Nasscom believes that cloud computing and software-as-a-service (SaaS) provide excellent paradigms for software product companies to reach out to the mass of small businesses that require IT solutions.
SaaS allows small businesses to pay for what they need at the time they need it, instead of spending large sums upfront on IT solutions that are implemented onsite. This could substantially reduce the costs of IT, as also increase the ability of small businesses to access IT solutions.
Som Mittal, president of Nasscom, urged software product companies to rework their business models to provide their solutions as services.
Sharad Sharma, chairperson of the product forum of Nasscom and part of VC fund Canaan Partners, said the small business segment was opening up “really well”. “There’s a lot of opportunity for Indian software product companies in this because many of these companies have solutions that are world class,” he said.
He also noted the growing eagerness of large system integrators to work with software product companies to add value to their offerings. Product companies, he felt, could use such partnerships to reach global customers.
Agencies
Showing posts with label SaaS. Show all posts
Showing posts with label SaaS. Show all posts
Wednesday, October 28, 2009
Thursday, September 3, 2009
Lavasa to be tranformed into e-City by Wipro
Lavasa and Wipro announced their partnership for planning, implementing and managing information and communication technology (ICT) services across Lavasa city.
Wipro will support the city in the areas of city management system & services, e-governance, ICT infrastructure and value-added services, including providing intelligent home solutions and digital lifestyle. The ICT services will include voice-video-data services to various businesses operating out of Lavasa city.
According to a company release, the strategic partnership will focus on providing integrated and effective solutions for enhancing IT operations within the hill city. It will identify governance services and operating models, and define processes for delivering good governance.
Wipro will also provide the necessary infrastructure support, including technology selection, supply, installation and management of platforms, networks, data center, etc.
The estimated revenues out of this partnership from Lavasa city's first town Dasve is about $100 million over the next 10 years.
Speaking on the occasion, Rajgopal Nogja, president, Lavasa Corporation, said, "For a completely new hill city like Lavasa, technology leadership is a key driver of city development and management. Wipro has proven expertise in innovative ICT solutions and this partnership will ensure a quantum leap in not only being technologically proactive, but also realizing our vision in becoming a completely e-governed city.
Through this partnership, Wipro will also design the detailed infrastructure for telecom services for governance, and also for the residents and visitors of Lavasa city. Wipro will provide telecom-based services that will facilitate smart homes, and buildings including integrated building management systems, physical security requirements and other on-demand services.
Agencies
Wipro will support the city in the areas of city management system & services, e-governance, ICT infrastructure and value-added services, including providing intelligent home solutions and digital lifestyle. The ICT services will include voice-video-data services to various businesses operating out of Lavasa city.
According to a company release, the strategic partnership will focus on providing integrated and effective solutions for enhancing IT operations within the hill city. It will identify governance services and operating models, and define processes for delivering good governance.
Wipro will also provide the necessary infrastructure support, including technology selection, supply, installation and management of platforms, networks, data center, etc.
The estimated revenues out of this partnership from Lavasa city's first town Dasve is about $100 million over the next 10 years.
Speaking on the occasion, Rajgopal Nogja, president, Lavasa Corporation, said, "For a completely new hill city like Lavasa, technology leadership is a key driver of city development and management. Wipro has proven expertise in innovative ICT solutions and this partnership will ensure a quantum leap in not only being technologically proactive, but also realizing our vision in becoming a completely e-governed city.
Through this partnership, Wipro will also design the detailed infrastructure for telecom services for governance, and also for the residents and visitors of Lavasa city. Wipro will provide telecom-based services that will facilitate smart homes, and buildings including integrated building management systems, physical security requirements and other on-demand services.
Agencies
Oracle, Wipro join hands to offer w-SaaS
By looking at the potential in the cloud computing segment, Wipro, an IT services company has joined hands with Oracle, a global business software firm to offer a service that software firms can use to deliver products through the software-as-a-service (SaaS) model. The service called w-SaaS will enable software firms to offer their existing applications as SaaS in a multi-tenant model.
The service runs on Oracle's grid computing technologies, which includes Oracle databases, middleware and virtualization software. According to Wipro, this model is expected to result in savings of up to 50 percent of effort for SaaS enablement of existing applications, resulting in up to 10-20 percent savings in the total cost of ownership. "Our relationship with Oracle enables us to provide independent software vendor's (ISV) and joint customers, a powerful platform that allows them to improve their revenues in a cost effective manner," said Srini Pallia, Senior Vice-President and Global Head, Business Technology Services at Wipro.
