Strategic Response Management Report 2023: 45% Of Indian Executives Believe Efficient SRM Practices Help In Revenue, Growth

* Report further unveils that accuracy is the most important aspect of responding to information requests, followed closely by speed and consistency in brand voice.

Responsive, provider of the Responsive Platform for strategic response management, has today revealed results from its 2023 Strategic Response Management Maturity Report: Habits of Leaders vs Laggards. The survey shares insights into the views of executives and response managers in U.S., Europe and Asia to provide advice and concrete recommendations for companies looking to improve their strategic response management function.

Responsive commissioned Callan Consulting to survey 718 executives responsible for strategic responses at their organizations to examine response management practices, establish a maturity matrix for the SRM category and understand how the habits of leaders differed from laggards.

The study found that companies with the most mature response management practices had four consistent habits that set them apart from laggards: higher skill levels of the response management team, greater efficiency and effectiveness of response management process, deeper level of C-level executive engagement, and greater investment in an SRM platform, tools and technologies.

“Our vision at Responsive is to transform the way organizations exchange information,” said Ganesh Shankar, CEO at Responsive. “This report validates what we know from experience – executives that embrace strategic response management make a marked difference in their company’s business outcomes. The Responsive Strategic Response Management Platform has helped customers work more than $400 billion in business opportunities, and with the range of information requests and immense opportunity for revenue growth, it is more critical than ever to enable organizations to respond quickly and effectively.”

The survey categorized respondents into four groups based on maturity: leaders, achievers, strivers, and laggards. Results showed that mature response management practices help companies grow faster, improve risk management, boost accuracy of responses, maintain brand consistency and strengthen employee sentiment.

Leaders in India Recognize the Value of Strategic Responses

Of respondents in India, 89% say that RFPs are extremely or very much viewed as a direct contributor to revenue. Specifically, 45% say half or more of their revenue is generated by responding to RFPs and other complex information requests, demonstrating the need for efficient SRM practices to grow the business.

Organizations invest time and headcount in creating strategic responses, with 57% responding to complex information requests multiple times a week, and an additional 20% responding every single day. Additionally, 64% say they have more than 10 employees working on each complex information request. Response leaders showed a strong willingness to invest in people, processes, and technology to maximize the effectiveness and efficiency of their responses and as a result saw higher revenues at lower risk with better employee experiences.

Global SRM leaders see significant wins and revenue gains compared to peers

Failure to implement mature SRM practices is a business risk. Laggards lose out on 34% of revenue generated from strategic responses as shown by the percent change of laggards (41%) vs leaders (55%). A full 100% of leaders view SRM to be a direct contributor to their company’s revenue, compared to 56% of laggards. Additionally, leaders have a win rate of 58% for RFPs and other types of strategic responses compared to 50% among laggards, demonstrating a 16 percent change in win rate. 

Responses go far beyond RFPs

Global data shows that RFPs are the most common strategic response handled by organizations, making up 68% of inquiries, but information exchange encompasses more than a single category. Respondents who work on RFPs also reported handling RFIs (54%), RFQs (41%), DEI Questionnaires (37%) and more. The sheer scope of information inquiries is a forcing function for organizations to realize the value of a single platform for the entire response process.

This global survey clearly shows that executives who are strategic response management leaders win more RFPs and generate more revenue through RFPs than laggards,” said Ed Callan, CEO at Callan Consulting. “Enterprises are leaving revenue on the table if they are not engaging in strategic response management best practices.”

SRM laggards face challenges defining roles and responsibilities, creating a standardized process for responses, and engaging leadership. However, if they can adopt best practices for investing in team skills, demonstrating value to c-level executives, and collaborating cross-functionally, they will be rewarded with a sustainable response process that drives increased win rates, revenue, and efficiency. Furthermore, regardless of the level of maturity of an organization, whether achievers, strivers, or laggards, this study showed that positive business outcomes can be achieved by taking the next step.

Learn more at Responsive.io and read the full report, 2023 Strategic Response Management Maturity Report: Habits of Leaders vs Laggards. For a deep dive into the Strategic Response Management category, see Aragon’s report, Getting to Faster Business Results with Strategic Response Management.

