FSS Enhances Merchant Hub To Boost Business Efficiencies And Performance

FSS (Financial Software and Systems), a globally leading provider of integrated payment products and India’s largest payment processor, announced new enhancements to FSS Merchant Hub to maximize the value of the acquirer ecosystem for merchants through support for new transactional journeys and superior merchant service. 

FSS Merchant Hub is a unique merchant support system designed for today’s omnichannel payments landscape. An integrated platform that consolidates critical business functions -- merchant onboarding, pricing, commissions and fee management, accounting, clearing and settlement across POS, internet, and mobile channels, FSS Merchant streamlines operations and boosts business efficiencies. 

The enhancements introduced by FSS Merchant Hub enable acquirers to:

Maximize transactions flowing on their network via multiple interchange support.

Enhance settlement processes to support new payments flows – contactless (tap and pay) transactions. 

Simplify definition and computing of merchant incentives, improving the overall management of incentive programs. 

Commenting on the enhancements, N. Sathish, Dy CPO, FSS Retail Payments, stated: “An agile operational backbone - adaptable to market and regulatory forces - is vital for ensuring the visible front-end aspects of the acquiring business run smoothly. The current enhancements introduced in FSS Merchant Hub will help acquirers keep pace with evolving transactional needs, boost merchant service levels and propel growth.”

The rapid adoption of new payment methods necessitates that acquirers support multiple interchange schemes. The coverage for additional payment schemes - Diners Club International, China Union Pay, JCB, Amex as well as Bahrain BENEFIT allows acquirers to extend a range of retail payment options that seamlessly integrate with core payment systems for settlement. The complete transaction billing, clearing and settlement is compliant with respective scheme rules and local regulations.  Further merchants have on-demand access to relevant clearing and settlement reports for each scheme.   

The clearing and settlement processes have been enhanced to support contactless transactions for supported card schemes. Tap and Pay transactions typically have a low-ticket size, and merchant fees and service charges are proportional to the typical value of the transaction. Merchant Hub can identify and pass the information on contactless transactions to card schemes for streamlined accounting, settlement, and reporting.  

FSS Merchant supports end-to-end incentives management -- definition, payout computation and clearing. Acquirers can define incentives for cardholders, merchants and merchants acquiring entities – sales managers, agents, regional sales managers – along with multiple variables – merchant type, transaction type, real-time or batch mode, periodicity, transaction currency, per-transaction cost, minimum and maximum incentive amount. 

To reduce the overall cost of ownership, FSS Merchant is now compatible with PostgreSQL. FSS Merchant is deployed at leading Tier One acquiring banks and merchant processors to manage operations globally and currently supports one million merchants. FSS supports in-premise, as well as pay-as-you, grow models bundled with a managed services approach.

About FSS

Financial Software and Systems (FSS) is a leader in payments technology and transaction processing. The company offers an integrated portfolio of software products, hosted payment services and software solutions built over three decades of experience. FSS, end-to-end payments products suite, powers retail delivery channels including ATM, POS, Internet and Mobile as well as critical back-end functions including cards management, reconciliation, settlement, merchant management and device monitoring. Headquartered in Chennai, India, FSS services leading global banks, financial institutions, processors, central regulators and governments across North America, UK/Europe, ME/Africa, and APAC and has 2,500 experts on-board. 

Axis Direct Launches A Revolutionary Mobile Application – ‘Axis Direct RING’ In Indian Market

* Find an investing opportunity every 60 seconds with Axis Direct RING

* Equipped with Screeners- An intelligent tool that scans over 25,000 contracts and 5,000 securities to identify the right investment opportunities

* Live streaming charts- 100+ advanced technical indicators, drawing tools, and customizable templates

* Transact cross-assets - Stocks, futures, options, commodities, IPOs, Mutual Funds and more

* Research ideas from expert analysts

* Personalized dashboards- Quick-to-access dashboards to track Profit & Loss, Orders, Trades, Funds available, all at one go

* Smart global search - Search all investment products using the smart search feature, be it stocks, futures, options, currency, commodities or mutual funds

* Learn on the go - Self-learning modules via free reading content and videos

Axis Direct - the flagship brand of Axis Securities, a fully-owned subsidiary of Axis Bank, announced the launch of a revolutionary mobile app- ‘Axis Direct RING’ to make investment in stock markets simple, fast, and rewarding. Axis Direct RING scans the market meticulously to help investors find investment opportunities every 60 seconds. This next-generation mobile app is engineered to empower investors and traders to make informed decisions. Equipped with the latest technology, Axis Direct RING delivers all the control, pace, and flexibility to trade faster and smarter.

