Monday, December 8, 2008

Cost of outsourcing may creep up!

The Mumbai terror attacks couldn’t have come at a worse time for the $50-billion IT BPO industry.

Though many industry honchos feel that the IT BPO sector may now see a further slowdown in new business and client visits, others feel that clients will now look at setting up disaster recovery centres as an integral part of strategy which will lead to an additional cost burden.

Most industry leaders are still unanimous that the perception of India as an outsourcing destination will remain unchanged. There will, however, be a short-term impact. Employee security will also be beefed up further. Experts also add that there will be fewer overseas customer visits, at least in the short term, delaying due diligence process, which will impact new business in the short term.

“Outsourcing as a business strategy is inevitable in the long term. But in the short-to-medium term, we will definitely see the cost of outsourcing go up. This is because vendors will have to provide centres in multiple cities in order to have a strong disaster recovery and business continuity strategy. This will make the cost of outsourcing go up,” says Avinash Vashishtha, CEO of Tholons, an outsourcing advisory firm.

The apex body for IT and BPO industry Nasscom, however, said all its offices will remain open. “We have some global events lined up in Hyderabad which are on track. We will not bow down to terror. The industry has put in business continuity plans to ensure 24/7 operations. We are confident that the government is dealing with this issue very strongly. The city of Mumbai is resilient and will rise from this crisis as have all the other major cities,” said Nasscom President Som Mittal.

Some Mumbai-based BPOs say that they continue to operate though with less staff. Some BPOs like Firstsource diverted its call traffic to its locations in other cities.

“We have our disaster recovery centres in different cities so calls have been diverted there thus having less impact on business. We also have our offices in Malad and Vashi where business is going on. Clients also understand that terrorism is not limited to certain geography and we will not see an impact in the long term,” says Firstsource CEO Ananda Mukherji.

On the other hand, WNS, which is one of the largest international BPO headquartered in Mumbai is monitoring the situation closely. “Our staff members are safe and client operations at our Mumbai units have not been adversely impacted. Our business continuity management team is monitoring the situation. We are taking all precautionary steps to ensure the safety of our staff members in addition to ensuring continuity of business operations,” says group COO Anup Gupta.

Meanwhile, India’s largest BPO, Genpact also discounts claims that client perception will get impacted in the long term. “When unprecedented situations like these come up, the first thing that we try and ensure is that our employees are safe in the affected region and assurance to customers that deals will remain unaffected. Our business continuity plans are well in place,” says Piyush Mehta, senior VP and HR head, Genpact.

But there are some industry honchos who disagree, as well. According to Raman Roy, CEO of Quattro BPO, it would be wrong to say, that the massacre in the commercial capital of the country will not affect business.

Source: Times of India

Is ur battery dead? Fuel cells to chip in

How many times have you come across the dreaded situation where you have to make an all-important call and find yourself in the midst of nowhere with a dead cell phone battery? You do not have a charger and you are miles away from access to a plug point. What could you possibly do in such a scenario?

Well, there are a couple of solutions available. One could carry along a spare charged battery, and voila! you have a fully charged phone as soon as you replace the discharged battery. However, this might not always be possible. Oh, and I know quite a few people (whom I shall call Mobile Killers) who can make the most powerful batteries bite the dust in a matter of a few hours. They are people who use the multimedia capabilities of the cellphones of today and remain connected to the Internet via 3G, WiFi or GPRS simultaneously -- insatiable battery resource hogging features.

Other options include devices like these, which certainly do the job, but are not reliable, and guess what? I feel these are "stop gap" arrangements. What we need is a permanent solution to this issue. So, here's something that's futuristic enough to feature on Future Watch!

Enter fuel cells. Now, automobile buffs might be aware that fuel cell powered cars and buses are being used in many countries; as far as I know, this is the most popular application for fuel cells. However, there have been continuous advancements in this field over the past few years, and we have seen instances of fuel cell usage migrating to other applications, ranging from fuel cell powered submarines to concepts of portable "on the fly" chargers for your gadgets.