Methodology

This study is based on a global survey of 718 executives responsible for strategic responses for their organization. It was commissioned by Responsive and conducted by Callan Consulting, a third party marketing consulting and research firm with significant experience building maturity indices in Spring of 2023. The surveyed executives came from organizations of greater than $50 million in annual revenue across a range of industries, including technology, manufacturing, financial services, healthcare and business services. The survey was supplemented with focus groups and in-depth interviews with executives and response managers in the U.S., Europe and Asia.

About Responsive

Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. Our innovative, best-in-class platform and customer value programs empower companies to accelerate growth, mitigate risk and improve the employee experience. With Responsive, frontline teams deliver superior responses using intelligent technologies to quickly, accurately and automatically manage RFPs, RFIs, vendor security questionnaires (VSQs), due diligence questionnaires (DDQs), risk assessments, business presentations and all other complex information requests (RFXs).

Bank of India Launched Its Upgraded Savings Accounts With Exciting Offers

Bank of India, one of the largest Public Sector Banks in India, has upgraded its Savings Accounts for all segments which covers salaried employees, households, individuals, youth etc.

The upgraded Savings Accounts now comes with Group Personal Accident Death Insurance Cover which goes as high as up to Rs.150 Lakhs, air accidental insurance of up to Rs.100 lakh, concessional locker facility for Gold & Diamond SB A/C holder and free for Platinum SB A/C holder, International Debit Cum ATM card with global access/ acceptance, concessional rate of interest on Retail Loan, waiver of processing charges on Retail Loans, free issuance of Credit Cards, higher usage limit up to Rs.5.00 lakh on POS & free issuance of Credit Cards with varied AQB.

MD & CEO of the Bank – Shri Rajneesh Karnatak launched upgraded Savings Accounts in Zonal Manager’s conference held on 9th Oct, 23 and conveyed to the press & media that Bank is poised to grow its Savings Customers base with these newly upgraded Savings Accounts which is now enriched with finest features, concessions & insurance cover. He further added that bank’s e-platform for on-boarding Savings Customers is doing well and this upgrade of Savings Accounts will appeal to the potential customers which in turn will increase the digital on-boarding of new customers. Bank with its healthy CASA ratio is now heading towards broad basing of customers from all strata of the society. We are sure that upgraded Savings Account which now takes a very good care of savings, convenience, protection & insurance need of our customers along with attractive features in the form of various concessions.

Bank in its continued endeavor to meet the banking & financial requirement of its customers & general public, improvement in product & process will help the bank to accelerate the pace of acquiring new Saving Account Customers. These features are offered to our existing as well as new customers which are on-boarded to the Bank from any platforms.     

Cogoport, Global Trade Platform, Elevated Hrishikesh Kulkarni- As Chief Operating Officer, India

Cogoport, a global trade platform announced the appointment of Hrishikesh Kulkarni- as its Chief Operating Officer (COO). With its headquarters in Singapore and a global presence spanning India, Netherlands, Thailand, Vietnam, and Indonesia, Cogoport is at the forefront of technological advancements in global trade.  

In his new role, Hrishikesh will be based at the Gurgaon office and will assume responsibility for the growth of Cogoport’s operations in India and collaborating with other international offices to help SMEs globalize their business. He will focus on enhancing operational efficiency to elevate customer experiences and bolster the company’s financial standing through the strategic utilization of technology.  

Hrishikesh Kulkarni graduated from IIT Bombay in 2009 and throughout his professional journey, he has leveraged technology to solve customer problems and scale the organizations. Before joining Cogoport, he had experience in driving innovation in fintech, insuretech and OTT, and in driving efficiency across teams. In his previous role as VP, Engineering, Hrishikesh has helped Cogoport scale during the uncertain time of COVID-19. 

Commenting on Kulkarni’s appointment, Amitabh Shankar, CEO Cogoport, said, “The company has achieved remarkable growth, surpassing $170 million in revenue with positive EBITDA in less than three years. Hrishikesh’s role will be crucial in enhancing efficiency and driving profitable growth for Cogoport in India. He is an accomplished leader with engineering skills, business vision and an ability to bring people together. His strategic insights into the role of technology and product in shaping Cogoport’s future in India align perfectly with the company’s new phase of innovation and growth.” 

