Wednesday, June 11, 2014

Brillio &Tableau Soft Partner For Real-Time Insights




Brillio, a global technology consulting firm specializing in optimizing innovation and application modernization for leading organizations, today announced it has entered into a strategic partnership with Tableau Software, a global leader in rapid-fire, easy-to-use business analytics software. With the partnership, Brillio will leverage the power of Tableau’s robust, highly visual and intuitive platform to provide enterprise customers with deep and real-time insights in data discovery, data exploration, analytics and dashboarding needs.

The expertise of Brillio’s analytics practice is bolstered by its well-defined analytics framework and specialty services, including descriptive, diagnostic, predictive, and prescriptive analysis. The company’s team of data scientists has a proven track record in delivering business intelligence strategy and dynamic solutions that are aligned with each customer’s critical decision-making needs. Combined with Tableau’s data analytics platform, Brillio is providing a cutting-edge, end-to-end integrated solution for data-driven business decision-making to its customers. The Brillio and Tableau partnership gives Brillio’s customers the true competitive advantage needed in today’s dynamically evolving environment.

“Tableau empowers our enterprise customers and their users to see and understand their data and make the right business decisions continuously in real-time,” said John Johnson, senior vice president, Brillio. “Our customers rely on big data’s insights in order to remain competitive. Our partnership with Tableau gives us a strategic advantage as we continue to provide our customers with the most innovative and strategic business solutions.”

“Brillio brings a wealth of experience in delivering innovation to their customers,” said Hilary Feier, senior director of global strategic alliances, Tableau Software. “We look forward to working with the analytics team and helping them adds to their already deep analytics capabilities as they leverage emerging technologies to help their customers become more data driven. Only through such deep data insights can enterprise customers make real-time strategic business decisions and become the leaders in their respective industries.”

Learn How Customers Can Interact In Optimization




  
NICE Systems has announced the beginning of the end for the customer service run-around. With today’s announcement of the NICE Customer Journey Optimization solution, customers can now enjoy a personalized experience with much less effort, while organizations gain transparency to the customer experience across different channels and touch points – allowing them to reduce customer effort, increase customer loyalty, operate more efficiently, and maximize revenue opportunities.

Customers today use an average of six different channels to contact companies and service providers (source: NICE 2013 Customer Experience Survey). They switch quickly from web, to telephone, to social media, to chat, to interactive voice response, to visiting a retail location, depending on whichever is most convenient at the moment, all while expecting the company to remember what they said and did over several of their past interactions.

Yet companies as a whole, and divisions such as marketing, sales, and service, manage each of these channels as silos, optimizing the customer experience for each channel independently but losing track of the customer’s overall journey as they jump from channel to channel.

“Organizations must be able to connect all the dots in order to see the ‘big picture’ of how customers interact with them across channels and touch points,” said Yochai Rozenblat, President of the NICE Enterprise Group. “Customer Journey Optimization helps organizations know where customers have been, what they’re trying to achieve, and why specific issues led them down a particular channel.”

The cloud-based Customer Journey Optimization solution, based on the NICE Customer Engagement Analytics platform, uses predictive and real-time analytics as well as patented machine learning technologies to identify customer behavior patterns and help determine customers’ next move, likeliness to churn, or interest in a particular product or offer. Organizations can use this information to personalize the customer experience in real time by deciding which offers or messages to present to a customer while an interaction is taking place.

Journey visualization allows organizations not only to focus on the individual journey but also to understand the impact of the thousands of journeys that take place each day. By analyzing and monitoring cross-channel paths, companies can use NICE Customer Journey Optimization to detect important insights about groups of people who exhibit a similar pattern of behavior. This could identify problems and opportunities that might once have gone undetected.

“Our solution is unique in enabling companies to identify journey bottlenecks and reduce customer effort for whole segments of customers, while at the same time enhancing and personalizing the experience for each individual customer,” said Rozenblat. “Understanding the customer journey is instrumental to improving customer experience and driving brand loyalty.”