Axis Direct RING is armed with an intelligent tool - Screeners, which scans over 25,000 contracts and 5,000 securities in real time, based on multiple parameters like volume, price action, open interest, technical and fundamental analysis to identify investment opportunities. Through this app, customers now have a single platform to seamlessly access all the market instruments, such as equity, F&O, currency, commodity, and mutual funds, across exchanges. The trading app provides a better user experience in terms of navigation and a lesser number of clicks required to place an order.

Speaking at the launch, B Gopkumar, MD & CEO, Axis Securities said, “As a trusted brokerage house, we aim to empower our customers to make the most of the markets with innovative, technology-driven solutions. The launch of Axis Direct RING is another step in our endeavour to enhance the experience of our customers. This powerful mobile app offers a super-fast trading interface and real-time access to stock prices with instant execution of trades. With its unique features and a simple user interface, we are confident that Axis Direct RING will support our investors and traders to ace the game even in a volatile market environment.”

Axis Direct RING provides a detailed overview of all the major Indian stock markets and exchanges (NSE, BSE, and MCX), and offers a wide range of trading tools, such as screeners, intuitive charts, detailed quotes, price alert notifications, research calls, and updates. The app is designed keeping in mind the investment needs of beginners as well as professional investors. By providing real-time market status, price on the go, and detailed stock analysis, this app ensures that Axis Direct customers never miss a market opportunity.

NoBrokerHOOD Organizes Vaccination Camps For Society Residents In Fight Against Covid-19

* Organizes vaccination camps in societies across Bangalore, Mumbai, Pune, Chennai, Hyderabad, and Delhi-NCR

With over 3.5 lakh new cases being recorded daily from across the country, the citizens are battling with the second wave of the Covid-19. Reinforcing its commitment to the community, NoBrokerHOOD – the visitor, society, and payments management app by NoBroker.com – has announced that it will be organizing vaccination drives across societies in Bangalore, Mumbai, Pune, Hyderabad, Chennai, and Delhi-NCR. Vaccination at doorstep started with two societies in Bangalore on April 24, 2021 and will continue through the coming months.

Social responsibility is a deeply ingrained principle that guides NoBrokerHOOD’s mission of elevating the residential experience of its users and those around them. The app has added a bundle of security features over the last 8 months to help residents mitigate the risk of infection through contactless entries, contactless payments, contactless chats and forums and a lot more. As a result the app experienced a massive growth over the last year. Accordingly, its latest initiative aims to ramp up the scale of vaccinations being administered against COVID-19 amidst a time of reduced movement. 

The vaccines will be administered by the Indian Council of Medical Research (ICMR) approved labs with trained medical professionals at the helm while observing high standards of safety and covid protocol at no extra cost. It intends to help society residents get a quick and convenient access to vaccination without visiting  hospitals as a lot of people have been hesitant to go to hospitals considering them to be a hub of infection.

Commenting on this, Akhil Gupta, cofounder and Chief Technology Officer of NoBroker.com said, “NoBrokerHOOD was developed with the idea of elevating the lifestyle of society residents, through a cross between world-class technology, customer-centric thought and service enablement. In the wake of a pandemic, to cater to society residents’ emerging needs, this vaccination drive also aims to make it safe and convenient for society residents to get the vaccination without stepping out and at the same time reduce the burden on medical staff that is already overburdened with the pandemic. The surge in the app’s adoption during the viral outbreak last year gives us a path to use technology for a greater purpose in the 'new normal.”