In response to his appointment, Hrishikesh Kulkarni, COO of Cogoport, said, “I am excited to assume this role and apply my expertise to bridge the knowledge and execution gap within the trade industry. My primary goal is to create value for our customers and partners, both on the demand and supply sides. As the COO of the India business, my immediate focus will be on enhancing the customer experience by launching multiple services such as export factoring, pay later and PTL services. I will also focus my efforts on attracting top talent to our team, positioning the right individuals in key leadership roles, fostering managerial growth through training programs and eliminating inefficiencies. This journey for category creation in the trade commerce industry is not for employees who want to board the boat as a passenger just to see the adventure but rather we need colleagues who would be involved in the journey just like an Olympic boat rowing competition where every rower must put in effort and intensity to move the boat in the desired pace. These efforts will culminate in the development of an enhanced and effective playbook, facilitating network effects for our organization and driving profitable growth further." 

About Cogoport: 

 Cogoport is establishing a new category, global trade platform, in the cross-border trade commerce space and is headquartered in Singapore and has international offices in India, Netherlands, Thailand, Vietnam, and Indonesia. We have 10 offices in India and 1000+ employees across the globe. Cogoport handles international and domestic movement of goods via air, ocean and sea for 1000+ companies in India and 50+ ET-500 Companies. Cogoport is a Singapore-based unicorn, privately owned and backed by the world's most respected and renowned venture capitalists: Accel Partners and Tiger Global. For more information,  visit: https://www.cogoport.com/en-IN/notifications?page=234  

Glenmark's “Take Charge @18” Campaign Sparks Heartfelt Change Across India during the World Heart Month

-          Over 1200 Healthcare Professionals, 420+ Hospitals and Clinics across 277 cities joined forces in Glenmark’s “TakeCharge@18” initiative.

-          The initiative witnessed 410 awareness rallies organized throughout September, which was observed as “World Heart Month” by the organization.

Glenmark Pharmaceuticals Limited (“Glenmark Pharma”), a research-led, integrated, global pharmaceutical company once again reaffirmed its unwavering commitment to cardiovascular health. The company collaborated with over 1200 healthcare professionals (HCPs) from 420+ hospitals and clinics spanning 277 cities and towns across India as a part of their ongoing "Take Charge @18" campaign. The initiative witnessed 410 awareness rallies organized throughout September which was observed as “World Heart Month” by the organization.

According to the World Heart Report 2023, CVDs are the leading cause of mortality and amount to about a third of all global deaths. As per World Health Organization (2016), in India, Non-communicable diseases (NCDs), including Cardio Vascular Diseases, are estimated to account for 60% of total adult deaths of which CVDs account for over a quarter (26%) of these deaths i.e. 17.7 million. Among the myriad risk factors for CVDs, high blood pressure stands out as one of the most significant contributors.

Glenmark's "Take Charge @18" campaign was conceived with a singular objective, to raise awareness about the critical importance of proactive heart health management starting as early as 18 years of age.

Key Highlights of the World Heart Month Awareness Rallies:

1.      Nationwide Reach: Glenmark Pharma's collaboration with healthcare professionals extended to every nook and cranny of India, encompassing cities, towns, and rural areas. This expansive reach ensured that the vital message of heart health touched the lives of diverse populations

2.      Partnering with Healthcare Professionals: The 410 awareness rallies provided a platform for individuals to come together and gain valuable insights into heart health. These rallies featured doctor sessions that elucidated the need for early-age screening, lifestyle modifications for preventing CVDs, and practical demonstrations on the correct method of measuring blood pressure

3.      Early Intervention: The campaign underscored the significance of beginning preventive measures from the age of 18. It emphasized lifestyle modifications, including adopting a heart-healthy diet, engaging in regular exercise, and effectively managing stress

In an era where proactive measures are the need of the hour, Glenmark's "Take Charge @18" campaign sought to educate individuals about the critical role of early intervention in averting future cardiovascular complications. The campaign spotlighted blood pressure monitoring and lifestyle adjustments as powerful tools to significantly reduce the risk of CVDs.

In August 2023, Glenmark Pharma further expanded its commitment by partnering with OMRON Healthcare India, the Indian arm of the Japanese global leader in measuring blood pressure at home from the age of 18. The initiative included in-clinic education for around 92,000 healthcare professionals (HCPs), youth awareness programs for college students, and outreach to 200 million people through multiple channels including its digital platform: www.bpincontrol.in.

