* Bengaluru-based rural commerce platform connects 1,00,000 kirana stores across 30,000 villages, building a tech-enabled supply chain ecosystem for Bharat
As India’s next wave of consumption growth shifts to Bharat, Bengaluru-based VilCart is building one of the country’s largest kirana-led rural commerce ecosystems — connecting manufacturers, brands and farmer producer organisations directly to over 1 lakh kirana stores across 30,000 villages in South India. Positioned at the intersection of retail, supply chain and technology, VilCart is reimagining how rural India accesses everyday essentials, FMCG, staples and aspirational products through a tech-enabled distribution and commerce platform purpose-built for Bharat.
Founded in 2018 by C. Prasanna Kumar, VilCart has emerged as one of the fastest-scaling rural commerce companies in the country, connecting manufacturers, farmer producer organisations (FPOs), rural SMEs and brands directly to over 1,00,000 kirana stores across 30,000+ villages in South India. The company today reaches nearly 16% of South India’s rural population through its integrated B2B and B2C ecosystem.
The company reported revenue of ₹1,176 crore in FY26, up from ₹1,120 crore in FY25, while continuing its path toward operational profitability. Over the last five years, VilCart has scaled revenues nearly 5.6x while maintaining a highly capital-efficient growth model.
At the heart of VilCart’s growth is a category-led and infrastructure-first approach to rural commerce. Unlike conventional e-commerce or urban quick-commerce models, VilCart is building a rural-first supply chain architecture designed specifically for the realities of village India — fragmented sourcing, inconsistent distribution, low assortment access and inefficient procurement systems.
“India’s rural economy has demand, entrepreneurship and aspiration. What it lacks is an efficient commerce infrastructure. VilCart is solving this by building a deeply integrated ecosystem that combines supply chain, technology, data and local execution,” said C. Prasanna Kumar, Founder & CEO, VilCart.
“What differentiates us is that we are not just a distribution company or a marketplace. We are building the infrastructure layer for rural commerce — connecting brands, kiranas and consumers through one unified network. Rural India cannot be served through urban models. It needs rural-native innovation,” he added.
The company has also built a strong private-label portfolio tailored specifically for rural India, backed by 43 registered trademarks across categories. Using demand intelligence from village-level consumption patterns, VilCart identifies high-potential categories and develops affordable, quality-focused products designed for regional rural markets.
VilCart’s growth story is also emerging as a case study in capital-efficient rural commerce. The company has raised approximately $26 million to date while generating over ₹1,176 crore in FY26 revenue — translating to one of the strongest revenue-to-capital efficiency ratios in the sector.
The platform currently works with more than 80,000 billed kirana stores across Karnataka, Tamil Nadu, Andhra Pradesh and Telangana, with plans to deepen geographic penetration and strengthen its technology and private-label ecosystem through its upcoming Series B growth phase.
“Our vision is to make rural commerce as seamless and efficient as urban commerce — while solving it in a way that is sustainable, profitable and inclusive for Bharat,” added Prasanna Kumar.
About VilCart
VilCart is a pioneering tech-enabled B2B2C rural commerce platform revolutionizing supply chains across rural India. Founded in 2018 and headquartered in Bengaluru, the company is led by Founder & CEO, C. Prasanna Kumar. With a mission to empower rural economies, VilCart connects manufacturers, Farmer Producer Organizations (FPOs), and rural SMEs directly to 1,00,000+ kirana stores across 30,000+ villages, reaching 16% of South India's rural population through its innovative ecosystem.
Rural kirana stores traditionally spend 3–4 days per month traveling for procurement, facing fragmented supply chains, limited product access, high costs, and lost business time. VilCart eliminates these inefficiencies with doorstep delivery via a seamless mobile-first platform featuring inventory management, billing tools, credit access, and data-driven demand prediction. The business model—Manufacturer/FPO → VilCart → Kirana → Rural Consumer—generates revenue through product margins, private labels, and distribution efficiencies, supported by a 1600+ workforce driving hyperlocal execution.
VilCart has achieved remarkable growth, with revenue of Rs. 1176 Cr in FY26 rising from Rs 1,120 Cr in FY25 with operational profitability. The platform boosts kirana store incomes, provides consumers affordable quality goods, and fuels rural economic growth through job creation and women empowerment. VilCart is redefining rural commerce by blending technology, supply chain innovation, and grassroots execution—building a more inclusive, efficient Bharat.
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Tuesday, May 26, 2026
Godrej Foundation launches Tomorrow Makers To Unlock India’s Untapped Talent
* A national platform designed to identify and support high-potential youth from disadvantaged backgrounds across STEM, innovation, arts and defence
The Godrej Foundation, an independent philanthropic trust, today announced the launch of Tomorrow Makers, a national platform designed to identify and support high-potential students from disadvantaged backgrounds.
Tomorrow Makers is built on the belief that while talent is widely distributed across India, access to opportunity is not. The platform will identify high-potential students – from Classes 6-12 as well as graduates – and connect them to organisations, educators, mentors, competitions and peer communities that can help them realise their potential.
Through programmes run by eight partner organisations, Tomorrow Makers offers four different pathways – STEM, Invention and Making, Arts and Defence –for high-potential students from different age groups.
Omar Momin, Chief Executive Officer, Godrej Foundation, said, “India is home to one of the world’s largest school-going populations, yet access to structured mentorship, advanced learning opportunities, and talent acceleration ecosystems remains uneven, particularly for students from underserved communities. Through Tomorrow Makers, we aim to help bridge this gap by building pathways that identify and nurture high-potential young people from across regions and socio-economic backgrounds. Through this platform, we hope to build a pipeline of future innovators, researchers, artists, entrepreneurs, soldiers, and public leaders whose success can create multiplier effects by transforming families, strengthening communities, and contributing to India’s long-term leadership and progress.”
