New Power Packed Digital Wallet Solution From Mahindra Comviva

                                                                                                                                     

Mahindra Comviva, the global leader in providing mobility solutions has announced the launch of its mobiquity Wallet, a cutting-edge digital wallet platform. This is amongst the first of its kind fully integrated digital wallet platform that supports NFC, QR codes and Bluetooth Low Energy (BLE). It will offer security, ease of use and rich features to the customers of banks, telecom operators and retailers across the globe. The platform will bring in agility to develop an ecosystem and increase revenues from existing customers and simultaneously boost customer acquisitions.

Mahindra Comviva’s mobiquity Wallet is a secure, easy to use and feature-rich digital wallet solution that works on multiple connected devices. It offers support for personalization, multiple value-added services and payment methods to enrich consumers’ path to purchase. To the wallet provider and their partners, it offers a robust and flexible platform, combining innovations in payments with attention to human factor, behavior-centered experience design and cutting edge digital technology.

Speaking on the occasion, Srinivas Nidugondi, Senior VP & Head of Mobile Financial Solutions, Mahindra Comviva said “Consumer needs are constantly evolving and we are proud to launch a digital wallet solution that focuses on consumer experience and purchase journey for payments. mobiquity Wallet aims to deliver a connected experience to the consumers and is designed to support a large and complex ecosystem.”

mobiquity Wallet leverages enabling technologies such as NFC, QR code and BLE for enhancing user experience by offering context aware payments. It bundles location based promotions, automated coupon redemption and loyalty card selection during checkout enabling single click payments. It can support integration into a merchant’s existing mobile application or web portal through checkout or allow in-app shopping by simply integrating into the merchant’s ERP.

“Our mobiquity Wallet will allow businesses to re-engage and connect directly with their consumers, drive growth, and deepen their brand image by staying relevant to the change in markets and behaviours’,” added Srinivas.

The solution will enable businesses and their partners to fully leverage the potential of social media and data analytics for word of mouth advertising and one-on-one marketing. It will also help realize the full potential in a customer’s path to purchase, from discovery & payments to inducements & loyalty.

Mahindra Comviva’s award-winning mobiquity platform is a widely deployed solution that is scalable, flexible and feature-rich. Its ability to seamlessly integrate with third party systems fosters an open eco-system. With over 120 deployments, Mahindra Comviva has garnered extensive experience of deploying large scale mobile payment projects with numerous integrations to banking systems and other ecosystem partners. Mahindra Comviva is among the top 3 mobile financial technology providers across the globe processing over US$20 billion in payment flows, handling millions of transactions every day and serving 700+ million consumers globally.

New Avaya Contact Center Helps Master Omni-Channel Experience

Avaya has announced new and enhanced Customer Experience Management solutions to help businesses eliminate the fragmented, high-effort service that jeopardizes customer loyalty and revenue growth. From a single software platform, new capabilities increase reach and bring every aspect of the customer experience into a seamless, dynamic stream with greater, real-time visibility into interactions and contextual information. The end result is a transformed customer experience built one interaction at a time.

According to a recent Avaya survey, 93% of business managers recognize that not providing a holistic, personalized, proactive customer experience has potential consequences which can include lost customers, missed sales opportunities and lower revenue, and reduced loyalty.

Avaya Customer Experience Management (CEM) solutions help deliver that holistic, proactive experience by enabling companies to centralize and orchestrate all mobile, web and contact center interactions that occur throughout a customer care cycle. Companies can now easily design and manage interactive proactive outreach and self-service applications over SMS and email along with existing mobile, phone, video, and other touch points from a single platform. By doing so, companies have greater visibility, insights, and control across mobile, web and the contact center and enable a consistent, omni-channel customer experience that’s missing from many customer service strategies today.  

Location App OffersOn Now Available On iOS Platform

Squeakee a pioneer in location - aware technology has today announced OffersOn availability on the iOS platform. OffersOn is an optimized location - aware online search for discovering location based offers and discounts around a user’s identified vicinity.

