SBI General Insurance, one of the leading general insurance companies in India, has announced the launch of its ‘24X7 Healthline’, a helpline for its health insurance customers. ‘Healthline’ has dedicated tollfree number and mobile number that will be attended by customer service team 24x7 to address the queries of SBIG customers related to health policies.
SBI General is helping customers with queries related to any of their health policies ranging from policy covers to the claims process with this health line.
Mr. P C Kandpal, MD and CEO, SBI General Insurance, said, “At SBI General, customers are always at the center of everything we do with a ‘Customer First’ approach. Considering the situation with regard to the pandemic, we felt our customers would need servicing and support for their health insurance. Hence, through this ‘Healthline’ we intend to strengthen our commitment to our customers by being there to answer all their health policy related queries at any hour.”
About SBI General Insurance Company Limited:
SBI General is one of the fastest growing private general insurance companies, with the strong parentage of SBI, we, at SBI General Insurance, are committed to carry forward the legacy of trust and security; and to become the first choice for every Indian’s general insurance needs.
Ever since our establishment in 2009, from 17 branches in 2011, we have expanded our presence to around 123 branches pan-India.
We follow a robust multi-distribution model encompassing Bancassurance, Agency, Broking and Retail Direct Channels. Today, our distribution family includes over 22,900 IRDAI certified advisors including the State Bank Group employees, and over 12,000 Agents to make insurance easily available even in the remote areas of the country.
On the distribution network front, we have strong distribution partners adding up our reach to every nook and corner of India, with SBI’s over 22000 branch network, other financial and digital partners. Our current geographical exposure covers 125+ cities pan-India with a presence of another 350+ locations through satellite resources.
We currently serve three key customer segments viz. - Retail Segment (catering to Individual & Families), Corporate Segment (catering mid to large size companies) and SME Segment; and are future-ready to serve the growing needs of Indians with new age-processes and services at affordable prices.
SBI General Insurance closed the financial year 2019-20 with a Gross Written Premium of Rs. 6840 cr at a YoY growth of 45%.