Genpact, a
global professional services firm focused on delivering digital transformation,
has unveiled Genpact Cora –
an artificial intelligence (AI)-based platform that accelerates digital
transformation for enterprises. Genpact Cora is a modular, interconnected mesh
of flexible digital technologies that hones in on specific operational business
challenges and tackles them from beginning to end, helping large global
companies reframe and solve their most pressing real world business issues.
“In
an environment being disrupted by new technologies and increasing competition,
clients want to buy business outcomes, not just tools and products,” said Peter Bendor-Samuel, founder
and chief executive officer, Everest Group, a leading analyst firm.
“Genpact Cora is timely for an industry seeking digital transformation.”
As
part of its ongoing strategy to drive digital-led innovation and
digitally-enabled intelligent operations for clients around the world, Genpact
has created Genpact Cora to provide the fastest path to driving meaningful
transformation at scale. Genpact believes it is the first in the industry to
fully integrate automation, analytics, and AI engines – in a single, unified
platform, embedded with and drawing insights from Genpact’s deep domain
expertise that comes from running thousands of intelligent operations and
processes for hundreds of Fortune 500 companies across numerous industries.
Genpact Cora drives digital transformation in a planned and managed fashion,
without sacrificing the governance security and investment protection that
mature and established businesses need.
“Achieving enterprise impact from
digital transformation is challenging with so many disparate, disconnected
technologies in the market,” said
NV ‘Tiger’ Tyagarajan, president and chief executive officer, Genpact. “Genpact Cora brings leading
digital solutions together in one unified platform, combined with the process
and deep domain expertise that comes from decades of experience running
intelligent operations. The combined benefit creates connected intelligence for our clients at a previously unattainable level of agility and speed to predictive
insight, that then drives outcomes.”
Genpact
Cora has a mature application program interface (API) design and open
architecture that includes Genpact’s own intellectual property as well as
leveraging best-in-class providers, integrating advanced technologies across
three key areas:
· Digital
Core: cloud,
software-as-a-service, blockchain, mobility and ambient computing, robotic
process automation, and dynamic workflow;
· Data
Analytics: advanced
visualization, data engineering, big data, and Internet of Things (IoT);
· Artificial
Intelligence: conversational
AI, computational linguistics, computer vision, machine learning and data
science AI.
The Genpact Cora platform is the
foundation for Genpact products and consulting services already in the market,
with more than 1 million users processing over 1.1 billion transactions
annually, providing unparalleled practical predictive insights and learnings on
how to make transformation real and sustainable. It brings together Genpact’s
original process and industry domain depth with new digital capabilities
through its recent acquisitions of Rage Frameworks, PNMsoft, and others.
The platform already delivers
speed to value in the market today in many industries, including:
· Deciphering
data from equipment: A leading
large equipment manufacturer leverages
industrial IoT, machine learning, and advanced analytics from Genpact Cora to
efficiently and intelligently process data, resulting in safer materials, less
downtime, higher revenues, and lower maintenance costs.
· Reframing
drug safety: A top
pharmaceutical company is testing Genpact’s Pharmacovigilance Artificial Intelligence (PVAI) product to redefine drug safety. PVAI
uses Genpact Cora’s AI, analytics, predictive modeling, and other technologies
to automatically collect and analyze data from numerous sources on drugs’
adverse effects, including quickly translating unstructured data into
meaningful, actionable insights. PVAI transforms drug safety operations from
simply tracking issues to predicting and solving potential problems, with less
human error, higher drug quality, better patient outcomes, and 100 percent
regulatory compliance.
· Making
customer service seamless: Genpact
Cora’s AI and analytics powers Genpact’s LiveWealth product
and allows a Fortune 500 financial services institution to speed customer
response time, eliminate billing and asset reporting errors for institutional
and high-net-worth individuals, and help shorten client cycle time from 45 days
to on-demand. Customers now have a holistic view of their portfolio, and the
company also cut costs 75 percent while facilitating effective regulatory
compliance.
· Driving
faster, value-added financial reporting: Inefficient manual financial reporting
processes took many employees at a global consumer packaged goods company weeks
to interpret both structured and unstructured data from various internal and
external systems. Genpact’s AI Reporting product
using Genpact Cora’s robotic process automation now generates these reports in
a few days, automating 70 percent of data collection. In addition, the AI
learns over time, allowing the company to have much faster, more accurate, and
more frequent projections that drive better informed business decisions.
· Increasing
new product speed to market: A global
insurance provider uses Genpact Cora’s dynamic workflow to streamline new
product rollouts by quickly capturing data on high-value customers, increasing
processing speed and flexibility, and driving analytics real time for decision
making – thereby increasing speed to market and driving revenue growth.
“Genpact Cora allows our
clients to deploy leading digital technologies using a modular and scalable
platform built on an open architecture that drives flexibility, agility, and
long-term investment protection,” said
Sanjay Srivastava, senior vice president and chief digital officer, Genpact. “And Genpact Cora reduces risks around
errant robots and misapplied AI spinning out of control, through an integrated
command and control hub that delivers the much-needed governance that business
processes require.”
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