BPO and IT Sectors Lead Talent Demand Recovery with Double-Digit M-o-M Growth: RecruiteX

* BPO (15%), IT (10%) and BFSI (7%) emerged as the top three sectors with maximum M-o-M growth in talent demand in July 2020   

* BFSI – had shed most talent demand in June 2020 - picked up the pace and gained 7% growth in talent demand in July 2020 M-o-M study

* Customer Services/Tele Calling, Front Office/Administration and IT/Telecom were the most sought after job profiles in July 2020

* Vadodara (over 30% growth) and Hyderabad/Secunderabad (16%) were the top gainers for talent demand in July 2020 study

* Professionals with 5-10 years of experience were most in-demand in the review month

With ‘recovery’ as the key focus in ‘Unlock3’, talent demand is already picking pace as BPO and IT/Telecom sectors noted a double-digit growth in July 2020 analysis. TimesJobs RecruiteX noted that BPO (15%), IT (10%) and BFSI (7%) emerged as the top three sectors with maximum M-o-M growth in talent demand in July 2020.      

TimesJobs RecruiteX is a monthly recruitment index that records the demand and supply of talent at India Inc.

Overall, talent demand in July 2020 grew by 2% M-o-M, pushed largely by growth in high volume sectors like BPO, IT and BFSI.

Talking about the details of RecruiteX July 2020 edition, Sanjay Goyal, Business Head, TimesJobs and TechGig said, “The talent demand trends for July 2020 are heartening. Though the overall growth in July 2020 is only 2% since it’s based largely on high volume sectors as BPO, IT and BFSI, I’m very confident that this trend will continue in the coming months. I foresee the talent demand to pick up from here on as India Inc has actively started working towards the road to recovery. Smart companies are, now, focussing on constructive learnings from this difficult situation which would help them to grow in future. ”

Industry-wise (MoM growth):

Following its growth pattern of June 2020, the BPO sector saw an impressive 15% M-o-M increment in talent demand in July 2020 too. The IT/Telecom and BFSI sectors had witnessed (-6%) and (-2%) de-growth respectively in June 2020 but bounced back in July 2020. Here are the top three sectors for talent demand in July 2020:

·         BPO: 15%

·         IT/Telecom: 10%

·         BFSI: 7%

Functional areas:

Customer Services/Tele Calling job profile jumped from 4% growth in talent demand in June 2020 to 18% growth in July 2020. On the other hand, Front Office/Administration profile had clocked 21% growth in June 2020, but could only register 11% growth in July 2020 analysis of talent demand. Here are the top three job profiles as per talent demand in July 2020:

·         Customer Services/ Tele Calling: 18%

·         Front Office/ Administration: 11%

·         IT/Telecom: 8%

Location-wise:

Most talent demand in July 2020 was posted in Tier-II cities, with Vadodara recording a growth of over 30%. Among the metropolitan cities, Chennai saw the most growth with 10% increment. Mumbai and Delhi noted 8% and 1% growth in July 2020. Bengaluru noted de-growth of (-7%) in July 2020.  Here are the top three cities as per talent demand in July 2020:

·         Vadodara: over 30% growth

·         Hyderabad/Secunderabad: 16%

·         Ahmedabad: 11%

Work experience-wise:

Professionals with 5-10 years of work experience were most in demand, and this category noted 11% M-o-M growth in talent demand. Here are the categories of work professionals as per talent demand in July 2020:

·         5-10 years of work experience:11%

·         2-5years of work experience: 8%

Talent Demand Tanks in Most Sectors in June 2020, Green Shoots in BPO, Health & Auto: TimesJobs RecruiteX June’20

Highlights

-        Retail, BFSI shed most talent demand in June 2020 M-o-M study 

-        Talent demand picked up in BPO, Health & Automobiles in June 2020 

-        In Y-o-Y analysis, the demand for talent remained same in June’20 and June’19

 

The TimesJobs RecruiteX, monthly talent demand index, marks a 4% growth in talent demand in June’20 (89) over May’20 (85). However, the demand in high-volume sectors including IT, BFSI and Retail records a steep fall. The Y-o-Y analysis showed that the talent demand index for June’19 (89) and June’20 (89) was the same. 

M-o-M talent demand trends: The growth in demand index is contributed by Automobiles (17%), Healthcare (16%) and BPO (14%) sectors who are re-hauling the business post the Unlock 1.0. With the Government relaxing lockdown norms, companies in these sectors are eyeing growth hacks by customising their offerings in the changing business scenario. 

Q-o-Q talent demand trends: The Q-o-Q analysis shows that demand for talent in IT and Retail sectors witnessed growth in AMJ’20 over JFM’20. Both, these sectors witnessed double-digit growth. Talent demand index stood at 370 points in AMJ’20 over 338 points in JFM’20, a 9% growth. The Retail sector witnessed a 30% growth in AMJ’20 in comparison with JFM’20. 