This announcement from Wipro comes at a time when cloud computing is eating into the profits of several outsourcing companies by offering many similar benefits like reduced IT costs, less internal development of software and reduced management of applications and hardware. According to analyst firm Gartner, the market for worldwide software as a service (SaaS) is forecast to reach $8 billion in 2009, a 21.9 percent increase from 2008 revenue of $6.6 billion.
Wipro expects opportunities for this offering in North America, with growth potentials in the emerging markets of Latin America, Asia Pacific and Western Europe. Energy and utilities, retail, transportation, healthcare and manufacturing sectors will be focus verticals.
Agencies
The service runs on Oracle's grid computing technologies, which includes Oracle databases, middleware and virtualization software. According to Wipro, this model is expected to result in savings of up to 50 percent of effort for SaaS enablement of existing applications, resulting in up to 10-20 percent savings in the total cost of ownership. "Our relationship with Oracle enables us to provide independent software vendor's (ISV) and joint customers, a powerful platform that allows them to improve their revenues in a cost effective manner," said Srini Pallia, Senior Vice-President and Global Head, Business Technology Services at Wipro.
This announcement from Wipro comes at a time when cloud computing is eating into the profits of several outsourcing companies by offering many similar benefits like reduced IT costs, less internal development of software and reduced management of applications and hardware. According to analyst firm Gartner, the market for worldwide software as a service (SaaS) is forecast to reach $8 billion in 2009, a 21.9 percent increase from 2008 revenue of $6.6 billion.
Wipro expects opportunities for this offering in North America, with growth potentials in the emerging markets of Latin America, Asia Pacific and Western Europe. Energy and utilities, retail, transportation, healthcare and manufacturing sectors will be focus verticals.
Agencies
Did Google's Gmail really goof-up?
It's too bad the National Transportation Safety Board can't investigate Google to find out just why Gmail crashed Tuesday as Google's explanations for its outages (via its dashboard) are short and kindergarten-like.
The NTSB would seek out the root cause of the outage, hold hearings and issue a report with recommendations for fixing the problem. But Google follows the standard operating practice of cloud and SaaS (Software-as-a-Service) providers, and that is to tell customers as little as possible about an outage. They treat their customers like dumb bunnies.
A Gmail outage isn't on the scale of a contaminated food supply incident, the discovery of lead paint on children's toys, or a plane crash—all events that trigger a federal investigation and detailed reports that flesh out causes and remedies.
But what happens if Google wins contracts to provide applications and mail services for Los Angeles and other government entities?
Cloud and SaaS providers increasingly want to manage critical services for government. And in time, outages that are now annoyances may have critical implications to them. Los Angeles' IT department is recommending the city move to Google Apps and says the company's services "often exceed the current city level."
That's a plus for Google but if something goes wrong with LA's IT systems, at least there is still a clear line of accountability to the managers responsible and an opportunity to probe.
But along with telling customers as little as possible, hosting, cloud and SaaS providers indemnify themselves as much as possible from any business losses resulting from an outage.
In theory, the accountability is provided by the market: a customer can move to new service provider. But a migration to the cloud may be a path of no return. LA, in its assessment of cloud services, said that if it ditches its current infrastructure, "it may be cost-prohibitive to return to the city-owned and operated structure."
Today, the harm is mostly economic. When eBay Inc.'s PayPal service crashed last month, it was just something customers had to deal with it.
PayPal blamed the failure on a "back-end router" and some redundancy issues, and left it at that. That meant the companies like Sailrite Enterprises Inc., a sailing supply company, which relied exclusively on PayPal, were unlikely to learn what happened and had to suffer the loss.
But if cloud and SaaS providers manage government services then it's unlikely that an informed public will settle for incomplete explanations about outages.
If the service is critical, they will want to know what went wrong. Was the equipment upgraded, patched? Was staffing at proper levels? When was the last time someone tested the emergency generators? And so on.
Answers to fair and legitimate questions will be sought and little "dashboards" aren't going to cut it.