Understanding the Indian consumers buying behavior Abrar Shaikh, Founder and CEO of Squeakee ignited the location promotion revolution for brands and local merchants in India through its proprietary location-aware technology. With its availability on the iOS platform, OffersOn aims to reach a larger audience. Squeakee also launched OffersOn on the Android platform, a few weeks back which got a lot of attention from the users.  As of today, the OffersOn app on Android has about 1000 plus downloads. The response received towards this app has been great, as this number has been achieved in a very short time without any marketing support since the date of its launch on January 29, 2014.

Delighted on this new development, Abrar Shaikh, Founder and CEO of Squeakee said “With the launch of OffersOn on the iOS platform, we are now available on most of the  platforms, for instance: desktop, mobile site, Android and iOS, which will ensure our users can avail of this service through multiple platforms. For a start-up like ours, where we are constantly trying to create a dent in this ecosystem, by bridging the gap between the organized and unorganized sector, it is a great achievement to be present across platforms. Now, users can avail the best offers and discounts across categories in their vicinity using this unique and beneficial app.”

Abrar further added “For a country like ours, there is a common mentality about the Indian retail consumers' "can't touch, won't buy". OffersOn is trying to bring a change with the introduction of L- commerce. With L-commerce, users can view products online, check for great discounts and then immediately visit the store closest to them offering the best deal and purchase the product on the spot, not having to wait for 24 hours before having the product in their hands. For users downloading this app, ‘Offers’ will be always be ‘On.’”

With a number of sales and promotions happening around the city, people often are confused where they can avail of the best discounts. OffersOn will help its users to find the best discounts at the closest proximity thus, also becoming the missing link between the merchants and consumers on maps.

Indian Tech Company Chooses Melbourne For Australian HQ

Minister for Technology Gordon Rich-Phillips has announced in Mumbai that Indian company Servion Global Solutions would establish its Australian headquarters in Melbourne. 

Rich-Phillips said Servion had more than 600 customers in over 60 countries and was an international expert in providing customer interaction management solutions for organisations globally. 

“Victoria welcomes the decision of Servion to set up its Australian headquarters in Melbourne, which is further recognition that our capital is a globally-competitive centre for information and communication technologies,” Rich-Phillips said. 

“The Victorian Government has been working closely with Servion for several months to ensure that they chose Melbourne as the launching pad for its activities in Australasia. 

“Information provided by the Victorian Government Business Office in India about the commercial environment in Victoria, including details of our tax system, rental rates and employment conditions, enabled Servion to develop a compelling business case for Melbourne. 

“Investment facilitation for ICT companies is a key priority for the Victorian Coalition Government, as it builds on Victoria’s positive business environment and attracts both new investment and re-investment opportunities into the State. 

“The Victorian Coalition Government actively provides specialist advice to potential investors on development approvals, statutory approvals coordination, site location, infrastructure and utility requirements and the investment climate.” 

Five Day India Aviation Show Takes Off In Begumpet

It’s going to be a breathtaking display of aerobatics and showcasing of aircraft, including the largest passenger aircraft Airbus-380, at the fourth edition of Indian Aviation Show-2014 which is set to take off on March 12. The five-day air jamboree will focus on enhancing air connectivity.

In the show one of the star attractions include: The latest 787 Dreamliner acquired by Air-India from Boeing is being flown from Delhi to Begumpet for the show.

The mega air show being organised by the Ministry of Civil Aviation and the Federation of Indian Chambers of Commerce and Industry (FICCI) will be inaugurated by Civil Aviation Minister Ajit Singh. Governor E.S.L. Narasimhan will be chief guest.

Briefing the media here on Monday, Asok Kumar, Joint Secretary, Ministry of Civil Aviation, said that big deals were expected to be signed during the event.

He said aerobatics display would be conducted twice daily by Mark Jefferies air shows and display aerobatics from the United Kingdom. The latest 787 Dreamliner acquired by Air-India from Boeing is being flown from Delhi to Begumpet for the show.