For those in Class 10-12 with a strong aptitude in science and mathematics, and who aspire to careers in engineering, medicine or technology, Tomorrow Makers has partnered with organisations Dakshana and Avanti Fellows, who provide free coaching for JEE and NEET preparation.
For younger students in Class 6-7, organisations like Genwise and MakerGhat offer summer camps and workshops for advanced learning in robotics, computing and higher mathematics, as well as opportunities to compete in national and global robotics competitions.
In the arts pathway, Tomorrow Makers has partnered with Slam Out Loud, which provides mentorship, skill development and performance opportunities for children with an aptitude for music, drama, writing and other forms of creative expression.
For graduates, Tomorrow Makers offers support in two pathways: those with talent in drama and theatre can access professional training through the Drama School Mumbai, while those interested in careers in the armed forces can get training to prepare for defence service examinations through the Delta Squad Foundation and Yuvatejas.
Tomorrow Makers will provide need-based scholarships for those who cannot afford these programmes.
Vandana Goyal, co-CEO, Avanti Fellows, said, “There are students with exceptional talent across India, but many of them never get the opportunity to enter elite institutions because of their socio-economic circumstances. In the upper echelons of academia and industry, we need more equitable representation. Tomorrow Makers is creating a crucial national pipeline to help gifted students channel their potential. This platform will enable us to expand our programmes and help greater numbers of high-potential students access opportunities in STEM fields, turning ability into real outcomes."
Esan, founder, Delta Squad Foundation, said, "Serving the nation begins long before one dons the uniform. At Delta Squad Foundation, we believe leadership is built through discipline, resilience, service, and real responsibility. Today, Delta Squad stands as India’s only disaster rescue squad raised by young serving Armed Forces officers. Over the years, we have mentored youth aspiring to join the Armed Forces while exposing them to real-world leadership through rescue and relief missions. Through Tomorrow Makers, we hope to make this model of leadership training and nation-building accessible to deserving young Indians from every background.”
Jigyasa Labroo, founder, Slam Out Loud, said, “When we think of who the cultural curators of India are, we don't think of what most of our country looks and lives like. There is no dearth of artistic talent in India, but the arts - particularly performing arts – are not an easy field to establish oneself or build a career in. Through our partnership with Tomorrow Makers, we have created a programme for gifted young artists from less privileged backgrounds across India to get the right kind of training, mentorship and exposure. We're excited to build the next generation of creative leaders, and have their voices represent our country's stories!”
To apply for Tomorrow Makers, students from across India can register for an assessment test directly on the platform’s website or through its Whatsapp bot. Students from different age groups will be assessed for their potential in the sciences, invention, the arts, and endurance. Those who clear all stages of the assessment will then be placed in programmes run by Godrej Foundation’s network of high-quality non-profit partners who have expertise in nurturing talent for specific career pathways.
The initiative forms part of the Godrej Foundation’s broader mission to strengthen the foundations of a prosperous and inclusive India through long-term investments in economic growth, inclusion, innovation, and talent development.
How to apply
Students can register for Tomorrow Makers through Whatsapp, by saying ‘Hi’ on +91 8655979118, or by visiting www.tomorrow-makers.in
Students who successfully register will be directed towards an online assessment process. For students in Classes 6 and 7, the test is available in 11 languages: English, Hindi, Bengali, Marathi, Telugu, Tamil, Gujarati, Urdu, Kannada and Malayalam. Students in Class 11 and 12 will be able to take the test in English.
The focus of the platform is to open access to opportunities for young people from disadvantaged backgrounds. While registrations are open to all high-potential students, those from low-income households are likely to form 80% of the cohort each year.
About Godrej Foundation
The Godrej Foundation is an independent philanthropic trust with a 15 percent shareholding in the Godrej Industries Group, dedicated to strengthening the foundations of a prosperous India. It supports efforts to catalyse economic growth and strengthen India’s capacity to serve its citizens. It hopes to help innovators working on technology that will create large scale benefits for all. It also seeks to empower disadvantaged communities.
The Foundation’s vision of giftedness, and support for India’s underserved students, is deeply connected to every aspect of its mission. It is an expression of the Foundation’s hope for the future.
The Godrej Foundation, an independent philanthropic trust, today announced the launch of Tomorrow Makers, a national platform designed to identify and support high-potential students from disadvantaged backgrounds.
Tomorrow Makers is built on the belief that while talent is widely distributed across India, access to opportunity is not. The platform will identify high-potential students – from Classes 6-12 as well as graduates – and connect them to organisations, educators, mentors, competitions and peer communities that can help them realise their potential.
Through programmes run by eight partner organisations, Tomorrow Makers offers four different pathways – STEM, Invention and Making, Arts and Defence –for high-potential students from different age groups.
Omar Momin, Chief Executive Officer, Godrej Foundation, said, “India is home to one of the world’s largest school-going populations, yet access to structured mentorship, advanced learning opportunities, and talent acceleration ecosystems remains uneven, particularly for students from underserved communities. Through Tomorrow Makers, we aim to help bridge this gap by building pathways that identify and nurture high-potential young people from across regions and socio-economic backgrounds. Through this platform, we hope to build a pipeline of future innovators, researchers, artists, entrepreneurs, soldiers, and public leaders whose success can create multiplier effects by transforming families, strengthening communities, and contributing to India’s long-term leadership and progress.”
For those in Class 10-12 with a strong aptitude in science and mathematics, and who aspire to careers in engineering, medicine or technology, Tomorrow Makers has partnered with organisations Dakshana and Avanti Fellows, who provide free coaching for JEE and NEET preparation.
