Showing posts with label food and hospitality. Show all posts
Showing posts with label food and hospitality. Show all posts

Thursday, August 13, 2020

Nu-Shakti Releases its Report on ‘Diet Paradox’ for Indians

Nutritious Diet

* Survey reveals a gap between awareness and action in consuming a nutritious diet

* 97% are aware of the essential nutrients and micro-nutrients required for their body

* 60% of the respondents ‘rarely’ or ‘never’ make a conscious effort to add nutritive elements or additional supplements to their diet

Nu-Shakti – a brand of Royal DSM – today released its report on India’s ‘Diet Paradox’. Highlighting the importance of a healthy immune system in protecting people from infections and ailments, the report stresses the role of adequate nutrition in building immunity. Based on a survey conducted with more than a thousand people across all age groups in Mumbai, Delhi, Chennai and Kolkata, the report highlights that unprecedented awareness levels in terms of health and nutrition are very often matched with a lax attitude in adopting healthy practices.

Virtually all respondents of the survey (98%) agree that a nutritious diet is essential for a healthy lifestyle, however, 60% of the respondents ‘rarely’ or ‘never’ make a conscious effort to add nutritive elements or additional supplements to their diet. According to the findings, even though nearly three-quarters (73%) of respondents know the connection between healthy eating and losing weight, more than half (55%) admitted that they had not consumed leafy vegetables in the required quantity the previous day.

In fact, the Global Burden of Diseases study ranked India 118 on its global index because poor dietary habits accounted for 310 deaths per 100,000 people. Despite awareness levels about proper nutrition and diet being high, these do not necessarily result in the right action. Nu-Shakti terms this behaviour the ‘Diet Paradox’.

Contextualising the research findings, Alok Kohli, Business Director – DSM India said: “Today people are aware that adhering to a healthy and nutritious diet promotes their overall well-being. But their challenge arises in taking practical action and adding nutritive elements in the daily diet.”

“As per our data, of the respondents who are well aware of the required quantity of leafy vegetables, (which are a rich source of micronutrients like iron) they need to consume daily, 55% did not actually partake the previous day. The same was true for more than a third (42%) of fruit consumption. This is a clear reflection of the need for adequate action in terms of nutrition,” adds Alok.

The ‘Diet Paradox’ survey revealed a gap between awareness and the need to make the necessary changes in their diets. Insights on the gap in action include 60% of the respondents admitting ‘rarely’ or ‘never’ making a conscious effort to add nutritive elements or extra supplements in their diet.

On being asked if they had consumed specific items on the previous day in the required quantity:

* 57% claim they did not consume dairy or milk products

* More than half (55%) did not consume leafy vegetables

* Even though they know the right amount of fruits to eat daily, more than one in three respondents (42%) did not consume these items

The survey revealed one of the reasons for this gap between awareness and action is because meals were being skipped regularly:

* 84% of respondents admitted they skipped meals

* 46% confessed they would forgo a meal because of an important work meeting

* 42% claimed they ‘rarely’ or ‘never’ consumed healthy or nutritious home-cooked meals during festivals

Additional survey highlights:

* Nearly one-third (31%) consider working timings the top barrier to a healthy lifestyle

* More than one-in-five (22%) believe their family is the constraint

* 62% claimed it was ‘extremely difficult’ or ‘difficult’ to influence family members to eat a healthy diet

In conclusion, Alok Kohli, Business Director – DSM India said: “Nutrition plays a key role in building a healthy immune system and in turn, protecting people from infections and ailments. Given this backdrop, dietary supplements can help in eliminating the ‘Diet Paradox’ by providing the proper quantity of nutrients. Significantly, dietary supplements can boost disease protection by 83%, improve immune function by 42% and raise energy levels by 31%. Considering the threat of infection posed by the coronavirus pandemic, dietary supplements, including home food fortifiers, can play a pivotal role in adding required micronutrients to the daily diet that can in turn support in safeguarding people’s health and well-being.”

Based on the concept of home fortification, Nu-Shakti increases the micronutrient value of home-cooked staple foods. This can help consumers more easily achieve a healthier, more balanced diet without altering taste, and appearance of the food or changing dietary habits. Nu-Shakti product range includes Powermix for Rice (Fortified Rice Kernels), Powermix for Atta (Atta/flour fortifier), and MixMe (Fortified orange-flavored beverage mix). MixMe beverage powder that contains 12 vitamins & 5 minerals, includes the key micronutrients like Zinc, Vitamin C, Selenium and others required for immunity building. As per ICMR RDA, each serving of MixMe beverage powder provides up to 30% of the recommended daily allowance of micronutrients for a child between 7-9 years.

