To give an optimal claim settlement experience to its customers, SBI General Insurance, one of India’s leading general insurers, has introduced the “Fastlane Claim Settlement” as a value-add service to its motor insurance customers. As a part of this value-add service, customers have the option of getting their small value motor insurance claims settled almost instantly. This will enhance the customer experience with the settlement time reducing to a few minutes.
Speaking on the launch, Mr. Atul Deshpande, Head Claims and Digital, SBI General Insuranceshares, “At SBI General, we have always focused on delivering customer-centric solutions which will ultimately transform the customer satisfaction to customer delight. We strongly believe that technology and digital solutions can play an integral role in ramping up the customer experience. With Fastlane Claim Settlement, we aim to lower the turn-around time for settling motor vehicle claims, thereby reducing the need for physical inspection, documentation and query management.”
Fastlane Claim Settlement (FCS) is one more example by SBI General living upto the brand promise of Suraksha aur Bharosa dono to their customers.
About SBI General Insurance Company Limited:
SBI General is one of the fastest growing private general insurance companies, with the strong parentage of SBI, we, at SBI General Insurance, are committed to carry forward the legacy of trust and security; and have a vision is to become the most trusted general insurer for a transforming India.
Ever since our establishment in 2009, from 17 branches in 2011, we have expanded our presence to over 137 branches pan-India. Till date, we have served around 8.7 crore customers.
We follow a robust multi-distribution model encompassing Bancassurance, Agency, Broking and Retail Direct Channels. On the distribution network front, we have strong distribution partners adding up our reach to every nook and corner of India, with SBI’s over 22000 branch network, Agents, other financial, OEM and digital partners.
We currently serve three key customer segments viz. - Retail Segment (catering to Individual & Families), Corporate Segment (catering mid to large size companies) and SME Segment; and are future-ready to serve the growing needs of Indians with new age-processes and services at affordable prices.
SBI General Insurance closed the financial year 2020-21 with a Gross Written Premium (GWP) of Rs. 8312 crore with a growth of 22% and net profit of the Company grew by 32%. The company has shown steady growth for the past 4 years, while maintaining positive track record of underwriting.