For younger students in Class 6-7, organisations like Genwise and MakerGhat offer summer camps and workshops for advanced learning in robotics, computing and higher mathematics, as well as opportunities to compete in national and global robotics competitions.
In the arts pathway, Tomorrow Makers has partnered with Slam Out Loud, which provides mentorship, skill development and performance opportunities for children with an aptitude for music, drama, writing and other forms of creative expression.
For graduates, Tomorrow Makers offers support in two pathways: those with talent in drama and theatre can access professional training through the Drama School Mumbai, while those interested in careers in the armed forces can get training to prepare for defence service examinations through the Delta Squad Foundation and Yuvatejas.
Tomorrow Makers will provide need-based scholarships for those who cannot afford these programmes.
Vandana Goyal, co-CEO, Avanti Fellows, said, “There are students with exceptional talent across India, but many of them never get the opportunity to enter elite institutions because of their socio-economic circumstances. In the upper echelons of academia and industry, we need more equitable representation. Tomorrow Makers is creating a crucial national pipeline to help gifted students channel their potential. This platform will enable us to expand our programmes and help greater numbers of high-potential students access opportunities in STEM fields, turning ability into real outcomes."
Esan, founder, Delta Squad Foundation, said, "Serving the nation begins long before one dons the uniform. At Delta Squad Foundation, we believe leadership is built through discipline, resilience, service, and real responsibility. Today, Delta Squad stands as India’s only disaster rescue squad raised by young serving Armed Forces officers. Over the years, we have mentored youth aspiring to join the Armed Forces while exposing them to real-world leadership through rescue and relief missions. Through Tomorrow Makers, we hope to make this model of leadership training and nation-building accessible to deserving young Indians from every background.”
Jigyasa Labroo, founder, Slam Out Loud, said, “When we think of who the cultural curators of India are, we don't think of what most of our country looks and lives like. There is no dearth of artistic talent in India, but the arts - particularly performing arts – are not an easy field to establish oneself or build a career in. Through our partnership with Tomorrow Makers, we have created a programme for gifted young artists from less privileged backgrounds across India to get the right kind of training, mentorship and exposure. We're excited to build the next generation of creative leaders, and have their voices represent our country's stories!”
To apply for Tomorrow Makers, students from across India can register for an assessment test directly on the platform’s website or through its Whatsapp bot. Students from different age groups will be assessed for their potential in the sciences, invention, the arts, and endurance. Those who clear all stages of the assessment will then be placed in programmes run by Godrej Foundation’s network of high-quality non-profit partners who have expertise in nurturing talent for specific career pathways.
The initiative forms part of the Godrej Foundation’s broader mission to strengthen the foundations of a prosperous and inclusive India through long-term investments in economic growth, inclusion, innovation, and talent development.
How to apply
Students can register for Tomorrow Makers through Whatsapp, by saying ‘Hi’ on +91 8655979118, or by visiting www.tomorrow-makers.in
Students who successfully register will be directed towards an online assessment process. For students in Classes 6 and 7, the test is available in 11 languages: English, Hindi, Bengali, Marathi, Telugu, Tamil, Gujarati, Urdu, Kannada and Malayalam. Students in Class 11 and 12 will be able to take the test in English.
The focus of the platform is to open access to opportunities for young people from disadvantaged backgrounds. While registrations are open to all high-potential students, those from low-income households are likely to form 80% of the cohort each year.
About Godrej Foundation
The Godrej Foundation is an independent philanthropic trust with a 15 percent shareholding in the Godrej Industries Group, dedicated to strengthening the foundations of a prosperous India. It supports efforts to catalyse economic growth and strengthen India’s capacity to serve its citizens. It hopes to help innovators working on technology that will create large scale benefits for all. It also seeks to empower disadvantaged communities.
The Foundation’s vision of giftedness, and support for India’s underserved students, is deeply connected to every aspect of its mission. It is an expression of the Foundation’s hope for the future.
ROHM At PCIM Europe 2026: Advancing SiC Power Technology For E-Mobility And Industry
ROHM will exhibit at PCIM Expo & Conference 2026, the leading international event for power electronics, intelligent motion, renewable energy and energy management – taking place June 9 to 11, 2026, in Nuremberg, Germany.
This year, ROHM invites its visitors to booth 318 in hall 9 – in the same hall as last year, but at a new location – where the company will present itself in a refreshed booth design, reflecting its continuous evolution as a leading power semiconductor supplier.
At PCIM 2026, ROHM will demonstrate how cutting edge power semiconductor technologies contribute to higher efficiency, system miniaturization and reduced energy losses across automotive, industrial and infrastructure applications:
Exhibit Overview
Automotive electrification solutions
Demonstrations covering traction inverters, onboard chargers, battery disconnect, EV thermal management, and embedded technologies for next-generation vehicles.
High-efficiency power technologies for industrial applications
Showcasing SiC- and GaN-based solutions for renewable energy systems, AI servers, data centers, and industrial power supplies.
Application-oriented power modules and device portfolios
Demonstrations highlighting power modules, discrete devices, and power conversion topologies developed through global partnerships.
More information: www.rohm.com/pcim
This year, ROHM invites its visitors to booth 318 in hall 9 – in the same hall as last year, but at a new location – where the company will present itself in a refreshed booth design, reflecting its continuous evolution as a leading power semiconductor supplier.
At PCIM 2026, ROHM will demonstrate how cutting edge power semiconductor technologies contribute to higher efficiency, system miniaturization and reduced energy losses across automotive, industrial and infrastructure applications:
Exhibit Overview
Automotive electrification solutions
Demonstrations covering traction inverters, onboard chargers, battery disconnect, EV thermal management, and embedded technologies for next-generation vehicles.
