Reinforcing the ‘Customers First’ approach, Toyota Kirloskar Motor today inaugurated the 21st customer touchpoint in the North-East region of India. The opening of Zote Toyota in Aizawl, Mizoram, reflects Toyota's commitment towards expanding its footprint in the region, enabling seamless access to best-in-class products and services to wider customer base. With a keen focus on strengthening its presence in the country, TKM has been at the forefront of launching solutions that makes the brand more accessible.
The newly set-up Zote Toyota dealership facility spans across 5317 sq. ft. and is equipped with excellent facilities covering 1S (sales) plus 2S (Service and Spares), including a team of well-trained sales and service professionals, focusing to elevate the customer experience to newer heights in line with TKM’s philosophy of Quality, Durability and Reliability (QDR).
This notable milestone aligns with TKM's holistic plans, following the recent launch of its first Regional Stockyard (RSY) in Guwahati and the subsequent set-up of a Regional Parts Centre (RPC) in Northeast at Guwahati, Assam. The Regional Stockyard streamlines New Vehicle distribution in the region, significantly reducing delivery time from 13 days to a maximum of 3 days.
Present during the inauguration of Zote Toyota, Mr. Atul Sood, Vice President – Sales and Strategic Marketing, Toyota Kirloskar Motor, stated, "It gives us immense pleasure to announce our dealer network expansion in North-east region of the country. The establishment of the new dealership, Zote Toyota in Aizawl reinforces our vision to provide 'Mobility for All'. This new dealership facility is a step forward in fulfilling our commitment to deliver wide range of exceptional products and services to our esteemed customers in the North-East region. With this new development, we are looking forward to offering, Toyota’s much-appreciated array of products including our recently launched models - Urban Cruiser Hyryder and Innova Hycross, to the north-east customers. Furthermore, the growing popularity of Hilux continues to exhilarate the customers country-wide, with its versatility and robust performance. Our motto is to ensure the highest level of customer satisfaction with Toyota’s renowned products and services and fortify the reliable image of the brand in Aizawl.
Expressing his thoughts, Mr. Zorammawia Tochhawng, Managing Director of Zote Toyota, said’, Partnering with Toyota is an honour and has provided a great opportunity to bring the iconic brand to Aizawl. Needless to mention, Toyota is renowned for its unwavering commitment to quality, and at Zote Toyota, we will spare no effort in delivering ever-better, high-quality Toyota product and services to the discerning customers. We are confident of facilitating seamless connect and deliver awesome ownership experiences to the customers in Mizoram, further enabling good market presence of Toyota in the region”.
TKM continues to pursue the highest levels of excellence in delivering customer delight through its strong pan India dealer network that comprises of 590 customer touchpoints across the country, effectively reaching out to new markets and valuable customers.