Vi customers can now receive compensation of Rs 19,800 per bag for lost or delayed luggage across all Postpaid International Roaming packs, available for an additional fee of just Rs 99
Vi, India’s leading telecom operator, has enhanced its International Roaming offering by integrating baggage protection services on all its Postpaid International Roaming packs. Through its partnership with Blue Ribbon Bags, a leading US-based lost baggage concierge service, Vi Postpaid customers can now avail compensation of Rs 19,800 per bag if their luggage is delayed or lost beyond 96 hours of filing a complaint.
For many travellers, lost or delayed baggage is one of the most frustrating and stressful experiences during a trip. A 2024 SITA report found that over 36 million bags were mishandled worldwide, highlighting growing concerns over baggage security. With an increasing number of Indians traveling abroad post-pandemic, having an added layer of baggage protection can provide much-needed relief. The Baggage Protection service by Vi provides customers a safety net in the unfortunate event of lost or delayed baggage, making their travel experience worry-free.
Vi Postpaid customers can activate the baggage protection service while purchasing any International Roaming pack. This optional benefit is available at an additional cost of just Rs 99, and can be activated along with the pack. Customers who choose this benefit can raise a claim request via the Vi App if their baggage is lost or delayed. To avail this service, customers must register with Blue Ribbon Bags before their flight. In case their baggage is delayed or lost by the airline, they must file a report with both the airline and Blue Ribbon Bags within 24 hours of landing. Blue Ribbon Bags will then track and expedite the return of the luggage using its global network and advanced technology. If the baggage is not returned within four days, Blue Ribbon Bags will provide a compensation of ?19,800 per bag (for up to two bags), with no questions asked.
This initiative further strengthens Vi’s commitment to offering customer-centric innovations that go beyond connectivity. Vi’s International Roaming plans are designed to offer comprehensive benefits, including unlimited data and calls across 29 countries, unlimited incoming calls in over 122 countries, and round-the-clock live agent support via WhatsApp, ensuring customers stay connected without worrying about high roaming charges and accessibility issues.
About Vodafone Idea Limited
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is amongst India’s leading telecom service providers. The company provides pan India Voice and Data services across 4G and 2G platforms. The company holds a large spectrum portfolio including mid band 5G spectrum in 17 circles and mmWave 5G spectrum in 16 circles. To support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The company’s equity shares are listed on National Stock Exchange (NSE) and the BSE in India. The company offers products and services to its customers in India under the TM Brand name “Vi”. For more information, visit: www.MyVi.in
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