Y-o-Y talent demand trends: The Y-o-Y analysis for talent demand shows no growth, or loss from June’19 to June’20.  The Consumer Durables sector showed a growth of about 30% in Y-o-Y talent demand analysis, followed by Healthcare. The BPO sector saw the steepest fall of (-34%) in talent demand in the yearly comparison.

Commenting on the findings of RecruiteX June 2020, Sanjay Goyal, Business Head, TimesJobs and TechGig said, “The findings of RecruiteX June 2020 are a silver lining in the present scenario. The rise in BPO, Healthcare and Automobile’s talent demand hints that companies are striving hard to get back to normalcy after the Unlock 1.0. Not just the M-o-M analysis, but even the Q-o-Q comparison (AMJ’20 v/s JFM’20) has shown growth, with a double-digit hike in the IT and Retail sectors”.   

Here are the major findings of the RecruiteX June 2020 edition:

Industry-wise

Sectors which gained talent demand:  

- Automobiles: (17%)

- Healthcare: (16%)

- BPO: (14%)

Sectors with steepest loss in talent demand: 

- Retail: (-13%)

- IT/Telecom: (-6%)

- BFSI: (-2%)

Functional areas: 

Functional areas which gained talent demand:  

- Doctors/Nurses/Medical Professional: (20%) 

- Logistics/Supply Chain Management/ Procurement: (10%)

- Engineering: (5%)

 Functional areas with steepest loss in talent demand:  

- IT/Telecom: (-10%)

- Sales/Business Development: (-3%)

Location-wise: 

Cities which gained talent demand:  

- Indore: (4%)

 - Ahmedabad: (2%)

 - Hyderabad/Secunderabad: (2%)

Cities with steepest loss in talent demand:  

- Bengaluru: (-18%)

- Jaipur: (-6%)

 - Chennai: (-5%) 

Work experience-wise: 

 Work experience category which gained talent demand:  

- Over 20+ years of work experience: (6%)

- 10-20 years: (5%)

- 2-5 years: No gain, no loss 

Work experience category with the steepest loss in talent demand:  

- Freshers and people with less 2 years of work experience: (-13%)

Is Peanuts what you will be paid for IT job?

One may boast of being employed in IT in the current scene, however they have to work twice as much for getting an interview and the annual salary is peanuts compared to earlier days. A worsening economic crisis, increased availability of skilled workers and lower demand for software services have brought down the entry-level salaries for IT professionals in the country by up to 20 percent, according to experts tracking the sector.

Every year, around 3,00,000 computer science and engineering graduates seek employment with hundreds of tech firms, including big names such as Tata Consultancy Services (TCS), Infosys and Wipro. This year, more than half of them were left unemployed because tech firms were already finding it tough to manage resources sitting on the bench, according to Economic Times.

"The entry-level salaries are down by at least 10-16 percent. Last year, a number of companies gave away offer letters but did not recruit. On top of that, there is a new pool of qualified professionals being churned out this year - all this has created an oversupply in the entry-level IT job market where salaries typically sway between Rs. 3 lakh per annum and Rs. 5 lakh on the higher side," said GC Jayaprakash, Principal Consultant of Stanton Chase International.

Until two years ago, almost all computer and engineering graduates were absorbed by India's outsourcing industry, comprising top tech firms such as TCS, Infosys, Wipro and many others. However, as customers delayed and shelved outsourcing projects, these tech firms also postponed campus hirings. Many students had to approach potential employers directly, since companies did not visit their campuses for placements. "We formed groups and toured companies, and agreed to settle at lower salaries because it's better to be employed at lower salary than having no job at all," said Srilekha Varma, who recently accepted a job offer from a Chennai-based IT firm specializing in banking software.

In a normal year, computer science graduates were offered entry-level salaries of Rs. 3.5-5 lakh. However, companies are now hiring freshers at Rs 1.7-3.5 lakh. However, human resources heads at tech firms, including Wipro, India's third-largest software exporter, say professionals have become more realistic about what they want from their employers. "I don't think salaries have come down, but the environment has indeed helped us in containing salary hikes," Pratik Kumar, Head of Human Resources at Wipro said.

But few companies have not forgotten the offers made. TCS said it would do new campus hiring in January 2010 and will honor all 24,000 offers made for financial year (FY09). "Around 1,800 graduates have joined us in second quarter (Q2) and another 8,000 will join in Q3, rest of the graduates will join based on the demand," a TCS spokeswoman said. Infosys said for FY10, it has made 20,000 campus offers and expects an 80 percent conversion rate i.e. 16,000 of these offers to join the company. "We are honoring all our hiring commitments," an Infosys spokeswoman said.

Agencies

80,000 engineers to be absorbed in IT sector by 2010

Software industry body, Nasscom expects at least 70,000-80,000 engineering graduates who passed out in June 2009 and were offered jobs in their 5th and 6th semesters by TCS, Infosys and Accenture, among others, to get absorbed by March 2010. Not too long ago, there were apprehensions that the appointments of these tech grads could get deferred till 2011 in the aftermath of the global slowdown. However, the perception appears to have changed.

