ServiceNow Introduces Intelligence – AI and Analytics to Drive New Levels of Productivity for Enterprise

ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, today introduced the Now Platform Orlando release, featuring Now Intelligence, a new set of powerful AI and analytics capabilities. With Now Intelligence, ServiceNow empowers enterprises with new insights that enable employees to work smarter and faster, streamline business decisions and unlock new levels of productivity.

Worldwide, companies are focused on delivering great customer and employee experiences. And behind every great experience is a great workflow. That’s what ServiceNow enables. With Now Intelligence embedded into its Now Platform, ServiceNow advances its position as a pioneer delivering practical, purpose-built AI and analytics to the enterprise. Now Intelligence enables employees to quickly and easily make decisions, solve problems, find answers and automate tasks – making their lives at work simple, easy and convenient.

ServiceNow is a strategic digital transformation partner to the world’s largest enterprises, including approximately 80% of the Fortune 500. These enterprises use the Now Platform as their “platform of platforms” to streamline work by integrating siloed, legacy systems and digitizing complex workflows and processes across their organizations. Adobe, Deloitte, Equinix, Red Hat, Nutanix, UnitedLex, whyaye!, Acorio, Autotestpro and Highmetric are examples of companies using the Now Platform to power their digital transformations.

“People should be able to work the way they want to, not the way that most software today dictates they have to,” said Chirantan “CJ” Desai, chief product officer of ServiceNow. “The Orlando release provides powerful new AI and analytics capabilities to help people work smarter and faster. This added intelligence will help people make better decisions via insights and recommendations, helping them predict and solve issues before they become business and customer problems. Now Intelligence built into the Now Platform is a smarter way to workflow, and that enables great experiences and greater productivity.”

With its Orlando release, ServiceNow continues to deliver consumer-grade mobile experiences across the enterprise. And with Now Intelligence, the Now Platform delivers great experiences that:

●       Help people get work done smarter and faster by automatically surfacing context-aware recommendations, predictions and insights to help teams act on the fly.

●       Deliver better self-service experiences with intelligent, “always on” virtual agents across any channel, so customers and employees can quickly get what they need and take action.

●       Better predict issues and automate actions with virtual agents fully embedded in the Now Platform. Customers and employees are now empowered to initiate workflows with dynamic conversations that deliver results by automating requests for quick resolutions anytime, anywhere.

●       Enable better business decisions by driving transparency and alignment at all levels of the organization and providing teams and process owners with valuable insight into real-time patterns and trends so they can make more informed decisions and quickly identify areas for improvement.

 The Orlando release of the Now Platform delivers analytics, intelligence and mobility solutions enhancements across ServiceNow’s IT, Employee and Customer workflows. Key innovations in the Orlando release include:

Analytics Solutions

* Cloud Insights helps IT teams optimize the cost of their cloud assets by making intelligent recommendations on managing usage across business hours, choosing the right resources and enforcing usage policies.

* Advanced Risk Assessments make it painless for an organization’s front line to assess different risks within their daily work, so their second line can effectively adapt to change as they analyze and manage operational and other risks across the business.

* Software Exposure Assessment enables security and IT teams to minimize the potential impact of zero-day vulnerabilities by quickly identifying vulnerable software and related devices and servers, then initiating changes immediately through standard IT workflows.

Intelligence Solutions

* Agent Affinity for Work Assignment allows customer service teams to assign work to the best agent using intelligent context to improve customer satisfaction. This can include assignment to a specific team that always services a specific customer, agents who have served the customer previously, or agents who have experience with related tasks.

* Virtual Agent with Natural Language Understanding updates continue to build off innovations unveiled in the Madrid and New York releases, making it easier to create and maintain NLU models.

* CI/CD supports the use of standard DevOps tools for on-platform development at scale with team development, including enhanced developer collaboration with selective commits and collision avoidance, and simplified deployment processes for faster time to value.