Since the novel coronavirus outbreak, NoBrokerHOOD has made it safer for residents in housing societies to function as a part of the community through its society management application. When the first lockdowns were implemented, the app launched a grocery store overnight to help people procure daily essentials. The society management app also offers a Touchless Entry feature that uses facial recognition technology to enable secure and risk-free movement of staff and residents in and out of the building. Other features include an Aarogya Setu-integrated health tracker, which gives micro-level information on visitors coming into a society from containment zones.

A year into the pandemic and the fear surrounding COVID-19 has still not subsided and with the new wave has actually increased it. Previously, NobrokerHOOD rolled out a campaign to do Covid testing for societies integrated with the society management platform. With the availability of a door-to-door vaccine program, there is hope that more people will be administered the vaccine in a shorter period of time, helping ease out the helplessness being experienced in the healthcare sector.

About NoBrokerHOOD

NoBroker launched NoBrokerHood, a smart visitor and residential community management system that makes life more convenient and secure for residents of housing societies and townships. NoBrokerHood acquired Society Connect in February 2020 to integrate the financial module with its services on one single platform and make society living easy and hassle-free.

NoBroker.com is tech-based brokerage-free real estate platform that makes real estate transactions seamless and efficient. It is removing information asymmetry in the real estate sector in India with the use of cutting-edge technology and innovation. It participates in the entire user journey starting from the house search to packers & movers, home loans, home painting and cleaning services, legal services, etc. With more than 1.25 crore registered users across Bangalore, Mumbai, Pune, Chennai, Hyderabad and Delhi-NCR, it is the world’s largest P2P real estate platform. Founded by Akhil Gupta from IIT- Bombay, Amit Kumar Agarwal from IIT- Kanpur and IIM- Ahmedabad and Saurabh Garg from IIT - Bombay and IIM – Ahmedabad, NoBroker.com is steadily working towards streamlining India’s largely unorganized real estate industry. The platform has raised a total funding on $151 million from marquee investors such as General Atlantic, Tiger Global, Elevation Capital, Beenext and KTB Ventures.

Government To Launch Grand Challenge For PropTech Startups Says DCM Ashwath Narayan

Curtains fell on One World, One Realty, the virtual Global PropTech Summit aimed at defining a sustainability road map for the real estate and construction industry, presented by Brigade Reap and HDFC Capital with eminent speakers deliberating on PropTech for Urbanization. Setting the context to the theme for the day, M R Jaishankar, CMD, Brigade Enterprises said, “Technology has brought in a lot of near real time intelligence and transparency into almost every aspect of our business. For example, almost 95% of our workforce at Brigade are on site and all progress was mapped from people physically transferring information from the project site to the Head Office. Today, using the AI technology of a Brigade REAP mentee, our Project Heads are able to get these reports in real time. This has enabled 25% time saving in quality audits and rework if necessary. Drones and video analytics tools are being used to map progress in real time. We are looking at engaging companies that are using drones and video analytics tools to map progress in real time. We also work with data analytics companies that help us use trends and predictive mapping to validate our decisions.”

In his keynote address, Dr. C N Ashwath Narayan, Deputy Chief Minister, Government of Karnataka said, “The Government of Karnataka understands the importance of encouraging startups and innovative technologies in solving urban challenges. We are soon launching a grand challenge in partnership with urban development department and transport department where startups can access funding of up to one crore rupees to solve urban challenges. Challenges will include issues such as property tax collection improvement, underground utility detection and digital enforcement portal for the transport department. I encourage you to be on the lookout for this challenge and participate in it. Our Government has always adopted a consultative and the stakeholder driven approach toward developing any sector. The Urban Development department has already launched a pilot for Karnataka urban observatory on the lines of global best practices and India urban observatory. The observatory will provide a data repository for all the innovators and startups in other domain to use government data sets and design solutions. Next step will be to institutionalize this effort and design pilot solutions in partnership with private sector, academia and startups. I urge everyone to join hands and collaborate to create a more resolute India for tomorrow. We can leverage technology in urban planning and city development and also develop a vibrant property tech ecosystem in Karnataka. I encourage all stakeholders to make Karnataka the Proptech Capital of Asia.

