Organizations Should Follow a Five-Phase Approach for Resilient Business

A five-phase strategic and systematic approach to strengthen the resilience of organizations’ current business models is key to business continuity during the coronavirus pandemic, according to Gartner, Inc.

“Companies tend to have traditional business continuity strategies and plans that focus on the continuity of the resources and processes but omit the business model,” said Daniel Sun, research vice president at Gartner. “However, the business model itself can be a threat to continuity of operations in external events, such as the global outbreak of COVID-19.”

CIOs can play a key role in the process of raising current business model resilience to ensure ongoing operations, since digital technologies and capabilities can influence every aspect of business models.

Phase 1 — Define the business model: Facing the contingency of COVID-19 outbreaks, companies should first focus on their core customers that are essential to their continuity of operations, and then refer to a process of defining their current business models by asking questions focused on their customers, value propositions, capabilities and financial models.

Although CIOs do not normally lead the process of defining business models, they should proactively engage with senior business leaders to run through 10 key questions regarding current business models. This is foundational for CIOs to actively participate in modifying current business models.

Phase 2 — Identify uncertainties: This step can be carried out through a strength, weakness, opportunity and threat (SWOT) analysis, or by brainstorming. Given the wide range of uncertainties and threats, this step can benefit from a heterogeneous group of participants with diverse backgrounds and interests, particularly where IT is normally involved. Companies should focus on the risks that the uncertainty poses to the components of the business model.

“CIOs should participate in, or coordinate, the brainstorming sessions to identify any uncertainties from COVID-19 outbreaks,” said Mr. Sun. “CIOs can share some of IT’s potential uncertainties and threats, such as issues with IT infrastructure, applications and software systems.”

Phase 3 — Assess the impact: Multidisciplinary members should form a project team to assess, or even quantify, the impact of the identified uncertainties. CIOs can provide the potential impacts from an IT perspective.

Phase 4 — Design changes: At this point in the process, the emphasis is to develop tentative strategies rather than estimate their feasibility. Selecting and executing changes will follow in the next phase. CIOs and IT should leverage digital technologies and capabilities to facilitate the designed changes.

Phase 5 — Execute changes: The decision on which changes to execute is principally a decision for senior leadership teams. The strategies for changes defined in Phase 4 provide essential input for this decision process. Senior leadership teams should select the strategies they feel most compelling to implement, which is often based on both economic calculations and intuition.

“Once senior leadership teams select the business and IT change initiatives, CIOs should apply an agile approach in executing the initiatives. For example, they can form an agile (product) team of multidisciplinary team members, enabling the alignment between business and IT and ensuring delivery speed and quality,” said Mr. Sun. “In crises such as the COVID-19 outbreak, agility, speed and quality are crucial for enabling the continuity of operations.”

Gartner clients can learn more in the report “React to the Coronavirus (COVID-19) Outbreak via Raising Business Model Resilience.” Additional analysis on the actions CIOs and IT leaders should take to remain resilient during coronavirus business disruptions is available in the Gartner webinar “How Your Business Can Respond to Coronavirus (COVID-19).” 

Learn more about how to lead organizations through the disruption of coronavirus in the Gartner coronavirus resource center, a collection of complimentary Gartner research and webinars to help organizations respond, manage and prepare for the rapid spread and global impact of COVID-19.

*Apart from exercise and meditation it is work that adds a meditative quality to our life, if we let it.

LISAA School of Design Resumes Classes in Google Meet

LISAA has been one of the first institutes to resume classes online. The goal is to not let the students' precious time be wasted.

"Today we are conducting the training sessions for teachers on how wto use 'Google Meet' to conduct classes," explains Avi Keswani, Founder & Director, LISAA School of Design

"Classes resume to normal from tomorrow, except that they will be held online," informs Avi.

How it works is a recording of the class is uploaded on Google Drive right after the class gets over. This is not only to maintain documentation but also to ensure that students who have failed to attend the class for some reason have access to the recording.