Speaking to the media, Nasscom Vice-President Sangeeta Gupta said, "There's some amount of pick-up in IT spending and clients have become active in the decision-making process. This augurs well for the IT industry and is likely to result in hiring by IT companies. Companies like TCS, Infosys and Accenture, among others, are expected to start honouring the offers they made. As a result, at least 70k-80k engineering graduates, who were issued offer letters, are expected to get absorbed by March 2010."

For instance, the country's biggest software firm Tata Consultancy Services (TCS) had made some 24,000 offers in 2008-09, according to its Q2 analyst call. The company had indicated that it would honour these offers this fiscal. In Q3, TCS is expected to absorb about 8,000-odd, and the balance, in the following quarter. Till Q2, the company had absorbed some 1,800 people.

Similarly, Infosys, in its Q2 earnings call, indicated that it would add 20,000 people instead of 18,000 indicated earlier. The additional 2,000 would be partly in BPO while the rest would make up laterals at Infosys Technologies.

Incidentally, Nasscom has urged member companies to recruit those who've completed their eighth semester to ensure that hiring is closer to the need of companies. For this fiscal, Nasscom has projected a mere 4-7 percent export growth. It is likely, that with IT sector showing signs of recovery, Nasscom will review the export target. "We can review the export target by end- December," she added.

McKinsey in its report titled 'Perspectives in the IT industry by 2020', has noted that with the current pace of reforms and expected constraints in talent and infrastructure supply, the exports component of the Indian IT industry is slated to reach $175 billion in revenues by 2020. The domestic component will contribute $50 billion in revenues by 2020, which is larger than the total export revenues for India now.

Agencies

500+ BPO jobs to move from Australia to India: Vodafone

Vodafone Hutchison has announced that it will be offshoring 450 call center jobs from Australia to Tasmania and India. A spokesman for Vodafone Hutchison Australia said that company would transfer an unspecified number of positions to a call centre in Mumbai and about 100 jobs to Kingston, Tasmania.

Service Stream, the company that was running Vodafone contract confirmed the telecom operator's plans to end the contract employing 450 in customer service and support roles starting in October to February. Michael Doery, Managing Director of Service Stream says that the company would try to find new roles for the affected employees, but was unlikely to accommodate them. "We're trying to do the right thing for our staff but not give them false expectations. Call centre people are unlikely to suit the other sort of work we do, which is technically-based or based on outdoor civil activities. If a company we're providing services to makes a decision to in-source call centre jobs to Tasmania and India, that's not our decision," Doery said.

The decision to transfer call center jobs out of Australia comes three months after Vodafone Australia and Hutchison 3G Australia formed a 50:50 joint venture. Speaking on the current development Nigel Dews, Australia Chief of Vodafone Hutchison said, "The opportunity to use our combined scale to enhance our customer service capabilities is an important outcome for the Vodafone Hutchison Australia merger."

Agencies

$17 bn software exports for India's IT state

Defying the global meltdown, Karnataka earned $17 billion (Rs.74,929 crore) from software exports last fiscal (2008-09) as against Rs.60,800 crore the previous year, registering a 23 per cent growth in rupee terms and 21.5 per cent in dollar terms.

"The export performance of the IT industry in the state, especially Bangalore, demonstrates the knowledge sector remains unaffected by the global meltdown and decline in IT spending overseas," state Information Minister Katta Subbramanya Naidu told reporters here.

As India's tech hub, Bangalore accounted for Rs.72,506 crore or 97 per cent of the state's total exports, while the remaining Rs.2,423 crore are from tier-two cities such as Mysore, Mangalore and Hubli-Dharwad, registering 45 percent year-on-year (YoY) growth.

India's combined software exports -- spanning services, products and business process outsourcing (BPO) -- grew 21 per cent to $50 billion (Rs.2.22 trillion) as against $41 billion (Rs.1.84 trillion) in 2007-08.

Karnataka accounted for 34 per cent of the country's total software exports last fiscal.

"The growth is substantial especially in the current economic scenario. The state retains its top position in the sector, including exports," Naidu said.

Naidu said the state had set a target of $20 billion (Rs.1,000 billion) this fiscal.

Incidentally, the industry's representative body, National Association of Software Services and Companies (Nasscom), has forecast India's software exports this fiscal to be around $48-50 billion.

According to R. Rajalakshmi, director of the Bangalore chapter of the Software Technology Parks of India (STPI), Karnataka's software export revenues are from the 1,200 firms registered with the STPI and software-related special economic zones.

Eighty-four software units will be set up in the state this fiscal, including 35 with foreign equity, two Indian majors and 47 small and medium enterprises, with a combined investment of Rs.465 crore.

In spite of voluntary attrition and lay-offs in the BPO sector, employment in the software industry in the state increased by 34,000 to 554,000 in 2008-09.

Agencies

Is LPOs set to yield $640 Million by 2011?

Legal Process Outsourcing (LPO) is a growing business segment and is expected to generate an income of $640 million by the year 2011. The industry is also expected to be the fastest growing outsourcing business, according to a report released by the research agency.

