Travellers often plan their vacations in advance basis either public holidays, festivals or school academic year, thereby allowing them to avail of the early bird fares offered by hotels and airlines. However, sometimes these plans may be altered closer to the date, thereby leaving the traveller with a huge financial loss by the way of cancellation fees/charges. In such an unfortunate situation, the ‘Trip Protector’ Insurance policy by HDFC ERGO will cover the cancellation of pre-booked flights and hotels for domestic as well as international travel. The policy is initially being offered to customers of HDFC Bank on the purchase of Airline tickets or Hotel Bookings done using their individual HDFC Bank credit cards.
Commenting on the launch of the new policy, Mr Anurag Rastogi, Member of Executive Management, HDFC ERGO General Insurance Company said that, “Customer satisfaction is of paramount importance for us and we are constantly looking to provide innovative solutions, in alignment with our customers' ever-evolving needs. We observed that, despite meticulous planning, travel plans may get cancelled due to unfortunate events, leaving the travellers with huge financial losses due to the cancellation fees. While travel insurance offers a smooth travel experience, this policy will help travellers’ pre-plan their trips without any fear of cancellation. Sensing this gap, the Trip Protector insurance policy will allow travellers to book their airline tickets and hotels, carefree in advance. The policy also refunds cost incurred towards visa, over and above the hotel and flight booking charges in the event of cancellation for any reason.”
Trip Protector insurance policy will enable travellers to buy refundable or non-refundable tickets. Refundable tickets covered by the policy will ensure that the end customer incurs no additional expenses, in the unfortunate event of a cancellation. This policy, however, is not applicable in case the flight or the hotel cancels in its own accord. The policy is an All Risk Policy where ticket cancellation by customers, due to any reason, will be covered.