“I strongly believe that every Real estate & Construction company across the world has no choice but to re-engineer itself and adopt technology at a far more rapid pace. In India our industry invests the least amount in Technology. Labour productivity in the real estate sector is extremely low and I believe that with reskilling our workforce using ‘reskilling platforms’ and using a large degree of  automation, we can get as efficient, if not better than the automotive industry where I see many similarities.  If we all put our minds together and we work as One, I can confidently say that we can mitigate the challenges to both the environment as also help enhance efficiency of our Industry” Jaishankar added.

The fireside chats and panel discussions that were held over the two days of One World One Realty were of the voice that PropTech is likely to witness a tremendous boost in the near future with growing use of technologies such as big data, AI, virtual reality etc. As discussed in one of the panels, Climate Bonds is looking at mobilizing 100 trillion bond market for climate change solutions and organisations like UPL and Capital land have taken advantage of their focus on sustainability and reducing energy consumption which helped them raise hundreds of millions of dollars. Real estate developers can now avail similar loans. Proptech start-ups that showcased technologies how proptech is disrupting processes in real estate and construction included Breeze (Germany), Metrikus (UK), Snaptrude (India), SmartvizX (India) and Massive Mobility (India).

Parle Products Partners With IBM Transformative Hybrid Cloud And AI Capabilities To Drive Growth

Parle will leverage IBM's transformative hybrid cloud and artificial intelligence (AI) capabilities, along with its leading security and industry expertise with the tech major's business consulting and technology services, the two companies said in a joint statement.

FMCG major Parle Products and IBM on Thursday announced a partnership under which the IT major will provide technological support to the biscuit maker to bring its products to the market quickly and effectively.

Parle will leverage IBM's transformative hybrid cloud and artificial intelligence (AI) capabilities, along with its leading security and industry expertise with the tech major's business consulting and technology services, the two companies said in a joint statement.

This will help Parle get its products, such as Parle-G, the world's top-selling biscuit by volume -- to market at the right time and in the right place, it added.

Commenting on the partnership, Parle Products Executive Director Ajay Chauhan said, "as the largest biscuit brand provider in India, our priority is meeting the growing demands of Indian consumers. By working with IBM to accelerate our journey to the cloud and strengthen our security posture, we will work to uncover new ways to reduce time-to-market and streamline operations – a significant milestone for us."

Under the partnership, Parle Products will migrate its mission-critical SAP workloads, ERP, supply chain, and analytics applications to IBM Cloud, while IBM will also help design a critical KPIs-based performance management framework to measure and monitor the health of Parle's business processes and their outcomes, the statement said.

Moreover, Parle will also be leveraging IBM's deep industry expertise with IBM Global Business Services (GBS) and Global Technology Services (GTS) to host its workloads on IBM Cloud, among other services, it added.

Parle said by embracing a hybrid cloud-based approach, it expects to innovate more quickly – finding new ways to get its products into the homes of consumers, even as the coronavirus pandemic creates challenges in the supply chain and mandates that some employees work remotely.

Through streamlining operations and achieving greater scalability to meet changing demands, Parle expects to witness business growth in India and beyond, it added.

IBM India Managing Director Sandip Patel said IBM's collaboration with Parle has brought in decades of industry and technology expertise to help realise their vision of ensuring the right products are made available in the market at the right time.

"By leveraging the technologies like hybrid cloud and AI, underpinned by security, Parle will be well equipped to meet growing consumer demands, while security is at the forefront of their digital innovations," he added.

ASUS India Launches ExpertBook B9 - Next-Generation Brilliance

KEY POINTS

* World’s lightest 14” business laptop1 updated to remain the industry leader, with 11th Gen Intel® Core™ Processor and Intel® Iris® Xe graphics

* World's lightest 14" business laptop: Weighs as little as 1005g2 and benefits from rugged construction that meets US military standards

* ExpertBook_B9450_KV-photo_1A_Star-Black_03Next-level performance: Intel® Evo™ verified with up to 11th Gen Intel® Core™ i7 processor with Iris® Xe graphics, superfast Wi-Fi 6, and Thunderbolt 4.