Consumers can know more by visiting: www.nu-shakti.com.

DSM – Bright Science. Brighter Living. 

Nu-Shakti is a brand of Royal DSM – a global purpose-led, science-based company in Nutrition, Health and Sustainable Living. DSM’s purpose is to create brighter lives for all. Through its products and solutions, DSM addresses some of the world’s biggest challenges while simultaneously creating economic, environmental and societal value for all stakeholders: customers, employees, shareholders and society at large. DSM delivers innovative solutions for human nutrition, animal nutrition, personal care and aroma, medical devices, green products and applications as well as new mobility and connectivity. With approximately 23,000 employees, DSM and its associated companies register annual net sales of about €10 billion. Founded in 1902, the Company is listed on Euronext Amsterdam.

Friday, July 31, 2020

Experience Contactless Dining at Phoenix Marketcity, Whitefield

Phoenix Marketcity, Bengaluru’s ultimate Shopping & Lifestyle destination has reopened its food court by implementing ‘Contactless Dining’ – a unique and safe dining experience to its patrons. The initiative of contactless dining and ordering solution at the food court aims to offer a hygienic dining experience for the visitors. Contactless dining has minimised human contact by eliminating the use of high-touch elements at restaurants in the food court. Phoenix Marketcity has deployed this technology to make the entire process, from ordering to payment seamlessly digital.

With business activities resuming earlier this month, Phoenix Marketcity has reoriented its focus towards health and safety of its patrons and partners. Anticipating the challenges in food service, specifically the dining segment, Phoenix Marketcity has taken a major step to reinvent eating out experience through contactless dining to curtail contamination risk.

"The present situation demands all of us to prioritize safety and hygiene standards at all times. At Phoenix Marketcity we have set stringent SOPs that are constantly monitored. The contactless dining at our food court will ensure our patrons have minimal human contact to place their order or pay the bill. By deploying technology, we have eliminated the need for menu cards and bills that are often touched and could potentially be a source of concern. Thus, making the entire experience seamless, safe and convenient for our customers. We believe a proactive approach as this towards safety and hygiene will go a long way in building customer confidence and creating a safe environment all around” said, Mr. Gajendra Singh Rathore, Senior Centre Director, Phoenix Marketcity.

Introducing Contactless Dining at Phoenix Marketcity

Contactless Menu: Scan the QR code placed on the table / or from anywhere inside the mall to land on the home page of the Food Court to explore restaurant menu and pairing recommendations for digital orders. The user lands on the landing page of the food court where all the food court brands are visible.
Contactless ordering – order through the app (eliminates contact with the waiter/ staff to place an order or modify an order).
The order is then authenticated by the merchant and the User gets real time order status in his phone via WhatsApp
Contactless payment – Pay the bill via the app & leave the restaurant premises
 
4 Simple Steps for contactless dining/ordering

1 SCAN THE QR CODE WITH YOUR MOBILE CAMERA   
2 TAP ON THE NOTIFICATION LINK
3. ORDER FOOD (DINE-IN/TAKEAWAY)                                                                                         
4. Pay Online

Contactless Dining is a step forward in the right direction for the Food courts and we are sure this will provide for a safe and hassle-free dining experience for customers and improve the economics of the restaurant industry.

Our Food Court brands include : Wow Momo, Naga's, Subway, Eat Fit, Purani Delhi, Kababji, Shiv Sagar, Kailash Parbat, Squeeze Juice Bar, Bao & Grills, Smoke The Sizzler House, Hunan Express, Gongura, Marhaba, Keventers, Gelato, Asia 7 Express, Papa Roti.