Students at home shall also be constructively engaged through this attempt instead of idling around/ worrying incessantly.

"Since we are uncertain when the normal functioning of the college shall resume, its imperative that we take an initiative to resume learning for students. This is the time to be self-conscientious and realise that excellent leadership lies in not doesnt looking at the govt for  support but also proactively taking measures to aid in whatever way we can," adds Avi

AT this point the goal of LISAA is to ensure that the students' academic year does not get wasted and that they are able to impart the learning outcomes they set out for at the onset of this semester.

"We are not sure how BCU exam dates or LISAA Jury dates shall be impacted but we are determined to perform to the best of our abilities," says a hopeful Avi


Importance of Staying Engaged with Work at this Time!!

*Working from home can be rather stressful at times.

* Sometimes the quarantine itself can lead to stress. As we self isolate ourselves, seeing the faces we are used to seeing regularly at work and in classes can destress us a lot. Hence  suggest using these connecting platforms to keep things moving at a normal pace.

* Also sharing each others calendars can help with organising  meetings accordingly.
* Extremely important to stay engaged especially at this time.

* In these stressful times, work can prove to be  something which not only keeps us engaged but gives us the fulfillment that one gets after a productive day!

Singapore Airlines will be Cutting 96% of the Capacity to End-April, Covid-19 Outbreak

Singapore Airlines (“SIA” or the “Company”) will be cutting 96% of the capacity that had been originally scheduled up to end-April, given the further tightening of border controls around the world over the last week to stem the Covid-19 outbreak.

This will result in the grounding of around 138 SIA and SilkAir aircraft, out of a total fleet of 147, amid the greatest challenge that the SIA Group has faced in its existence.

The Group’s low-cost unit Scoot will also suspend most of its network, resulting in the grounding of 47 of its fleet of 49 aircraft.

The SIA Group diversified its network and set up Scoot to spread its risks and cater to a wide range of passenger and market segments. However, without a domestic segment, the Group’s airlines become more vulnerable when international markets increasingly restrict the free movement of people or ban air travel altogether.

It is unclear when the SIA Group can begin to resume normal services, given the uncertainty as to when the stringent border controls will be lifted.

The resultant collapse in the demand for air travel has led to a significant decline in SIA’s passenger revenues.

The Company is actively taking steps to build up its liquidity, and to reduce capital expenditure and operating costs. As mentioned on 17 March 2020, SIA will continue to aggressively pursue all measures to address the impact of the Covid-19 outbreak on the Company. These include:

ongoing discussions with aircraft manufacturers to defer upcoming aircraft deliveries. If agreed, this will consequently defer payment for those aircraft deliveries;

salary cuts for the SIA Group’s management with the Company’s Directors also agreeing to a cut in their fees, and a voluntary no-pay leave scheme up to certain management positions. Given the worsening situation, the unions have been engaged on the additional cost-cutting measures that are needed and more steps will be taken imminently; and

over the last few days, the SIA Group has drawn on its lines of credits to meet its immediate cash flow requirements. The SIA Group is engaging in discussions with several financial institutions for its future funding requirements.

The Company continues to explore measures to shore up its liquidity during this unprecedented disruption to global air travel. The Company will release further details when such measures have been firmed up.

Edelweiss General Insurance Health Policy Covers “Treatment For COVID-19”

The Coronavirus infection has impacted thousands of people worldwide. For those impacted, the stress goes beyond health and involves high medical costs, loss of pay (in some case) and associated financial stress.

It is important for people to be aware that if they have a regular health Insurance plan from any insurer paying for medical costs either through a cashless facility or reimbursement, all illnesses including Covid-19 are covered.