* Made for Enterprise Business: Memory up to 16GB LPDDR4X / Up to Dual 2TB PCIe 3.0 x4 M.2 SSD & supports Raid 0 and Raid 1, and onboard Ethernet

* NanoEdge Display – 14” IPS Full-HD Panel with slim bezels in a 13.3 inch class laptop body, with Anti-glare for comfortable long hours in productivity

* Perfect for Video Conferencing: Harman Kardon certified speakers - Two-way AI noise-canceling technology - Quad 360-degree far-field mics - HD camera with Privacy shutter

* Ergonomic Productivity: ErgoLift Hinge, NumberPad 2.0 and Spill-resistant backlit keyboard, 180-degree hinge

* Business-grade Security: Trusted Platform Module, Fingerprint Sensor, Windows Hello Face Recognition (IR camera), Proximity Sensor, Kensington Lock Slot

* Clear, fast and green: AdaptiveLock for rapid login and an accessory box that doubles as a stand

* Ideal partner: Highly portable, powerful, and tough, ExpertBook B9 is the ideal partner for the corporate world with 20.7 hours’ battery life which supports fast charging with 65W USB-C Charging

ASUS, a Taiwan-head-quartered, multinational computer hardware as well as consumer electronics and the fastest-growing consumer laptop brand in India, today announced the launch of ExpertBook B9, the next generation of the 2020 Red Dot Design Award-winning mobile PC powerhouse.

ExpertBook B9 (B9400CEA) is the world’s lightest 14-inch business laptop, empowering business professionals to thrive in the modern world with leading-edge technology and features. Verified as an Intel® Evo™  platform laptop, ExpertBook B9 delivers premium performance and responsiveness, efficient battery usage and stunning visuals. With the rise of remote work, modern business professionals have increasing telecommuting needs.

Speaking about the new ExpertBook B9, Leon Yu, Regional Director, System Business Group, ASUS India & South Asia said, “Our vision is to innovate and build solutions that are aesthetically well crafted, by understanding what our users think, feel, and do. The ExpertBook B9 is engineered to improve your on-the-go work efficiency, provide extraordinary performance along with extraordinary battery life, ensure comprehensive connectivity and security thus setting a new benchmark in business laptops. Powered by an 11th Gen Intel® Core™ processor, the ExpertBook B9400 is the master of lightness and power, making it an ideal partner for Business Leaders who value both performance and persistence in the corporate world. 

Commenting on the launch of the ExpertBook B9, Roshni Das, Marketing Director, Intel India said, “Intel® Evo™ verified notebooks including the ASUS ExpertBook B9 are co-engineered and designed to deliver exceptional laptop experiences from anywhere. Powered by the 11th Gen Intel® Core™processor with Intel® Iris® Xe graphics, they deliver the remarkable responsiveness and long battery life that business users need to stay productive wherever they are.”

The latest ExpertBook B9 models inherit all the strong features of the previous generation, engineered with the latest cutting-edge up to 11th Gen Intel® Core™ processors with Intel® Iris® Xe integrated graphics for serious performance and visual excellence, RAID 0 and RAID 1 technology support, Thunderbolt™ 4 for flexible connections at warp speed, AdaptiveLock proximity sensor for ultrafast logins and security, and AI noise-cancelation technology for undisturbed video calls – perfect for the increasingly remote working patterns imposed by the current pandemic environment.

Despite these vast improvements in performance and functionality, ExpertBook B9 is still one of the world’s lightest 14” business laptop1 – weighing a mere 1005 grams and that’s including the massive 4-cell 66Whr battery. It also offers close to a full day battery life, it’s good for days of real-world use between recharges.

Committed to creating a sustainable future, ASUS has also strived to make ExpertBook B9 an environmentally conscious choice. It is both Energy Star® 7.1-certified and rated by EPEAT™ Gold, offering an assurance of energy efficiency that reduces operating costs over the long term. Even the packaging is environmentally sound, with the accessory box able to transform into a laptop stand for instant elevation with an ecological nod.

