CSS Corp’s homegrown customer experience solution helps simplify complex business processes and streamlines customer life cycle management. By using artificial intelligence, the solution leverages real-time data to effectively deliver personalized and context driven customer engagement. Additionally, in a customer support ecosystem, CSS Corp’s platform uses AI and analytics to identify issues, analyze the best course of action and guide customers through specific solutions.
Speaking about the win, Manish Tandon, Chief Executive Officer, said,” It is an honor to be recognized for our innovation in digital capabilities and excellence. This accolade strongly reaffirms our expertise and nimbleness in understanding our customers’ needs and delivering fulfilling experiences through cutting edge technologies. We will continue to invest in using emerging and agile technologies to further innovate, and empower businesses to achieve their business outcomes while delivering unparalleled customer satisfaction.”