Mobility Solutions

* Mobile Agent enhancements deliver native mobile experiences so service desk agents and operators can resolve issues at any time, through any device. These capabilities are available on ITSM, ITOM and Field Service Management solutions.

* Mobile Branding and Analytics allow customers to configure the Now Mobile enterprise experience in a customer-branded environment, driving deeper engagement, and bring analytics into the services that pre-hires, new hires and employees use most.

* Mobile Targeted Campaigns provide employees with important and relevant information (like 'tax time,' site updates and local IT initiatives) right on their mobile devices using profile information, like department and job type. This proactive approach to employee communications increases satisfaction and reduces calls to the service desk.

Also, ServiceNow is extending the Now Platform to manage DevOps pipelines, connecting developers within IT operations with new insights and automating the manual and time-consuming change approval process. This will enable customers to release features developed off-platform more rapidly while retaining safety. ServiceNow DevOps, which was initially available through the ServiceNow Store, is now available as part of the Orlando release.

“As enterprises continue on their digital transformation journeys, there’s a tremendous need to adapt and implement tools that will help connect these distributed departments,” said IDC’s Research Director of Cognitive and Artificial Intelligence Systems, Dave Schubmehl. “Executives should continue to look for ways to embed more practical AI into their operations, which will not only help them to drive better efficiencies across the enterprise, but also meet the ever-increasing needs of their end-customers.”

3i Infotech’s AI-powered AMLOCK Analytics Helps Organizations Address Money Laundering

3i Infotech Limited (BSE: 532628, NSE: 3IINFOTECH), a global Information Technology company, launched AMLOCK Analytics, its advanced anti-money laundering (AML) solution powered by Artificial Intelligence (AI) and Machine Language (ML), which enables banks and financial institutions to identify complex and hidden AML patterns. It helps organizations to meet their most critical challenge of managing high false positives and provides a holistic view of investigating an alert. AMLOCK Analytics uses various statistical methods and machine learning algorithms to derive analyses and predictions based on institution specific historical data.

 One of the important features of 3i Infotech’s AMLOCK Analytics is the reduction of false positives using risk profiling, through predictive analytics that identifies potential risk and thereby enhances decision making. The solution also provides an insight on the trends followed by customers, based on seasonality and identifies the anomalies based on deviation from these trends, where machine learning helps in customer segmentation. This enables users to investigate effectively by working closely on those groups which are risky or deemed outliers.

Ravikanth Sama, Global Head- AML Practice, 3i Infotech said, “AMLOCK Analytics blends both the traditional rule-based system and the power of Analytics to bring better efficiency & risk focus.  It can be hosted both on-premise and on cloud infrastructure. The solution provides a probability score indicating the chances of closing an alert based on the past actions taken by the users on similar alerts. AMLOCK Analytics improves the conversion rate of Suspicious Transaction Report (STR) or Suspicious Activity Report (SAR), as it dynamically correlates between the alerts in which suspicious transaction reports have been generated and those that have been tagged as false positives by the investigators.”

Balakrishna Peddiraju, Head - Global Delivery & Engineering (AMLOCK), 3i Infotech said, “With increasing money laundering activities and financial frauds witnessed across organizations, there is a pressing need to curb such activities. Our AMLOCK Analytics solution helps detect unknown suspicious behavioral AML patterns, thereby improving operational efficiency. This solution is seamlessly integrated with AMLOCK and embedded with various machine learning and deep learning algorithms. It facilitates intense surveillance and reduces investigation time. It enables better alert triage and smarter investigations by providing astute guidance based on historical patterns for factors such as risk assessment.”

