Monday, June 22, 2020

Demystifying Ransomware - The Cyber Pandemic Spreads Wings


By Sharda Tickoo, Director – Technical, Trend Micro India

With an evolving digital landscape and the rapid proliferation of sophisticated cyberattacks, security can no longer be relegated as an afterthought by organizations. The world continues to witness numerous cyberattacks – from Wannacry to the latest Maze attack, with each attack being more unique and complex than the preceding one, and making businesses succumb to huge losses. What’s common between these attacks, you may ask – they are all ‘ransomware'. This ‘cyber pandemic’, as we would like to call it due to its inherent nature of spreading far and wide, has spread its wings across countries leading to concerns around security of data. Its enormity can be gauged from the fact that almost 62% of organizations globally have experienced a ransomware attack in the past one year, as reported by an industry survey by CyberEdge. And, which will likely continue to do so in the foreseeable future, with newer and stealthier attacks underway.

A case in point is the recent Maze ransomware, which created headlines the world over. What’s unique about this ransomware is that it not only encrypts the data but steals it, and with the threat actors threatening to publish the data, which makes it exponentially more devastating. On why organizations should look at ransomware as the proverbial ‘elephant in the room’ and not just shelve the topic aside, let’s delve a bit in into demystifying few of the aspects, which include - ransomware transmission; whether it’s ever a good idea to pay up a ransom, and if ‘prevention’ might be the best ‘vaccine’ in dealing with it.

Infectious modes of transmission

How lethal is ransomware, and why do many of the cyber experts still consider it to be the numero-uno cyber threat even today? All the findings and the industry data validate this fact, with one such finding by Cybersecurity Ventures, a global cybersecurity research firm predicting that – ‘globally, businesses in 2021 will fall victim to a ransomware attack every 11 seconds, down from every 14 seconds in 2019.’ Its proliferation has further been accentuated because of the COVID-19 outbreak, as more and more employees continue to work remotely, and there is less protection due to remote access. It is likely that the users are more susceptible to falling prey to COVID-19 themed malicious emails.

What’s the modus operandi of a ransomware attack and its transmission? Phishing emails are the most common way through which ransomware penetrate an organization – as attachments masquerading as a file which victims tend to trust. However, there are several other vectors through which ransomware can also permeate, which includes endpoints, cloud workloads, networks, web gateways, files, mobile phones and even instances seen across Linux servers.

Typically, ransomware encrypts data using different file formats or extensions with different Advanced Encryption Standard (AES) keys, and hence decryption becomes almost impossible.

‘Ransom’ in ransomware - not a good thing

This is a perennial question, whether to comply to the demands of the ransomware actor or not. It’s important for an organization which has been breached to understand the attackers’ unseen motive, which in many cases is to get a quick return on investment. According to a joint study by PwC India and Data Security Council of India (DSCI), the data breach cost in India has gone up by 8% in 2 years, which is alarming. We notice that many-a-times organizations are ready to pay a ransom to speed up the recovery of their data and systems. However, it’s important to note that paying it does not guarantee that the users will get the decryption key or unlock tool required to regain access to the infected system or hostage files and may only further encourage threat actors to attack organizations. As long as the ransom scheme, or the ‘cyber heist' as we like to call it, continues to be profitable, cybercriminals will continue to leverage it on vulnerable targets.

Prevention and Remediation – Keys to defend

In the current parlance, to deal with ransomware an occasional intake of medicine won’t suffice, and a ‘vaccine’ is the order of the day. This is where ‘prevention’ could be the panacea or much needed vaccine that organizations should prescribe to rather than looking at knee-jerk reactive approach to ransomware attacks, which is the current practice.

Despite the prevalent ideals of digital transformation, lack of basic security hygiene, legacy systems with outdated operating systems and unpatched vulnerabilities are still a reality. As per Gartner’s analysis of clients’ ransomware preparedness, globally over 90% of ransomware attacks are preventable. There is no silver bullet when it comes to stopping ransomware. As part of a layered defense strategy against ransomware, organizations should have multiple security controls in place across email, endpoints, networks, and servers. Since these are correlated, a centralized security visibility across all these layers from a single console helps to reduce IT complexity and to stay on top of the ransomware threat.

Let’s observe some of the best practices that organizations and users can adopt to strengthen their defenses against ransomware and mitigate risks:

Back up important files using the 3-2-1 rule—create 3 backup copies on 2 different media with 1 backup in a separate location.
Enable virtual patching, especially for operating systems that are no longer supported by the vendor.
Ensure emails are safeguarded with sandboxing technology and anti-spam solution, and there is an advance scanning & detection technology in place for mail endpoint & network traffic.
Implement multi-factor authentication and least privilege access policies to prevent abuse of tools that can be accessed via admin credentials, like RDP, PowerShell and developer tools.
Regularly update software, programs, and applications to protect against the latest vulnerabilities.
Increase awareness of how ransomware spreads, i.e., through spammed emails and attachments.
Avoid opening unverified emails or clicking links embedded in them.

