Vodafone Hutchison has announced that it will be offshoring 450 call center jobs from Australia to Tasmania and India. A spokesman for Vodafone Hutchison Australia said that company would transfer an unspecified number of positions to a call centre in Mumbai and about 100 jobs to Kingston, Tasmania.
Service Stream, the company that was running Vodafone contract confirmed the telecom operator's plans to end the contract employing 450 in customer service and support roles starting in October to February. Michael Doery, Managing Director of Service Stream says that the company would try to find new roles for the affected employees, but was unlikely to accommodate them. "We're trying to do the right thing for our staff but not give them false expectations. Call centre people are unlikely to suit the other sort of work we do, which is technically-based or based on outdoor civil activities. If a company we're providing services to makes a decision to in-source call centre jobs to Tasmania and India, that's not our decision," Doery said.
The decision to transfer call center jobs out of Australia comes three months after Vodafone Australia and Hutchison 3G Australia formed a 50:50 joint venture. Speaking on the current development Nigel Dews, Australia Chief of Vodafone Hutchison said, "The opportunity to use our combined scale to enhance our customer service capabilities is an important outcome for the Vodafone Hutchison Australia merger."
Agencies
Showing posts with label offshoring. Show all posts
Showing posts with label offshoring. Show all posts
Saturday, September 19, 2009
Friday, January 30, 2009
Is Wipro set to hire 8,000 freshers?
Is the country's third-largest IT company bucking the hiring trend? Yes, so says the website ITexaminer.
According to a report on the site, Wipro is making around 8,000 campus offers this fiscal year. In an email sent to all freshers seeking jobs in areas such as technical support and offshoring, the IT major has invited applications for 15,000 seats, says the report.
In the mail, the company's corporate vice president for human resources, says that nearly 14,000 offers were made last year, with the students expected to join by the end of this fiscal. He emphasised that there has been no delay in new recruits joining the company, and that those who received offers this year are expected to join the firm within the next fiscal year.
Incidentally, for the first time ever, Wipro in its Q3 report, showed a drop in its employee headcount in the IT services business by about 1,100 as compared to the earlier quarter.
The company went down by 1,092 software engineers and 226 BPO employees during the quarter. Wipro had 96,965 employees as of December 31, 2008, which includes 75,385 employees in IT business unit and 21,578 employees in the BPO unit.
In the JAS quarter, the company had 97,552 employees as of September 30, 2008. Though volumes have grown year-on-year (y-o-y), the number of employees has remained stagnant at year-ago levels.
Indiatimes.com
According to a report on the site, Wipro is making around 8,000 campus offers this fiscal year. In an email sent to all freshers seeking jobs in areas such as technical support and offshoring, the IT major has invited applications for 15,000 seats, says the report.
In the mail, the company's corporate vice president for human resources, says that nearly 14,000 offers were made last year, with the students expected to join by the end of this fiscal. He emphasised that there has been no delay in new recruits joining the company, and that those who received offers this year are expected to join the firm within the next fiscal year.
Incidentally, for the first time ever, Wipro in its Q3 report, showed a drop in its employee headcount in the IT services business by about 1,100 as compared to the earlier quarter.
The company went down by 1,092 software engineers and 226 BPO employees during the quarter. Wipro had 96,965 employees as of December 31, 2008, which includes 75,385 employees in IT business unit and 21,578 employees in the BPO unit.
In the JAS quarter, the company had 97,552 employees as of September 30, 2008. Though volumes have grown year-on-year (y-o-y), the number of employees has remained stagnant at year-ago levels.
Indiatimes.com
Thursday, January 1, 2009
IT sector likely to grow 31.4 percent in '09
The domestic IT- ITeS market is likely to grow 13.4% in 2009, the slowest since 2003, as per market research firm IDC India. The market which includes hardware, software and services, grew 17.3% in 2008 to generate revenue worth Rs 1,01,031 crore.
India is likely to witness a slower growth in the coming five years, IDC said. The domestic IT-ITeS market is expected to record an average growth rate of 16.4% in 2009-13, against 24.3% during 2003-08. The slower growth will see enhanced competition, leading to a change in strategy and continuous market re-alignment on the part of players, it said.
"The issues in the short run, more pronounced throughout 2009, will be productivity, cost savings and customer retention. This would eventually pave way for innovative services by leveraging the existing infrastructure and aligning it with emerging opportunities," IDC India country manager Kapil Dev Singh.
The research firm said global IT-ITeS market is expected to grow only 2.6% in 2009, against 5% in 2008 and much slower than 7% in 2007. Despite a lower growth rate, India will continue to be the fastest-growing IT market in Asia Pacific, followed by China, Vietnam, Thailand and Philippines.
In the domestic market, the product categories expected to grow faster than the average include collaborative applications, storage software, system and network management software. Within IT services, segments likely to outgrow the average include desktop management, information systems outsourcing, network management and application management. Solutions such as virtualisation, unified communications and business continuity services will also grow faster on account of enterprises' focus on cost savings.
Among emerging technologies, cloud computing services such as software as a service (SaaS) will be tested and adopted on a larger scale and will perform even better than in 2008. IDC said the economic slowdown will further increase and accelerate the adoption of outsourcing services by the Indian enterprises, while consumer spending on IT will moderate. There will also be increased consolidation among outsourcing vendors.