AMLOCK is 3i Infotech’s flagship AML solution that is multi-segmented and used by banks, insurance companies, Non-Banking Financial Companies (NBFCs) and mobile wallet companies to proactively detect and manage potential money laundering activities. It is an established global AML solution with over 100 installations across 35 countries. The offerings of the AMLOCK Suite include AMLOCK FCDMS, Financial Crime Detection and Management Solution, which provides end-to-end financial crime management for large enterprises; AMLOCK Lite, which caters to AML requirement of small and medium institutions; and AMLOCK Analytics that brings the latest dimension of Analytics & AI to uncover hidden AML patterns / risks.  AMLOCK was 3i Infotech’s successful application to Chartis Research’s RiskTech100 2020 rankings. The listing positions 3i Infotech among the world’s 100 major players in risk and compliance technology.

Vu Televisions Unveils its New Vu Premium 4K TV Priced at Rs 31,000 for 55 Inches and Available on Flipkart from March 11, 2020

India’s leading premium television company, VuTelevisions — the leader in quality, innovation and design in the television industry is set to launch the VuPremium 4K TV – a TV with unparalleled features at an unbelievable price.Targeted at the new age consumer who seeks innovative and technologically advanced products,Vu Premium 4K TV offers top-of-the-line features and state-of art design at a competitive price. The new range of televisions will be available on Flipkart from Rs.24, 999 onwards.

The company brings the incredible 4K experience at an unbelievable discounted price offer for a limited period for 43 inches priced at Rs 24,000; 50 inches priced at Rs 27,000 and 55 inches 31,000.

The Vu Premium 4KTV range is available in three sizes - 43” (108cm), 50” (127cm) and 55” (140cm). The TVs are equipped with A+ Grade Panel with 400+ nits brightness having Dolby Vision & HRD 10 Support, Dolby Audio with 30W noise cancellation Speakers having DTS Virtual X Surround Sound Technology, Bezel-Less Design, VOD Upscaler, Cricket Mode alongwith the latest Android 9.0 pie, giving a luxury viewing experienceat home.

Commenting on the launch, Devita Saraf, Chairman and CEO, Vu Televisions quoted, “Vu is known for its leadership and innovation in the TV industry over the past 10 years.We have been a customer favourite with over 90% of consumers buying Vu TVs repeatedly and also recommending them to their friends and family. Our promise to the consumer is to provide the best in class product at an affordable price without compromising on quality and service. And today, Vu ushers in the new era of 4K with the launch of the Vu Premium 4K TV”

Adding to this, Ajay Veer Yadav, Senior Vice President - Mobiles, Appliances & Electronics at Flipkart said, “With the growing popularity of 4K displays, we are delighted to launchVU 4K Premium smart TVs on Flipkart. Vu Technologies has been a key partner to bring new consumer experiences in TV viewing for Flipkart consumers. This partnership with VU furthers our vision of making 4K TVs affordable to millions of consumers across the vast demography of India.”

The company has a long-standing association with Flipkart, through which it has sold over 15 lakh TV setsfrom 32” to 75” in size. Furthermore, Flipkart continues to sell VuTVs across 19,000 pin codes, with 5-star reviews for majority of Vu’s products on the platform.

About VU Technologies Pvt. Ltd:

Televisions for the New Age

Vu Technologies was founded in 2006 by DevitaSarafas a luxury technology company and hasannual revenue of Rs.1000 Cr ($130 Million) with over 2 Million TV units sold worldwide. Headquartered out of Mumbai (India) with R&D in Palo Alto, California (USA), Vu is the leader in the premium television segment and the largest manufacturer of 4K TVs in India.

Vu Technologies develops and manufactures televisions for new-age consumers who want to experience the best picture and sound quality, superior aesthetics and advanced computing and content. Vu Technologies product range includes 4K TVs, Android TVs, Large Size TVs and Corporate TVs. The inventions of Vu Technologies include the world’s largest TV – The Vu 100, Vu Swarovski TV, the world’s first computer integrated TV – The Vu Intelligent TV and the Vu Office TV. Vu’s hardware innovations include Pixelium GlassTechnology, ActiVoice Remote with Hotkeys and software innovations include Upscaler Technology and Vu Cricket Mode.