The hard question that CISOs, CTOs, CIOs and all the security and IT managers should ask themselves is that, in the eventuality of a newer ransomware threat, are they really prepared well enough to deal with it. 

Hyundai Signs MoU with ICICI Bank to Offer Online Car Finance to Customers Through ‘Click to Buy’

Online Sales

* First OEM to provide tailor-made online car financing options in a single platform
* Customers can avail a composite online finance for car buying on ‘Click to Buy’
* Instant loan sanction without visiting any ICICI Bank branch
* Up to 100% on-road funding

Hyundai Motor India Limited (HMIL), country’s first smart mobility solutions provider and largest exporter since inception, today signed an MoU with ICICI Bank to offer customised online auto retail financing solutions to customers across India. The partnership has strengthened ‘Click to Buy’- HMIL’s online car buying platform as India’s First Online Automotive Retail channel that offers a complete end-to-end car buying experience. 

Under the said partnership, ICICI Bank has integrated its finance solutions online with HMIL’s ‘Click to Buy’. Through the partnership, Hyundai will enable customers to avail an end-to-end composite online solution for car buying along with the required funding to purchase their favourite Hyundai car.  With this, millions of pre-approved customers of ICICI Bank, can directly apply for a car loan through ‘Click to Buy’ website itself and procure an instant loan sanction without having to physically visit the branch. In addition to these services, ICICI Bank also offers up to 100% on-road funding

Commenting on the partnership, Mr. W S Oh, Executive Director - Corporate Planning, Hyundai Motor India Ltd., said, “Hyundai has been bringing customer delight through its products and solutions. With Click to Buy, Hyundai has offered customers the first ever end-to-end online car buying portal that is a one stop solution to customer needs. Through our partnership with ICICI Bank, we will fortify customer purchase journey from any remote location and enable real-time transaction with the most productive finance deals.”

Speaking on the partnership, Mr. Ravi Narayanan, Head - Secured Assets, ICICI Bank said, “We are delighted to join hands with Hyundai Motor India Ltd. to offer an array of online finance solutions for customers looking to buy new Hyundai cars. The online integration with HMIL enables pre-approved customers of ICICI Bank to apply for a car loan and procure an instant sanction of the loan through the ‘Click to Buy’ website. With this partnership, we believe that the customers will have a convenient and hassle-free experience of buying Hyundai cars with finance from us.”

‘Click to Buy’ is designed to facilitate end-to-end retail of Hyundai cars online, making owning a new car – contactless, safe, convenient and hassle free. With ‘Click to Buy’ Hyundai is offering access to its complete range of car models and is the only platform that covers all stages of customer purchase journey in an even more seamless and convenient manner. The one-stop solution for customers’ car ownership requirement now facilitates user experience enhancement and additional customer delight features such as Full-spectrum car buying journey, Transparency with On-Road Prices, Dedicated Sales Consultants, Online Finance Options from Leading Banks, Fastest Loan Approval for Pre-Approved customers, Unique deal codes for customers with additional benefits, Special online promotions, Estimated time of delivery for car purchase, Online test drive booking of sanitised cars, Home Delivery of fully sanitized cars.

Abbott to Supply More Than a Million Tests of IgG Lab-Based Antibody Tests to India

Medical Milestone

* Abbott's SARS-CoV-2 IgG test can be used for highly-reliable, large-scale antibody testing, in line with the ICMR recommendation for the use of IgG CLIA (Chemiluminescence immunoassay) tests
* Abbott's antibody test is being deployed by many hospitals and labs across the country to understand the extent of infection in population exposed, as well as for surveying high risk or vulnerable populations *
* Test demonstrated reliable results with 99.6% specificity and 100% sensitivity for patients tested 14 days or more after symptoms started 

Abbott announced has that it has begun supply of its laboratory-based serology blood test for the detection of the antibody, IgG (Immunoglobulin G), that identifies if a person has had the novel coronavirus (COVID-19). Abbott has the capacity to provide millions of tests to India and is already in the process of delivering antibody tests to leading government and private hospitals and labs in Maharashtra, Delhi, West Bengal, Uttar Pradesh, Jammu & Kashmir and Gujarat.

