Ozonetel Commended By Frost & Sullivan For Its Highly Differentiated Cloud-based Contact Center Solutions With Cost-Effective Features

* Ozonetel provides a fully integrated platform that allows companies to communicate effectively with a large number of customers.

Based on its recent analysis of the speech analytics for the customer experience market, Frost & Sullivan recognizes Ozonetel with the 2022 India New Product Innovation Award for providing an innovative customer experience cloud-based management solution that eliminates the hassles and high costs associated with traditional contact center software. Ozonetel was founded in 2007 and launched the first cloud-based customer experience solution in India that supported contact center management operations with a spectrum of tools and analytics to monitor and track customer interactions.

Ozonetel's cloud communication services provide a well-rounded suite to reach, engage, assist, and retain customers with artificial intelligence (AI) and outstanding 24/7 customer support. The company has a strong customer-centric approach that allows it to innovate and fulfill its market's needs constantly.

“Ozonetel's corporate culture revolves around using purpose to drive innovation. Its product roadmap (i.e., planning, development, and implementation strategies) incorporates client feedback, ensuring its offerings align with customers' dynamic needs,” said Nithin Ramesh, Senior Consulting Analyst at Frost & Sullivan. “The company uses client feedback and industry trend monitoring to guide its product roadmap and analyze whether it is a vertical-specific requirement or a region-specific demand. This approach allows Ozonetel to evolve its speech analytics solution continuously and proactively draft a roadmap for the future (i.e., develop new products before customers are ready to adopt them), thereby maintaining its innovative edge.”

By using AI and deep learning techniques, the company leverages the data collected from its cloud software to increase the efficiency of its services, boost performance, and significantly raise its customer’s return on investment. The innovative algorithms employed by Ozonetel deliver accurate and highly relevant speech analytics that facilitate customer acquisition in a range of industries, including healthcare, logistics, finance, travel, and fintech, among others.

The company has earned its place in the Indian market by satisfying unmet needs and differentiating itself from its competitors with cutting-edge proprietary technology and superior customer service. This approach enabled Ozonetel to have exceptional customer loyalty and a high retention rate with over 2,500 customers.

“For Ozonetel, it is crucial to understand the business case of each client; therefore, the company assigns individuals to engage and build strong relationships with top clients,” noted Riana Barnard, Best Practices research analyst for Frost & Sullivan. “Moreover, Ozonetel provides exceptional 24/7 customer service through its dedicated team of client success experts that support customers in finding answers to any issues and resolving them rapidly. One of the most significant advantages is that Ozonetel owns the complete stack, from the hardware to the cloud product and the machine learning engine. Ozonetel can drill down all layers to identify the issue and improve the system, delivering unprecedented reliability and robustness.”

Each year, Frost & Sullivan presents this award to the company that has developed an innovative element in a product by leveraging leading-edge technologies. The award recognizes the value-added features/benefits of the product and the increased return on investment it gives customers, which, in turn, raises customer acquisition and overall market penetration potential.

Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

About Frost & Sullivan

For six decades, Frost & Sullivan has been world-renowned for helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. 

Young Couples In The Age Group of 25-35 Facing Infertility Are Now Opting for IVF Treatments: Pristyn Care Study

* More than half of respondents believe that women are the main decision makers when it comes to undergoing fertility procedures

* Even after unsuccessful IVF cycles, 60% of respondents would go for another cycle

* 61% of couples trust the bold promises made by IVF centres and clinics on the success rate and guaranteed results which are often misleading

* 74% of respondents have cited fears concerning normal pregnancy, low success rates and twin pregnancy while undergoing IVF treatments

Undergoing the IVF process can be both exciting and nerve-wracking experience. On the occasion of World IVF Day observed on July 25, Pristyn Care released its IVF study, which aims to create awareness as most Indians have limited understanding of the problems that impact their fertility and the treatments. The study was conducted with over 2000+ respondents across metros and the qualitative interviews were conducted by Pristyn Care with couples undergoing IVF treatments.

The study also revealed that 78% would feel comfortable discussing their infertility and alternative pregnancy methods with their family and friends. As per the study, 58% of respondents feel that women are the major decision makers when it comes to undergoing IVF treatment. According to medical journals, most women typically see success rates of 20-35% per cycle, but the likelihood of getting pregnant decreases with each successive round, while the cost increases. Even after unsuccessful cycles, 60% of respondents, including men and women, have said that they will opt for another cycle irrespective of the cost involved.