Tuesday, June 10, 2014

Virtusa Awarded BSA Verafirm Certification Based On ISO SAM Standards





BSA | The Software Alliance today announced that it has awarded the Software Asset Management (SAM) based Verafirm certification to Virtusa Corporation a global information technology (IT) services company providing IT consulting, technology and outsourcing services. This certification recognizes best practices implemented by Virtusa Corporation in SAM through the entire software life cycle from procurment, inventory management, deployment, license compliance to usage monitoring.

Verafirm certification is the first and only industry certification based on ISO SAM standards, enables companies to be IT compliant.

“Today, organizations are recognizing software as a strategic asset, making Software Asset Management a critical business tool,” said Vipin Aggarwal, India Chair, BSA | The Software Alliance. “We congratulate Virtusa on achieving this certification, which recognizes it as a highly ethical company with strong corporate governance. Globally, India is already at the forefront of implementing SAM and we look forward to continued success with increasing adoption among private as well as government organizations.”

Kris Canekeratne, Chairman and CEO of Virtusa said, “We are delighted to be the fourth company in the world to be awarded the BSA Verafirm Certification.  It reaffirms our commitment to the governance and protection of intellectual property rights of software publishers, our partners and our clients, and lead the industry in ethical business practices and corporate governance.”

Companies are increasingly feeling the pressure from software publishers, accounting laws, government mandates and their own customers to demonstrate the use of legal software. This is further escalated by complex licensing rules and models. Recognizing the need to provide an acceptable, common framework, the BSA has developed Verafirm Certified which is an enterprise-level certification based on ISO SAM standards, in collaboration with leading independent auditors.

Madu Ratnayake, Senior Vice President & Head of Digital at Virtusa said, “Verafirm certification enabled us to validate our software governance approach. We have systematically enhanced our intellectual property and software governance process with automation for optimization and sustainability.  We are delighted to be recognized with BSA Verafirm Certification for our intellectual property management efforts. ”

Verafirm is a simple, convenient, and effective free online tool that lays the foundation for an organization to manage its software assets, stay compliant and connect with customers interested in doing business with ethical companies. It provides a platform for companies to mitigate potential business liabilities, ensure documents are accounted for in case of audits, reduce costs, improve business efficiency and protect their companies from the security risks associated with outdated or pirated software.

In addition to the certification, Verafirm offers a suite of products to help organizations of all sizes and in all industries understand, manage, and certify their software asset management programs. Other products include, Verafirm Registered, Verafirm Verified, Verafirm Supply Chain and Verafirm Professional.

In India, Verafirm Certified has been tested through pilot programs that were conducted with Symphony Services in 2011 and Delhi International Airports Limited (DIAL) in 2012. In 2013, KPIT became the first publicly listed company to receive the prestigious Verafirm Certified from BSA.

Enterprise Mobility Platform Deployed For 82 Million LPG Consumers




Idea Cellular, India’s 3rd largest mobile operator and Indian Oil Corporation Ltd (IOCL), the largest Oil Marketing Company in the country, have entered into a long-term agreement for servicing over 82 million LPG consumers of ‘Indane’. As part of the agreement, Idea will extend its ‘Smart Gas Solution’ service to enable end-to-end automation on refill delivery process of IOCL. The process starts from initiating booking request, billing, etc and ends with delivery of LPG cylinder with regular updates to consumers, across the country.

Covering over 82 million consumers and over 7,000 distributors delivering more than 1.5 million LPG cylinders everyday, Idea’s ‘Smart Gas Solution’ service agreement with IOCL, for a period of two years, is one of the largest IVR Deployment by a telecom operator, in recent times. The service allows Indane consumers to book LPG 24x7 and offers IVR and SMS based delivery status updates, without having to visit the distributor‘s outlet.

Talking about the project, AN Jha, Executive Director (LPG), IOCL, said, “This has been one of the major e-governance projects for IOCL and has not only helped us enhance overall transparency in LPG cylinder booking and real-time reporting, helping better stocks and logistic management across country, but also faster problem resolution and better experience for the consumers.”