Plum's Telehealth Sees Fourfold Surge In Mental Health Consultations Among The 21-30 Age Group Compared To 31-40

~Females take a lead in seeking mental health support through telehealth services~

Plum, India’s leading insurtech platform offering group health insurance and business insurance solutions to over 3500+ corporations has observed a fourfold surge in its mental health tele-consultations among 21-30 age group as compared to 31-40. With about 73% of telehealth consultations bookings coming from the said cohort, it indicates increased awareness and acceptance of conversations around  mental health and self care.

Founded in 2019, Plum extends its telehealth consultation services to its customers and their employees. With 100+ doctors and medical practitioners on Plum’s telehealth panel (16 number of psychologists and counsellors) Plum noted nearly 5500 bookings for mental health tele consultations this year. Analysing the data ahead of World Mental Health Day, observed on October 10, Plum noted the following:

* Women taking the lead: Females have sought more consultations than males, with approximately 55% of consultations being sought by females and 45% by males. This indicates that women are more open to seeking assistance for mental health issues, whereas men may be less inclined to do so.

* Family wellness at the forefront: Plum noted that employees extended the benefit of mental health teleconsultations to their loved ones - 10% of all bookings come from their siblings, 6% from their spouse, and 4% from their parents and in-laws.

Reasons for increasing consults include - anxiety, stress and coping; relationship issues; self growth; grief and loss and also a clinical diagnosis.

Saurabh Arora, Co-founder & CTO, Plum, expressed, "At Plum, our mission has always been to make a positive difference in people's lives by looking out for their physical, mental, and financial well-being. We take great pride in leading the way in offering convenient telehealth services to our customers and their employees. It's truly heartwarming to see that our platform is not only used by individuals but also by their families and loved ones. While mental health awareness has been growing, it's crucial that we now focus on closing the gender and age gaps in accessing these services."

The cost of mental health consultations can often go high. In major cities like Mumbai, Delhi, and Bangalore, the base price for a consultation typically ranges from INR 1200 to INR 2400. This cost can vary further depending on the years of experience of the Psychologist or Psychiatrist providing the service, all for a 50-minute session. Recognizing the financial barriers that may deter individuals from seeking the vital support they need, Plum is dedicated to making mental health care more affordable and accessible. Through their innovative approach and partnership with employers offering group health insurance policies, Plum aims to ensure that individuals can access quality mental health consultations without the burden of exorbitant costs, ultimately prioritising their emotional well-being.

Plum also offers telehealth and a 24/7 mental health support and anonymised helpline to its own employees.

Earlier this year, Plum introduced super-top health insurance plans in group policy settings helping individuals to enhance their health insurance coverage and making it accessible for their senior citizen parents with convenience and affordability.

About Plum:

Plum is India’s leading insurtech platform offering employee wellness solutions and business insurance solutions to 3500+ corporations. Founded in 2019, the company is on a mission to accelerate the adoption of health insurance in India by making employee health insurance accessible, affordable and usable for employees. It is re-imagining the health insurance stack and accelerating the penetration of health insurance in India to 100%. Plum aims to reach a milestone of 10 million lives insured by 2025. It launched Plum Business in July 2023, thereby extending its product offerings to cover the health and wellness of employees and businesses as a whole. Plum is currently in the Series-A stage and has raised $20million till date. It is backed by marquee investors, Tiger Global and Peak VX Partners.

Corporate Leaders To Address Mental Health Challenges In The Workplace

* In an effort to boost corporate productivity and economic long-term growth Medix Global and Marsh India come together to make Mental Wellness a boardroom priority in 2023 and onwards

50% of India Inc. employees are noted to be stressed in everyday life and nearly 50% of them report work pressure to be the biggest deterrent to their mental health driving burnout1. Burnout and chronic stress are known to be associated with anxiety disorders and clinical depression.

A staggering 87% of them have reported to have worked while feeling mentally unwell leading to added mental health cost burden on India Inc. because of absenteeism, lower productivity, and attrition1. India spends only 0.05% of its health budget on mental-healthcare whereas most of the developed nations spend above 4% of their budgets on mental-health research2.

An estimated 12 billion working days are lost each year to depression and anxiety, which costs the global economy nearly $1 trillion. According to Mercer Marsh Benefits’ recent survey Health on Demand 2022, 52% of employees expect access to alternative mental health therapies and 49% anticipate the option of virtual counselling sessions, either through video chat or text, with qualified therapists, focusing on anxiety, sadness, or relationship issues.