"Abbott is pleased to contribute to ICMR’s COVID-19 antibody testing strategy to use IgG CLIA antibody tests. Abbott’s recently launched SARS-CoV-2 IgG test can be used to understand the spread of transmission in high risk populations such as healthcare workers, immune-compromised individuals, frontline workers, or those in containment zones. These tests also provide valuable information to the public health officials about the spread in asymptomatic cases, helping us assess the impact of our public health efforts now and guide our COVID-19 response moving forward,” said Narendra Varde, General Manager and Country Head at Abbott’s diagnostics business in India.

Mumbai’s Hinduja hospital was one of the first hospitals to evaluate the test in India. Dr. Tester F. Asha Vaid, Chief of Labs (Admn), Director Lab Research at Hinduja Hospital and Medical Research Centre, Mumbai, said, “This test is useful to clinicians and the community – our initial testing has yielded specific results for patients who were RT-PCR positive for COVID-19.”

Dr. Jayanthi Shastri, Professor & Head Microbiology, Kasturba Gandhi Hospital for Infectious Diseases in Mumbai said, “For a city like Mumbai, it’s critical to assess the level of exposure of population in the community, which can be done ward-wise, guiding authorities on re-assessing containment strategies. The test gains significant relevance in high-risk populations such as front line and healthcare workers, where outcomes will enable us in understanding contagiousness of COVID-19.”

Dr. Ujjwayini Ray MD (AIIMS), Consultant Microbiologist, Apollo Gleneagles Hospitals, Kolkata said, “We have found that patients who have clinically recovered or are on path of recovery have developed significant levels of IgG antibody against COVID-19. The IgG assay could be included in the discharge policy of hospitalised COVID-19 patients.”

Abbott's SARS-CoV-2 IgG test specifically identifies the IgG antibody, which is a protein that the body produces in the late stages of infection and may remain for up to months and possibly years after a person has recovered. The test is used on the ARCHITECT i1000SR and i2000SR laboratory instruments**, which are installed in hospitals or laboratories throughout India and can run up to 100-200 tests per hour to help with reliable antibody testing during the pandemic.  Independent researchers** found the test to have 99.9% specificity and 100% sensitivity for patients tested 17 days or more after symptoms began.***

Abbott designed its test to detect the IgG antibody specifically as it can better help physicians determine recovery from infection, versus looking at a combination of antibodies. Abbott is also developing an IgM antibody test.

About Abbott's Diagnostics Leadership

Abbott has long been a global leader in infectious disease testing, including the development of the first HIV test. The company created a Global Surveillance Program 25 years ago to monitor HIV and hepatitis viruses and identify mutations to ensure the company's tests remain up to date. Abbott also has a long-standing discovery program that identifies new or unknown pathogens and develops tests to address these new threats.

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries. In India, Abbott was established in 1910, and is one of the country's oldest and most admired healthcare companies. With over 12,000 employees in the country, Abbott in India is helping to meet the healthcare needs of consumers, patients and doctors throughout urban and rural India.

Brigade Group Announces Q4 FY20 and FY20 Financial Results

Key Points 

* Highest ever pre-sales of 4.3 mn sft  in FY20 and Collections of Rs. 2,539 Crores
* Brigade Enterprises Limited’s Consolidated Revenues for the year ended 31st March 2020 was Rs. 2,682 crores as compared to Rs. 3,027 crores for FY19. PAT after Minority Interest was at 131 crores as compared to Rs.240 Crores for FY19.

Operational Highlights:

* Achieved 3 Mn sq ft. of sales in FY20 compared to 3 Mn sq ft. in FY19 (44 % increase)
* Sale value of Rs. 2,377 Crores in FY20 vs Rs. 1,644 Crores in FY19. (45 % increase)
* Achieved 1 mn sq ft. of new sales in Q4 FY20 vs 0.9 mn sq ft. in Q4 FY19 (10 % increase)
* Sale value of Rs.651 Crores in Q4 FY20 vs Rs.520 Crores in Q4F Y19 (25 % increase)
* Leased 5 Mn sq ft. of new office area in FY20 which is estimated to yield rental of Rs.237 Crores.
* Collections are at 2,539 Crores in FY20 compared to 2,242 Crores in FY19 (13% increase)
* Commenting on Company’s performance, Mr. M.R. Jaishankar, Chairman and Managing Director, Brigade Enterprises Limited:

“FY20 has been Brigade’s best operational performance where we have sold an area of 4.3 million sft. All our business segments- Residential, Lease Rental and Hospitality, have performed strongly in FY20   and the same is reflected in the numbers. The unprecedented crisis due to Covid-19 pandemic resulting in the nationwide lockdown has had a negative impact on all sectors. However, we expect business to gradually pick up from the 3rd quarter of this financial year ”