According to Sashi Shankar, Chief Marketing Officer, Idea Cellular, Idea has always believed in offering simple telephony ideas to solve day-to-day problems. We understood the loop-holes in the Gas distribution system and offered a simple, yet, robust solution to IOCL to help them overcome the distribution challenges and provide convenience and satisfaction to their end consumers. We are happy to undertake one of the largest deployments of IVR across the world, involving automation of the complete business process of LPG booking till delivery. This is a major boost to our Enterprise business solution which is focussed on providing unique voice and data based Telecom Solutions to help large, medium and small enterprises to transform their businesses.”

Presently, the service is launched in 45 cities and would be progressively rolled out across India in the next three months.

Panasonic Brings Energy-Efficient 4 Door Refrigerators




Panasonic launches the new 4-Door Bottom Freezer refrigerator with smart sensors and energy saving Econavi technology. Designed to provide ease of storage and access, this new refrigerator the new NR-D513 simplifies the day-to-day usage of the modern-day urban consumer. It comes equipped with Panasonic’s unique ECONAVI and Inverter technology, saving up to 10% energy. It is equipped with freezer at bottom, wide multi-doors, trays and compartment drawers which enable easy storage, removal and organization of variety of foods. Furthermore, fast and easy access to refrigerator contents also means enhanced energy efficiency.
Panasonic NR-D513 is an outstanding combination of smart features like Smart Eco and Night Eco.
* Smart Eco: The Smart Eco sensor predicts daily life patterns of the user over a period of
three weeks and accordingly controls temperature for optimum cooling.
* Night Eco: The Night Eco reduces the cooling operation when refrigerator is not in use and automatically changes operation to match conditions of use.
Armed with Multi Hygienic System, the refrigerator keeps the food fresh and removes odour. The Multi Hygienic System comprises of:
* Bio Deodorizer: A special organic carbon catalyst removes unpleasant odors, especially those from fish and meat, to deodorize organically and safely.
* Fresh Chilled Cassette: Antibacterial effects from natural sources like wasabi, mint, and lemongrass keep food fresh longer by suppressing and effectively preventing the spread of bacteria.
* Fresh Vegetable Cassette: Uses wasabi, nature's strongest antibacterial agent next to sunlight, to preserve the healthy nutrients in food by eliminating bacteria and preventing ethylene gas emission.
Each component of the system works to eliminate food smells and suppress the growth of mold and other bacteria while circulating cold air throughout the fridge. The interior of the refrigerator forms a total system to maintain cleanliness and keep foods fresh and delicious.
The NR-D513, 4-Door Bottom Freezer Refrigerator is available in the capacity of 512L in stainless steel colour. It is priced at Rs 1, 20,000. 
Additional features of the refrigerator are:
* Exterior LED Lighting: Makes the fridge extremely user friendly and the use of LED lights adds brightness while reducing power consumption. Users can operate Freezer control, Quick deodorizer, Quick freezing from here and change settings without opening the door.
* Half-mirrored Control Panel: Assures the design blends harmoniously with modern interiors, the buttons light only when used.
* Door Alarm: If the refrigerator, the freezer or the ice compartment is left open for more than 30 seconds, the door alarm will start beeping.

Lenovo’s ThinkCentre E73z Reduces Space By 70%





Lenovo, one of India’s leading PC players, unveils the new ThinkCentre E73z All-In-One (AIO), a compact, high performance AIO, perfect for conserving space. Starting at INR 40,000 plus taxes, the AIO comes with a 720p HD camera for enhanced VOIP experience and multiple stand options, which allows the AIO flexibility to fit anywhere in the workspace.

The 20” AIO PC weighs 6.3 kg onwards, and offers super-fast Intel Core i7 processor and desktop class H81 chipset that improve performance by 10%. Equipped with 16GB RAM for faster and smoother response, the AIO has Windows 8 OS and View Management Utility Software (VMU), which helps manage multiple active displays and allows multitasking.