High-efficiency power technologies for industrial applications
Showcasing SiC- and GaN-based solutions for renewable energy systems, AI servers, data centers, and industrial power supplies.
Application-oriented power modules and device portfolios
Demonstrations highlighting power modules, discrete devices, and power conversion topologies developed through global partnerships.
More information: www.rohm.com/pcim
Monday, May 25, 2026
From Logbooks To AI-Powered Care: Samsung Marks 30 Years Of Customer Service In India
· Samsung today operates one of India’s largest customer service networks with 3,000+ service touchpoints, 12,500+ engineers
· Samsung’s customer service journey mirrors India’s digital transformation — from manual service logs and pagers in the 1990s to AI-powered diagnostics and connected care today
· Customers today can access support through SmartThings-enabled Proactive Care, WhatsApp, remote diagnostics, online booking and voice assistance in 10 Indian languages
Samsung, India’s largest consumer electronics brand, marks 30 years of its customer service journey in India, tracing its evolution from a small service operation in Delhi in the mid-1990s to one of the country’s largest and most digitally-connected customer care ecosystems.
When Service Was Still Analog
The story of Samsung’s customer service evolution closely mirrors India’s own technological transformation — from an era of handwritten complaint registers, pagers and physical service visits to AI-powered diagnostics, connected appliances and predictive care ecosystems.
When Samsung opened its first service centre in India in March 1996, the country looked very different. Phones and internet were rare and customer requests were manually recorded in registers resting on crowded office desks.
“Back then, customer care was deeply personal in the most literal sense. Customers often walked directly into service centres because telephones were not common in homes. Service requests were manually entered into registers, and engineers travelled across cities carrying logbooks, paper slips and toolkits,” said Rajiv Gupta, Director, Service Operations, Samsung India.
By December 1996, Samsung had already expanded to 21 service centres across India. In 1997, engineers began using pagers to receive customer alerts — a small but important technological leap at the time.
Building the Infrastructure of Trust
As India’s consumer technology market rapidly expanded, Samsung continued scaling its customer support ecosystem. The late 1990s saw the growth of franchise service centres across the country, while 2003 marked another major milestone with the launch of Samsung’s first in-house call centre at Nehru Place in Delhi and the introduction of a toll-free customer support number.
Over the next two decades, Samsung steadily transformed customer service from a reactive support function into an integrated, technology-driven customer experience ecosystem.
Today, Samsung operates one of India’s largest customer service infrastructures with over 3,000 service touchpoints, 12,500+ trained engineers and 16 strategically located parts warehouses across the country.
“What truly defines Samsung’s customer service journey is how closely it has evolved alongside the lives of Indian consumers,” said Sunil Cutinha, Head, Customer Satisfaction, Samsung India.
“For us, customer service is not just a support function — it is a core part of the Samsung experience. Over the years, we have built a service ecosystem that combines scale, innovation and empathy. Whether through our extensive service network, contactless offerings like pick-up and drop, or next-generation service centres, our focus remains on delivering fast, transparent and reliable service that customers can trust every day,” he added.
Predictive Care
Samsung’s service ecosystem today extends far beyond physical service centres into AI-enabled proactive and connected care experiences.
Through SmartThings-enabled Proactive Care powered by Home Appliances Remote Management (HRM), Samsung appliances can proactively detect performance issues and notify customers even before disruptions occur. Refrigerators can alert users if cooling efficiency drops unexpectedly, while air conditioners can proactively communicate maintenance requirements.
Customers today can access 24×7 support through toll-free helplines, WhatsApp assistance, remote diagnostics and online appointment booking platforms. Samsung’s voice support services are available in 10 Indian languages, helping make customer support more accessible across regions.
The company has also strengthened digital-first support offerings such as Pick and Drop service for smartphones and the Digital Service Center platform, which provides self-help videos, troubleshooting support and transparent pricing information.
AI-driven customer support technologies — including intelligent co-pilots, speech-to-text systems and sentiment analysis tools — are additionally helping service teams respond faster and more empathetically to customer concerns.
Relationships that Last Forever
“Samsung has been a part of my life for three decades now. Our first television was a Samsung, and later the first smartphone I bought for my son was a Galaxy device. What has remained constant over the years is the trust and reliability associated with the brand,” said Sanjeev Gupta, a long-time Samsung customer from Ludhiana, Punjab.
Over the years, Samsung has also nurtured an ecosystem of service professionals through four training academies and its long-term skilling initiative, Dost Service. Through its partnerships with 22 ITIs, Samsung Dost Service has trained over 14,500 service engineers across India.
Extending Care into Sustainability
Samsung is also integrating sustainability into its customer care ecosystem through initiatives such as Care for Clean India, which promotes responsible e-waste disposal and recycling through authorized recyclers.
From Service Centres to Connected Care
As Samsung marks 30 years in India, its customer service journey reflects more than the evolution of technology. It reflects the evolution of care itself — from handwritten registers and pagers to AI-powered connected homes and predictive support, while continuing to place customer trust at the centre of innovation.
· Samsung’s customer service journey mirrors India’s digital transformation — from manual service logs and pagers in the 1990s to AI-powered diagnostics and connected care today
· Customers today can access support through SmartThings-enabled Proactive Care, WhatsApp, remote diagnostics, online booking and voice assistance in 10 Indian languages
Samsung, India’s largest consumer electronics brand, marks 30 years of its customer service journey in India, tracing its evolution from a small service operation in Delhi in the mid-1990s to one of the country’s largest and most digitally-connected customer care ecosystems.