Agencies
The NTSB would seek out the root cause of the outage, hold hearings and issue a report with recommendations for fixing the problem. But Google follows the standard operating practice of cloud and SaaS (Software-as-a-Service) providers, and that is to tell customers as little as possible about an outage. They treat their customers like dumb bunnies.
A Gmail outage isn't on the scale of a contaminated food supply incident, the discovery of lead paint on children's toys, or a plane crash—all events that trigger a federal investigation and detailed reports that flesh out causes and remedies.
But what happens if Google wins contracts to provide applications and mail services for Los Angeles and other government entities?
Cloud and SaaS providers increasingly want to manage critical services for government. And in time, outages that are now annoyances may have critical implications to them. Los Angeles' IT department is recommending the city move to Google Apps and says the company's services "often exceed the current city level."
That's a plus for Google but if something goes wrong with LA's IT systems, at least there is still a clear line of accountability to the managers responsible and an opportunity to probe.
But along with telling customers as little as possible, hosting, cloud and SaaS providers indemnify themselves as much as possible from any business losses resulting from an outage.
In theory, the accountability is provided by the market: a customer can move to new service provider. But a migration to the cloud may be a path of no return. LA, in its assessment of cloud services, said that if it ditches its current infrastructure, "it may be cost-prohibitive to return to the city-owned and operated structure."
Today, the harm is mostly economic. When eBay Inc.'s PayPal service crashed last month, it was just something customers had to deal with it.
PayPal blamed the failure on a "back-end router" and some redundancy issues, and left it at that. That meant the companies like Sailrite Enterprises Inc., a sailing supply company, which relied exclusively on PayPal, were unlikely to learn what happened and had to suffer the loss.
But if cloud and SaaS providers manage government services then it's unlikely that an informed public will settle for incomplete explanations about outages.
If the service is critical, they will want to know what went wrong. Was the equipment upgraded, patched? Was staffing at proper levels? When was the last time someone tested the emergency generators? And so on.
Answers to fair and legitimate questions will be sought and little "dashboards" aren't going to cut it.
Agencies
Sunday, August 30, 2009
Check out the latest update of SaaS studies
Software-as-a-service (SaaS) is playing an important role in changing the fundamentals of business for user companies and for SaaS providers themselves. These changes are part of a multi-year 'loop' cycle that reciprocates between users and providers, with each side influencing the other in unforeseen ways.
Mismanaging this 'endless loop of innovation' will prevent user firms from being able to derive real competitive advantage from SaaS, prevent SaaS providers from competing on an increasingly global stage and trap ISVs (Independent software vendors) from growing along with the global user IT market.
Understanding how each side influences the others and how to manage it effectively through changing market scenarios, is the key theme of 'An Endless Cycle of Innovation: Saugatuck SaaS Scenarios Through 2014', the latest global research program developed and published by Saugatuck Technology.
On the launch of new study, Bruce Guptill, Managing Director of Research, Saugatuck Technology said, "The research shows us a combination of changing SaaS acquisition and adoption, both as a result of the global recession and as a result of the changing nature of SaaS itself. How users do business with SaaS is changing how providers develop and deliver SaaS and is changing how ISVs and other players will need to compete over the next several years. Failure to recognize and adapt to these changes will make it extremely difficult, and much more costly than it should be, for anyone to benefit from SaaS."
As the demand of SaaS is growing globally, the analysts expect that by year 2012, SaaS solutions is likely to become the de facto choice for the majority of user organizations that are replacing legacy applications or business systems as they reach the end of their useful lives or when driven by other important business considerations.
According to Guptill, by year 2014, SaaS and Cloud Computing will become an integral to infrastructure, business systems, operations and development within all aspects of user firms with variations in status and roles based on region and business culture. Prior to this time period, SaaS is likely to act as an important 'agent of change'.
Agencies
Mismanaging this 'endless loop of innovation' will prevent user firms from being able to derive real competitive advantage from SaaS, prevent SaaS providers from competing on an increasingly global stage and trap ISVs (Independent software vendors) from growing along with the global user IT market.
Understanding how each side influences the others and how to manage it effectively through changing market scenarios, is the key theme of 'An Endless Cycle of Innovation: Saugatuck SaaS Scenarios Through 2014', the latest global research program developed and published by Saugatuck Technology.