To date, fuel cell powered chargers were restricted by legislation - being banned on flights because of the presence of methanol, butane, and formic acid in the fuel cell apparatus. This legislation has stunted the growth of the "compact" fuel cell industry all these years; it was recently scrapped by the US Department of Transportation. This has, as expected, lead to a heightened interest in this field due to the financial rewards that can be reaped by targeting this untapped market. So, what is in store now?

Companies like Lilliputian Systems and Medis Technologies are already working on little fuel cell based "generators" that will keep your gadgets powered for a long time with its cigarette lighter sized fuel cell based charging devices. These devices are expected to see the light of day sometime in the last quarter of 2009. Some others, on the other hand, have already introduced products that might be a bit ungainly to look at now. Hey, that's OK. They are new devices. Remember the first cellphone? You might not want to be seen dead with it now. These products, according to Lilliputian Systems, will be sold for $100 and $150 with recharge cartridge prices ranging from $1 to $3.

Expect a slew of devices by the end of next year, and you could finally have a futuristic 'charging point on the go' at your disposal!

Source: Techtree.com

IBM, Harvard want your PC for solar power study

Scientists at Harvard University and IBM are hoping to harness the power of a million idle computers to develop a new, cheaper form of solar power that could revolutionize the green energy world.

Researchers have launched the project using IBM's World Community Grid, which taps into volunteers' computers across the globe to run calculations on a myriad of compounds - potentially shortening a project that could take 22 years to just two years.

Harvard scientists are hoping the project will allow it to discover a combination of organic materials that can be used to manufacture plastic solar cells that are cheaper and more flexible than the silicon-based ones typically used to turn sunlight into electricity.

The technology could be used to coat windows, make backpacks or line blankets to produce electricity from the sun's rays. Technology to make the plastic cells already exists, but they are not yet efficient enough to be rolled out in commercial products.

"It is not now cost efficient, although the materials are cheap because it's plastic," said Alan Aspuru-Guzik, a chemistry researcher at Harvard University. The most efficient silicon-based photovoltaic solar cells convert about 20 percent of the sunlight that strikes them into electricity.

For now, the organic cells can turn only about 5 percent of the sunlight into power - half the level needed to make the low-cost cells a viable energy source. The researchers plan to publish results of the work once they have discovered a possible combination of compounds.

IBM developed its World Community Grid to advance research of humanitarian projects, such as fighting cancer, dengue fever and AIDS. The grid connects computers in homes or offices via the Internet with program on each machine to run calculations that feed back to the database.

"It's a way for people that have computers to do some good for the world," said IBM engineer Joe Jasinski. With more than a million volunteers currently linked to the World Community Grid, IBM said it had created a network with a massive calculating capability that would rank it among the top 10 most powerful supercomputers in the world.

Members of the grid download software to their personal computers that run the calculations as a screensaver program on the machine when it is turned on but not in use. IBM includes security software to protect the participants' computers. Such virtual networks are also in place to crunch data for other projects, such as SETI's effort to sift through radio telescope signals for signs of extraterrestrial life in the universe.

Source: Reuters

Sunday, December 7, 2008

Who will be the new Indian finance minister?

Hunt is on for a new finance minister with the names of SM Krishna, C Rangarajan and Kapil Sibal under consideration in the wake of Chidambaram's shift to the home ministry.

Prime Minister Manmohan Singh, more comfortable with bureaucrats and technocrats, would ideally like Planning Commission Deputy Chairman Montek Singh Ahluwalia to take over finance. But this is something not acceptable to the Congress party, say well placed sources.

For the same reason, the Congress would have reservations about C. Rangarajan, former governor of the Reserve Bank of India, who has headed the prime minister's Economic Advisory Council.

The Congress would like to elevate a politician to the position.

Though Manmohan Singh took over the finance portfolio in the wake of Shivraj Patil's resignation as home minister and Chidambaram's move to home following the terror strike in Mumbai, he would like a full time finance minister, party sources say.

The prime minister already has charge of three weighty ministries - coal, after the exit of Shibu Soren who has taken over as chief minister of Jharkhand, information and broadcasting after the illness of Priya Ranjan Dasmunsi, and environment and forests.