Thursday, July 30, 2020

Worldmark Aerocity Re-Opens its Doors to Renewed Contactless Dining Experience Driven by Innovation

Contactless dining: 

* ‘The Walk’ opens its doors to fine dining with strict protocols for safety and introduction of contactless dining through QR code menus
* Innovation for safety: Keeping in tandem with the times, the requirements for sanitisation and hygiene has led them to develop innovative solutions to ensure a safe environment for all visitors
* Crowd management: The need for crowd management for their commercial spaces led them to venture into practices ahead of time to meet social distancing norms

As Delhi-NCR slowly unlocks itself in phases, Bharti Realty’s Worldmark  Aerocity is leading the commercial sector in innovative dinning-in experience by setting forth examples through its avant-garde solutions to COVID-19 challenges. They are leading the way in hygienic practices of retail food establishments to provide a contemporary, safe and hygienic environment to all diners.

Worldmark Aerocity’s ‘The Walk’, home to some of the top gourmet restaurants, cafes, and bars in Delhi-NCR, is following a strict repository of measures to ensure a comfortable and convenient dining experience for its customer. This is being done while maintaining its upscale dining standards of providing world class food through contactless dining. 

One of the crucial steps of contactless dining being followed by the restaurants is doing away with paper menus. They are instead offering QR codes that diners can scan using their smartphones at their respective tables and view the menu. They are also offering contactless digital payment options for both dining and takeaways. The restaurants are focusing on efficient crowd management through measures like reduced dining capacity, rearrangement of tables and pre-bookings. 

Tackling the challenges of COVID-19 with innovation, ‘The Walk’ has installed contactless kiosks at its entry points that will offer no-touch temperature screening and sanitizer dispersion. To ensure social distancing norms, escalators have been marked in three-step gaps. 

These innovations to the fine-dining experience are being maintained at both standalone restaurants and the food court of the curated food hub. These guidelines are part of a comprehensive SOP by ‘Bharti Care’, the facility management function of Bharti Realty, issued to all functioning establishments to operate responsibly. 

The video link for Worldmark Aerocity demonstrates the preparedness:

https://www.instagram.com/p/CDQVi3XgI4t/?igshid=88ydtapub85f

Friday, July 17, 2020

Radisson Hotel Group South Asia Enters into Strategic Tie-Up with EazyDiner in Indian Market


Radisson Hotel Group South Asia today announced its partnership with EazyDiner – India’s leading table reservation and food discovery platform. The partnership is a significant step to strengthen the Group’s Food and Beverage (F&B) capabilities in the region. The collaboration will serve all 94 operating hotels of the Group’s portfolio in India and will include table booking and home delivery services.

“We are excited to roll out our association with EazyDiner to usher in a new era of restaurant dining and safe food deliveries with participation across our network. This partnership is a very timely step for us as we innovate our business model to reach more guests. Food and beverage constitutes a critical lever of our strategy and is central to our business recovery and brand building efforts in these critical times,” said Zubin Saxena, Managing Director and Vice President Operations, South Asia, Radisson Hotel Group.

Radisson Hotel Group South Asia has devised 20 signature dishes for home delivery. Curated by Chef Rakesh Sethi, a known culinary expert in the Indian F&B industry and presently corporate executive chef for Radisson Hotel Group South Asia, these include items like Paan Kulfi with Gulkand Cake and Supari Cigar, Angaar E Jamun (Chocolate stuffed Gulab Jamun flambeed) and Trio Symphony (Gajar Halwa/Gulab Jamun Terrine/ Kalakand Tart/Kesar Phirni) amongst many others. Guests will be able to order these dishes online along with their favorite cuisines across Radisson Hotel group South Asia’s specialty restaurants through EazyDiner’s EazySafe+ platform that ensures safe takeaways and minimal-contact deliveries.

“Partnering with Radisson Hotel Group, South Asia, is a great value addition for us, and we are delighted to bring their signature dishes to our customers. The Group offers some of the nicest all-day dining restaurants in the country run by top chefs and renowned names like Chef Rakesh Sethi. The EazySafe+ hygiene rating by EazyDiner features these restaurants at the top of the list and we are certain that this collaboration will be mutually rewarding,” said Kapil Chopra, Chairman of the Board, EazyDiner.

Radisson Hotel Group has rolled out Radisson Hotels Safety Protocol, a new program of in-depth cleanliness and disinfection procedures, in partnership with SGS, the world’s leading inspection, verification, testing and certification company. Additionally, exhaustive food safety and hygiene manual and food and beverage protocol guidelines have been laid out for all hotels to ensure safe and secure F&B experience.

This collaboration will provide food lovers an opportunity to discover and book tables at Radisson Hotel Group’s restaurants when they become available for in-person dining while home deliveries can be booked immediately with a simple three-step ordering process and hassle-free online payment.

