Thursday, April 1, 2021

Clovia Brings Online Shopping Experience Closer To Offline​​ Through Whatsapp And App Based Bra-Bot - The Online Bra Sales Assistant

Clovia, India’s leading brand for women’s innerwear, loungewear, and personal care has recently introduced Bra-Bot - an online AI-based chatbot to help you buy the right innerwear and other categories. This is part of Clovia’s continued effort to bring its online shopping experience closer to assisted offline retail experience and provide its customers technology-driven help for making the right purchase decisions in the product category which boasts of high customer engagement.

Clovia has been one of the key Branded players in the Indian direct-to-consumer space which has been scaling profitably on the back of extensive use of technology in all its business areas. The artificial intelligence-based conversational platform for assisting customers is another step in the same direction. The platform is accessible to customers not only through its site or app, but also through direct engagement via Whatsapp. 

The intent is to bring the customer to as close to an offline retail environment, scalably and in the privacy of their phones. Clovia’s customer engagement on social platforms has been extremely strong through the years. The bra-bot as it’s internally called by the team is capable of understanding the customer’s needs, and point him/her to the correct product while advising on the sizing using Clovia’s proprietary CloviaCurve ™Fit Test. This leads to a frictionless purchase experience while ensuring the customer is not blocked by surges in call traffics or site footfalls.  

The bot can handle a host of issues from helping to make a purchase, to updating you on your orders & delivery status or pointing you to policies, FAQs, or sizing suggestions. The response to the Bra-Bot has been exceptional with almost 2L customers engaging with it within 30 days of launch. The Bot is currently handling over 35% of customer queries automatically and the rest being seamlessly passed to a support executive. “The customers have shown a strong inclination to interact over Whatsapp more than they would like to call - a phenomena which is fast becoming a norm for the millennials. More importantly, the excitement of adoption of the tool from Tier 2/3 Towns is way stronger than the Tier1,” as per Clovia Founder and CEO Pankaj Vermani. The next phase of the bra-bot will see the bot speaking/suggesting differently to individual customers based on their past purchase and browsing patterns leading to a lot more targeted experience at an individual level.

About Clovia:

Clovia is India’s leading direct-to-consumer innerwear and loungewear brand focused on addressing key pain points for millennial women. The company sells 1 unit every 5 seconds on the back of a tech-driven lean supply chain and strong brand positioning. The company over time successfully extended into multiple women's lifestyle categories like activewear, shapewear, maternity, and personal care products. The brand was launched by industry veterans Pankaj Vermani, Neha Kant, and  Suman Chowdhury in 2015. Clovia sells through multiple channels including its exclusive online store,  Android & iOS Apps, all major online marketplaces, a network of its exclusive retail stores across India, and also through most of the premium large formats in the country. Almost 60% of Clovia business comes through its owned channels, having served over 2Mn customers on the same. At Clovia highly skilled designers and fashion experts create exquisite, playful, and designer products, keeping up with the international designs and styles. Sophisticated, sharp, and suave, contrasted with flirty, fun, and bold prints, Clovia wants to redefine the Indian lingerie market and help customers choose beyond standard cuts, shapes, and colours. The company's proprietary technology stack ensures it has one of the most efficient supply chains in the country. Clovia is backed by Ivy Cap Ventures, Zurich-based Mountain Partners AG, and Singapore-based AT Capital.

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