As things stand, the government may go in for vote on account in February, rather than a full budget, on the eve of general elections. But finance entails a very heavy load, the sources say. This is even more urgent now with a full-blown economic crisis the world over with India not being spared either from its fallout.

The name of S.M. Krishna, former chief minister of Karnataka, is doing the rounds for finance. His name was also under consideration for home minister after Shivraj Patil's resignation, but the party decided to plump for Chidambaram instead.

Then there is Kapil Sibal - the prime minister enjoys a sense of comfort with him - but he is being considered too junior by the party.

It is said that 10, Janpath (residence of Congress president Sonia Gandhi) was wary of both External Affairs Minister Pranab Mukherjee and Congress general secretary Digvijay Singh - both names were under consideration - for home minister because they are considered politically astute and "may do a Narasimha Rao on Sonia Gandhi" and outsmart her.

The prime minister has not been enthusiastic about giving finance to Pranab Mukherjee, even though Manmohan Singh has relied heavily on Mukherjee in the last four years to run his government, and made him head of the 50 plus Group of Ministers (GOMs). It has been a government that has ruled through GOMs.

Whenever the question of a cabinet reshuffle has come up for discussion during the last three years, the idea of Mukherjee as either home minister or as finance minister has not found favour.

Mukherje is identified with a left-of-centre image. He was not given finance even in 1991 when P.V. Narasimha Rao became prime minister and opened up the economy, choosing Manmohan Singh as his finance minister to lead the process of reforms.

Left to himself, the "non-political" prime minister is happier working with bureaucrats than with politicians. He has given cabinet and minister of state status to almost as many bureaucrats and technocrats as to the politicians in his government.

These include those heading the Economic Advisory Council, National Knowledge Commission, National Disaster Management Authority, Inter State Council, National Manufacturing Competitiveness Council, to name a few. And of course, the powerful National Security Adviser M.K. Narayanan.

Source: Agencies

Is the worldwide bailouts 10 times bigger than Indian economy?

In their efforts to tackle the global economic crisis, the rescue packages announced by the governments across the world has crossed 10 trillion-dollar mark (about Rs 50,00,000 crore) -- an amount equivalent to nearly 10 times the total size of Indian economy.

The amount is believed to grow even bigger with the turmoil still being in expansion mode.

A lion's share of about three-fourth of the worldwide bailout package of about 10.1 trillion dollar has come from the world's biggest economy, the US, whose total national debt has also incidentally crossed the 10 trillion-dollar mark.

The size of the entire Indian economy, where the impact of global crisis has been relatively less disastrous, pales at about one trillion dollar.

These bailouts, which have been prevalent in both developed and developing worlds due to the financial turmoil that turned severe after the fall of Lehman Brothers, have come in various forms of financial stimulus by the governments across the world -- be it putting in fresh money into a crisis-ridden institution, bringing them under the government's fold or other fiscal measures.

America set the ball rolling for such packages, with the world's largest economy announcing 700 billion-dollar plan primarily to shore up the fortunes of the country's battered financial institutions. Taking into account other rescue acts by the US, its total bailout plan runs into more than seven trillion dollars.

Various European nations together have come up with about 1.3 trillion dollar in financial assistance apart from the European Commission urging the constituent countries to pledge nearly 254 billion dollar.

Further, Germany has thrown lifelines to the tune of 60 billion dollar to save the country's leading financial firms -- Dexia Bank and Hypo Real Estate -- both of which were battered by the worsening economic turmoil.

While Hypo Real Estate received 50 billion dollar, Dexia Bank got a lifeline worth about 10 billion dollar.

Among the developing nations, China has announced a massive 586 billion-dollar plan to boost its economy and the funds would be mainly utilised for infrastructure projects.

Other major bailouts in recent times include 572 billion dollar pumped by Ireland administration to strengthen the country's banks, 150 billion dollar pledged by Russia and 30 billion dollar put in by the Poland government.

Meanwhile, the whopping seven trillion-dollar injected into the economy by the US, includes billions of dollars of term funding facilities, currency swap arrangement with various foreign governments and rescue of Wall Street giants.

With the economic turmoil continuing unabated, the Bush administration recently came up with another mega 800 billion- dollar plan, which would help in buying toxic mortgage assets, among others.

