Convin Introduces AI Phone Calls To Automate Customer Interactions, Delivering 60% Cost Reduction

Convin, a Bengaluru-based AI-powered conversation intelligence platform, announces the launch of AI Phone Calls, a groundbreaking AI solution designed to automate customer calls, reduce costs, and accelerate business growth with reduced manpower.

Powered by Convin’s in-house advanced Large Language Models (LLM) and Natural Language Processing (NLP), AI Phone Calls enable businesses to automate both inbound and outbound calls with multilingual, human-like conversations.

AI Phone Calls leverage AI voice agents to handle customer interactions, offering personalized, real-time responses without human intervention. The platform resolves customer queries, schedules appointments, sends reminders, initiates customer follow-ups, and delivers context-aware conversations in the customer’s preferred language, improving operational efficiency and enhancing the customer experience.

AI Voicebots are revolutionizing industries such as BFSI, automotive, healthcare, e-commerce, real estate, home services, and more in generating faster response rates, reducing wait times, boosting satisfaction, accelerating conversions, and minimizing errors and human bias for significant business gains.

AI Phone Calls supports multiple Indian languages for seamless global communication, and LLM-powered NLP for delivering personalized, natural conversations. The platform also ensures a seamless handoff to live agents for smooth transitions and personalized follow-ups. AI Phone Calls effectively manage interruptions, ensuring that disruptions like background noise or sudden queries do not impact the accuracy of responses.

AI Phone Calls also offers valuable post-call actions such as automated CRM updates, follow-ups, and outbound campaigns via WhatsApp, SMS, and email. It includes lead identification, CSAT tracking, and AI-powered call summaries for actionable insights.

The platform integrates seamlessly with existing CRM systems and adheres to strict security regulations, including GDPR, CCPA, HIPAA, TRAI, and ISO 27001 compliance, ensuring secure handling of customer data. AI Phone Calls can be deployed on private cloud as well as on-premise, addressing customer security concerns.

Convin’s AI Phone Call is a comprehensive tool, self-analyzing conversations for continuous improvement leveraging the unique integration with Post Call Analytics that automates performance tracking, identifying areas for enhancement and automatically incorporating feedback.

Commenting on the launch, Mr. Ashish Santhalia, Co-Founder of Convin said,“We’re excited to launch AI Phone Calls, a game-changing solution that empowers businesses to automate and scale their customer interactions effortlessly, By combining advanced AI with personalized customer engagement, we’re helping companies improve efficiency, reduce costs, and deliver faster, more meaningful experiences.”

Convin has launched a self-serve trial AI agent on their website, allowing customers to experience and test AI phone calls for their unique use cases.

About Convin:

Convin is an AI-powered conversation intelligence platform that turns customer interactions into actionable insights, enhancing business outcomes. Founded in 2021 by four IIT-Delhi alumni Ashish Santhalia (CEO), Bharat Patidar (COO), Atul Shree (CTO), and Durgesh Choudary (CPO), Convin aims to help B2C brands 10X their business growth through smarter customer conversations. In 2024, the company raised $6.5M in Series A funding.  Convin leverages its in-house LLM and Generative AI to empower customer-facing teams, helping enterprises improve agent performance, boost customer satisfaction, and drive growth. Designed for sales, support, and collections call centers, it provides AI-backed tools for real-time and post-call analysis, conversation insights, and customer experience management.

For more information: https://convin.ai/

Carlsberg India Announces An Investment Of Rs. 350 Crores In Mysuru, Karnataka

*  MoU signed with the Government of Karnataka reinforcing commitment to the state’s future

Carlsberg India, a subsidiary of the globally renowned Danish brewer with a 178-year heritage, has reaffirmed its commitment to Karnataka through a significant investment. On the inaugural day of Invest Karnataka 2025, Carlsberg India signed a Memorandum of Understanding (MoU) with the Government of Karnataka, marking a new phase of growth and development in the state.

The investment of Rs. 350 crores will facilitate the expansion of Carlsberg India’s existing brewery in Mysuru, enhancing production capabilities through the addition of a new can line, glass line, and keg line. This expansion is set to boost capacity and better meet consumer demand, reinforcing Carlsberg India’s role as a key player in the Indian beer industry. The cumulative investment in Karnataka, following this latest initiative, will total Rs. 600 crores.