The findings based on ValueNotes maintains that India is expected to have a major share in this forecasted revenue from LPO, which will also open huge employment opportunities in India.

"LPOs are seen as a more stable career option than opportunities in the mainstream IT and ITeS sector.

Unlike other segments in outsourcing, the LPO segment has seen a robust growth even during recessionary times, thus providing a stable career option," said Lokendra Tomar, Chief Operating Officer, Asia-Pacific, Integreon, a LPO firm.

The LPO industry will be generating employment opportunities for all the lawyersincluding lawyers, graduates, freshers and MBAs.

Agencies

Will Aegis Buy Australia's UCMS Group?

Essar Group's back office arm Aegis Ltd has agreed to buy Australian business process outsourcing firm UCMS Group Ltd in a cash deal worth about A$54 million, the firms said in a statement on Friday.

Aegis, through affiliate firm Aegis BPO Services Australia Pty Ltd, will pay UCMS stockholders A$0.98 per share, a 133 percent premium over Thursday's closing price of A$0.42 per share, they added in the joint statement.

"Australia and New Zealand logically become a part of our growth strategy and offer an opportunity for Aegis to expand its footprint in this geography," said Aparup Sengupta, global chief executive officer and managing director of Aegis. The transaction is expected to close in in the third quarter and is subject to approvals from shareholders and the Supreme Court of Victoria and other customary closing conditions, they added.

With this acquisition, Aegis will have operations in India, Philippines, the United States, Costa Rica, Kenya and Australia. Last year, Aegis acquired outsourcing firm PeopleSupport Inc.

Agencies

Do Indian IT firms vie for $11.4-billion domestic market?

With the IT clients in the U.S., Europe and Japan tightening their purse strings, Indian IT companies are scrambling to raise their share of the Indian software and IT services market, which industry body Nasscom values at around Rs 57,200 crore ($11.4 billion), reported Mint.

Mumbai-based TCS and Bangalore-based Infosys, India's largest and second largest IT service exporters, respectively, have set themselves the target of earning $1 billion, or around Rs.5,000 crore, in revenue from the domestic market in the next three to four years. Wipro wants to raise its India focus, as does mid-sized firm MindTree. In March, Employees' State Insurance Corporation, a government of India agency that provides health insurance to 10 million workers, had awarded a Rs.1,182 crore information-technology (IT) project to Wipro, which outbid other biggies like Infosys and Wipro to clinch this deal.

Adding allure to the domestic market is the plans by the sectors like government, energy and utilities, telecom, banking and finance to step up their IT spending. Customers in the US and Europe have traditionally made up as much as 80% of revenue earned by Indian exporters of software and related services.

A late 2008 report by research firm Gartner says that the Indian IT software and services segment, excluding business process outsourcing, is expected to grow at an annual pace of almost 20 percent to touch $13.2 billion by 2012.

TCS earns around $500 million (Rs2,500 crore), or nearly 8 percent of its total revenue, from Indian clients. "We have a base of key clients and solutions portfolio. We have made investments and have people, business and clients. We will accelerate all of this," a TCS spokesperson said.

However, the worry at TCS is that "India, like other emerging markets, is volatile and most business is project-based and not annuity based and hence there is a certain element of uncertainty," the spokesperson added.

Meanwhile, Infosys earns less than 2 percent of its revenue (or less than Rs400 crore) from the domestic market. "The market is very large, and has matured over a period of time," said Binod HR, head of the India business unit of Infosys. He said a "big challenge" is that Indian customers are very price-sensitive.

Wipro is one of the largest system integrators in India and, according to Springboard Research, has the second largest share of the domestic market after IBM.

P.K. Gopalkrishnan, Senior Vice-President and India business head IT services of Bangalore-based MindTree said the company earns up to 5 percent of its revenue from India and aims to double it by 2014.

Increasing the domestic market share would, however, not be easy. It entails competing with global technology firms such as IBM which, according to a late 2008 report by research firm IDC, commands a 10 percent share of the Indian market. IBM is the market leader and earns revenue of around Rs 5,700 crore from the Indian market.

Agencies

India publishing BPO industry to cross $ 1.2 billion, says ValueNotes

A recently released report by ValueNotes estimates that the Indian publishing BPO industry is expected to grow to a value of $ 1.2 billion by 2012.

This growth is expected to come from rise in the number of publishing companies that will outsource - which include traditional segments such as STM/Academic, Educational & Legal Publishing, as well as new segments such as magazines, corporate and B2B publishing.

India continues to remain the favored publishing BPO hub - with 35,550 people in direct employment, and revenues worth $ 660 million as of end-2008. While revenues are expected to cross $ 1.2 billion by 2012, the total employee strength is estimated to cross 55,000 by 2012.

Publishing outsourcing includes a wide range of services. The four broad heads include content, design, technology and 'other' services.

Content continues to drive the industry and contributes to 72 per cent of the total industry revenues.

