Tom brings with him more than 30 years of experience in sales, client management, P&L management, operations and consulting. He will join the North American team in helping to meet growth objectives, working with both existing accounts as well as with the new logo team to build a healthy pipeline and win new business that is profitable and sustainable.
“With a healthy P&L, HGS is able to make the essential investments in technology and our people to help our clients be more competitive by solving their industry business problems,” Hricik said. “As a growing global company we have remarkable client retention resulting from being brilliant at providing core services while helping customers adopt automation and analytics-based innovation to meet their present and future needs. HGS is a formidable Business Process Services player with our current and expanding portfolio of offerings.”
For the past 17 years, Tom has served in a variety of business and sales leadership roles at Conduent, a business process services companies, where he drove collaboration with internal and external partners to maximize the value of the BPO, consulting and technology services for clients. Tom is a graduate of Carnegie Mellon University with undergraduate and graduate degrees focused in in information systems and industrial relations.
“We are excited that leaders the caliber of Tom are seeing the value in the vision, capability and client portfolio of HGS and investing their careers in helping to grow the business,” said Partha DeSarkar, Global Chief Executive Officer, HGS. “Tom will play a critical role in raising client, employee and shareholder value by consistently delivering innovation and deep domain expertise to grow traditional and transformational business.”