Carlsberg India’s Mysuru brewery, located in Nanjangud taluk and spread across 28 acres, currently has an annual production capacity 80 million liters and manufactures Carlsberg and Tuborg products. Sustainability is integral to Carlsberg’s operations, with over 85% of electricity at the brewery sourced from renewable energy, and the facility being fully LED-lit to enhance energy efficiency.

Nilesh Patel, Managing Director, Carlsberg India, emphasized the significance of the investment, stating, “Karnataka is a key market for Carlsberg India, and this expansion underscores our long-term commitment to the state. Our investment will not only support economic growth but also generate additional employment opportunities in the coming years.”

With a steadfast commitment to sustainability, responsible consumption, and community engagement, Carlsberg India continues to build on its legacy of brewing excellence. The company remains dedicated to delivering premium-quality brews while contributing to the growth of the Indian beer industry and the communities it serves.

About Carlsberg India

Carlsberg India is a part of the globally renowned Carlsberg Group from Denmark, bringing 178 years of brewing heritage to Indian consumers. With a commitment to quality and innovation, Carlsberg India offers a diverse portfolio of brews in India, including Carlsberg Smooth, Carlsberg Elephant, Tuborg Green, Tuborg Strong, Tuborg Ice Draft, Tuborg Classic, and 1664 Blanc.

PhonePe Unveils Device Tokenization Solution For Secure Card Transactions

*     PhonePe PG merchants will also have access to this solution

PhonePe has announced the launch of a device tokenization solution for Credit and Debit cards. With this launch, users will be able to tokenize their cards on the PhonePe App, and use the card tokens seamlessly across all use cases on PhonePe such as Bill Payments, Recharges, booking travel tickets, making insurance purchases, making payments on Pincode, as well as at Online Merchants where the PhonePe Payment Gateway services are integrated.

For consumers, tokenizing their cards has several benefits. They will no longer need to save their card details on merchant platforms or enter a CVV for every transaction, leading to higher success rates and fewer drop-offs at checkout. With tokenized cards securely linked to devices, fraud risks from stolen or leaked card details are also significantly reduced, giving consumers an extra layer of security and boosting consumers’ confidence in online payments. To begin with, consumers will be able to tokenize their Visa Credit and Debit Cards.

For merchants, the advantage goes beyond security - it means tapping into a constantly expanding network of tokenized cards, ensuring faster transactions and higher conversions. As more consumers adopt this seamless payment method, businesses will naturally benefit from higher success rates, improved customer retention, and a frictionless checkout experience that fuels growth. PhonePe PG merchants will also have access to this solution.

Commenting on the launch, Rahul Chari, Co-founder & CTO, PhonePe, said, “This launch will be a step forward in making digital payments more secure and seamless. We plan to expand this offering by integrating with more card payment networks and enabling access to the device tokenised cards to all PhonePe PG merchants. At PhonePe, we have always focused on building innovative solutions that enhance customer trust and convenience. As digital payments evolve, we remain committed to delivering offerings that make transactions safer, faster, and frictionless for both businesses and consumers.”

About PhonePe Group:

PhonePe Group is India’s leading fintech company. Its flagship product, the PhonePe digital payments app, was launched in Aug 2016. Since then, the PhonePe app has become India’s leading consumer payments app. As of Jan 25, PhonePe has over 59 Crore lifetime registered users and a digital payments acceptance network spread across over 4 Crore merchants. PhonePe also processes over 31 Crore transactions daily with an Annualized Total Payment Value (TPV) of over INR 145 lakh crore.

On the back of its leadership in digital payments, PhonePe Group has expanded into financial services (Insurance, Lending, Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus App Store - India's first localized App Store). PhonePe Group is an India headquartered technology company with a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Shahi Engages With Industry Leaders To Drive India’s Textile Vision

Shahi Exports, one of India’s leading apparel manufacturers and exporters, recognizes the significance of the Government of India’s Vision 2047. This vision aims to position the country as a global textile powerhouse with $600 billion in textile exports. To support this vision, Shahi continues to prioritize sustainable manufacturing, innovation, and workforce development to adapt to changing global standards.

