Samsung India has announced the
expansion of its service network across the country that will bring Samsung
service to every corner of India. This network, which includes 535 service
vans, will reach out to over 6,000 talukas across 29 states and 7 union
territories. This makes Samsung’s service network the largest in this industry
in India.
In addition to introducing 535 service vans, which are
equipped with multi skilled engineers, key components, DG sets and key
jigs/fixtures for providing quick response and on-spot resolution, Samsung has
also added over 250 service points and over 250 resident engineers, ramping up
its service network to over 3,000 service points within a month. Samsung plans to add more service
vans, open new service centres, appoint brand engineers and further strengthen
its service network.
Narendra Singh Tomar, Minister of Rural
Development, Government of India and Dr. Mahesh Sharma, Minister of State for
Tourism and Culture, Government of India with HC
Hong, President and CEO of Samsung Southwest Asia launched the initiative by
flagging off 29 service vans representing 29 states of India from Samsung’s
manufacturing plant in Noida.
Shri Narendra Singh Tomar, Minister of Rural
Development, Government of India said, “As
digitization and electrification expands into rural India, we are witnessing an
increase in the adoption of electronics and mobile products. It is imperative
for corporations to support this trend by establishing quality service network
for addressing consumers’ needs regarding after-sales service of products in
rural areas.”
Mahesh Sharma, Minister of State for Tourism &
Culture, Government of India said, “Samsung’s manufacturing plant, two RnD
centers and its design center are contributing in a big way to the economy and
technology prowess of Noida and in effect Uttar Pradesh and the nation as well.
Corporations that participate in the government’s focus on rural India, whether
in product or services, will stand to gain rural consumers’ trust in the long
run.”
“Samsung is committed towards providing best-in-class
service across the country. With the new service initiative, our customers in
rural India will enjoy the same level of speedy and high quality services as
urban customers. Our aim is to bridge the urban-rural service gap and we
devised a solution which is ‘Made in India’ and ‘Made for India’ which will
create unprecedented service delight across the entire country,” said HC
Hong, President and CEO of Samsung Southwest Asia.
The vans aim to provide speedy service with
reduction in turn-around-time
along with assured quality to each Samsung customer in every corner of India.
Samsung continuously strives towards setting new
customer service standards and enhancing its customer service network with new
initiatives and programmes, focusing on overall customer delight,
infrastructure enhancement and premium service delivery.
No comments:
Post a Comment