When Service Was Still Analog
The story of Samsung’s customer service evolution closely mirrors India’s own technological transformation — from an era of handwritten complaint registers, pagers and physical service visits to AI-powered diagnostics, connected appliances and predictive care ecosystems.
When Samsung opened its first service centre in India in March 1996, the country looked very different. Phones and internet were rare and customer requests were manually recorded in registers resting on crowded office desks.
“Back then, customer care was deeply personal in the most literal sense. Customers often walked directly into service centres because telephones were not common in homes. Service requests were manually entered into registers, and engineers travelled across cities carrying logbooks, paper slips and toolkits,” said Rajiv Gupta, Director, Service Operations, Samsung India.
By December 1996, Samsung had already expanded to 21 service centres across India. In 1997, engineers began using pagers to receive customer alerts — a small but important technological leap at the time.
Building the Infrastructure of Trust
As India’s consumer technology market rapidly expanded, Samsung continued scaling its customer support ecosystem. The late 1990s saw the growth of franchise service centres across the country, while 2003 marked another major milestone with the launch of Samsung’s first in-house call centre at Nehru Place in Delhi and the introduction of a toll-free customer support number.
Over the next two decades, Samsung steadily transformed customer service from a reactive support function into an integrated, technology-driven customer experience ecosystem.
Today, Samsung operates one of India’s largest customer service infrastructures with over 3,000 service touchpoints, 12,500+ trained engineers and 16 strategically located parts warehouses across the country.
“What truly defines Samsung’s customer service journey is how closely it has evolved alongside the lives of Indian consumers,” said Sunil Cutinha, Head, Customer Satisfaction, Samsung India.
“For us, customer service is not just a support function — it is a core part of the Samsung experience. Over the years, we have built a service ecosystem that combines scale, innovation and empathy. Whether through our extensive service network, contactless offerings like pick-up and drop, or next-generation service centres, our focus remains on delivering fast, transparent and reliable service that customers can trust every day,” he added.
Predictive Care
Samsung’s service ecosystem today extends far beyond physical service centres into AI-enabled proactive and connected care experiences.
Through SmartThings-enabled Proactive Care powered by Home Appliances Remote Management (HRM), Samsung appliances can proactively detect performance issues and notify customers even before disruptions occur. Refrigerators can alert users if cooling efficiency drops unexpectedly, while air conditioners can proactively communicate maintenance requirements.
Customers today can access 24×7 support through toll-free helplines, WhatsApp assistance, remote diagnostics and online appointment booking platforms. Samsung’s voice support services are available in 10 Indian languages, helping make customer support more accessible across regions.
The company has also strengthened digital-first support offerings such as Pick and Drop service for smartphones and the Digital Service Center platform, which provides self-help videos, troubleshooting support and transparent pricing information.
AI-driven customer support technologies — including intelligent co-pilots, speech-to-text systems and sentiment analysis tools — are additionally helping service teams respond faster and more empathetically to customer concerns.
Relationships that Last Forever
“Samsung has been a part of my life for three decades now. Our first television was a Samsung, and later the first smartphone I bought for my son was a Galaxy device. What has remained constant over the years is the trust and reliability associated with the brand,” said Sanjeev Gupta, a long-time Samsung customer from Ludhiana, Punjab.
Over the years, Samsung has also nurtured an ecosystem of service professionals through four training academies and its long-term skilling initiative, Dost Service. Through its partnerships with 22 ITIs, Samsung Dost Service has trained over 14,500 service engineers across India.
Extending Care into Sustainability
Samsung is also integrating sustainability into its customer care ecosystem through initiatives such as Care for Clean India, which promotes responsible e-waste disposal and recycling through authorized recyclers.
From Service Centres to Connected Care
As Samsung marks 30 years in India, its customer service journey reflects more than the evolution of technology. It reflects the evolution of care itself — from handwritten registers and pagers to AI-powered connected homes and predictive support, while continuing to place customer trust at the centre of innovation.
LTM To Drive AI-Powered Modernization Of IT Infrastructure And Application Support For UK-Based SSP Group
LTM, the Business Creativity partner to the world’s largest enterprises, has entered a strategic partnership with SSP Group, a leading operator of food and beverage outlets in travel locations worldwide. Through this AI-powered partnership, LTM will deliver modernized, end-to-end IT infrastructure support and enhanced application maintenance services to SSP Group.
As part of this engagement, LTM will leverage its advanced AI capabilities including its BlueVerse ecosystem to help SSP manage operational risks, simplify infrastructure and application complexities, and drive business efficiency and agility. Additionally, the collaboration will focus on enabling data-driven decision-making, accelerating innovation through automation, delivering scalable solutions that enhance customer experience, and driving cost optimization through AI automation and simplification.
“As we continue to advance our IT capabilities, having a trusted partner like LTM with deep domain expertise and a focus on AI-led innovation will help us accelerate our transformation, enhance efficiency, improve support operations and deliver greater value to our customers,” said Jon Wood, Chief Digital and Technology Officer, SSP Group.
“We are proud to partner with SSP Group in their digital transformation journey. With BlueVerse, and AI-first approach as well as a deep understanding of SSP’ market, we are committed to being a key enabler in their IT support and modernization initiatives,” said Manju Kygonahally, Chief Business Officer – Europe, LTM.
In the long run, LTM will support SSP’s transition to an intelligent and streamlined IT infrastructure that supports its global network.
About SSP Group plc
SSP Group plc (LSE:SSPG) is a global leading operator of food and beverage outlets in travel locations employing 49,000 colleagues in around 3,000 units across 38 countries. We specialise in designing, creating and operating a diverse range of food and drink outlets in airports, train stations and other travel hubs across six formats: sit-down and quick service restaurants, bars, cafés, lounges, and food-led convenience stores. Our extensive portfolio of brands features a mix of international, national, and local brands, tailored to meet the diverse needs of our clients and customers.