ExpertBook_B9400_Reuse accessory box

Ultimate portability

ExpertBook B9 is incredibly thin and light, and encased in a magnesium-lithium-alloy chassis, yet still has room for a battery that lasts for days of real-world use. The 1005 g ExpertBook B9 packs a 66 Wh battery that stores enough juice for close to a full day – all in a 14.9-mm-thin profile.

Fast-charging support thanks to the 65W USB-C charging brings the battery up to 60% of maximum capacity in just 49 minutes, so there is no need to worry about downtime on the road.

Brilliance in performance

ExpertBook B9’s appeal doesn’t end with svelte dimensions and all-day battery life, though. Being superfast, secure, full of storage and connections to handle all the business situation professionals will encounter is what ExpertBook B9 pursues relentlessly – with the latest model packing the some seriously powerful specifications.

These are led by new and high-performance 11th Gen up to Intel® Core™ i7 processor with Intel® Iris® Xe graphics which delivers discrete-level graphics performance for next-gen media experiences and 16 GB LDDR4x 4266 MHz memory. There’s also superfast Intel® Wi-Fi 6 and huge storage in the form of up to dual 2 TB SSDs with support for RAID 0 and RAID 1 technology for improved data reliability or faster operation.

Despite its thin profile, ExpertBook B9 is loaded with I/O ports. These include cutting-edge Thunderbolt™ 4, the next generation of the universal cable connectivity solution that offers support for the next-level USB4 interface, 40 Gbps data transfer speeds, dual 4K display output and fast charging. It also offers standard USB Type-A and HDMI outputs, plus a wired network connectivity with a unique MAC address for easy device management.

US military-grade durability

ExpertBook B9 is remarkably durable, too. To be strong enough for every journey, it meets the next-level and industry-leading MIL-STD 810H US military standard test, which is more rigorous and demanding than ever before. It is also subject to drop tests, shock tests, vibration tests, extremes of high and temperatures, and days subjected to humidity levels of 95%.

Our engineers took things even further to prove that ExpertBook B9 is built tough. Connectors are inserted and removed from the ports 5,000 times, up to 30 kg of force is placed on the reinforced lid, keys are struck 10-million times, and the lid is opened and closed up to 50,000 times. We also intentionally spill various liquids on the keyboard. After all that, we’re confident that ExpertBook B9 is able to withstand the rigors of the daily grind.

A mobile workhorse with smart features

Despite it’s the ultrathin bezels of its 14-inch NanoEdge display, ExpertBook B9 includes both a webcam for video calls, plus an infrared camera and smart proximity sensor for fast biometric face login. The moment the user sits in front of ExpertBook B9, ASUS AdaptiveLock technology detects their presence and the infrared camera to recognize their face before logging them in automatically — so it’s possible to get to work without lifting a finger. Then, when the user steps away, ExpertBook B9 automatically locks itself, protecting both the laptop and the personal data it contains.

With the increase of remote work and video conferences, we also implemented exclusive ASUS AI noise-canceling technology to ensure the best experience. ASUS AI noise-canceling audio employs machine learning in order to isolate unwanted noise from human speech. The ClearVoice Mic feature in the MyASUS app can filter out ambient noise and, in Multi-presenter mode, normalize all individual voices from different positions for optimum group conference-call quality. The ClearVoice Speaker feature filters out all ambient noise apart from human speech — making it easy to hear what everyone else is saying.

ExpertBook B9 also features up to four 360° far-field microphone and Harman Kardon-certified speakers to ensure clear sound. It also includes a virtual assistant with Amazon Alexa integration, plus a built-in light bar that illuminates during interaction.

Of course, ExpertBook B9 features the exclusive ASUS NumberPad 2.0, the renowned LED-illuminated numeric keypad that is perfect for crunching numbers. Tap the NumberPad icon on the top right of the touchpad to turn it on, and tap the icon on the left to toggle between two brightness settings. Clever software provides control over the cursor, even when NumberPad 2.0 is activated.