On the launch of new study, Bruce Guptill, Managing Director of Research, Saugatuck Technology said, "The research shows us a combination of changing SaaS acquisition and adoption, both as a result of the global recession and as a result of the changing nature of SaaS itself. How users do business with SaaS is changing how providers develop and deliver SaaS and is changing how ISVs and other players will need to compete over the next several years. Failure to recognize and adapt to these changes will make it extremely difficult, and much more costly than it should be, for anyone to benefit from SaaS."
As the demand of SaaS is growing globally, the analysts expect that by year 2012, SaaS solutions is likely to become the de facto choice for the majority of user organizations that are replacing legacy applications or business systems as they reach the end of their useful lives or when driven by other important business considerations.
According to Guptill, by year 2014, SaaS and Cloud Computing will become an integral to infrastructure, business systems, operations and development within all aspects of user firms with variations in status and roles based on region and business culture. Prior to this time period, SaaS is likely to act as an important 'agent of change'.
Agencies
Thursday, January 1, 2009
IT sector likely to grow 31.4 percent in '09
The domestic IT- ITeS market is likely to grow 13.4% in 2009, the slowest since 2003, as per market research firm IDC India. The market which includes hardware, software and services, grew 17.3% in 2008 to generate revenue worth Rs 1,01,031 crore.
India is likely to witness a slower growth in the coming five years, IDC said. The domestic IT-ITeS market is expected to record an average growth rate of 16.4% in 2009-13, against 24.3% during 2003-08. The slower growth will see enhanced competition, leading to a change in strategy and continuous market re-alignment on the part of players, it said.
"The issues in the short run, more pronounced throughout 2009, will be productivity, cost savings and customer retention. This would eventually pave way for innovative services by leveraging the existing infrastructure and aligning it with emerging opportunities," IDC India country manager Kapil Dev Singh.
The research firm said global IT-ITeS market is expected to grow only 2.6% in 2009, against 5% in 2008 and much slower than 7% in 2007. Despite a lower growth rate, India will continue to be the fastest-growing IT market in Asia Pacific, followed by China, Vietnam, Thailand and Philippines.
In the domestic market, the product categories expected to grow faster than the average include collaborative applications, storage software, system and network management software. Within IT services, segments likely to outgrow the average include desktop management, information systems outsourcing, network management and application management. Solutions such as virtualisation, unified communications and business continuity services will also grow faster on account of enterprises' focus on cost savings.
Among emerging technologies, cloud computing services such as software as a service (SaaS) will be tested and adopted on a larger scale and will perform even better than in 2008. IDC said the economic slowdown will further increase and accelerate the adoption of outsourcing services by the Indian enterprises, while consumer spending on IT will moderate. There will also be increased consolidation among outsourcing vendors.
Source: Economic Times
India is likely to witness a slower growth in the coming five years, IDC said. The domestic IT-ITeS market is expected to record an average growth rate of 16.4% in 2009-13, against 24.3% during 2003-08. The slower growth will see enhanced competition, leading to a change in strategy and continuous market re-alignment on the part of players, it said.
"The issues in the short run, more pronounced throughout 2009, will be productivity, cost savings and customer retention. This would eventually pave way for innovative services by leveraging the existing infrastructure and aligning it with emerging opportunities," IDC India country manager Kapil Dev Singh.
The research firm said global IT-ITeS market is expected to grow only 2.6% in 2009, against 5% in 2008 and much slower than 7% in 2007. Despite a lower growth rate, India will continue to be the fastest-growing IT market in Asia Pacific, followed by China, Vietnam, Thailand and Philippines.
In the domestic market, the product categories expected to grow faster than the average include collaborative applications, storage software, system and network management software. Within IT services, segments likely to outgrow the average include desktop management, information systems outsourcing, network management and application management. Solutions such as virtualisation, unified communications and business continuity services will also grow faster on account of enterprises' focus on cost savings.
Among emerging technologies, cloud computing services such as software as a service (SaaS) will be tested and adopted on a larger scale and will perform even better than in 2008. IDC said the economic slowdown will further increase and accelerate the adoption of outsourcing services by the Indian enterprises, while consumer spending on IT will moderate. There will also be increased consolidation among outsourcing vendors.
Source: Economic Times
Monday, December 1, 2008
Is Google a threat to telcos?
Google's influence and market power with key telecommunications industry stakeholders is having a significant impact on the industry, says research firm Gartner.