Financial Highlights

Standalone Performance FY20 vs FY19:

Total Revenues at Rs.1994 Crores vis-à-vis Rs. 1929 Crores
EBDITA at Rs.635 Crores vis-à-vis Rs. 605 Crores
EBDITA Margin at 32% vis-à-vis 31%
PAT at Rs. 261 Crores vis-à-vis Rs. 234 Crores
Consolidated Performance FY20 vs FY19:

Total Revenues at Rs. 2,682 Crores vis-à-vis Rs. 3,027 Crores
EBDITA at Rs.713 Crores vis-à-vis Rs. 844 Crores
EBDITA Margin at 27% vis-à-vis 28%
PBT (Before Expectational Items) at Rs.180 Crores vis-à-vis 427 Crores
PAT after Minority Interest at Rs.131 Crores vis-à-vis Rs.240 Crores
Collections increased by Rs.297 Crores in FY20 when compared to FY19.
Consolidated Q4 Performance (Q4FY20 vs Q3FY20) 

Total Revenues at Rs. 644 Crores vis-à-vis Rs. 569 Crores
EBDITA at Rs.144 Crores vis-à-vis Rs. 172 Crores
EBDITA Margin at 22% vis-à-vis 30%
PBT (Before Expectational Items) at Rs.7 Crores vis-à-vis Rs.36 Crores
Net Profit after Minority Interest at Rs. 3 Crores vis-à-vis Rs.49 Crores
New Launches in Q4 FY20 & FY20

Launched 4 real estate projects aggregating to 2.5 Mn. Sft. in Q4 FY20.
Total area of 5.3 Mn. Sq. ft. has been launched in FY 20 across all business segments.
Final Dividend

The Board had  declared  and paid an Interim Dividend of Rs. 1.00 per equity share  in March 2020 (10%). There is no final dividend recommended by the Board. The Interim Dividend  paid in March 2020 will be the final dividend for the financial year 2019-20.

COVID 19 relief efforts and initiatives

Around 9,500-10,000 migrant workers supported with ‘ Dry Ration’ and money was remitted to their Jan Dhan Bank Accounts/given in hand.
Provided 3,65,000 meals during the lockdown period to migrant workers and economically weaker section of the society.
Over 7 truck loads of rice distributed in Chennai.
Dry rations provided to more than 3,500 families in Bangalore and bread loaves of over 11,500 provided in slums.
Outlook

The Group is currently developing about 21.4 million Sq. ft across Residential, Office, Retail and Hotel segments. Further, launches to the extent of about 4.5 million Sq. ft. are planned for the financial year 2020-21.

Amazfit Launches Dual OS Stratos 3 in Indian Market at Rs 13,999

Smart Wearable Tech

* Available on Flipkart and  in.amazfit.com
* Professional Sports Watch powered with a dual chip & dual operating system, 14 days battery life, 4-Satellite / 3-Modes GPS

Huami Corporation, a biometric and activity data-driven company with significant expertise in smart wearable technology and #1 Smartwatch brand in India (as per IDC latest data), has officially launched Amazfit Stratos 3 smartwatch in India. Starting today, June 22 onwards, customers can purchase Amazfit Stratos 3 on in.amazfit.com at INR 13,999/, and the product will be live on Flipkart tonight at 8 pm onwards. Huami has partnered with PR Innovations, a leading technology importer, to market and distribute Amazfit Stratos 3 in India.

The Stratos 3 is a dedicated smartwatch for athletes and sports enthusiasts. A smartwatch packed with different sports modes such as running, swimming, to more professional and endurance sports such as trail running, climbing, hiking or Triathlon. Stratos 3 features 80 sports modes, heart rate monitoring, and FIRST BEAT professional-level sports analysis for skills improvement and injury prevention. It is equipped with a 35-70-hour continuous GPS tracker, transflective MIP display with a 1.34” (320x320 pixels) full-round display, Corning Gorilla Glass 3 protection and anti-fingerprint coating. The device has built-in activity profiles like Ultra-Endurance Mode, VO2Max, Exercise Effect (TE), Exercise Load (TD), and Recovery Time Data. It comes with 14days battery life and 5 ATM water-resistant. 

Commenting on the launch Mark Mao, Vice President of Overseas Business, Huami, said, “It is a privilege for us to announce our most awaited professional sports watch in the Indian wearable market. It’s been an excellent & seamless journey in India, and we are expecting to get the same acceptance for Stratos 3, a smartwatch designed for athletes, sport & fitness enthusiasts. Stratos 3 is a compact watch for athletes and high endurance sports workout; it is a perfect partner for workout sessions. This smartwatch comes with some exciting advanced functionalities making it a must-have for sports enthusiasts at an interesting price bracket. We are looking forward to receiving a positive response from the Indian market.” 