Medix Global has joined forces with Marsh India to address the pressing issue of "Mental Health Challenges in the Workplace. The initiative aims to shed light on mental health issues and encourage collective action towards a healthier and more supportive work environment in India. Mental health disorders often remain undetected in India as there is a lack of education and awareness concerning emotional and psychological disorders. Most Indian corporates have not yet implemented solutions to address their employees’ mental health needs.

Prominent speakers from the corporate and healthcare sectors are convening to underscore the significance of prioritising mental health in the boardroom.

Mr. Prawal Kalita, Managing Director & MMB-Leader India, Marsh India, will deliver the inaugural address, while Dr. Ali Khwaja, Founder and Chairman, Banjara Academy will deliver the keynote speech.

Dr Rajiv Aggarwal, MMB India Leader (Digital Healthcare Strategy & Partnerships), Marsh India will conduct an insightful panel discussion that will provide practical solutions for companies to prioritise mental wellbeing of their employees.

Other panellists at the event:

·         Ms. Shabana Ali Lodha, Total Rewards Leader-Asia, AMD

·         Ms. Sigal Atzmon, President & Chief Executive Officer, Medix Global

·         Mr. Ramakant Vempati, Founder & President, Wysa

·         Mr. Vaibhav Singhal, Director-Global Benefits & APAC Regional Leader, PayPal

·         Dr. Nimitha Menon, MMB India Leader – Health & Wellness, Marsh India

The event will take place in the week commemorating Mental Health in India, and will be held at Taj MG Road, Bengaluru, on October 11th 2023, with the participation of CEOs, CHROs, and senior leadership members from over 150 leading corporates across the city.

Ms. Sigal Atzmon, CEO & Founder of Medix Global, said, "In the dynamic world of corporate leadership, our commitment extends way beyond just profits; it encompasses the profound physical and mental health and well-being of our workforce. We are collaborating with Marsh India on this initiative aimed at paving the way for a workplace that doesn't just enhance productivity but nurtures the holistic wellness of its valued employees, one that measures and delivers improved human and medical outcomes, alongside the financial ones. Let's unite to dismantle the barriers around mental health and equip our workforce with the support they deserve to thrive."

This is one of the first steps towards bringing about a cultural change through thought leadership and open dialogues with leading wellness experts and corporates.

Key Goals of the Event:

To Raise Awareness: To bring attention to the significant problem of mental health issues in the workplace.

To share Thought Leadership and Gather Insights: Gather invaluable views from influential professionals and mental health experts, who will graciously impart their wisdom and tell their stories.

Drive Conversations: Take part in open and beneficial conversation by insightful panel talks that analyse multiple elements of workplace mental health.

Call to Action: To make mental health a boardroom priority:  All stakeholders to jointly work towards implementing advanced and tangible solutions to drive a healthier and thriving workforce.

About Medix:

Medix is a ground-breaking medical management company engineered to direct the full potential of leading science, expertise, treatments, and technology to people’s most critical health needs. Since 2006, Medix has been changing the course of health for millions of customers by delivering impactful medical responses that are borderless, personalised and data-driven. We embolden health & life insurers, brokers, employers, consumer facing retailers, and governmental institutions to transcend conventional care models, moving beyond transactional care to better health, human, and financial outcomes.

Medix’ responses combine the best digital tools with real human presence and operations on the ground for any health need throughout life, and include Medical Prevention, Chronic Disease Management, Personal Medical Case Management and Care Navigation, Rehabilitation and Mental Health Management.

Medix services can be found all over the world, active in more than 90 countries, servicing millions of customers with bases in Mumbai, Delhi, New York, London, Munich, Tel Aviv, Singapore, Jakarta, Kuala Lumpur, Bangkok, Melbourne, and Hong Kong. As a shared value company, Medix drives social and economic growth in the communities we serve while delivering proven better medical and human outcomes.   

Actress Priyanka Upendra Priyanka Upendra Launches The India Jewellery Shopping Festival 2023

* GJC launches the India’s largest shopping festival ‘India Jewellery Shopping Festival, 2023’

* Jewellery Worth Rs 35 Crore To Be Given Away As Prizes To Winners

All India Gem and Jewellery Domestic Council (GJC), the apex trade body that unites jewellery manufacturers, wholesalers, retailers, and exporters, announced the launch of Jewellery Shopping Festival (IJSF) in Bengaluru. The launch will be held across the country in 300 cities from 12th October to 17th November. Divine Solitaires is the Powered by sponsor for this event.