Further in view of serious challenges by this pandemic for customers, Edelweiss General Insurance has taken the following steps for its customers:

1.    As mentioned above, the Edelweiss Health Insurance policy covers COVID-19. However, we have decided to cover hospitalization for not only those who have a confirmed diagnosis but also those who have been quarantined in specific facilities identified by the government. The coverage amount is up to the sum insured under the policy

2.    Further for quarantined patients, the health policy ensures coverage for the entire period of quarantine with upto 100% of the claim amount being paid against quarantine and detection charges

In case any patient is in a remote location and is unable to reach the hospital during the quarantine period, Edelweiss Health Insurance will support domiciliary hospitalisation for the patient. Patients can visit any nearby hospital for immediate treatment and expenses will be reimbursed. In case of cashless benefits, patients are requested to visit EGI’s Network hospital with their TPA card for any medical assistance
To be able to support customers in this extraordinary situation, EGI has sought and received approval from IRDAI, allowing waiver of the initial waiting period of 30 days post policy inception, for the first time, for COVID-19 virus coverage. This approval will be applicable, both for Edelweiss Health Insurance and Edelweiss Group Health Insurance policies, till such time that the virus is declared as abated by the Government and/ or WHO.

Edelweiss General insurance also has an innovative and modular product structure with our Group Total Protect, under which we can customize solutions to provide cover against a wide range of illnesses including pandemics and vector borne diseases, at affordable costs. Any employer or other existing groups can customize this for their employees, customers or members using the following features:

Selection of Sum Insured
Reimbursement of costs (upto the sum insured) incurred in India or worldwide (depending on the cover selected) towards diagnostic testing, pharmacy and consultation for the illnesses including expenses incurred towards Corona virus treatments
Fixed amount of Hospital Daily Cash which could be used to cover their expenses from day one up to a maximum of 30 days.

In the context of Covid-19, this policy can take care of hospitalization expenses of the insured along with incidental expenses which are not usually covered under a policy. And all this coverage comes at a very affordable cost. This product is a great way for small businesses and start-ups to provide the much-needed basic accident and health cover to their employees.

A benefit package providing Rs. 25,000/- of Accident cover, Rs. 2000 per day of hospitalization up to a maximum of 15 days and out-patient expenses of Rs. 10,000/- can be purchased anywhere between Rs.50/- and Rs.100/- per person per year. The benefits and amounts can be customized to the specific needs of the group.

Speaking on the development, Shanai Ghosh, CEO, Edelweiss General Insurance, said, “I urge people to be aware of risks and stay safe in this current environment. Hygiene and social distancing are first lines of defence for everybody to safeguard themselves from COVID-19. In an unfortunate situation of being detected and testing positive, or suspected and quarantined in a facility specified by the government, we have ensured that at least the cost burden is eased for our customers. And with our Group Total Protect policy, we can provide basic accident and health cover for a variety of infectious diseases including Coronavirus at an affordable cost.”

Edelweiss General insurance has one of the most innovative products in the health segment, offering unique services like zero deposit admissions, zero-minute discharges and emergency assistance services. This is in line with the Company’s emphasis on being accessible and relevant to customers aligned to their evolving needs. 

Toyota Kirloskar Motor Recognized for its Safety Practices By Government of Karnataka

Toyota Kirloskar Motor was recently awarded by Department of Factories & Boilers, Industrial Safety & Health, Government of Karnataka for its ‘Outstanding Performance in Best Safe Practices’ in 2019 at the recently concluded 49th National Safety Day celebrations in Bangalore.  The award recognizes relentless efforts of TKM in creating an inclusive safety environment for its customers, employees and society altogether through their impactful initiatives. Toyota Kirloskar Motor team received the award from Honorable Minister for Labour & Sugar, Mr. A Shivaram Hebbar, Govt. of Karnataka.

Safety is one of the high priority areas and TKM has adopted a holistic safety approach – “safety first culture” with employees not only in the plant but across our value chain, Manufacturing Safe Cars, Developing Safe Drivers & Building Safer Environment. This belief, along with the company’s collaborative outreach has driven TKM to create advancements and innovations in safety. Besides, in-lieu with its vision 2025 “Grow India and Grow with India”, the company has committed all its concerted efforts to contribute for the enrichment of quality of life of society in areas of  Safety, Technology and Quality by its strong Corporate Social Responsibility (CSR) initiatives.