Vu Technologies has 11 offices across India is recognized for the industry’s best customer service with its ISO 9001-certified 24x7 customer support centre.

Route Mobile Partners with Sri Lanka’s Telco - Lanka Bell for PaaS & Firewall Solutions

Route Mobile Limited (“Route Mobile”), one of the global Cloud Communications Platform service providers offering Communication Platform as a Service (CPaaS) & SMS firewall solutions that caters to enterprises, MNO’s and OTT players is delighted to announce a partnership with Lanka Bell, Sri-Lanka's one of the leading telecommunications service provider to strengthen its position in Sri Lanka.

Lanka Bell is a world-class telecommunications operator that provides a full range of telecommunication services, including Internet, data and voice, to businesses and residential customers in Sri Lanka and wholesale bandwidth solutions to operators. With its agreement with Route Mobile, Lanka Bell will expand its portfolio to include a wide range of cloud communications solutions. For example, in addition to IaaS and PaaS services, the Route Mobile’s Cloud Platform as a Service infrastructure will enable Lanka Bell to offer clients A2P Messaging, New age Chatbot messaging.

Rajdipkumar Gupta, MD & Group CEO, Route Mobile said, "This partnership with Lanka Bell is built to combine the strength in domain & technological expertise of both the companies. We are confident that our cloud platform and offerings will enable enterprises in Sri Lanka to enhance user engagement & to deliver better customer experience."

"This partnership with Route Mobile demonstrates our vision of transforming Sri Lanka’s cloud communication sector and will help enterprise customers in the country to embrace cloud communications offerings like Messaging, Instant Messaging & Enterprise Voice quickly and easily," said Dr. Prasad Samarasinghe, Managing Director, Lanka Bell. "We anticipate customers will benefit from this collaboration and expansion of Lanka Bell's cloud communication offerings."

"With this partnership, Lanka Bell can now provide the enterprises the ability to leverage our Super Network and APIs to build out their digital communication service needs. Our suite of APIs provided for various communication channels, across multiple geographies  are scalable and flexible to fit the customers’ requirements. We have also recently launched Route Mobile API Developer Network – a program that enables developers to leverage capabilities of our platform and seamlessly deploy digital communication features within their applications/software," said Tushar Agnihotri, Executive Vice President – India and APAC region, Route Mobile.

Since its inception in the year 2004, Route Mobile has assisted enterprises in their digital communication strategy by enabling multiple channels of communication to deliver messages to their stakeholders – including customers, suppliers, and employees. Further, we provide a suite of APIs,  for various communication channels, across multiple geographies that are scalable and flexible to fit the customers’ requirements.

About Route Mobile Limited:

Established in 2004, Route Mobile is one of the cloud communications platform service provider, catering to enterprises, over-the-top players and mobile network operators. As of December 31, 2019, our portfolio comprises solutions in messaging, voice, email, SMS filtering, analytics and monetization. Route Mobile has a diverse enterprise client base across a broad range of industries including social media companies, banks and financial institutions and e-commerce entities..Route Mobile is headquartered in Mumbai, India, with a global presence in Asia Pacific, Middle East, Africa, Europe and North America.

About Lanka Bell

Based in Colombo, Sri Lanka, Lanka Bell is a world-class telecommunications operator that provides a full range of telecommunication services to businesses and residential customers in Sri Lanka. Established in 1997, Lanka Bell pioneered the introduction of fixed wireless telephony through CDMA technology in Sri Lanka & thereby revolutionising the telecommunication landscape by providing all Sri Lankans the opportunity to enjoy the very best in telecommunication connectivity. The launch of Bell4G home broadband services via 4G LTE technology further enriched and enhanced Lanka Bell's offering and has taken it to the next level.  Among the company's other main offerings is BEST – Bell Enterprise Solutions Technology. This is a specialised suite of enterprise telecommunication solutions which offers voice and text, data, iDC (internet Data Centre) and international services. Lanka Bell is also the landing partner for the FLAG submarine cable network in Sri Lanka. With a significant investment, Lanka Bell owns and operates the totally independent cable landing station thus providing true diversity in international connectivity to Sri Lanka as a country.  