Shailendra Katyal, Director HSB, Lenovo India said, “The E73z is designed to optimize space and is perfect for compact spaces including small offices, PSUs and educational institutions.  The AIO is also designed keeping in mind the security needs of the customers. To make the product more reliable, the E73z has ThinkVantage Software, PC auto lock utility, hardware password manager, rescue and recovery, and USB Port disable option in BIOS.”
The Lenovo ThinkCentre E73z AIO is eco-friendly and is equipped with Cisco EnergyWise certified Desktop Power Manager. The desktop is furnished with industry-leading SSHD solution, WiFi Direct which enables the user to connect with other devices without the need for a wireless access point.

Monday, June 9, 2014

Siemen's Integrated Fire Safety Solutions For Efficient Data Centers






By Miguel Angel Coll, Head Fire Safety, Building Technologies Division, Siemens

Data Centers hold information that is absolutely crucial to the daily operation of large and small companies. In the event of a fire breaking out in such a center, the resulting damage far exceeds the costs associated with the destruction and loss of property. Integrated fire safety and security systems are therefore vital for protecting data centers.

All kinds of data – business, customer, employee and personal information – form the lifeblood of any commercial organization and therefore need to be protected against both external and internal threats. The volume of stored data is growing daily. Continuous, reliable access to information is essential in order for companies to conduct their daily business, sell their products, systems and services, respond to customer inquiries, work with business partners and keep their employees up to date. This data has to be protected against increasingly more sophisticated internal and external attacks as well as theft and sabotage. After all, no company can afford breaches of information security, network disruptions or the loss of irreplaceable data. For some, down times lasting only one or two hours can have catastrophic consequences. However, while IT security generally offers good protection against external threats and internal vulnerabilities, fire safety is not always sufficiently covered.

While the tendency to underestimate the threat of fire can be disastrous, fires are the most frequent and most catastrophic cause of damage for companies and customers. Since data centers store vital information and systems, they require the highest possible protection. At the same time, data centers are subject to a much higher risk of fire than other commercial buildings. Electricity and the extensive cabling for IT systems are a constant source of potential ignition, particularly under raised floors. The many plastic components also contain a great deal of flammable material. Heavy power loads or a defective hardware part can rapidly lead to overheating or a short circuit.

Preventive and active fire safety measures are therefore essential in such sensitive environments. In ever more densely packed layouts, increasingly more powerful servers need equally powerful air conditioning up to 8,600 W/m2, resulting in higher air exchange rates. Some of the smoke produced by a fire is removed along with the air conditioner's air flow. This makes early detection even more difficult in conventional systems and increases the risk of the fire quickly spreading to other areas. Even a smoldering fire without flames can damage hardware through sooting, corrosion and smoke gases, which can threaten the lives of the people in the building. The time between the initial outbreak of fire – the pyrolysis phases – and the time it is detected, including activating the extinguishing system, is critical when it comes to preventing operational failure of a data center.

Flawless interaction
The smooth interaction between fire detection and extinguishing is the key requirement in implementing efficient fire safety and minimizing down times. Analyses by the VdS, which has been one of Germany’s leading independent testing institutions for fire safety and security for many decades, demonstrate that the interface between fire detection, alarming, control and extinguishing is the main cause of system failure. Early, reliable fire detection and the initiation of appropriate extinguishing measure are key factors in an efficient protection concept. It is therefore essential for the fire detection, evacuation and extinguishing systems to be compatible with each other.

Truly compatible systems from a single source are the preferred solution. This means having a partner with appropriate expertise in fire detection and extinguishing as well as in process interoperability. 

Siemens helps choose the best systems for each data center and offers integrated, automated solutions from a single source, covering all phases of a project – from prevention (consulting and planning) to detection and response (alarming and evacuation, voice alarms and extinguishing) as well as restoring system functionality.
Prevention goes beyond risk analysis
The role of risk analysis is extremely important in many different fire safety scenarios, but most of all in data centers. From the very beginning, Siemens works closely together with architects, planners and data center operators to analyze risks, carry out planning and manage projects. In addition to these early consulting activities to identify and plan for specific risks, it is also necessary to define future maintenance and modernization needs throughout the data center’s entire life cycle. Siemens’ life cycle management services ensure that the initial investments in a fire safety system are protected over the long term.