Expressing his delight on receiving the award, Mr. Raju B Ketkale, Deputy Managing Director, Manufacturing, Toyota Kirloskar Motor said, “Toyota remains committed as a safety leader and will continue its safety journey to become the most admired company by offering best-in-class safety technology through its products and promoting right safety culture in our work places as well as in the society through our various safety related initiatives.”

“We are continuously striving to be a safety role model in the industry, taking safety to the next level by thoroughly eliminating accidents both inside and outside the workplace. It is an honor to achieve this award recognizing TKM’s immense efforts and responsible contribution to build a safer ecosystem for the society, bringing an impactful difference in the lives of the people. We will continue to spread awareness and inculcate best practices among the society”, he added.

Additionally, Dr. Kowshik Kupatira, Chief Medical Officer, Toyota Kirloskar Motor, was also awarded the Second Prize in Best Factory Medical Officer category for his outstanding contribution in the field of Occupational Health for the state of Karnataka. This recognition came from the Department of Factories and Boilers, Industrial safety & health Government of Karnataka, Dr. Kupatira’s invaluable contributions in the field of occupational health and wellness programs towards TKM employees and community members earned him the coveted honors.

The National Safety Day an initiative by National Safety Council is widely celebrated by Industries, Trade Unions, Government Departments, Enforcing Agencies, NGOs and Institutions with an aim to spread the message of performing activities safely without meeting with accidents. Department of Factories and Boilers, Government of Karnataka conduct various competitions to recognize outstanding efforts put towards enhancing safety & Health in the industry.

Toyota’s relentless efforts to champion the cause of Road Safety

In pursuance of its deep-rooted safety mission, Toyota Kirloskar Motor has been consistently engaged in Road Safety initiatives, spreading awareness about the safety culture through an integrated approach involving various stakeholders to enhance the safety mindset.

* TKM has continually focused on creating safest working environment, practices and on building a strong culture of safety first. A lot of emphasis has been laid on process improvements, work related trainings and building safe habits like always following stop-look-go at intersections, use of seat beat while driving and using company transportation etc
* Employees and Driver Training: Toyota conducts internal awareness programs on road safety sharing insights tips etc. motivating them to be more aware of road safety challenges and be responsible road users
* Business Partners: As part of Team Toyota Activity (TTA), Toyota collaborates with Business Partners to educate and sensitize school children, teachers, parents and school bus drivers on responsible road safety habits, to create a safer traffic environment for all. Toyota has set up Safety Model Schools and Toyota Driving Schools in different part of the country to promising impactful results
* Customers: As safety crusaders, Toyota has introduced global level safety features in advance before it was made mandatory by Indian regulations. The company has set a benchmark for safety in the industry for being the first manufacturer in standardizing dual SRS airbags, Antilock Braking System (ABS) with EBD across all models and all grades.  Toyota conducts Safety Awareness for the customers to bring in a positive behavioral change and drive the message of Road Safety.

TKM’s CSR initiatives: As part of its CSR interventions, Toyota engages with school children through multiple mediums encouraging them to be road safety ambassadors. TKM also encourages its employees to voluntarily contribute to the cause of Road Safety by building basic road safety requirements and installing: Sign Boards, Solar Blinkers, Cat Eye Reflectors, Convex Mirrors at turns etc. at prime locations to avoid road-related risks as a preventive measure and enable good road infrastructure.

Toyota will further continue its various CSR interventions from a longer-term perspective and development of socio-economic stature of the society, touching many more lives to make a difference in each one’s well-being.

Save 25% Water in Every Wash with Whirlpool 5 Star-Rated Washing Machines

India’s leading consumer goods company, Whirlpool of India, constantly thrives to offer solutions that are meaningful and advanced while ensuring they are environmentally friendly. Their widest range of washing machines save 25%* water with every wash and comes with a 5-star energy rating which is in line with the company's philosophy of saving energy and water.