Saturday, June 20, 2020

Airtel Declares War on Service Failure and Targets Resolution of Every Customer Query


Bharti Airtel (“Airtel”), India’s largest integrated telco, is further raising the bar as part of its mission to deliver best-in-class services to customers.

Keeping consumer obsession at the core of its DNA, Airtel today said that it has set itself a target of answering and resolving every single customer query, learn quickly from failures and ensure they don’t get repeated. And the company is taking this message to customers across India through a bold multi-channel marketing campaign [‘watch it here https://youtu.be/Gqe3uJLLV3c].

The current times have put telecom services and reliable connectivity at the core of the daily lives of customers. Be it Work from Home, Virtual Classrooms, Online shopping, or Digital Entertainment, telecom networks have become the backbone for accomplishing most things from within the safety of our homes.

Consumer centricity has always been at the heart of everything that Airtel does, but during these testing times, the brand has realized that a network provider’s responsibility towards its customers has never been greater. Airtel acknowledges that it not only has the responsibility to provide access to high-quality telecom services but also to give answers to all their service related queries by responding and resolving them in a quick and transparent manner.

Says Shashwat Sharma, Chief Marketing Officer, Bharti Airtel, “The relationship between Airtel and its customers has never been more important, and to serve them even better we have decided to take our customer obsession to the next level. We know that "ZERO questions" is an IMPOSSIBLE utopian thought especially for a telecom brand, but that won’t stop us from trying because we know that the closer we get to ZERO, the happier our customers will be. We promise to be humble, learn every time we fail and be relentless in our approach. For us, this is not just a campaign, we are now re-engineering the entire organization towards this goal and are obsessed with building a culture of consumer centricity.”

The company has already taken big strides in this journey and these are some of its key recent initiatives to make sure that customers get the best possible service experience:

Network Technology: In the last three years, Airtel has invested over Rs 70,000 crores in high-speed network rollouts. Airtel has led the introduction of new technologies such as pre-5G Massive MIMO and Carrier Aggregation. The result is Airtel being consistently rated as India’s top mobile network by multiple experts.

More recently, Airtel became the first mobile operator in India to launch Voice over Wi-Fi to solve the indoor coverage issues faced by its customers. Today, millions of happy customers enjoy seamless indoor coverage over Airtel Vo-Wi-Fi.

For its busy postpaid consumers, Airtel’s launched Platinum Network. This gives its premium users priority in both network as well as services across their touch-points, so that network and telecom related issues don’t disrupt their hectic schedules.

Digital Gateways: To help customers recharge during COVID-19 lockdown, Airtel launched ‘Superhero’ - a first of its kind program that allowed Airtel customers to recharge the prepaid accounts of fellow Airtel customers through Airtel Thanks app. For every recharge, the Super-hero makes a 4% retail commission. This helped millions of customers who don’t have access to online recharge options or are not digitally savvy. Over a million Airtel customers are registered as Superheroes.

Culture of Customer Obsession: The Airtel Management Board meets every day in the morning to review customer queries, resolution mechanisms and timelines, and the learnings from customer feedback.           

Airtel’s new campaign will run across TV, Digital and Print to communicate the company’s promise to customers. The campaign has been conceived by Dentsu-Taproot, led by Pallavi Chakravarti and team. To watch the TVC click here https://youtu.be/Gqe3uJLLV3c.

#MyLifeMyYoga: Twitter Celebrates #InternationalYogaDay with emoji

Ahead of International Yoga Day 2020, Twitter has launched a custom emoji to celebrate the much-loved physical, mental and spiritual practice on the service. People can trigger this emoji by using #InternationalYogaDay2020, #InternationalYogaDay, #YogaDay2020, #YogaDay, #MyLifeMyYoga, #योगदिवस, #अंतर्राष्ट्रीययोगदिवस in their Tweets.

The health benefits of yoga have led to its worldwide acceptance and popularity, embellishing Twitter Home timelines with pictures and videos of sun salutations and other popular yoga stretches, poses and asanas. 

Well-known voices from the world of entertainment and sports have been Tweeting to share their yoga sessions, from basic wellness moves to rigorous physical exercises, they have it all covered. Here’s a look at people practising yoga to relax, rejuvenate and find their inner calm:

Embeddable Tweet: https://twitter.com/thesushmitasen/status/1253054471258517504

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