Shemford Group of Schools MD Suggests Measures and Steps that Schools Can Take to Tackle the Outbreak of COVID-19

Mr. Amol Arora, Vice Chairman & MD, Shemford Group of Futuristic Schools, "Preparedness and proper precautionary measures are the only ways to tackle the ongoing coronavirus outbreak. We need to protect our children, who are more susceptible to infection. There are various steps schools and teachers can take to make sure children are safe. Large gathering for students should be avoided on the school premises. In case any staff member or student has been found to be in contact with an infected person or been to an affected country, they should be directed to stay at home for at least 2 weeks. It is important for teachers to stay alert at all times of any possible symptoms a student might be showing. Fever, incessant cough and difficulty in breathing should be immediately reported to parents so that required tests can be done. Schools should also publicize routine hand-washing and hygiene procedures. Additionally, schools should also make available alcohol-based hand sanitisers at various points within the school campus. In washrooms, availability of soap and water must be ensured at all times. Surfaces that are frequently touched such as doorknobs and desktops should be cleaned and disinfected on a regular basis without fail. Schools can also get in touch with their local health departments, to keep themselves updated with the best practices to contain the spread of the virus. It is important for schools to have communication – not just with the health officials – but with students and their parents as well. All the Delhi primary schools have been shut until 31st March in the wake of this outbreak. But schools should assess their options for educating remotely by resorting to online learning.​"

Manipal Hospitals Bangalore Organises ‘Manipal Anveshana’ on World Kidney Day

Highlights

* Conducts Media Workshop on Transplants
* Felicitates Kidney Survivors
* Unveils ‘Wheel of Success - 8 Golden Rules for Keeping Kidneys Healthy and Fit

Manipal Hospitals Bengaluru in association with Karnataka Union Of Working Journalists organised ‘Manipal Anveshan’ - an informative media workshop on transplants with a hope of creating mass awareness on organ donation, transplants and kidney ailments. In line with the theme this year for World Kidney Day, ‘Kidney Health for Everyone, Everywhere’, the hospital also unveiled “Wheel of success” - 8 golden rules for keeping kidneys healthy and fit. Kidney survivors were also felicitated for showing courage and willpower in fighting various kidney ailments.

Ms. Anushree, Sandalwood actress & Indian television presenter in the presence of Mr. Shivananda Tagadur, President, Karnataka Union of Working Journalists, Dr. H Sudarshan Ballal, Chairman Manipal Health Enterprises and Dr. Vishwanath Siddini, HOD – Department of Nephrology at Manipal Hospitals unveiled the Kidney Day Campaign.Also present were Drs Sundar senior  Transplant Physician , Transplant Surgical experts Dr Ravi and Dr Dubey Ms Anuja Pandey, blogger and influencer also graced the occasion

Ms. Anushree, Sandalwood actress & Indian television presenter said, “I am glad to be part of this initiative and congratulate Manipal Hospitals for their efforts in creating awareness on kidney related ailments. I urge people to take their health seriously and incorporate exercise and good eating habits in their lifestyle. Prevention is always better than cure and therefore we must aim to invest on our health.”

Expressing his thoughts, Mr. Shivananda Tagadur, President Karnataka Union of Working Journalist’s, Bangalore said, “The workshop on organ transplant was an eye opener and quite insightful. Transplants are a boon to people suffering from end stage kidney ailment as it can improve quality of life. Me and my entire media fraternity is delighted to be part of this educative workshop and my best wishes to Manipal Hospitals in their endeavour to create mass awareness.”