Our purpose is to be the best part of the journey, and our focus is on making every journey taste better – bringing great food and welcoming hospitality to travellers across the globe. Sustainability is crucial for our long-term success, and we aim to deliver positive impact for our business while uniting stakeholders to promote a sustainable food travel sector.
About LTM
LTM — a Larsen & Toubro Group Company — is an AI-centric global technology services company and the Business Creativity partner to the world’s largest enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM* owns outcomes for our clients, helping them not just outperform the market, but Outcreate it. Read more at LTM.com.
As part of this engagement, LTM will leverage its advanced AI capabilities including its BlueVerse ecosystem to help SSP manage operational risks, simplify infrastructure and application complexities, and drive business efficiency and agility. Additionally, the collaboration will focus on enabling data-driven decision-making, accelerating innovation through automation, delivering scalable solutions that enhance customer experience, and driving cost optimization through AI automation and simplification.
“As we continue to advance our IT capabilities, having a trusted partner like LTM with deep domain expertise and a focus on AI-led innovation will help us accelerate our transformation, enhance efficiency, improve support operations and deliver greater value to our customers,” said Jon Wood, Chief Digital and Technology Officer, SSP Group.
“We are proud to partner with SSP Group in their digital transformation journey. With BlueVerse, and AI-first approach as well as a deep understanding of SSP’ market, we are committed to being a key enabler in their IT support and modernization initiatives,” said Manju Kygonahally, Chief Business Officer – Europe, LTM.
In the long run, LTM will support SSP’s transition to an intelligent and streamlined IT infrastructure that supports its global network.
About SSP Group plc
SSP Group plc (LSE:SSPG) is a global leading operator of food and beverage outlets in travel locations employing 49,000 colleagues in around 3,000 units across 38 countries. We specialise in designing, creating and operating a diverse range of food and drink outlets in airports, train stations and other travel hubs across six formats: sit-down and quick service restaurants, bars, cafés, lounges, and food-led convenience stores. Our extensive portfolio of brands features a mix of international, national, and local brands, tailored to meet the diverse needs of our clients and customers.
Our purpose is to be the best part of the journey, and our focus is on making every journey taste better – bringing great food and welcoming hospitality to travellers across the globe. Sustainability is crucial for our long-term success, and we aim to deliver positive impact for our business while uniting stakeholders to promote a sustainable food travel sector.
About LTM
LTM — a Larsen & Toubro Group Company — is an AI-centric global technology services company and the Business Creativity partner to the world’s largest enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM* owns outcomes for our clients, helping them not just outperform the market, but Outcreate it. Read more at LTM.com.
BharathCloud Aligns With BDIA At Bharat Digital Samvad To Advance India’s Sovereign AI Infrastructure Vision
BharathCloud engaged in discussions at Bharat Digital Samvad, the inaugural national forum organised by the Bharath Digital Infrastructure Association (BDIA), in New Delhi. The summit brought together policymakers, cloud infrastructure leaders, regulators, enterprises, and technology stakeholders to discuss India’s digital sovereignty, AI infrastructure readiness, and the future of domestic cloud ecosystems.
The event also initiated the official launch of BDIA as an association of not-for-profit industry dedicated to developing and improving India’s digital infrastructure through policy dialogue, collaboration, and with the vision of Data Swaraj. The summit discussions centred on key topics such as developing sovereign cloud infrastructure, an AI-ready compute ecosystem, digital industry policies, and the long-term reliance on foreign-controlled digital infrastructure.
Conversations at the summit indicated a rising focus on Digital Swaraj and self-sovereign AI-ready infrastructure, AI Cloud Adoption to support India's long-term digital resilience. Throughout the conference, the discussion was concentrated on a much larger industry perspective towards digital sovereignty and infrastructure policy.
Participating in the event, Rahul Takkallapally, Co-Founder, BharathCloud and Founding Member of BDIA, said, “India’s digital growth will become stronger when Indian technology companies collaborate within one ecosystem and grow together. It is encouraging to see nearly 40 organisations come together through BDIA with a shared focus on digital sovereignty, trusted infrastructure, and long-term technology resilience. The collaboration of emerging organisations showcases the potential of BDIA. Bharat Digital Samvad creates an authentic and collaborative space where industry stakeholders can work together to support India’s AI and digital infrastructure ambitions.”
Leadership Voices Piyush Somani, President, BDIA and Promoter, Chairman & Managing Director, ESDS Software Solution Ltd., said, “India has already built one of the world’s most extensive digital infrastructure ecosystems. The focus now is on ensuring that the governance, control, and long-term value created through this infrastructure remain within the country. Data Swaraj is no longer just a larger vision for the future; it is becoming a practical necessity for India’s digital growth. Bharat Digital Samvad reflects an important step where industry and policy stakeholders are coming together to shape that direction collectively.”
Abhishek Bhatt, Secretary General, BDIA, said, “India had early leadership through platforms like Rediff, Sify, Khoj, and Indiatimes, but domestic ecosystems lacked the policy support needed to scale competitively. Today, with Atmanirbhar Bharat and a new generation of founders building at scale, Bharat Digital Samvad and BDIA reflect a stronger push toward India-led digital ecosystems. While 100 per cent digital sovereignty may not be practical, India must strengthen and support the critical digital infrastructure being built locally. Our digital market size itself is one of India’s biggest strategic advantages in the global digital economy.”
