Thursday, April 15, 2021

Hero Motocorp Unveils Sales & Aftersales Services On Messaging APP

Building on its industry-leading digital initiatives for enhanced customer experience, Hero MotoCorp, the world’s largest manufacturer of motorcycles and scooters, has launched a comprehensive range of sales and aftersales services on the messaging app – WhatsApp.

Hero MotoCorp customers will now be able to avail a host of services from an easy-to-interact menu-based chatbot that can be accessed 24*7 on the messaging platform. The company is offering informative, transactional, and location services through this new initiative, with the objective of providing its new-age, digital-savvy customers a seamless and easy-access engagement. 

Commenting on the new accessibility feature, Naveen Chauhan, Head – Sales & Aftersales, Hero MotoCorp, said, “Hero MotoCorp is committed to providing the best-in-class solutions to our customers. Initiating WhatsApp support is in line with our objective to provide contactless and easily accessible sales & service options. With this new digital initiative, we hope to strengthen our connection with the customers and at the same time ensure hassle-free, timely, and effective solutions at their fingertips.”

To access the feature, customers can scan the QR code available at all Hero MotoCorp customer touch-points or by calling +918367796950 from their mobile device. Once initiated, customers may start the conversation at any time of the day and avail of a range of services offered by the feature.

Providing real-time services and offering support on a wide range of topics, the feature provides the following key facilities –

Service booking and post-service feedback

Real-time status check of the vehicle under repair

Locating nearest workshop and showroom 

Self-Job-card initiation

Vehicle enquiry and bookings

Service and maintenance schedule 

Digital Sales and service invoice copy

Information on New models, TVCs, Goodlife program, Hero app, Safety tips, and Maintenance videos

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