Over 70% of respondents considering IVF cycles are in the age group of 25-35 due to infertility in either partner. Some of the lifestyle related reasons for increasing infertility rates are STDs, PCOD, work stress, unhealthy eating habits, lack of regular exercise, obesity etc. Do promises and marketing gimmicks play an important role in the decision-making? Most IVF businesses are riding the wave of hope and despair and in return, are attracting young couples who are trying to conceive. 61% of respondents said that they believe in the marketing tactics of IVF centres and would opt for them. This makes self regulations and ethical practices even more crucial. Since fertility treatment is a personal journey, 27% said they would choose an IVF fertility clinic and treatment post detailed doctor consultation, followed by the success rate metrics used by IVF centres and clinics at 25%.

Commenting on the findings, Dr Garima Sawhney, co-founder & Gynaecologist at Pristyn Care said, “We recently forayed into IVF and get about 5000 enquiries every month and over 20% go for detailed consultation for the treatment. Maternity care and IVF Treatment requests have increased in the last few years, given the rising concerns around infertility and family planning. We at Pristyn Care have a strong base of experienced fertility specialists from varied areas of expertise. We make sure that we are there for our patients at every step of the journey (from pre conception to delivery). Our industry experience and ability to develop concrete family planning solutions through IVF, detailed doctor consultations, and personalized care provides comprehensive treatment planning.”

IVF is the most effective way of treating infertility even then there are so many infertile couples still so wary of going in for IVF. As per the study, 74% have cited fears concerning normal pregnancy, low success rates and twin pregnancy while undergoing IVF treatments. Many specialists are tailoring the treatments according to the needs of the patients.

Source & Details :

Sources

* A study done across 2000+ respondents

* Insights from the Pristyn Care’s qualitative interviews done across couples undergoing IVF and doctors

* Number of cities - Seven cities -NCR, Mumbai, Kolkata, Bangalore, Pune, Hyderabad and Chennai)

Normalisation And Withdrawal of COVID Restrictions Signal Bumper Business Revival for India’s Fitness Training Industry

* Demand for gyms and yoga classes rise by 234%: Just Dial Consumer Insights

-          Demand for fitness classes in Tier-II towns and cities higher than Tier-I

-          Demand for gyms was the highest in Delhi and Mumbai with both the Tier-I cities

-          Searches for gyms saw a YOY rise of 280% in Tier-I cities & 276% in Tier-II

-          Tier-I cities saw a 211% rise in demand for yoga classes & Tier-II by 255%. 

Post COVID, Indians are shifting from a sedentary lifestyle to adopting a more fit and healthy lifestyle as demand for fitness training classes sees a 234% rise (YOY) with Tier-II cities leaping ahead of Tier-I in terms of searches, reveals the latest Just Dial Consumer Insights.

India’s fitness training industry has been impacted severely since the outbreak of COVID. Gyms were shut down while other physical fitness classes like yoga went into a virtual model, spelling doom for fitness trainers. But now with all COVID restrictions withdrawn, the manifold rise in demand for gyms and yoga classes comes as a silver lining for the fitness training industry in the country. 

Searches on Just Dial, India’s No.1 local search engine, indicate that even Tier-II cities are increasingly getting online to find the best fitness classes in the neighbourhood and searches and have slightly edged past those in Tier-I cities. The total number of searches in Tier-II towns and cities was 6.3% higher than in Tier-I cities during the April-May-June (AMJ) 2022 quarter on Just Dial. 

Commenting on the trends, Mr. Prasun Kumar, CMO, Just Dial, said: “The rise in demand for fitness training classes signals the revival in business for fitness trainers and gym owners. In the last two years, people have realised the importance of staying fit and healthy, and hence it is being reflected in the number of searches for fitness training on Just Dial. Besides the usual gym and yoga classes, we are also witnessing a rise in demand for specialised and niche services like dieticians and personal yoga trainers that are growing by 38% YOY. This has resulted in Just Dial becoming the go-to medium for all gym owners and fitness trainers to list their business and services.”

Gyms dominated the searches on Just Dial for fitness training, contributing to almost 62% of the total searches during the AMJ’22 quarter. During the same period in 2021, gyms contributed to 53% of searches for fitness training classes. Demand for yoga classes was second at 19% while gymnastics classes were third at 5% during the AMJ’22 quarter. 

Searches for gyms in India saw a YOY rise of 280% in Tier-I cities and in Tier-II it went up by 276%. Tier-I cities saw a 211% rise in demand for yoga classes and in Tier-II it was 255%. Demand for gymnastic classes surged by 300% in Tier-I cities and in Tier-II by 207%. 