Along with preventing fire from breaking out in the server rooms, which lie at the heart of a data center, it is also important to consider the fact that the communication networks, battery room, power distribution equipment, power generators, cooling units and UPS hardware (uninterruptible power supply) also have specific fire safety requirements.

Early warning improves the chance of fast intervention
As mentioned above, heavy power loads or defective components in a computer center can quickly lead to overheating or a short circuit. Fires in these environments usually begin slowly with a long period of overheating and smoldering before flames erupt. Smoke needs to be detected as early as possible to identify overheating and avoid an outbreak of fire. If smoke is diluted by a strong air flow, aspirating smoke detectors (ASD) provide the earliest possible warning even before people are able to discern the smoke.

The aspirating smoke detectors are installed directly in the circulating air flow and next to the server racks, allowing air samples to be taken continuously at danger spots. If smoke particles are detected, a pre-alarm or alarm is triggered, depending on the smoke concentration. The response characteristics are adapted to the particular application. Ranging from normal to high sensitivity, they make it possible to detect even the smallest smoke concentrations at an early stage. This saves valuable time needed to identify the causes of the fire and to take counter-measures.

Shutting down the equipment during the earliest phase of a fire outbreak is the safest way to prevent the spread of fire and corrosive smoke gases. During a “gentle” shutdown, an intelligent server management system is activated when the fire is first detected and transfers the valuable data to adjacent data and server racks. This requires a combination of suitable hardware and software environments with a powerful early fire detection system. The power is cut off only after all the data has been transferred.

Verifying alarms
To prevent false alarms from activating the extinguishing system, two separate detectors must trigger an alarm before the extinguisher is activated. A single detector, on the other hand, will only trigger a pre-alarm. Siemens’ detection concept combines two technologies: aspirating smoke detectors and the Sinteso S LINE fire detectors in a single loop. Thanks to their ASA technology (advanced signal analysis), these detectors deliver complex, unique signal analysis, unmatched detection accuracy and extremely fast indication. The Sinteso S LINE detectors can distinguish between genuine danger and deceptive phenomena even under the harshest conditions, and they trigger an alarm only if a threat is indeed present. The extinguishing system is activated only after the threat is confirmed.

The Sinteso ASD detectors reliably detect fires in harsh environments, where the earliest possible detection is necessary and business continuity is of the utmost importance.  The detectors are based on optical dual-wavelength detection technology, which uses blue and infrared light waves. This allows them to detect tiny particles in the air, which typically occur in the early stage of overheating or after bursting into flame. The ASD detectors identify particle size and concentration, distinguishing between smoke, dust and steam.

In case of fire, standard alarm sounders or alarm sounders with sounder beacons are used to alert people in the building. For more detailed information and instructions, Siemens recommends the E100 voice alarm system with automatic voice messages and live announcements, which are automatically triggered by the fire detection system. All access points are closed after the data center and adjacent areas have been evacuated. The room is airtight and the extinguishing agent can be released.

Different extinguishing methods
The method of releasing the extinguishing agent and selecting the best agent for a particular environment is extremely important in order to provide optimal protection. In critical applications, a dry extinguishing system is recommended, due to the sensitivity of the IT infrastructure. Two types of gas extinguishing systems are particularly good choices in data centers: systems with inert gases or those that use chemical extinguishing agents.  Combined gas/water extinguishing technologies are advisable in generator rooms at risk of thermal fires or fires with open flames. The extinguishing agents depend on the application to be protected and on the room size. In smaller data centers with 200 to 300 m2 of space, chemical agents such as Sinorix 1230 are the most economical option. In larger data centers with 300 m2 of space or more, inert gases have proven to be successful. A system that combines nitrogen and water mist is the best option in the event of thermal risks, such as an emergency generator. The nitrogen smothers the fire, while the water mist cools the hot surface.

Although gas extinguishing systems are the best choice for protecting data centers, the latest studies show that, in very rare cases, hard drives can malfunction after the extinguishing system is activated. These problems range from automatic shutdown of the hard disk without damage after a restart to serious disturbances. These studies show that these problems stem mainly from the relatively high noise level generated by a conventional gas extinguishing system when flooding the affected area.  Siemens has therefore developed the silent discharge nozzle technology, which is at the heart of the new Sinorix Silent Nozzle. It facilitates comparatively quiet yet effective extinguishing in data centers and server rooms. The Sinorix Silent Nozzle can be used with natural gases as well as chemical extinguishing agents – with the same discharge time as standard nozzles.