According to Alex Winogradoff, research vice president, Gartner, Google will continue to be a market disruptor and disintermediator, especially in the communications market. "Carriers should selectively partner with Google rather than trying to compete, especially in areas where they don't have differentiated and core assets," he said. "However, carriers should also find common ground with Google (for example, on network neutrality) and, if necessary, look for creative ways to oppose Google on issues critical to their survival."
Gartner said that coming late to the operating-system and mobile markets has not been a problem for Google and that its Android and Open Handset Alliance (OHA) activities have already had a profound effect on the mobile industry. In addition to disrupting the traditional telecom ecosystem, Google's actions are diluting the market potential and the service providers' ability to profitably monetise their investments in new markets (such as entertainment and software as a service (SaaS) applications).
The research firm highlighted six critical actions by Google that have already had, or will have, the greatest impact on the telecom industry. Google pressured the Federal Communications Commission (FCC) to set aside the "C" Block (22MHz to 11MHz in the uplink and 11MHz in the downlink within the US 700MHz spectrum auctions) as an open-access spectrum. All winning "C" Block bidders would be required to provide open access to applications (which cannot be blocked) and devices (which cannot be locked).
Google's primary motivation was to encourage the development of open broadband network platforms to ensure they will be able to deliver bandwidth-intense over-the-air services and applications.
On November 5 2007, several technology and wireless companies jointly announced the formation of the OHA and the development of Android, a new software platform for mobile devices that includes an operating system (OS), middleware and key applications based on the Linux OS and open-source principles.
This was quickly followed on November 12 2007, with a preliminary release of the Android SDK, as part of Google's $10 million developer challenge. This will help ensure that application and access openness is maintained on the mobile Internet as effectively as on the wired network to enable Google's ad model to spread as successfully as it has on the wired Internet; to open up the "closed" mobile industry ecosystem to Google's applications; and to enable Google to exert a strong influence over the development of the next-generation mobile OS.
Since the US regulator (FCC) adopted four network neutrality principles designed "to encourage broadband deployment and preserve and promote the open and interconnected nature of the public Internet," Google and other Web-centric companies have been lobbying the US Congress to codify these rules in favour of something called non-discrimination in network design between the public and private Internet.
In short, Google wants regulation to ensure that the public Internet remains free from potential discrimination and content blocking but also wants equality between the public and private Internet at no cost to customers or Web companies (in essence, no quality of service).
Google has been investing heavily to develop the world's most complete storehouse of geographic and mapping data supported by innovative applications that can detect mobile devices.
Google wants to be "the most-trusted source" and the best at matching up unique geographic location-based data so it can take advantage of just-in-time advertising opportunities derived from location-aware applications and bypass device manufacturers and carriers as the gatekeepers of location data.
Known as "white space" in the US and "interleaved spectrum" in the UK, this is the underutilised 800MHz spectrum that can be used to broadcast TV through the airwaves but also has highly favourable propagation characteristics for wireless broadband.
A powerful industry lobby backed by Google, Microsoft, Philips, Dell, HP, Skype and others (known as the Wireless Innovation Alliance) has been urging the FCC to develop rules to unlock the potential of TV white spaces.
Google's interest in white spaces is another effort to ensure that there are viable broadband options available for their services. The spectrum, which will likely be released as an open spectrum in 2010, would become another means for bypassing the carrier access network. Google is looking to engage enterprises by getting them hooked on using its applications and cloud computing infrastructure. Making it easy for users to download Google applications and giving them free space on Google's cloud infrastructure.
This will give Google great marketing insight to help it develop a presence within the SMB market. With eventual migration to larger enterprises where enterprises will come to Google for all their back-office SaaS needs.
The impact on carriers looking to generate revenue from the SaaS business model within the SMB market will require carriers to clearly differentiate their applications from Google or partner with it.
Source: Indiatimes
Wednesday, November 26, 2008
Is CRM by SaaS cheaper for corporates?
Organisations are experiencing project savings of 25 to 40 per cent by deploying CRM applications in software as a service (SaaS) mode l, according to Gartner Inc.
Gartner said that its clients were making these savings from reduced application expense and lower implementation costs.
Much of the savings that organisations are making is a result of a lesser dependence on large external service providers (ESPs), which typically help businesses improve customer processes as part of the CRM engagement but which play less of a role when SaaS is involved.