KG Singh, Vice President-Marketing, Whirlpool of India said, “Whirlpool is a brand that is not only trying to enable caregivers to take care of their families, we are also doing our bit to enable care for natural resources. Water scarcity is an unfortunate reality in India and being water efficient is not only a convenience but also our responsibility. In this light, we are happy to leverage our deep knowledge and global expertise to launch the widest range of 5 Star range of Semi-Automatic and Top Load Washing Machines that save 25%* water.”

The 5-star rating comes in top load fully automatic and semi-automatic variants, featuring over 100 different washing machine models starting from Rs.9000 onwards. Consumers expect washing machines to have the latest technology to give the best wash quality, but also have a positive impact on the environment.

Staying true to its testimony of caring for its community and environment, Whirlpool washing machines come with eco-friendly and energy efficient technologies like 6th Sense Technology, Hotmatic Technology and Eco Wash Cycle. These technologies ensure water is used less by recirculating and spraying on the clothes from 3 unique spray nozzles during wash and rinse.

On this World Water Day Whirlpool ensures we save water and energy while doing our laundry. Whirlpool washing machines - Ace XL and Bloomwash Pro have also been awarded with the prestigious iF Design Award, that celebrates outstanding performance with design excellence.

*Results based on internal lab tests conducted on select models when operating in eco move v. normal mode under standard test conditions and may vary depending on testing conditions

(considering the bucket size of 20Ltrs). 

WinZO Bring PUBG Mobile Online Tournaments in 10 Regional Languages for Indian Gamers

WinZO, the leading vernacular social gaming platform, has entered into a partnership with Tencent Games India to bring PUBG MOBILE tournaments on the platform. WinZO will be now conducting PUBG MOBILE’s free to enter e-sports tournaments with prizes over Rs.1 Crore per month.

WinZO crossed the 20 million install base mark in a record time of less than a year with 90% of its players playing from T2 to T5 cities of India. The platform has recorded more than 2 million bank accounts linked and is already clocking 200MM microtransactions per month. The average time spent is more than 55 minutes.

WinZO has deep penetration in the non-urban regions of Bharat (tier 3-5) 80% of the players are consuming the App in their own languages including Hindi, Bangla, Tamil, Telugu, Kannada, Gujarati, Marathi, Punjabi and Bhojpuri. With this WinZO has created a first-of-its-kind truly vernacular e-sports experience for the massively popular PUBG MOBILE. This will not only empower the gamers in Tier II to Tier V Indian cities to play the game but also make them acquainted with the rapidly emerging and prestigious e-sports leagues of the likes of ESL and Tencent’s own PUBG MOBILE global esports. This comes in after esports entered as an official category in the 2019 Southeast Asian Games.

Mr Paavan Nanda, Cofounder, WinZO Games, said: “This is one more step towards our endeavour to be all and end all destinations for a holistic entertainment experience. Tencent India’s trust in WinZO is a testament to our unique vision and our distinctive strategy to develop a Netflix of Gaming. Together we aspire to bring the best gaming experience to the mobile first audience of Bharat.”

WinZO offers 70+ games on its platform; to name a few- PUBG MOBILE, Cricket, Carrom etc; in multiple format like 24*7 Tournaments, Real time multiplayer format, and the Versus mode. The ticket for most games varies from Free entry to Rs. 25/entry.  With over 80% of the users consuming the app in regional languages, WinZO stands apart from the rest of the competition. This is well reflected in its performance.

About WinZO Games

WinZO is India’s largest vernacular micro-transaction led social gaming platform backed by marquee investors such as Kalaari and Hike. It is Kalaari’s second-biggest bet in the gaming category after Dream11. WinZO hosts multiple games where users compete in real time in multiple fun and engaging games to win a prize pool. WinZO has popular games such as PUBG MOBILE, Carrom, Cricket, Fantasy League, and Trivia based games. WinZO partners with developers and studios from across the world. It aims to solve for an efficient and better monetization of Games in developing economies which experience high engagements but yield lower Average revenue per user (ARPU).