As many as 18 aircraft, including business jets, helicopters, commercial aircraft, cargo aircraft, motor gliders and aircraft machinery would be showcased by more than 250 exhibitors. Major international players like Bombardier, Rolls Royce, Dassault, Embraer, Gulfstream, Piaggio and Russian helicopters will have a big role at the show. The United States is the partner while France is the guest country.

CEOs of leading companies would interact with the Minister and discuss ways to make air connectivity sustainable. A video conference with American companies would be held, while a special session on helicopters would focus on promoting heli-tourism and emergency medical services. Also, a job fair would be conducted to counsel final year students in aeronautical engineering on career prospects. 

Asok said there would be an ‘aviation theatre’ to screen films on all the five days of the show. An Airbus release said an Emirates Airline A-380 would be on display for the first three days of the show to demonstrate the readiness of India and airports like Hyderabad for A-380 operations.

FICCI representative Vivek Kodikal said the air show was open only for business visitors on the first three days. Entry ticket is priced Rs. 700 each. The general public would be allowed on March 15 and 16 and each ticket is priced at Rs. 300.

With Stream Acquisition; Convergys Expands In India

Convergys has acquired tream, a leading global BPO service provider with a workforce of over 40,000 employees spread across approximately 56 service centers in 22 countries, including India. 

Hanumant Talwar - MD and country manager, Convergys India and UK stated that the acquisition of $820 million in cash of Stream Global Services by Cincinnati, Ohio-based Convergys would create a global customer management services company with combined revenues of about $3 billion.

Stream is a business process outsourcing service provider, specializing in customer relationship management solutions including sales, customer care, technical and back office support for Fortune 1000 companies. A provider of choice to some of the world's leading technology, computing, telecommunications, retail, entertainment/media and financial services companies. Once the transaction is complete, Convergys expects to have approximately 125,000 employees serving clients in 35 languages from over 135 contact centers in 25 countries.

Brian J. Delaney, COO, Convergys, said: "This acquisition combines two financially and operationally strong companies, with similar structures, enabling a smooth integration". This entity will have a highly skilled multilingual workforce of over 40,000 employees (including 900 in Mumbai, India) capable of supporting over 47 languages increasing from 35 with a presence in 31 countries with more than 150 centers. He further added that through this integration, Stream's customers will benefit from Convergys' scale, as well as capabilities such as analytics and home agent.

New Wireless Aerospace Technology From Boeing & Indian Partners

Boeing and its research partners Wipro Ltd., HCL Technologies Ltd. and the Indian Institute of Science (IISc) announced the successful development of wireless and network technologies that can be applied to future airplane development through their joint Aerospace Network Research Consortium (ANRC).

ANRC researchers developed wireless system antennas that can be etched onto an airplane's interior panels and sensors that harvest energy from the airplane environment. These technologies have the potential to reduce wiring, batteries and weight, which would reduce fuel and power use.

Other research led to the development of a wireless system called a "data mule," which can collect messages from cell phones in rural Indian villages to transmit them to people in cities.

Prat Kumar, president of Boeing India, said research and technology development are the backbone of a complex industry like aviation and support the evolution of future technologies in other areas. "We are very pleased to collaborate with Indian partners on this truly innovative work through the ANRC, which demonstrates the mutual benefit of partnership between Boeing and India," Kumar said.

"Boeing's collaboration with Indian companies and researchers to develop wireless technologies at ANRC will make our future airplanes more competitive and support new engineering capabilities in India," said Mike Sinnett, vice president of product development, Boeing Commercial Airplanes.

"The ANRC is delivering on its mission to conduct world-class research on networking technologies for aerospace," said Narayan Shenoy, general manager, Product Engineering Services, Wipro Ltd. "We are excited to see the results of proof-of-concepts and are keen to scale-up the application of research findings across multiple industries."

"By leveraging ANRC's unique collaborative model and HCL's R&D experience in aerospace and defense with IPs in wireless networking and cognitive radio technology, HCL is contributing to the development of next generation aerospace systems and networks," said GH Rao, president, Engineering and R&D Services, HCL Technologies.