Among the top 100 SaaS deployments in 2007 and 2008, fewer than 10 per cent involved a large system integrator or an external enterprise business consulting team. This would indicate that the role of ESPs in designing, measuring and driving CRM process improvements will diminish at enterprises deploying SaaS solutions for CRM through 2012.
"Due to the increasing use of SaaS for CRM, ESPs -- which include business consulting and system integration services -- will have less influence on CRM processes as SaaS accelerates," said Michael Maoz, vice president and distinguished analyst at Gartner. "This could result in an erosion of customer satisfaction among large enterprises that invest in SaaS solutions unless they invest their own resources to measure and manage long-term CRM process improvements."
Gartner expects a similar drop in customer experience scores from midsize businesses. They're a stronger target for SaaS offerings, and they rarely use ESPs for business consulting skills.
Maoz said that many projects that involve complex customer service contact centers are reported to be "on hold" until better references are available from the large enterprise application vendors that are in the process of releasing a new generation of their products.
However, he said that SaaS is the deployment model of choice for an increasing number of projects. Gartner predicts that all forms of SaaS-delivered customer service applications in the call center will grow by more than 20 per cent per year through 2012, and this will deliver significant savings. By 2012, 30 per cent of new customer service and support application investments will be through the SaaS model.
Because SaaS applications lack sophistication in BPM and process design, and due to the absence of ESPs offering business process advice, the growing spread of SaaS CRM applications threatens CRM efforts.
"There will be significant savings in infrastructure and resource costs in migrating to SaaS, but to put that money to work in customer process improvements, careful performance measurement of 'before' and 'after' project spending will need to be performed," Maoz said. "If this does not happen, then the savings will be shortsighted, as they will not improve the relationship with the end customer."
In a difficult economic climate, it stands to reason that many businesses will make similar choices and choose not to measure the benefits of the SaaS model. Gartner's advice to organisations deploying SaaS for CRM is to ask the software solution provider for its CRM process credentials and those of its ESP partners.
Gartner said that its clients were making these savings from reduced application expense and lower implementation costs.
Much of the savings that organisations are making is a result of a lesser dependence on large external service providers (ESPs), which typically help businesses improve customer processes as part of the CRM engagement but which play less of a role when SaaS is involved.
Among the top 100 SaaS deployments in 2007 and 2008, fewer than 10 per cent involved a large system integrator or an external enterprise business consulting team. This would indicate that the role of ESPs in designing, measuring and driving CRM process improvements will diminish at enterprises deploying SaaS solutions for CRM through 2012.
"Due to the increasing use of SaaS for CRM, ESPs -- which include business consulting and system integration services -- will have less influence on CRM processes as SaaS accelerates," said Michael Maoz, vice president and distinguished analyst at Gartner. "This could result in an erosion of customer satisfaction among large enterprises that invest in SaaS solutions unless they invest their own resources to measure and manage long-term CRM process improvements."
Gartner expects a similar drop in customer experience scores from midsize businesses. They're a stronger target for SaaS offerings, and they rarely use ESPs for business consulting skills.
Maoz said that many projects that involve complex customer service contact centers are reported to be "on hold" until better references are available from the large enterprise application vendors that are in the process of releasing a new generation of their products.
However, he said that SaaS is the deployment model of choice for an increasing number of projects. Gartner predicts that all forms of SaaS-delivered customer service applications in the call center will grow by more than 20 per cent per year through 2012, and this will deliver significant savings. By 2012, 30 per cent of new customer service and support application investments will be through the SaaS model.
Because SaaS applications lack sophistication in BPM and process design, and due to the absence of ESPs offering business process advice, the growing spread of SaaS CRM applications threatens CRM efforts.
"There will be significant savings in infrastructure and resource costs in migrating to SaaS, but to put that money to work in customer process improvements, careful performance measurement of 'before' and 'after' project spending will need to be performed," Maoz said. "If this does not happen, then the savings will be shortsighted, as they will not improve the relationship with the end customer."
In a difficult economic climate, it stands to reason that many businesses will make similar choices and choose not to measure the benefits of the SaaS model. Gartner's advice to organisations deploying SaaS for CRM is to ask the software solution provider for its CRM process credentials and those of its ESP partners.
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