Over the last couple of years, services offshored have undergone a transition - from low value services such as tagging, editing existing designs, copy editing to high value services such as original designs, testing and assessment and e-learning tools.

There has been an influx of technology in the industry that has enhanced productivity, workflow management and most importantly reduced costs and turnaround time.

According to Arun Jethmalani, CEO, ValueNotes, "Most providers have access to similar technology, however the differentiator has really been the capabilities developed around workflow and innovation. Today's technology will become tomorrow's standard and constant innovation will differentiate the winners."

Aradhana Kolhatkar, lead analyst, Publishing Services, ValueNotes, said: "Indian players are shifting focus from the matured STM segment to the more lucrative segments in the publishing market. We believe that educational, magazines, corporate/B2B, trade and e-books will be attractive segments over the next 3-4 years. Indian service providers can extend their current capabilities to service these upcoming opportunities."

Based on exhaustive primary research and analysis of this sector, ValueNotes has identified and established that there are over 140 vendors in the publishing offshoring industry. Of these we have identified SPi, Aptara, Integra and Laserwords as frontrunners in the industry.

ValueNotes Database is a leading provider of business intelligence and research, with expertise across selected domains and types of customer needs. Working with clients across the globe, we have significant understanding of international markets.

Agencies

Wipro, HCL unlikely to make any campus offers this fiscal

To save on the cost of training, one of the leading domestic software exporter HCL Technologies said it will hire people 'just in time' of requirement rather than maintaining a bench.

HCL has been following the policy of just in time hiring, which has paid off well for the organisation, HCL Technologies CEO Vineet Nayyar said.

Declining to give a hiring outlook for the year ahead, Nayyar said the firm is unlikely to make campus offers.

"We have hardly made any campus offers... we have moved to the lateral strategy," he added.

Similarly, Suresh Senapaty, CFO of Wipro Ltd said the company will not hold any campus interviews this fiscal but will honour all the commitments made to 7000 fresh graduates last fiscal.

The overall global headcount of the company fell by 992, to 54,026, from December to March. However, the company clarified that it has not laid off any employee.

During the quarter the company has made a gross addition of 2,298 employees. In the BPO services segment, however, the headcount has came down to 11,426 from 12,750 in December.

Commenting on the BPO business, he said the company is trying to move away from voice-based services to platform-based services. So, it is unlikely that the company would make new recruitments for voice-based services.

Agencies

Is Wipro set to hire 8,000 freshers?

Is the country's third-largest IT company bucking the hiring trend? Yes, so says the website ITexaminer.

According to a report on the site, Wipro is making around 8,000 campus offers this fiscal year. In an email sent to all freshers seeking jobs in areas such as technical support and offshoring, the IT major has invited applications for 15,000 seats, says the report.

In the mail, the company's corporate vice president for human resources, says that nearly 14,000 offers were made last year, with the students expected to join by the end of this fiscal. He emphasised that there has been no delay in new recruits joining the company, and that those who received offers this year are expected to join the firm within the next fiscal year.

Incidentally, for the first time ever, Wipro in its Q3 report, showed a drop in its employee headcount in the IT services business by about 1,100 as compared to the earlier quarter.

The company went down by 1,092 software engineers and 226 BPO employees during the quarter. Wipro had 96,965 employees as of December 31, 2008, which includes 75,385 employees in IT business unit and 21,578 employees in the BPO unit.

In the JAS quarter, the company had 97,552 employees as of September 30, 2008. Though volumes have grown year-on-year (y-o-y), the number of employees has remained stagnant at year-ago levels.

Indiatimes.com

Indian companies to hire 2,50,000 in next few months

There is a good news for job seekers, with the companies planning to hire more than 2,50,000 new employees over the next months -- making the new year a welcome change from the gloom of 2008 in the job market.

While the proposed over 2.5 lakh hiring is mostly for the financial services industry, the industry experts believe that the overall job market scenario is also set for a recovery in the second half of the year.

Topping the list of the companies planning to hire big include public sector banking giants like State Bank of India and Punjab National Bank as well as insurance firms such as Anil Ambani group's Reliance Life, SBI Life, Metlife, Max New York Life.

Even some BPOs and healthcare firms like ACS and Accentia are planning to hire thousands of people in the coming days.

The proposed hirings include more than one lakh of full- time employees and about 1.5 lakh in the part-time positions with the insurance companies
.

Among other sectors, manufacturing and export-oriented businesses are, however, likely to continue to witness some pressure in the next few months, after huge job losses seen during 2008.

HR consultancy major Hewitt Associates believes that sectors like insurance, telecom (where new licensees are entering), infrastructure and Special Economic Zones may look for fresh hirings in 2009, being the major beneficiaries of the government's stimulus plans.

However, the hiring outlook remains uncertain for sectors like real estate, textile and retail sectors, it believes.

Another global HR consultancy Mercer believes that hiring plans by the companies would depend on their business prospects in the coming year.