Further, the Federal government threw a lifeline of more than 300 billion dollar to banking behemoth Citigroup. The rescue includes fresh capital injection to the tune of 40 billion dollar and guaranteeing assets worth 306 billion dollar.

In the United Kingdom, the administration has announced injection of more than 100 billion dollar, with funds primarily utilised to rescue its banks.

Bradford & Bingley, which was on the verge of collapse received nearly 33 billion dollar from the administration.

Source: Agencies

Rs 300,000cr package to boost Indian economy

The government on Sunday announced major tax cuts across the board to boost demand and allocated additional funds and incentives for exports, housing, textile and infrastructure to stimulate the economy, hit by the global financial crisis.

"The government has been concerned about the impact of global financial crisis on the Indian economy
and a number of steps have been taken to deal with this problem," an official statement said.

The package, coming on the back of fresh monetary measures announced by the RBI on Saturday, includes a four per cent cut in ad-valoram duty across the board, to boost additional spending, besides enhanced credit for exporters, along with a Rs 10,000 crore mop up for India Infrastructure Finance Company.

The measures include additional plan expenditure up to Rs 20,000 crore in current year; total spending in four months till March expected at Rs 300,000 crore. A series of steps to boost exports; Rs 350 crore additional funds for export incentives; back-up guarantee to ECGC for up to Rs 350 crore; to be allowed refund of services in some areas.

The package also includes import duty on Naptha for use in power sector as well as export duty on iron ore to be eliminated. India Infrastructure Finance Company to raise Rs 10,000 crore through tax-free bonds by March 2009. PSU banks to soon announce package for borrowers of home loans upto Rs 20 lakh. An across-the-board cut on ad valorem rate to encourage additional spending; additional Rs 1,400 crore for textile sector.

Source: Agencies

Web 2.0 a hit with handset makers

Cell phone makers are increasingly pre-loading their handsets with social networking applications to woo Internet-savvy consumers.

LG Mobile has tied up with Mobile 2.0 service provider RockeTalk which will upload a social networking application on its phones. Similarly, Samsung Mobile has a tie-up with ShoZu, provider of mobile social media services, which has pre-loaded social networking software on select Samsung phones.

Says Samsung Mobile country head Sanjay Dutt: “Early next year, we plan to launch our own proprietary software for enabling social networking through mobiles. This will be preloaded on most Samsung multimedia phones. The idea is to enable users to stay connected while on the move.”

LG GSM business head Anil Arora: “Social networking is the next thing on mobile phones. In future, we plan to preload more mobile phone models with social networking application without any extra charge.”

The company currently pre-loads the application only on LG KT 610 and KF 750 cell phones.

According to handset marketers, social networking on mobiles is a hightraction feature in the urban market where youths form a big consumer group for handsets. Says Motorola India and South-West Asia senior director (sales) Lloyd Mathias: “Social networking is an important feature, especially in the urban market and can define the purchase decision. Today’s Internet savvy youths seek access to social networking sites on mobile phones.”

Motorola has social networking application pre-loaded on seven of its handset models, including all phones in the Moto Rokr and Moto Ming series.

Some handset makers are eagerly seeking a tie-up in the space. Says Meridian Mobile CEO Rajiv Khanna: “We see potential in this feature and are planning to make even our low-end phones internet-ready. Early next year, we will tie up with a local web 2.0 service provider and upload this feature in our phones at the shop-floor level.”

Service providers are spoilt for choice as manufacturers queue up seeking collaborations for pre-loading phones with social networking applications.

Says RockeTalk marketing director Sameer Agarwal: “Our application makes it easier for mobile users to send voice messages, pictures and videos. Social networking on mobiles is set to grow exponentially as mobile internet penetration increases.”

The US-based service provider claims to be in advanced stages of talks with handset makers--Nokia, Sony Ericsson, Samsung and Spice Mobile--for pre-loading web 2.0 applications.

Almost 10 million new handsets are sold in India every month, making it one of the biggest markets globally. No wonder, handset marketers like LG and Samsung are quick to adopt novel features to fuel sales.

Source: Agencies

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