To order home delivery services across Radisson Hotel Group’s restaurants across India, download the EazyDiner app on your phone and enjoy great offers.

ABOUT RADISSON HOTEL GROUP

Radisson Hotel Group is one of the world's largest hotel groups with seven distinctive hotel brands, and more than 1,400 hotels in operation and under development in 120 countries. Its signature service philosophy is Every Moment Matters.

Radisson Hotel Group portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson and Country Inn & Suites by Radisson, brought together under one commercial umbrella brand Radisson Hotels.

Radisson Rewards is our global rewards program that delivers unique and personalized ways to create memorable moments that matter to our guests. Radisson Rewards offers exceptional loyalty benefits for our guests, meeting planners, travel agents and business partners.

Radisson Meetings places its guests and their needs at the heart of its offer and treats every meeting or event as more than just a date on the calendar. Radisson Meetings is built around three strong service commitments: Personal, Professional and Memorable, while delivering on the brilliant basics and our signature Yes I Can! service spirit and being uniquely 100% Carbon Neutral.

More than 100,000 team members work at Radisson Hotel Group and at the hotels licensed to operate in its systems.

ABOUT EAZYDINER

Founded in 2015 by a team of experienced hoteliers Rohit Dasgupta, Sachin Pabreja, Ahana Bhutani, Shruti Kaul, Kapil Chopra and Vir Sanghvi, EazyDiner is India’s first online instant restaurant reservation platform.

EazyDiner helps a user find great restaurants and bars, get a guaranteed reservation within 18 seconds and every reservation comes with a deal which enhances the dining experience, whether it is a substantial discount or a glass of wine for every diner. EazyDiner also provides safe & hygienic takeaway & delivery options for its users at restaurants ensuring the safety of its users through the EazySafe+ program.

Diners also have access to and can talk to experienced 24-hour food concierge for personalised recommendations. The EazyDiner Loyalty Program awards points which can be further redeemed for dining vouchers. EazyDiner currently lists over 1.5 lakh restaurants and bars with menus and offers real-time reservations at over 10,000 partner restaurants in 225 cities in India & Dubai. 

Thursday, July 16, 2020

Vestige Launches Assure Natural – Vegan, Cruelty-Free and Natural Personal Care Range that Promotes Harmony with Nature


Our planet is in crisis as it suffers unbridled exploitation of nature by mankind and is now raising an alarm for society to learn to respect nature and live in harmony with it. As the crisis of the pandemic looms large, it’s high time people and society adopt a more natural approach towards things that are good not just for the environment, but for humankind itself. With this intent, the leading Indian direct selling company Vestige Marketing Pvt Ltd, specializing in world-class health, wellness, personal care, cosmetics, agri and other products, has launched its natural and environment-friendly personal care range – Assure Natural. The products under this brand are made with extracts of exotic natural ingredients that are claimed to be good for the environment as well as people. The range is 100% vegan, not tested on animals and is PETA-certified.

Vestige’s aim is to move people closer to nature with Assure Natural products that are scientifically validated and extremely effective in providing deep nourishment to the body, skin and hair. Vestige has ensured that no animal testing was conducted so that Assure Natural products remain true to its promise of making beauty cruelty-free. Assure Natural products are vegan, PETA-certified and ethical. They are also free from sulphate, harmful chemicals, paraben, etc, ensuring that the customer feels as naturally cared for as possible.

Speaking on the occasion of the launch, Gautam Bali, Managing Director, Vestige Marketing Pvt Ltd, said, “It’s important that we as a society understand that we need to play a collective and constructive role to help mother nature heal and regenerate, which is why it’s the right time to integrate our lives with nature and live in harmony with it. At Vestige, our focus is to ensure our customers get the best of world-class products that are ethically-sourced making them good for both themselves as well as the environment. The Assure Natural personal care range is inspired by this higher purpose. It’s taking people closer to nature and helping them rediscover the care and love of mother nature while staying contemporary at the same time.”

Mr Bali also emphasised the fact that by refraining from cruelty against animals and adopting a vegan culture in product development, Vestige is delivering a message that it stands for nature first. “Vestige has recently launched its innovative and unique engine oil additive named MACH-DRIVE, which helps significantly in reducing emission from the engine and thereby is good for the environment. With Assure Natural, we took another leap towards becoming an environment-friendly company”, Mr Bali added.