Among the major companies planning to hire big time, SBI is planning to recruit 25,000 employees by March. Besides, its life insurance venture, SBI Life, is looking to hire 13,000 agents and 200 sales managers.

Besides, the country's second largest public sector lender PNB and Union Bank are also hiring 5,000 people each, while Indian Overseas Bank, South Indian Bank and IDBI Bank are bringing on board 1,000, 12,000 and 650 employees, respectively.

Among life insurance firms, Reliance Life is hiring 90,000 agents and 2,500 managers, Metlife has announced plans to hire 30,000 agents and 2,000 managers and Max New York Life is recruiting 30,000 agents and 14,000 managers.

Among other sectors, BPO major ACS is hiring 1,000 employees, while health care solutions provider Accentia plans to add 5,000 staff to its payrolls.

" Exponential growth had resulted in a culture where mediocrity flourished. 2009 is an opportunity for companies to bring the performance orientation back into how they manage their human capital," Mercer India Information Product Solution business leader Gangapriya Chakraverti said.

Global HR consultancy major Manpower believes that hiring outlook for the first quarter of 2009 was the weakest since 2005.

Expressing similar views, leading job portal Naukri.com's owner InfoEdge India CFO Ambarish Raghuvanshi told the media that hiring was going to be slow in the first quarter of 2009 as recruitment trends are impacted by the slowdown in economic growth and decline in business confidence in the country.

He, however, added that some improvement was likely in the second half of calendar year 2009.

Source: Agencies

MphasiS asks 1,300-1,500 employees to relocate or quit

IT services firm MphasiS has asked all 1,300-1,500 employees at its Noida office to either move to a low-cost location or quit.

Most of the employees have quit or are in the process of quitting the firm. Only a few have decided to shift to another centre, informed four former employees who quit recently.

MphasiS, majority-owned by EDS that was acquired by HP this year, offers outsourcing services in financial services, healthcare, communications, transportation, consumer & retail industries and has over 28,000 people on its rolls. It set up the Noida centre in 2005 for BPO operations and has over 1,000 BPO employees, besides some IT employees.

The four former MphasiS employees ET spoke to said the company had told the BPO employees about three months ago to decide between quitting or relocating to other MphasiS centres such as Indore and Vadodara. All employees were given time till December-end to decide and were not given any reason behind the move.

A company spokeswoman said that MphasiS continues to work out of the Noida centre. “We continue to shape our operations as per our client needs, and have recently set up a new centre in Vadodara.

MphasiS is known for its sensitive HR policies and the interests of its employees are a priority,” she said. The spokeswoman did not comment on the decision to relocate people.

Besides giving the option to relocate, MphasiS had invited rival firms such as HCL, ExlService Holdings and Tech Mahindra to recruit from among its employees.

One of the four ex-employees, who bagged a job with one of these firms, said most BPO employees at the Noida centre had managed to find another job.

However, those in the IT services business were not so lucky. One former IT employee at Noida said the company informed the team about a month ago that they need to find another job. “They also said that if we quit early, we will get our retention bonus, which was due later, with our November salary,” he said, adding he is yet to find another job.

Earlier this month, MphasiS opened a 400-seat BPO centre in Vadodara. The company had said it plans to increase the number of seats to 800 seats and employ 2,500 people within a year.

Source: Agencies

Despite meltdown: No job loses in BPO sector!

Software and BPO industry body Nasscom on Wednesday said the business process outsourcing sector is not in the danger of losing jobs due to the ongoing economic downturn rather a net hirer in the current fiscal.

In a statement here Nasscom said, "Media reports suggest that the Indian BPO industry will see 2.5 lakh job losses by the first quarter of 2009, in the wake of downturn in the US and other developed economies. Nasscom’s research and interaction with its member companies is not in support of this statement. Our detailed industry performance and forecast for FY09 will be released in the next fortnight. However, on employment the industry will continue to be a net hirer in FY09 as a direct corollary of industry growth and fears of large scale job losses at an industry level are unfounded."

The industry body's comment comes in the wake BPO Industry Association President Samir Chopra stating that "severe job loss is expected because of recession. We are going to request for a fiscal package from the Government but if that doesn't happen, then there be huge amount of losses in terms of manpower. I think a quarter of a million jobs will go."

The $11-billion BPO sector employs about seven lakh people.

Source: Agencies

Will the slowdown benefit BPO industry?

Indian industry will feel the real impact of the current meltdown in the US and other developed economies in the first quarter of 2009, with the business process industry likely to see job losses of up to a quarter of a million, said Samir Chopra, President, Business Process Industry Association of India (BPIAI).

Addressing delegates at a session on 'Surviving US Recession- Developing & Transforming Policies', Chopra, however, saw a silver lining in the ongoing recession for the BPO sector, saying that it would compel more companies in the US and Europe to look at outsourcing as a way cut their costs and improve efficiencies.

He said that urgent government measures were needed to boost the domestic business process industry, specially the medium and small enterprises. These included both fiscal and administrative measures, like extending the tax relief for the IT sector for another 5-10 years and export promotion steps, including a market development fund. The session was organised here today by BPIAI in association with Confederation of Indian Industry (CII).

