Today, the insurance industry is dominated by legacy institutions relying on outdated systems and technologies, resulting in reliance on many isolated systems, decentralized communication, and unstructured data delivered and processed both manually and electronically. CapSpecialty recognized the operational inefficiencies in this system and sought to improve processes by offering intuitive tools to streamline these processes for their brokers. Synechron’s scope of work included creating a project roadmap and designing the portal.
DragonX, a commercial insurance platform, unifies all of the previously siloed operations into one central location for the key areas that brokers focus on for excess casualty. Additionally, the portal provides specialized tools to more effectively manage data and increase the bottom line. The portal addresses pain points such as midterm endorsements, and affords brokers improved speed, and as a byproduct, improved efficiency. DragonXwas built specifically for brokers with brokers involved in the design from stage one. Synechron and CapSpecialty’s unique approach began with interviewing 20 brokers around the country to uncover the challenges they are facing with current systems and to identify the functionality in an ideal system. Synechron leveraged its design thinking analysis and user experience design expertise to complete end-to-end development of a user-friendly interface and design based on the results of the survey, delivering increased speed and efficiency through the automated platform. This approach helped shape the development and truly arm a traditional carrier with innovative technologies in-house, rather than relying on investments in outside competitive startups for an agile approach.
Adam Sills, Head Professional Liability and Small Commercial P&C at CapSpecialty said, “At CapSpecialty, we are committed to providing tools that will empower our brokers while providing a high-quality experience. Previous legacy systems were not able to perform to the standard we expect, so creating a new, innovative solution was the obvious next step. Synechron was able to pair its insurance-domain expertise and deep technology and digital innovation skills with CapSpecialty’s vision for what a system could deliver. This allowed us to make our revolutionary vision into reality and bring a competitive advantage to brokers.”
Ashish Nangla, Senior Director, Synechron commented, “The insurance industry as a whole has been slow to change historically, but new startups and InsurTechs are driving the need to innovate or be left behind. We are pleased to work with CapSpecialty as it invests in innovative technologies toward a shared vision of revolutionizing business processes that bring digital-first approach directly to brokers to meet the changing needs of business owners, while leveraging emerging technology solutions.”