Source: Economic Times
India is likely to witness a slower growth in the coming five years, IDC said. The domestic IT-ITeS market is expected to record an average growth rate of 16.4% in 2009-13, against 24.3% during 2003-08. The slower growth will see enhanced competition, leading to a change in strategy and continuous market re-alignment on the part of players, it said.
"The issues in the short run, more pronounced throughout 2009, will be productivity, cost savings and customer retention. This would eventually pave way for innovative services by leveraging the existing infrastructure and aligning it with emerging opportunities," IDC India country manager Kapil Dev Singh.
The research firm said global IT-ITeS market is expected to grow only 2.6% in 2009, against 5% in 2008 and much slower than 7% in 2007. Despite a lower growth rate, India will continue to be the fastest-growing IT market in Asia Pacific, followed by China, Vietnam, Thailand and Philippines.
In the domestic market, the product categories expected to grow faster than the average include collaborative applications, storage software, system and network management software. Within IT services, segments likely to outgrow the average include desktop management, information systems outsourcing, network management and application management. Solutions such as virtualisation, unified communications and business continuity services will also grow faster on account of enterprises' focus on cost savings.
Among emerging technologies, cloud computing services such as software as a service (SaaS) will be tested and adopted on a larger scale and will perform even better than in 2008. IDC said the economic slowdown will further increase and accelerate the adoption of outsourcing services by the Indian enterprises, while consumer spending on IT will moderate. There will also be increased consolidation among outsourcing vendors.
Source: Economic Times
Thursday, December 18, 2008
Indians to experience low salary hikes likely in 2009
Anticipating a decline in its business performance in 2009, India Inc is likely to cut back on the planned salary increase in the coming year, while most firms want to avoid huge job cuts, a latest survey says.
Majority of companies in the country are trying to be selective in planning the workforce, compensation and benefit cuts for 2009, while they anticipate a decline in their company's business performance next year, according to global HR consultancy Mercer.
The survey revealed that as much as 83 per cent of companies expect salary increases in the coming year to be lower than originally planned by them. The responses indicate that the companies are planning to look closely at holding down the level of compensation increases in 2009.
However, only 19 per cent of survey respondents are considering the more drastic step of freezing 2009 salaries at 2008 figures.
The results for companies in India generally match survey findings from other parts of the world. In China, Australia, the United Kingdom and the United States as well between 20 and 30 per cent respondents believe that the 2009 bonus payout would be reduced from those originally planned.
"India grew on the back of her knowledge and people -centric industries such as financial services, information technology and retail, among others. However, primarily due to employee costs having risen in India at double-digit rates since 2003, cost structures have been coming under severe strain," Mercer Consulting (India) country leader Padma Ravichandar said.
Most companies in India plan to avoid significant workforce reductions, but they do not plan significant hiring either, the survey revealed.
Nearly two-thirds (63 per cent) of companies surveyed revealed that a significant reduction in workforce was unlikely even as only one in four firms expect to continue their hiring activities at or above replacement levels.
This current situation should be perceived as a cooling-down period in terms of talent costs. This is a levelling act which may help India remain cost competitive in the long run. In the near term, the adverse impact of business sentiment seems all pervasive, Ravichandar added.
Over 80 per cent of respondents expect their company's business performance to decline in 2009, the Mercer survey noticed.
Further, corporate India expects mergers and acquisitions to be severely affected in the next year, with fewer than seven per cent of survey respondents expecting increased M&A activity.
Mercer's survey, conducted in early November, collected responses from over 100 human resource and finance professionals in India, as part of more than 1,000 responses from around the world.
Source: Agencies
Majority of companies in the country are trying to be selective in planning the workforce, compensation and benefit cuts for 2009, while they anticipate a decline in their company's business performance next year, according to global HR consultancy Mercer.
The survey revealed that as much as 83 per cent of companies expect salary increases in the coming year to be lower than originally planned by them. The responses indicate that the companies are planning to look closely at holding down the level of compensation increases in 2009.
However, only 19 per cent of survey respondents are considering the more drastic step of freezing 2009 salaries at 2008 figures.
The results for companies in India generally match survey findings from other parts of the world. In China, Australia, the United Kingdom and the United States as well between 20 and 30 per cent respondents believe that the 2009 bonus payout would be reduced from those originally planned.
"India grew on the back of her knowledge and people -centric industries such as financial services, information technology and retail, among others. However, primarily due to employee costs having risen in India at double-digit rates since 2003, cost structures have been coming under severe strain," Mercer Consulting (India) country leader Padma Ravichandar said.
Most companies in India plan to avoid significant workforce reductions, but they do not plan significant hiring either, the survey revealed.
Nearly two-thirds (63 per cent) of companies surveyed revealed that a significant reduction in workforce was unlikely even as only one in four firms expect to continue their hiring activities at or above replacement levels.
This current situation should be perceived as a cooling-down period in terms of talent costs. This is a levelling act which may help India remain cost competitive in the long run. In the near term, the adverse impact of business sentiment seems all pervasive, Ravichandar added.
Over 80 per cent of respondents expect their company's business performance to decline in 2009, the Mercer survey noticed.
Further, corporate India expects mergers and acquisitions to be severely affected in the next year, with fewer than seven per cent of survey respondents expecting increased M&A activity.
Mercer's survey, conducted in early November, collected responses from over 100 human resource and finance professionals in India, as part of more than 1,000 responses from around the world.
Source: Agencies
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