Demand for gyms was the highest in Delhi and Mumbai with both the Tier-I cities witnessing almost the same number of searches while Chennai was third. For yoga, Mumbai topped the number of searches, and the demand was 40% higher than second-placed Delhi and Bengaluru was third. Searches for gymnastic classes were also 50% higher in Mumbai vis-à-vis Delhi while Pune was second. 

Among Tier-II towns and cities, Lucknow, Chandigarh, Patna, Jaipur, and Surat were the Top-5 markets that saw maximum demand for gyms. Chandigarh, Surat, Lucknow, Indore, and Jaipur were the top 5 Tier-II markets that saw maximum searches for gyms. For gymnastic classes, maximum searches were from Jaipur, Lucknow, Chandigarh, Indore, and Surat. 

Mphasis Ltd: In-Line Operating Performance Across Verticals

BUY

CMP: Rs2276  |

Target Price: Rs2800

* Mphasis delivered in-line operating performance in Q1. Gross revenue grew by 1.2% QoQ to USD435.9mn, reflecting some growth moderation due to the weakness in the mortgage and Europe businesses, though it came in broadly in line with our expectations. EBITM expanded by 10bps QoQ to 15.3%, 10bps above our estimate.

* Direct segment revenues grew 5.0% QoQ (2.4% CC) to Rs31.7bn. Broad-based demand, healthy new-deal wins (USD302mn in Q1) and a robust deal pipeline should help sustain revenue growth. Management is confident of sustaining healthy growth in Direct in FY23.

* DXC revenues declined by 4.4%/34.6% QoQ/YoY (CC 6.7%/36.7%) to ~Rs1.6bn. The company expects increasing convergence of overall revenue growth with that of Direct going forward, as the share of DXC revenue falls below mid-single digits.

* We cut FY23/FY24/FY25E EPS by 0.7%/1.5%/1.4%, factoring in the Q1 performance. The weakness in the mortgage business should weigh on near-term revenue growth trajectory. We maintain Buy with a TP of Rs2,800 (25x Jun'24E EPS), considering continued wallet share gains and a steady expansion in addressable markets with competency build-up.

SAP Labs India Establishes Centre For Digital Government In Partnership With NeGD, Government Of India

* Signs MoU with NeGD to work together on Capacity Building, Innovations in Public Service Delivery and Thought Leadership — SAP Labs

India has announced partnership with National e-Governance Division (NeGD), Ministry of Electronics and Information Technology (MeitY), Government of India, to improve the digital government capabilities in India. The SAP Centre for Digital Government (SCDG) was inaugurated by Shri Abhishek Singh, President & CEO, NeGD, MeitY and Ms. Sindhu Gangadharan, SVP & MD, SAP Labs India, in the presence of senior officials from NeGD and SAP. SAP Labs India will work closely

with NeGD to set up the SCDG Knowledge Centre in Bengaluru, India. The Centre would focus on capacity building, program management, and implementation of Digital India’s projects and initiatives undertaken by ministries and departments at the central and state levels.  

As part of the MoU, SCDG would cater to three broad pillars of activities: innovations in technology application for government service delivery, capacity

building and knowledge sharing, and thought leadership. Activities would also include policy consultations to support the realization of the aforementioned for the benefit of the Indian Public Service and sectors across all levels of government. 

On the occasion, Shri Abhishek Singh, President & CEO-NeGD, said, “The potential and application of technology for an inclusive growth has been a game changer for India. To leapfrog further, cross-stakeholder industry-government collaboration is becoming more important than ever. The collective initiative of National e-Governance Division and SAP will support innovation and capacity building to enable the next wave of Digital India’s inclusive and transformational initiatives.”  

Sindhu Gangadharan, SVP & MD, SAP Labs India, said, “SAP Centre for Digital Government (SCDG), established in partnership with NeGD, aims to promote the adoption

of technology-based solutions in India’s Public Service Sector through specially curated digital upskilling programs for public /government officials. At SCDG, our technology experts will directly engage with public service professionals to provide strategic  mentorship and will conduct training programs, workshops/roundtables and innovation showcases. SAP is committed to driving the innovation agenda in India, and the latest initiative further reinforces our efforts towards enabling digital transformation and journey towards sustainable growth.” 

“With the fast-paced digital technology developments, Governments now have the dual role of creating an enabling ecosystem as well as adopting technologies for public services. At SAP, we have been privileged to partner with the Indian Government to co-innovate digital solutions for larger public good and collaborate on capacity building to ensure adoption and use. Through the SAP Centre for Digital Government in partnership with the National e-Governance Division, Ministry of Electronics and Information Technology, we look forward to creation of a platform for multi-stakeholder engagement to support the ambition of a digitally intelligent India,” said Dr. Lovneesh. 