According to him, the current situation had been impacted further by the recent terrorist carnage in Mumbai, which had hit sentiments across the board. "It has led to widespread cancellations of visit and even forthcoming international events. The government must now take suitable remedial steps to boost homeland security and the emergency response system."

For Anand Pillai, the current meltdown was an opportunity for the Indian BPO sector to add value to its services. This, he said, was important if they were to retain and expand their client base. Taking an optimistic view of the current slowdown, he said that a positive response and attitude would help shorten the recession cycle. "For this, it was important workplaces should engender learning, preparing employees for the turnaround, when it happens.

Citing the example of his company, HCL Technologies Ltd, Pillai said that "the core asset in any IT industry were its staff and cost-cutting through retrenchments was not the right policy to follow. The savings resulting from such job cuts are miniscule when compared to the damage they cause in terms of employee satisfaction and service delivery."

Disagreeing with Chopra that the current slowdown was temporary, Praveen Sengar, Head-Software, Services & Industry (Vertical Reserach), IDC India Ltd, said recovery from the last slowdown in 2001 had taken six quarters when the sectors affected were much less. "This time, I see a recovery only around the first half or the third quarter of 2010."

According to Sengar, the current slowdown was likely to slowdown expansion in the BPO industry, with the time taken for signing up new clients taking a longer period of time. "It will also result in greater consolidation and promote diversification into areas hitherto considered as non-core activities."

On his part, S N Zindal, former Director-General, Software Technology Parks of India, said that "it was not true that the Indian IT industry was in recession, though he agreed that there could be substantial decline in its growth rate. This is a period when the Indian IT industry, specially the BPO units, should build on their advantage by improving manpower, developing suitable infrastructure and having the right government policies in place."

Agreeing that the SMEs were the most vulnerable to any downturn, Zindal said that the right policies could help such units move up the value chain. He said that even as the slowdown continued in the US and other developed countries; such units could help tide over the crisis by expanding the domestic market.

Emphasizing the need for more reforms, Kiron Prabhakar, Partner, PAV Law Offices, said that amendments had been proposed several times to the Information Technology Act 2000, "but these are yet to see the light of the day". According to her, the other areas needing reform were Incomes Tax Act and the Stamp Duty Act apart from changes in the immigration laws.

Prabhakar also advocated doing away with the cap on royalty and knowhow fees, saying that were impeding technology transfer to Indian companies.Industry has been seeking a change in the labour regulations for quite some time and the government must ensure that these promote outsourcing, she added.

Proposing the vote of thanks, Deepak Ohlyan, Managing Committee Member, BPIAI, and Director, Dell International Services BPO, said that the recent terrorist incidents in Mumbai were a matter of great concern to Indian industry. He said that it was time for the domestic BPO industry to consolidate on its recent growth and prepare for the turnaround by upgrading both staff and services.

A panel discussion on the impact of the recent terrorist attacks on the business process industry was also organized on occasion, with participants seeking stronger government action and greater political will to tackle the situation.

Some participants in the discussion like Col K C Goswami, Consultant, Special Projects, G4S Security Services; Sanjog Gupta of NDTV, and Arjun Wallia, Founder & Chairman, Managing Director, Walsons -- A Securitas Partner Company, felt that the attacks were a wake-up call for the Indian industry to take immediate steps to improve physical security of their establishments. There was no time for complacency, they added.

Other speakers like Srinivas Pingali, EVP, Quatrro BPO Solutions Pvt Ltd, said that the BPO industry had been directly impacted by the attacks and "any such attack in the future could severely dent the prospects of the domestic industry. The immediate business impact has also been minimized by the forthcoming Christmas and New Year holidays."

Responding to a suggestion, Chopra agreed on the need for the association to come out with its own security standards for the BPO sector. This, he said, would reassure potential overseas investors and clients, even as they would enable domestic companies to be prepared for ongoing security audits and checks.

Source: Times of India

Wipro BPO recruitments; Techies protest

Hundreds of students in West Bengal, protesting IT company Wipro's decision to recruit engineers as business process outsourcing (BPO) employees, met state IT Minister Debesh Das to air their problems.

The students, who were earlier selected for engineering jobs by the IT major, say the company is now recruiting them as BPO employees.

“We met the IT minister and he told us that he will look into the matter,” Sayantan Mukherjee, a student of Bengal Institute of Technology said.

"We were promised jobs in the company after we complete our engineering courses in 2009. But last week we were asked to join as BPO employees," he said.

Mukherjee got Wipro's offer in March 2007 for the post of project engineer, but was later asked by the company to join its BPO division.

"Moreover, the company is asking for a bond money of Rs 75,000 for the BPO job, which is unheard of in the industry. Usually project engineers are asked to deposit money, not BPO employees," he added.

However, when contacted, a Wipro official told the media that the decision was taken to give opportunity to graduates to start their work without any delay.