The summit focused on establishing concrete frameworks that will support India's ambitions for self-reliance in technology, with discussions extending beyond the industry level to include both policy development and implementation. In addition, the forum will create a path for future policy recommendations, industry standards and infrastructure plans that will be used to shape the development and governance of AI and digital infrastructure in India during its next phase of growth.
About BharathCloud
BharathCloud is a Hyderabad-based sovereign AI cloud services provider delivering secure, scalable, and AI-driven solutions to businesses and startups globally. BharathCloud offers end-to-end cloud and digital transformation solutions, including IaaS, PaaS, SaaS, AI/ML, HPC, and innovative platforms offering AI-powered smart storage and Bharat Big Bucket(B3), KaaS (Kubernetes-as-a-Service). Its enterprise-grade infrastructure ensures high performance, multi-location backups, disaster recovery, and compliance with global standards such as ISO 27001, TPN and HIPAA. For more information, visit www.bharathcloud.com
The event also initiated the official launch of BDIA as an association of not-for-profit industry dedicated to developing and improving India’s digital infrastructure through policy dialogue, collaboration, and with the vision of Data Swaraj. The summit discussions centred on key topics such as developing sovereign cloud infrastructure, an AI-ready compute ecosystem, digital industry policies, and the long-term reliance on foreign-controlled digital infrastructure.
Conversations at the summit indicated a rising focus on Digital Swaraj and self-sovereign AI-ready infrastructure, AI Cloud Adoption to support India's long-term digital resilience. Throughout the conference, the discussion was concentrated on a much larger industry perspective towards digital sovereignty and infrastructure policy.
Participating in the event, Rahul Takkallapally, Co-Founder, BharathCloud and Founding Member of BDIA, said, “India’s digital growth will become stronger when Indian technology companies collaborate within one ecosystem and grow together. It is encouraging to see nearly 40 organisations come together through BDIA with a shared focus on digital sovereignty, trusted infrastructure, and long-term technology resilience. The collaboration of emerging organisations showcases the potential of BDIA. Bharat Digital Samvad creates an authentic and collaborative space where industry stakeholders can work together to support India’s AI and digital infrastructure ambitions.”
Leadership Voices Piyush Somani, President, BDIA and Promoter, Chairman & Managing Director, ESDS Software Solution Ltd., said, “India has already built one of the world’s most extensive digital infrastructure ecosystems. The focus now is on ensuring that the governance, control, and long-term value created through this infrastructure remain within the country. Data Swaraj is no longer just a larger vision for the future; it is becoming a practical necessity for India’s digital growth. Bharat Digital Samvad reflects an important step where industry and policy stakeholders are coming together to shape that direction collectively.”
Abhishek Bhatt, Secretary General, BDIA, said, “India had early leadership through platforms like Rediff, Sify, Khoj, and Indiatimes, but domestic ecosystems lacked the policy support needed to scale competitively. Today, with Atmanirbhar Bharat and a new generation of founders building at scale, Bharat Digital Samvad and BDIA reflect a stronger push toward India-led digital ecosystems. While 100 per cent digital sovereignty may not be practical, India must strengthen and support the critical digital infrastructure being built locally. Our digital market size itself is one of India’s biggest strategic advantages in the global digital economy.”
The summit focused on establishing concrete frameworks that will support India's ambitions for self-reliance in technology, with discussions extending beyond the industry level to include both policy development and implementation. In addition, the forum will create a path for future policy recommendations, industry standards and infrastructure plans that will be used to shape the development and governance of AI and digital infrastructure in India during its next phase of growth.
About BharathCloud
BharathCloud is a Hyderabad-based sovereign AI cloud services provider delivering secure, scalable, and AI-driven solutions to businesses and startups globally. BharathCloud offers end-to-end cloud and digital transformation solutions, including IaaS, PaaS, SaaS, AI/ML, HPC, and innovative platforms offering AI-powered smart storage and Bharat Big Bucket(B3), KaaS (Kubernetes-as-a-Service). Its enterprise-grade infrastructure ensures high performance, multi-location backups, disaster recovery, and compliance with global standards such as ISO 27001, TPN and HIPAA. For more information, visit www.bharathcloud.com
AICPA & CIMA Conclude CFO Summit And RISE2040 In Bengaluru With Discussions On AI And Finance Transformation
The Association of International Certified Professional Accountants, representing AICPA and CIMA, brought together finance leaders, accounting professionals, educators, policymakers, and business executives in Bengaluru recently for two major industry engagements centred on the changing future of finance and accounting amid rapid advances in artificial intelligence, automation, and digital transformation.
Hosted at The Ritz-Carlton, Bengaluru, the two-day engagement opened with the CFO Summit under the theme, “What Accounting and Finance Will Do Differently.” The summit convened senior finance leaders and decision-makers for conversations around the evolving responsibilities of finance functions, changing business expectations, leadership priorities, and the growing influence of technology on enterprise strategy and operational decision-making. Sessions across the day reflected the expanding role of CFOs in advancing strategic growth, managing transformation priorities, strengthening organisational preparedness, and supporting businesses through increasingly dynamic operating conditions.
The following day, AICPA & CIMA hosted RISE2040 under the theme, “Reimagining the Profession for
the Next Generation in the Age of AI.” The conference examined how artificial intelligence, automation, digital capability, and shifting workplace expectations are redefining the accounting and finance profession globally and influencing how future talent will be trained, developed, and prepared for leadership.
RISE2040 brought together professionals, educators, students, industry leaders, and business stakeholders to examine how finance and accounting roles are evolving alongside technological advancement and changing organisational requirements. Discussions explored the growing importance of analytical thinking, ethical judgement, adaptability, technology fluency, and interdisciplinary capabilities as businesses accelerate AI integration across functions.