To make the collaboration as effective as possible, SCDG will conduct regular training programs for government officials to build their technical and digital skills for enabling ease of living for citizens; thus, trained officials can accelerate the e-governance adoption. SCDG will also work with government ministries, such as the Ministry of Electronics and Information Technology (MeitY), Ministry of Commerce  and Industry and Ministry of Education, to ensure longer-term achievement of the desired impact, and in so doing, address the needs of all central and state government digitization requirements. 

About SAP

SAP’s strategy is to help every business run as an intelligent, sustainable enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: SAP customers generate 87% of total global commerce. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. SAP helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want – without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improve people’s lives. For more information, visit www.sap.com.  

Atlassian Hires Meta’s Former Head of Engineering Rajeev Rajan As Its New CTO

Atlassian Corporation Plc (NASDAQ: TEAM), a leading provider of team collaboration and productivity software and the maker of Jira, Confluence, Bitbucket, and Trello, has appointed Rajeev Rajan as its new Chief Technology Officer (CTO). Based in Washington state in the Pacific Northwest region of the U.S., Rajeev joins Atlassian with close to three decades of experience building and leading teams at pioneering global technology companies including Meta and Microsoft. 

In his new role as Chief Technology Officer at Atlassian, Rajeev will lead and support all the Engineering, IT, Trust and Security teams across the globe. This key leadership hire is set to play an important role in setting strategy and steering Atlassian on its path of accelerated growth. 

The India-born executive brings a wealth of knowledge and experience in scaling global technology companies, having spent nearly five years at Meta, most recently as Vice President and Head of Engineering for Facebook and Head of Meta for the Pacific Northwest region. Prior to that, Rajeev had a career spanning 23 years at Microsoft working across multiple products from Exchange to SQL Server to Active Directory, culminating in Office 365. 

Speaking about his new role, Rajeev Rajan, CTO, Atlassian said, “As I looked at the next step in my career, the set of learnings and experiences I wanted to have, and where I could be most helpful, the CTO role at Atlassian excited me. As someone who has spent their entire career building and leading software teams, Atlassian's mission to unleash the potential of every team through collaboration and productivity software really resonated with me. 

“Over the next few years, we are tripling our engineering team and I believe Atlassian has the potential to become one of the top engineering teams in the world. I’m excited to put systems in place that will ensure we stand the test of time, preserve the unique Atlassian spirit, and welcome new employees from all parts of the world.” 

Rajeev has completed a master's degree in Computer Science from The Ohio State University and also spent a year in graduate school in the Computer Science program at the University of Illinois Urbana-Champaign. He has also completed a B.E. (Hons.), in Computer Science at the Birla Institute of Technology and Science, Pilani. 

About Atlassian

Atlassian unleashes the potential of every team. Our team collaboration and productivity software helps teams organize, discuss and complete shared work. Teams at more than 230,000+ customers, across large and small organizations – including Bank of America, Redfin, NASA, Verizon, and Dropbox – use Atlassian’s project tracking, content creation and sharing, and service management products to work better together and deliver quality results on time. 

Learn more about our products, including Jira Software, Confluence, Jira Service Management, Trello, Bitbucket, and Jira Align at Atlassian | Software Development and Collaboration Tools 

Gokaldas Exports Reports PAT Of Rs 50.8 Crore Compared To Rs 52.4 Crore In Previous Quarter

Financial Results, Q1 FY23

Gokaldas Exports Limited today declared its financial results for the quarter ended 30th June 2022. For the quarter, the Company reported a revenue of Rs 612.7 Crore on a consolidated basis, up by 152% compared to a Covid impacted revenue of Rs 243 Crore in the corresponding quarter of last year. The company has made appreciable progress across all key performance indicators.

Key Highlights:

o   Profit before tax was Rs 50.8 Crore compared to a loss Rs.2.6 Crore in Q1 FY22 and Rs 52.4 Crore in the previous quarter, Q4 FY22. During quarter the company considered share-based compensation charge of Rs 6 Crore, excluding which the profit before tax was Rs 56.8 Crore.

o   Reported a net profit of Rs 39.4 Crores in the current quarter and generated an EBITDA of Rs 74.3 Crore compared to Rs 19.9 Crore in the Q1 FY22.

o   During the quarter, the company has incurred a CapEx of Rs 32 Crore towards capacity expansion and modernisation.

Commenting on the company’s performance, Mr. Siva Ganapathi, Managing Director, said, the solid revenue and profit growth was driven by excellence in execution and utilizing the capacity optimally in a challenging economic environment.

The company will continue to focus on optimal resource utilization and drive operational excellence.