP Air Portugal, Turkish Airlines and United. Together, they operate more than 2,000 weekly flights to over 80 destinations across more than 20 countries.
About Air India group
The Air India group – comprising of full-service global airline, Air India, and value carrier, Air India Express – is spearheading a new era of Indian aviation. The Air India story began in 1932 when JRD Tata piloted the airline’s inaugural flight and opened the skies for aviation in India. Today, Air India group employs more than 30,000 people, operates over 300 aircraft and carries customers to 58 domestic and 51 international destinations across five continents. Returning to the Tata Sons in 2022 following 70 years under Government ownership, Air India group is in the midst of a five-year transformation program, Vihaan.AI. As part of the transformation, Air India has placed an order for 600 new aircraft. In 2024, sister airlines Air Asia India and Vistara were successfully merged into Air India Express and Air India, respectively, and the Airline opened South Asia’s largest aviation training academy. A new flying school is scheduled to open in 2026, and construction of a greenfield maintenance base, to be operational in 2026, is underway. In addition to receiving new aircraft, all existing aircraft are progressively undergoing a full interior refit. With transformation underway across all facets of the business and India’s rich legacy of hospitality, Air India is committed to being a world class global airline with an Indian heart.
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