In the report, which evaluates 10 service providers across the full spectrum of clouds and IT applications and infrastructure for managed public, private, and hybrid cloud services, Accenture was named a Leader.
“Managed cloud services are becoming a primary means of enterprises getting critical support by third-party managed SPs to help them manage their cloud environments,” said David Tapper, vice president of Outsourcing and Managed Cloud Services at IDC. “The breadth of its investment along with its strong consulting and migration capabilities make Accenture a good partner for any business looking to exploit the opportunities inherent in the cloud.”
Looking at Accenture’s main strengths, the IDC MarketScape noted the company’s high utilization rates of Platform-as-a-Service delivery, investments in centers of excellence, strong financial growth performance, high client retention, high service availability, fast response times rates, and robust recovery services.
The IDC MarketScape also noted that “Accenture’s growth rate in the managed cloud services surpassed market standards.” Finally, Accenture was rated highly for “application capabilities in supporting SAP, Oracle, and Microsoft, along with systems infrastructure software, that are deployed on public clouds.”
The strength of Accenture’s offering was underlined by highly positive client feedback sourced by IDC during the writing of the report. According to the IDC MarketScape, “Client feedback reflects an overall high satisfaction rating, with strength in providing technology expertise, possessing industry and/or business process knowledge, and delivering a full array of security and recovery capabilities.”
Kishore Durg, senior managing director and Accenture Cloud lead, commented: “Businesses are increasingly looking to managed cloud services for business transformation. Accenture’s approach is to apply the innovation usually seen in public cloud to hybrid alternatives, helping businesses with powerful automation, self-service and microservice capabilities. It’s about staying focused on business outcomes to make an impact within their organizations. The IDC MarketScape shows that we are on the right track, and we look forward to building on this strong leadership position.”
In the IDC Managed CloudView 2018: Executive Summary, which involved 1,500 respondents across six countries, used to complement this competitive analysis, Accenture received a higher rating against rivals in which respondents indicated that they would recommend Accenture to a friend or colleague.