Mr. Harish Ahuja, Managing Director and Chairperson of Shahi Exports, stated, “The future of India’s textile sector lies in collaboration, innovation, and sustainability. Platforms like Bharat Tex provide valuable opportunities for industry and policymakers to work together. We appreciate the government’s initiatives and remain dedicated to contributing to this shared vision.”

HDFC Life Wins ICAI Award For Best Financial Reporting For 2023-24

HDFC Life, one of India’s leading life insurers, is proud to announce that it has been awarded the Silver Shield in Category-III – Life Insurance at the ICAI Awards for Excellence in Financial Reporting 2023-24.

This prestigious award was presented to HDFC Life by Honourable Union Minister of State (Independent Charge) of the Ministry of Law and Justice; and Minister of State in the Ministry of Parliamentary Affairs, Government of India, Shri Arjun Ram Meghwal, at the ICAI Awards ceremony held in New Delhi.

Organised by the Institute of Chartered Accountants of India (ICAI) since 1958, these awards recognise companies that demonstrate outstanding financial reporting standards. The esteemed jury selects winners after a thorough review of the accounting practices adopted in financial statements, disclosure policies, and presentation of financial statements. The top two winners are chosen on their adherence to Indian Accounting Standards, statutory guidelines, and regulatory requirements.

What makes this recognition even more special is that HDFC Life is the only life insurance company to feature among the awardees this year.

HDFC Life has been on a continuous journey to financially secure Indian citizens by offering a wide range of life insurance solutions. Since its inception, the company has provided financial protection to millions of customers and their families, serving as a safety net in times of need while enabling them to achieve their long-term financial goals. The company’s commitment to its policyholders is reflected in its 99.5% claim settlement ratio for FY24.

Speaking on the award, Niraj Shah – Executive Director & CFO, HDFC Life, said, “This is a proud moment for all of us at HDFC Life. This award reinforces our values of transparency and good governance. At HDFC Life, we are committed not only to financial security of our customers but also to sustainable and responsible business practices. We continue to strengthen our governance framework while driving long-term value for our stakeholders and contributing towards a more resilient future.”

About HDFC Life

Founded in 2000, HDFC Life Insurance Company Limited (‘HDFC Life’ or the ‘Company’) is a leading provider of long-term life insurance solutions in India. It offers a broad range of individual and group plans across the Protection, Pension, Savings, Investment, Annuity, and Health categories, with a portfolio of products and optional riders designed to meet the diverse needs of its customers.

HDFC Life is a subsidiary of HDFC Bank Limited, one of India’s leading private banks. The Company has a nationwide presence, operating through its own branches and a network of over 300 distribution partners, including banks, NBFCs, MFIs, SFBs, brokers, and emerging ecosystem partners. HDFC Life also maintains a strong base of financial consultants.

Recognised as a great place to work, HDFC Life is deeply committed to governance and sustainability, ensuring responsible business practices that align with its long-term objectives.

For more information, visit www.hdfclife.com or follow us on Facebook, X (formerly Twitter), YouTube, and LinkedIn.

Angel One Launches The Fin Scene By Fin One: India’s First Finance Creator Chapter In Bangalore

* Empowering the next-gen of finance content creators to shape the future of financial awareness

Angel One Limited, a leading FinTech player,  introduces The Fin Scene by Fin One - an industry-first event designed to shape the future of finance content creation. Hosted at LIT Campus in Bangalore, this transformative initiative brings together the sharpest minds in finance and digital media, redefining how young investors learn, engage, and thrive in the financial landscape.

With millions of digital-first users in India, the appetite for financial content is greater than ever. Social media has become the go-to source for investment insights, yet the demand for well-researched, credible information has never been more critical. The Fin Scene steps in to bridge this gap, equipping the next generation of finance creators with the skills, tools, and expertise to craft compelling, trustworthy content. The event witnessed a strong turnout, with nearly 150 students and creators in attendance.

The Fin Scene: Redefining Financial Storytelling

The success of The Fin Scene underscores the growing role of digital education in democratizing financial awareness. Through a blend of expert-led discussions, hands-on workshops, and exclusive industry insights, the event provided participants with an unparalleled opportunity to master the art and science of finance storytelling.