Sinorix CDT (Constant Discharge Technology) from Siemens is recommended for medium-sized to complex data centers.. This inert gas system provides efficient extinguishing without pressure peaks. Due to the unique valve technology, patented by Siemens, nitrogen is discharged into the extinguishing area under constant pressure during the flooding period. This even flooding makes it possible to design the piping network with smaller dimensions than in standard extinguishing systems and to also reduce the overpressure flaps by as much as 70 percent. Sinorix CDT is therefore a particularly good choice for interior rooms, where large overpressure flaps are difficult to implement, due to structural features. Nitrogen is completely harmless for people, the environment and IT infrastructure.

Siemens Sinorix 1230 with 3M Novec 1230 Fire Protection Fluid is recommended for small and medium-sized data centers. This technology floods a room in just a few seconds and provides fast extinguishing before any electronic equipment can be damaged.

Sinorix Compact is a cost-effective, compact solution for small data centers, individual server rooms, telecommunications systems, cable rooms and similar rooms with a volume of up to 120 m3 that contain electrical or electronic components. It is a practical solution that combines all fire safety disciplines into one compact rack: fire detection, extinguishing, alarming and control. Sinorix Compact is fast and easy to install as well as to commission and maintain.

In critical applications such as generator rooms, UPS systems maintain operation even in a power failure. Siemens recommends the Sinorix H20 Gas extinguishing system for equipment that easily overheats. This solution combines highly efficient nitrogen extinguishing technology with additional cooling water mist, reliably putting out fires and effectively preventing reignition.

Important requirements for reliable extinguishing
Besides the quality of the individual components, expert planning, installation and commissioning are also important to ensure the reliability of an extinguishing system. Various conditions need to be kept in mind.

For extinguishing with Novec systems, a minimum pressure of 10 bar ensures optimum evaporation and even distribution of the extinguishing agent in the room. This is an important factor, since Novec is stored in liquid form, while extinguishing takes place in the gaseous phase. It is therefore advisable for even the most remote nozzles – that is, the nozzles with the lowest pressure – to use a minimum nozzle pressure of 10 bar. This ensures that the extinguishing concentration is reached quickly and the fire is extinguished as fast as possible, A minimum nozzle pressure of 10 bar is also recommended for extinguishing with inert gases. This leads to an ideal mixture between the extinguishing agent and the ambient air, thus putting out the fire quickly and reliably.
If a room is more than five meters high, installing a second nozzle system is recommended; according to VdS, this is even mandatory. Doing this distributes the extinguishing agent quickly and evenly, so that the necessary extinguishing concentration can build uniformly everywhere. In chemical extinguishing systems, a flooding time of ten seconds ensures that the extinguishing concentration builds quickly, and the fire is extinguished efficiently. In the event of an open fire, the rapid buildup of the extinguishing concentration helps minimize the development of harmful hydrofluoric acid, a product of chemical decomposition.

Openings have to be designed so that they close automatically by the time flooding begins. Openings also must be reduced to an unavoidable minimum. If possible, ventilation systems have to be turned off before flooding begins or at the same time. If this is not possible, compensating for the loss of extinguishing agent must be calculated.

Integrated solutions for safe and efficient data centers
In addition to fire safety, Siemens also offers the modules needed for complete security and building automation in a data center. The overall concept is based on fire detection technology with point detectors, early fire detection, alarming and evacuation as well as extinguishing systems, and it integrates air conditioning and ventilation systems, access control, video surveillance and intrusion detection as well as pressure balance flaps.

Siemens offers a danger management system for integrating the different disciplines as well as for central monitoring and alarming. It ensures the functional interaction between the different systems and provides optimum emergency procedures and the fastest possible responses. By seamlessly meshing the individual systems, Siemens makes an important contribution to security in data centers.

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