Dr. Sudarshan Ballal, Chairman, Manipal Health Enterprises said, “We are happy to invite 16 year old Tejaswini who underwent a unique dual transplant of kidney and pancreas at Manipal Hospitals to share her story. Manipal Hospitals provides quaternary and comprehensive kidney care and has the expertise in both adult and pediatric kidney transplants which not many healthcare providers offer. We are able to successfully deal with complex cases with the best in class doctors and international quality equipment’s in kidney transplant. Infact our competent team of nephrologists and urologists have instilled hope among people with challenging cases and have set a benchmark in the medical fraternity. The case of Mr. Jahed Ziyad Moqbel Qaid Farea a 33 year old gentleman from Yemen is also extremely interesting as he underwent dual organ transplant where liver transplant is followed by kidney transplant which is also not very common. Therefore I congratulate the team for achieving medical feat and successfully performing dual transplants. Infact dual transplants are a boon to patients with serious illness and organ failure as it helps to restore quality of life.”

The case of 16-year-old Tejaswini is extremely heartwarming when the family discovered that the little girl had inherited Type 1 diabetes, which destroyed her pancreatic cells. She was suffering from this condition for the past two years and was on insulin. During the course of treatment, it was observed that her pancreases were affected and her kidneys were damaged due to which she was on dialysis. Later, she was referred to Dr. Goutham Kumar, Consultant HPB - Organ Transplant, Liver Transplant Surgery, Manipal Hospital Old Airport Road. The doctors considered her case as a top priority and with proper advice from team of doctors i.e Dr. Ravichand C Siddachari, Consultant HPB, Organ Transplant, Liver Transplant Surgery, Dr. Vishwanath S, HOD & Consultant - Nephrology, Dr. Deepak Dubey, Consultant – Surgical Urology and Transplant Surgeon and Dr. Sudarshan Ballal, Chairman, Manipal Health Enterprises she underwent a Kidney and Pancreas transplant. Now, she will be soon back to school and will lead a normal life.

Mr. Babu Reddy was suffering from kidney issues since 2017. Post a detailed health check at Manipal Hospitals, his kidney creatinine level was very high and was advised to undergo Kidney transplant under Dr. Sundar Sankaran, Consultant – Nephrology, Manipal Hospital Old Aiport Road. During the period of treatment it’s been observed that 50% of his liver functioning was facing issues.

Dr. Goutham Kumar, Consultant HPB - Organ Transplant, Liver Transplant Surgery, Manipal Hospital Old Airport Road and Dr. Ravichand C Siddachari, Consultant HPB, Organ Transplant, Liver Transplant Surgery strongly advised him to go for kidney transplant. Infact to he was lucky as within 2 weeks of time he got a donor who donated both liver and kidney. He finally underwent dual transplant of both kidney and liver. The surgery was challenging and it took 14 hours to finish both the transplants. Mr. Reddy got a new lease of life as his creatinine levels are now normal. Post-transplant, he had infection and was on ventilator and ICU care for nearly two months. At every point of time, he fought back and had a successful liver and kidney transplant. Now, after two and half years he is leading a normal life and is more active.

Dr. Vishwanath Siddini, HOD – Department of Nephrology at Manipal Hospitals said, “People must watch out for early symptoms of kidney failure like reduced urine, excessive fatigue, persistent nausea, fluid retention that leads to swelling. It is always better to be careful as kidney disease often has no symptoms, and it can go undetected until at a very advanced stage. Patients who are on dialysis, Kidney transplantation significantly improves their overall quality of life. “

Mr. MuJahed Ziyad Moqbel Qaid Farea a 33 year old gentleman from Yemen who had previously suffered from liver disease due to Hepatitis B (HBV) and underwent liver transplant in 2018 at Manipal Hospitals Old Airport Road was back with renal failure. The kidney biopsy test revealed kidney damage and the only option left for him was to undergo kidney transplant on January 2020. This case is unique as he is one of the only few patient who has undergone dual organ transplant where liver transplant is followed by kidney transplant. Fortunately, his liver and kidney function are normal. He is under care of Dr. Ravichand C Siddachari, Consultant HPB, Organ Transplant, Liver Transplant Surgery and Dr. Vishwanath S, HOD & Consultant – Nephrology, Manipal Hospital Old Airport Road.