The conference also examined how professional education and learning frameworks will need to evolve to remain aligned with changing industry realities. Speakers across sessions highlighted the importance of continuous upskilling, industry-academia collaboration, and future-ready professional development models to help finance and accounting professionals remain prepared for increasingly technology-enabled business environments.
“RISE2040 brought together diverse perspectives on how the finance and accounting profession must evolve amid rapid technological, regulatory and workforce shifts. The discussions reinforced that while AI and digital transformation are reshaping the profession, trust, ethics, strategic thinking, governance and communication remain central to effective leadership. RISE2040 reflects the profession’s collective effort to actively shape its future - moving beyond adaptation to leadership in defining what comes next. India continues to play a critical role in shaping global talent and capability, and these conversations are essential to preparing finance professionals to lead in a rapidly changing world.” said Venkkat Ramanan, Regional Vice President for Asia Pacific, AICPA & CIMA.
Alongside the conferences, AICPA & CIMA hosted a press interaction examining the future of the accounting and finance profession, the growing influence of artificial intelligence across business operations, and the changing expectations from finance and accounting teams in a rapidly transforming global economy.
The engagements reinforced India’s growing significance within the global accounting and finance ecosystem, particularly as organisations continue to increase investments in digital capability, AI integration, innovation-driven business models, and future-ready talent development. The events also reflected the growing emphasis on collaboration between industry, academia, employers, and professional bodies to help shape a finance and accounting workforce equipped for the demands of the coming decades.
About AICPA and CIMA
The Association of International Certified Professional Accountants, representing the American Institute of Certified Public Accountants (AICPA) and The Chartered Institute of Management Accountants (CIMA), is one of the world’s largest professional bodies for accounting and finance professionals. Formed in 2017, it brings together the capabilities and legacy of both organisations to support the profession across more than 150 countries and territories, with a combined network of over 580,000 members, candidates and registrants.
AICPA is the world’s largest member association for the CPA profession, responsible for setting ethical, attestation, and private company auditing standards in the United States and for developing the Uniform CPA Examination. IMA is the world’s leading professional body of management accountants and works closely with employers to equip finance professionals with the skills required for business leadership and strategic decision-making. Together, these organisations contribute to a global framework that supports both public accounting and management accounting disciplines.
Hosted at The Ritz-Carlton, Bengaluru, the two-day engagement opened with the CFO Summit under the theme, “What Accounting and Finance Will Do Differently.” The summit convened senior finance leaders and decision-makers for conversations around the evolving responsibilities of finance functions, changing business expectations, leadership priorities, and the growing influence of technology on enterprise strategy and operational decision-making. Sessions across the day reflected the expanding role of CFOs in advancing strategic growth, managing transformation priorities, strengthening organisational preparedness, and supporting businesses through increasingly dynamic operating conditions.
The following day, AICPA & CIMA hosted RISE2040 under the theme, “Reimagining the Profession for
the Next Generation in the Age of AI.” The conference examined how artificial intelligence, automation, digital capability, and shifting workplace expectations are redefining the accounting and finance profession globally and influencing how future talent will be trained, developed, and prepared for leadership.
RISE2040 brought together professionals, educators, students, industry leaders, and business stakeholders to examine how finance and accounting roles are evolving alongside technological advancement and changing organisational requirements. Discussions explored the growing importance of analytical thinking, ethical judgement, adaptability, technology fluency, and interdisciplinary capabilities as businesses accelerate AI integration across functions.
The conference also examined how professional education and learning frameworks will need to evolve to remain aligned with changing industry realities. Speakers across sessions highlighted the importance of continuous upskilling, industry-academia collaboration, and future-ready professional development models to help finance and accounting professionals remain prepared for increasingly technology-enabled business environments.
“RISE2040 brought together diverse perspectives on how the finance and accounting profession must evolve amid rapid technological, regulatory and workforce shifts. The discussions reinforced that while AI and digital transformation are reshaping the profession, trust, ethics, strategic thinking, governance and communication remain central to effective leadership. RISE2040 reflects the profession’s collective effort to actively shape its future - moving beyond adaptation to leadership in defining what comes next. India continues to play a critical role in shaping global talent and capability, and these conversations are essential to preparing finance professionals to lead in a rapidly changing world.” said Venkkat Ramanan, Regional Vice President for Asia Pacific, AICPA & CIMA.
Alongside the conferences, AICPA & CIMA hosted a press interaction examining the future of the accounting and finance profession, the growing influence of artificial intelligence across business operations, and the changing expectations from finance and accounting teams in a rapidly transforming global economy.
The engagements reinforced India’s growing significance within the global accounting and finance ecosystem, particularly as organisations continue to increase investments in digital capability, AI integration, innovation-driven business models, and future-ready talent development. The events also reflected the growing emphasis on collaboration between industry, academia, employers, and professional bodies to help shape a finance and accounting workforce equipped for the demands of the coming decades.
About AICPA and CIMA
The Association of International Certified Professional Accountants, representing the American Institute of Certified Public Accountants (AICPA) and The Chartered Institute of Management Accountants (CIMA), is one of the world’s largest professional bodies for accounting and finance professionals. Formed in 2017, it brings together the capabilities and legacy of both organisations to support the profession across more than 150 countries and territories, with a combined network of over 580,000 members, candidates and registrants.
AICPA is the world’s largest member association for the CPA profession, responsible for setting ethical, attestation, and private company auditing standards in the United States and for developing the Uniform CPA Examination. IMA is the world’s leading professional body of management accountants and works closely with employers to equip finance professionals with the skills required for business leadership and strategic decision-making. Together, these organisations contribute to a global framework that supports both public accounting and management accounting disciplines.
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