Rock-solid security

Security is a paramount key concern in the modern world, so ExpertBook B9 is equipped with many measures to ensure that both the hardware and the user’s data are kept safe. An integrated fingerprint sensor makes signing in as simple as one touch, while the aforementioned biometric-login webcam benefits from a physical sliding shield – so it just takes one swipe for the visual reassurance of a covered lens.

ExpertBook B9 also offers an optional Trusted Platform Module (TPM) chip to stores passwords and encryption keys for added security. There are also software-based tools offering numerous and diverse protections, including ASUS Business Manager and the optional ASUS Control Center.

ExpertBook B9 combines beauty, brains and brawn

ExpertBook B9’s thin chassis and light weight would seem to be at odds with its rugged construction and high-performance specifications, but our engineers made sure that performance, durability, and longevity came together in perfect harmony. A combination of cutting-edge technologies enables high efficient video conferencing, seamless login, and snappier responsiveness in a smaller, lighter form factor. Extremely portable, powerful and tough, ExpertBook B9 is the ideal partner in the corporate world.

AVAILABILITY AND PRICING:

ExpertBook B9 will be soon available at ASUS Exclusive Stores, and leading Commercial PC channel partners, starting at  ₹115,489 (exclusive of GST).

1.As of August 1, 2020. Based on internal ASUS market analysis comparing the size of ExpertBook B9 to competitor products from vendors including Acer, HP, Huawei, Lenovo, Microsoft and Samsung. Actual weight may vary by specs.

Atlassian Acquires ThinkTilt, Maker Of ProForma, To Further Augment Jira Drive Transformation

* ProForma and Jira Service Management help enterprises drive transformation

Atlassian Corporation Plc (NASDAQ: TEAM), a leading provider of team collaboration and productivity software and the maker of Jira, Confluence, Bitbucket and Trello products, today announced the acquisition of ThinkTilt, maker of ProForma, a no-code/low-code form builder for Jira. The acquisition builds on investments Atlassian is making to address the service management challenges faced by all companies embracing agile and digital workplace practices.

Used by over 700 companies, ThinkTilt helps IT empower any team in their organization to deliver great service and support to all their other employees quickly. ThinkTilt is already a very successful partner in the Atlassian Marketplace. Atlassian will continue to augment its advanced forms and checklist capabilities and integrate ProForma tightly with Jira Service Management.

With its no-code/low-code editor, ProForma supports 24 languages and 300-plus pre-built form templates that encapsulate customer best practices. The launch is focused on bringing developers and IT together by helping other business teams develop services, deliver value fast and cope with the reality of remote and hybrid work.

Edwin Wong, Head of product, IT, Atlassian said, “By integrating ProForma with Jira Service Management, teams will be able to deliver exceptional service experiences even faster. Dynamic, cascading forms only surface the relevant fields to their employees and customers. Advanced form validation capabilities allows IT to quickly collect and validate all the information they need about a request before it gets automatically fast-tracked to the right teams for resolution.”

The ThinkTilt acquisition builds on Atlassian’s investment in IT Service Management (ITSM) and Enterprise Service Management (ESM) and plays a key role in furthering Atlassian’s mission to unleash the potential of every team.

Previously, the company has made a number of acquisitions in this space, including its purchase of Opsgenie for helping ops teams handle incidents faster and more efficiently and purchase of Halp that turns team messaging apps into an internal help desk and ticketing solution among for employees. Additional investments include an embedded knowledge base in Jira Service Management, powered by Confluence, more portal customization options, and the ability to democratize service management by delegating administration permissions - all designed to help IT power service management across an enterprise and enable every team to operate at high velocity. 

About Atlassian 

Atlassian unleashes the potential of every team. Our team collaboration and productivity software help teams organize, discuss, and complete shared work. Teams at more than 194,000 customers, across large and small organizations - including Bank of America, Redfin, NASA, Verizon, and Dropbox - use Atlassian’s project tracking, content creation and sharing, and service management products to work better together and deliver quality results on time. Learn more about our products, including Jira Software, Confluence, Jira Service Management, Trello, Bitbucket, and Jira Align at https://atlassian.com/.