Key Takeaways from The Fin Scene:

*        Expert-Led Conversations – Renowned finance creators, including [Names], shared strategies on building credibility, engaging audiences, and establishing a powerful digital presence.

*        Hands-On Content Workshops – Attendees gained first-hand experience in content strategy, social media algorithms, and video production techniques to elevate their financial storytelling. developing high-quality, responsible financial content.

The event was graced by famous Finance Creators

* Anmol Sharma – Finance simplified, no jargon! @financebyanmoll

* CA Manav – Breaking down investing for everyone! @learnwithcamanav

* Deepak Bhati – Tax hacks & smart money moves! @cadeepakbhati

* Riya Upreti – Mastering personal business the fun way! @riyaelity

* CA Meenal Goel – Practical money tips that actually work! @ca.meenalgoel

Angel One, through Fin One, remains committed to fostering financial awareness by empowering creators with the knowledge and credibility to inspire a new generation of investors. Aspiring finance creators and students are encouraged to join Fin One to access continued learning opportunities and industry mentorship. With the Bangalore chapter, Fin One looks forward to launching many more event initiatives across various colleges and cities.

BIT Mesra Celebrates Its Platinum Jubilee In The Presence Of Smt. Droupadi Murmu, Hon’ble President of India

BIT Mesra, founded in 1955 by visionary industrialist B.M. Birla, one of India’s premier technology institutions, celebrated its 70th anniversary on 15th February 2025 at the Ranchi campus.

The chief guest at the event was Smt. Droupadi Murmu, Hon’ble President of India joined by the Hon’ble Governor of Jharkhand Shri Santosh Kumar Gangwar, Hon’able Minister of Jharkhand Shri Sudivya Kumar and Chairman of the CK Birla Group, CK Birla, and Vice Chancellor Indranil Manna on the dais.

Speaking on the occasion, Hon’ble President of India, Smt. Droupadi Murmu, said “The Platinum Jubilee is an apt occasion to celebrate and honour BIT Mesra’s contribution to education, research and innovation in engineering, technology, and allied fields. BIT Mesra has been ahead of the curve by introducing a B-Tech course in AI and ML in 2023.  I am also happy to see our daughters raising the bar of excellence in science, technology, engineering, and mathematics. The enthusiasm and commitment of the youth will be the key ingredient in the making of a ‘Viksit Bharat’.”

Guest of honour and Governor of Jharkhand, Santosh Kumar Gangwar, said “The establishment of BIT Mesra was a commendable initiative by its visionary founder, Shri B. M. Birla, who truly understood the importance of engineering and technological advancements for the development of this nation. Since then, BIT has come a long way and has trained a large number of students who have brought glory to the institute and the country through their skills, both nationally and internationally.”

Shri Sudivya Kumar, Minister of Jharkhand, said “BIT Mesra has remained one the most sought-after institute, and the credit for this goes to its management, faculty, alumni, and most importantly the students who are receiving their education here.”

Reflecting on BIT’s institute’s enduring impact, CK Birla, Chairman of the CK Birla Group, mentioned, “Today, we have over 20 disciplines, with more than 10,000 students and 600+ faculty members, and we take immense pride in the 50,000-strong alumni network worldwide. Through systematic efforts in nurturing talent and creating opportunities, we have made significant progress in increasing representation of women, to 30% of our student body. BIT Mesra is the third-oldest institute of technology established in the post-independence era and a pioneer in establishing the first-ever Space Engineering and Rocketry Department in 1964. Our continued investments in research and technology reaffirm BIT’s commitment to nation-building.”

Vice Chancellor, Indranil Manna spoke about BIT Mesra being the leading center for technology, research and entrepreneurship.  The highlight of the event was release of a special commemorative silver medal, stamp and envelope by President Murmu and Governor Gangwar, symbolizing the institution’s remarkable contributions to education, innovation and nation-building. The celebrations also included activities such as tree plantation and research exhibition inauguration by The President across the 780-acre campus.

Photo Caption: Honorable guests being presented with silver medals during the prestigious Platinum Jubilee celebration of BIT Mesra.