The Taj Hotel and the Trident hotel, the targets of November 26 terror attacks, reopened on Sunday after three weeks of refurbishment.
First guests checked in at around 7 pm at the Taj Mahal hotel and its celebrated restaurants and diners thronging the five joints which have been restored to their old glory.
Each of the restaurants received full bookings for the evening, hotel officials said.
The hotel's tower wing reopened 24 days after the terrorists attack on Mumbai and the Taj being the last to be rescued from the three terrorists holed up inside for over two-and-a-half-days.
Making a brief statement to reporters outside the hotel before the reopening, Ratan Tata, chairman of the Indian Hotel Company which owns the Taj hotel chain said, "To us it was a challenge to have the hotel reopened in some form within one month from the attack. We dedicate the restored hotel to those who lost their lives in the event that took place."
When asked about the enhanced security measures taken to ensure such events do not recur, he said, "We have our plans for security. But we cannot share it."
He said, "I hate to look back. All of us have learnt lessons."
A press statement issued by the company said it has unveiled a memorial in salutation to all of those who lost their lives in the hotel during the terrorist attacks.
The names of the 31 people who died in the attack will be inscribed at its base, the note said.
Raymond Bickson, Managing Director and CEO, Taj Hotels, Resort and Palaces said among those who died were the hotel's guests, staff members and police and security forces.
"We felt that it was fitting and proper for there to be a symbol of permanent remembrance for all of those who fell within the building," he said.
The press note quoting Ratan Tata said, "There is still much work to do, but we are all determined to rebuild the Taj brick by brick until it outshines even its former glories."
"The artwork would now be placed at the lobby of the hotel as a memorial and the names of the 31 persons who lost their lives in the hotel would be engraved on it," a senior official of the hotel said.
The Trident, which started its operations in morning after a multi-religion prayer meeting in the reception area, which was also attended by the Chief Minister Ashok Chavan, started seeing guests some of whom came to show that they would not be cowed down with such acts.
"We should be bold enough to deter and stop them (terrorists). Instead of getting scared, we should scare them with our resolve to fight back," Devendra Ksheer Sagar, one of the first customers, who visited the Trident said.
As the guests started trickling into the glistening lobby of the hotel, dolled up with flowers, they were greeted by the staff with traditional folded hands and a yellow flower. It seemed like a usual day but the staff took care that guests should be given much needed pampering to put the memories under the carpet.
"Some guests did ask questions about where was I when it (siege) started? Some were emotional while some were happy that we are back. In some cases we answered but in most we politely changed the discussion," one Trident staff preferring anonymity said.
The enhanced security apparatus put in place by the Trident was evident as bunkers were erected outside the main entrance of the hotel. In addition to this baggage scanners were also a new sight at the entrance. The security guards, with polite smile, thoroughly checked the guests and ascertained the identity before allowing them inside the hotel.
Source: Times of India
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