The festival will offer benefits to both the B2B and the B2C segment wherein Business owners can be a part of the festival by paying an enrolment fee and choosing from one of the several subscription plans that are available to them. Any purchase worth Rs 25000 will attract an assured coupon and limited-edition silver coin. Winners will receive jewellery worth Rs 35 crore. There are also other dazzling rewards like 25-gram gold coin on every set of 5000 coupon. Other giveaways are 5 prizes of 1 kg gold each, 5 prizes of Jadau jewellery worth 10 lakhs each, 5 prizes of temple jewellery worth 10 lakhs each, 10 prizes of diamond and precious stones studded jewellery worth 5 lakhs each, 10 prizes of gold jewellery worth 2.5 lakhs each and 100 prizes of diamond studded gold coin from Divine Solitaires.

Mr Dinesh Jain, GJC Director & IJSF Convenor, said that “Provisional gross exports of plain gold jewellery stand at Rs 33,177.86 crore, a growth of 17.22% over Rs 28,303.37 crore in 2021-22. Gross exports of all kinds of studded gold jewellery amounted to Rs 42,457.87 crore, a growth of 6.79% over Rs 39,759.04 crore in the previous fiscal. In 2022-23 provisional gross exports of polished lab-grown diamonds stood at Rs 13,466.42 crore, up37.31% year-on-year. In order to increase the sales of gold jewellery throughout the country, the India Jewellery Shopping Festival (IJSF) is a novel concept that has never been undertaken in any industry along the whole value chain. It is the only initiative in India that will reach the general public and pique their interest in jewellery, fostering "Inclusivity for all. The upcoming India Jewellery Shopping Festival is planned in such a way that it will not only boost the jewellery industry but also restore customers' trust in jewellers and their high-quality jewellery as the most secure and long-lasting investments, contributing to overall social security.”

Mr Saiyam Mehra, Chairman, Chairman GJC, said that, “IJSF is a potential pool for all jewellery traders, and significant interest has been demonstrated by important industry players. The event is advantageous to both consumers and manufacturers. The chance for the jewellers to grow and boost sales has arrived. Shoppers discover these pieces in the meantime and keep them for important events like weddings and other celebrations. The Gem and Jewellery Council anticipates that the entire value chain will be involved in this event, which guarantees enormous income potential. The event encourages business and rewards customers. Furthermore, it encourages professionalism and adherence to standard business practises by encouraging the use of reputable jewellers with established business strategies.”

Mr. Manoj Jha, Joint Convenor, said that, “The festival will benefit the entire jewellery industry as well as customers. IJSF is making appealing offers and giving customers the chance to win up to 40kg of gold as a prize, as well as jewellery worth approx. 3 crore INR and 100 gold coins encrusted with Divine Solitaire Diamonds. As India celebrates 75 years of independence, we provide approx. 3000 kilogram of special edition Amrit Mahotsav silver coins, as souvenir, which will be delivered as presents to clients with every purchase of Rs.25000/-.”

It's exciting enough to win 1 kg of gold in addition to receiving 25 grams of gold on a regular basis. The industry would benefit from these marketing all throughout the festive season. We have partnered with process advisor E&Y, who will monitor this entirely digital procedure, to ensure complete transparency.”

For more information on Terms and Conditions of IJSF please visit www.ijsfindia.org

About GJC: All India Gem and Jewellery Domestic Council is a national trade body established with the objective to address the industry, its functioning, and its cause with a 360° approach to promote and progress its growth, while protecting the industry’s interests. GJC, since the last 18 years, has been serving as a bridge between the Government and the trade as well as undertaking various initiatives on behalf of and for the industry.

Photo caption: L-R Mr Varghese Alukkas from Jose Alukkas, Mr Manoj Jha, Joint Convener IJSF, Kannada Actor, Ms Priyanka Upendra, Dr Vinod Hayagriv, C Krishniah Chetty Group of Jewellers, Mr Mitesh Dhorda, Secretary GJC unveiling India Jewellery Shopping Festival (IJSF) at a press conference in Bengaluru.