Chronic Kidney Disease (CKD) is a non-communicable disease that affects 1 in 10 people worldwide. While its severity can vary, CKD is often progressive and needs lifelong medical care. Over 850 million people worldwide are now estimated to have kidney diseases from various causes. CKD causes at least 2.4 million deaths per year and is now the 6th most common cause of death. 9 out of 10 patients who have kidney disease don’t even know that they have it. Between 2 to 7 million premature deaths happen for lack of access to dialysis and transplantation.

Tata Motors Inaugurates Fifth Saarthi Aaram Kendra at Udaipur

Highlights

* First Saarthi Aaram Kendra in Rajasthan, in association with Pasco Motors
* The initiative provides comfortable rest stops to commercial vehicle drivers
* Fifth Saarthi Aaram Kendra launched in last one year after the first Kendra was launched in Haryana in May 2019

Driven by its mission to address the issues in the trucking industry, Tata Motors, India’s largest commercial vehicle manufacturer, in association with Pasco Motors, has launched Saarthi Aaram Kendra, at Madri, near Udaipur, Rajasthan. This is the fifth Saarthi Aaram Kendra in the country, for the truck drivers, launched by Tata Motors in the last ten months. The unique initiative is primarily aimed towards improving the working conditions of commercial vehicle drivers while promoting better quality of life and taking necessary steps to enhance their mental and physical wellbeing. The Saarthi Aaram Kendra was inaugurated by Mr. Rajib Ghosh – Regional Manager Customer Care, Tata Motors and Mr. Ashok Khandelwal – General Manager, Pasco Motors along with senior officials from Tata Motors, Pasco Motors, fleet owners, key customers, sales and service team, and more than 65 saarthis. During the launch, Tata Motors also conducted the Samarth health check-up camp and driver training on health, safety and environment for the truck drivers.

Commenting on the occasion, Mr. Rajesh Kaul, Vice President, Sales & Marketing, Commercial Vehicle Business Unit, Tata Motors, said, “Truck drivers form an important cog in the wheel, keeping the economy of India moving. At Tata Motors, we appreciate their efforts and we want to prioritise their mental health and physical wellness through our initiatives. After receiving an overwhelming response from truck drivers at Saarthi Aaram Kendras across the country, we are excited to open more such centres to improve the working conditions of the drivers. We are pleased to partner with Pasco Motors to bring comfort and safety to the saarthis in Madri, an important hub for truck drivers in Rajasthan.”

The Saarthi Aaram Kendra at Pasco Motors, Udaipur is expected to benefit the saarthis in utilising the various amenities like driver rest area, canteen/dhaba, doctor’s facility, clean washrooms, vehicle servicing facility, secured parking and driver training room, amongst other things. This is a step forward in recognising the efforts of saarthis by providing them access to state-of-the-art amenities as well as address their medical requirements.

The Saarthi Aaram Kendra initiative is a part of a larger driver welfare program that Tata Motors runs and also includes the ‘Tata Motors Samarth’ initiative, which covers areas like accidental insurance, hospitalisation cover, financial counselling and educational assistance packages for their children, for the wellbeing of the saarthis and their families.

The first Saarthi Aaram Kendra was inaugurated by Mr. Girish Wagh (President, Commercial Vehicle Business Unit, Tata Motors) in May 2019, at an Indian Oil facility in Haryana. It has received healthy response with more than 50 drivers availing its facilities on a daily basis. Tata Motors has put a strategic plan to set-up more such facilities along major National Highways to serve the needs of more drivers in the future.