"Every year campus joining is spread out over the four quarters. This is done for logistical reasons of training and seating. Due to current business scenario we estimate delays in joining dates of some batches of recruits," Pradeep Bahirwani, VP (talent acquisition), Wipro, told from Bangalore through an email.

"We are providing them an option of a technical support role in our BPO division. The objective is to let engineering graduates commence work without delay," he said.

Bahirwani added that the employees would have an opportunity to move into the technologies business in 12-18 months based on business demand. "The annual compensation will remain unchanged as per the original offer letter and those not wishing to exercise this option would have to await their joining dates for the technologies division."

Mukherjee said similar things were happening in other states like Orissa and Andhra Pradesh. The students over there were also protesting against the decision, he said.

Source: Agencies

Terror strikes; Is outsourcing safe?

Terror times; Is outsourcing safe?

large global firm runs its trading desk out of Mumbai. Bookings for a leading airline are happening out of another office in a neighbouring city, while the telecom infrastructure of an overseas operator is being remotely monitored from another location in the country.

A terror attack on any of these sites can have significant implications for corporations in the US and other parts of the developed world as India emerges as the world’s back-office.

For instance, if a trade is not squared off on time, the firm will have to carry higher liabilities. Wednesday’s attack raises questions about the vulnerability of these locations to terror threats and the preparedness of firms and authorities to tackle them.

The issue assumes importance as nearly seven out of every 10 outsourced processes come to India, according to industry estimates. While 6-7 years ago, business process outsourcing (BPO) mostly involved basic data entry, a number of mission critical processes such as airline bookings and investment research are now taking place out of offices in Mumbai, Pune and Bangalore.

In its strategic review, Nasscom, the apex industry body, notes, “Indian BPO has undergone significant transformation since its inception over a decade ago... The past few years have seen the scope of these services expand progressively to include more complex processes involving rule-based decision making and research requiring informed judgment and domain knowledge,” the apex industry body notes.

Indian firms also manage infrastructure worth over $3-4 billion remotely for clients. Damage to these locations can bring down desktops and servers, besides crippling entire sections of organisations outside India. “After 9/11, there is a greater appreciation of the risk arising from a terror attack,” admits KPMG executive director Akhilesh Tuteja.

“But the level of preparedness even for mission critical operations is below average,” he adds. The redundancy plan usually involves a backup and mutiple service providers to ensure connectivity. But process capability and an ability to swiftly execute the process at another centre are not a reality in most cases.

“Disaster recovery plans are like an insurance you may never use. There is now an awareness about the need to have them, but the decisions are usually postponed because this is not an investment that will result in growth. Firms usually make investments for growth,” says PriceWaterhouseCoopers managing consultant Nikhil Donde.

Companies are saving costs amid the slowdown, as every bit can eat into margins. Multinational parents are managing a majority of the mission critical operations by way of captives. Ideally, 70% of the process should be offshored and 30% retained at the onsite location to minimise the risks, according to Mr Tuteja. But again there is a trade-off on costs, with real benefits kicking in only when the process is completly offshored.

In client contracts with third-party firms, it is not uncommon to find clauses related to business process continuity (BCP). However, these clauses rarely go into specifics and are usually interpreted in terms of having a multi-locational presence, back-up capability and multiple connectivity providers. Rarely do they consider whether the alternate locations will have people with the necessary skills. And this is really the biggest threat in a terror attack, when people at one location can be killed, say the experts.

Source: Economic Times

IBM India continues to hire despite recession

IBM's India BPO continues to hire and has not yet seen any impact of a slowdown.

That is the view of Sandip Patel, managing partner of IBM's global business services in India and South Asia, during a television interview at the Reuters India Investment Summit in Bangalore.

To check out the video interview...click on the link below:

http://in.reuters.com/news/video?videoId=94457&videoChannel=104

Gender inclusivity awards announced: NASSCOM

NASSCOM, the premier trade body and the chamber of commerce of IT software and services, today announced the winners of 'gender inclusivity' awards instituted by the organization.
The awards, which recognize outstanding practices to promote gender empowerment and women leadership development, were declared at the 3rd Annual IT Women Leadership Summit opened here on Wednesday.

It would be presented at the gala award nite being organized as part of the summit tonight. The 'gender inclusivity' awards recognize the efforts made by the company through policies, procedures and systems to foster inclusivity and innovative programs that are targeted at strengthening gender inclusivity at the work place.

Infosys Technologies walked away with the award for excellence in gender inclusivity from the IT Services and Product Companies sector, while IBM India Pvt ltd bagged the award for the most innovative projects in gender inclusivity.

Among the BPO sector IBM Daksh Business Process Services emerged winner whereas Ajuba solutions and ADP private limited walked away with the laurels in the best emerging company sector.

The award criteria includes five parameter namely business rationale, senior leadership support, communication, accountability and measurable results. "These awards recognize companies who are doing outstanding work enabling inclusivity and we hope that other companies will emulate the best practices," said Som Mittal, president, NASSCOM, while addressing the media.