Starting with seven products in skin and body care range, Assure Natural will launch many more products in the coming days. The products launched today are:

Assure Natural Sunscreen: It is a hydrating, softening, and non-greasy daily sun-care cream with SPF 40+. This protects the skin against harmful UVA and UVB rays that cause tanning, sunburns and premature ageing. Enriched with marshmallow and olive extracts, it balances the skin giving it a shine-free finish.

Assure Natural Lightening Cream: With SPF 15, it increases hydration, restoring the skin's structure and combats oxidative stress that causes premature ageing and dark spots. Enriched with passion fruit extract, which is high in Vitamin C and antioxidants, it keeps the skin firm and youthful.

Assure Natural Day Cream: It is a lightweight and fast-absorbing moisturising cream with Moringa and Amazonian Murumuru butter extracts that regenerate cells and provide long-lasting hydration, making the skin smooth, soft and radiant. 
Assure Natural Face Scrub: It is enriched with the goodness of real papaya extract that gently removes dead skin cells and leaves the skin soft, supple and radiant. It is rich in anti-oxidants, clears skin pigmentation and reduces dark spots. It slows down the ageing process by retaining the required moisture of the skin.

Assure Natural Charcoal Peel-Off Mask: It is a detoxifying and skin brightening formula that helps to pull out blackheads, dead skin, excess oil and improves the skin’s tone while adding youthful radiance. It also repairs skin damage and increases hydration.

Assure Natural Sleeping Mask: It is an overnight rejuvenating face mask, enriched with seaweed extracts, that naturally detoxifies and replenishes the lost moisture content of the skin, thereby, making it radiant, hydrated and youthful. It helps to soothe and soften the skin, and reduce skin sensitivity.

Assure Natural Body Wash is enriched with Siberian ginseng root and lime extracts, laden with antioxidants and Vitamin C. It helps in rinsing away daily impurities while keeping your skin smooth, soft, nourished and hydrated.

Wednesday, July 15, 2020

SunnyBee Unveils India’s First Self-Checkout Grocery Store in Chennai



SunnyBee Market, a chain of food stores in Chennai has introduced India’s first-of-its-kind self-checkout store in Besant Nagar, Chennai, considering the need for a safe shopping experience by limiting contact and to improve overall speed of checkouts.

WayCool Labs – the technology arm of WayCool Foods & Products, a leading agritech firm based in Chennai has developed this custom solution for SunnyBee.

An integrated hardware and software solution, the self-checkout counter occupies a minimal 4 sq.ft. floor space with a built-in high-speed scanner, touchscreen panel, and a billing printer. The counter eliminates the need to interact with the store staff altogether. Shoppers scan their purchases on their own and place the scanned products in the conveniently hanging bags or use their own bags. With a single click on the touch screen to pay, a QR code will pop up on the screen. Customers scan this QR code on their mobile using any one of the numerous UPI payment methods such as GPay, PhonePe, Paytm, etc.

This solution frees up the store billing staff to manage the store operations and improve customer service. The only place where there is an interaction with store staff is when staff will assist the customer for F&V produce to weigh, pack, and print/paste a barcode. The F&V bags with barcode can be scanned at the Selfie counter as well.

Sriram Sridharan, Business Head, SunnyBee Market said, “There has been a steady flow of shoppers as they look to stock up during these uncertain times. Though several retailers are open through the lock down with strict enforcement of safety measures, there is a sense of uncertainty among shoppers due to multiple interactions within the store. Hence, the self-checkout solution was designed, developed, and implemented in 15 days despite the lockdown. The initial response from customers is very positive and this is evident from their excitement to use the self-checkout counter every time they walk into the store.”

SunnyBee Market, founded in July 2015, is a one-stop premium food store that offers a wide assortment of more than 5,000 SKUs across multiple categories like regular & exotic F&V, Dairy, Staples, Indian and International foods. Operating 6 stores in Chennai, SunnyBee Market also conducts SunnyBee Santhai, a farmer and consumer connect platform where farmers sell their produce directly to consumers.

Monday, July 13, 2020

Vedanta Launches Phase 2 of ‘Meal for All’ Program to Daily Wage Earners

Vedanta Limited a subsidiary of Vedanta Resources Limited, a global oil & gas and metals company, has launched Phase 2 of its “Meal for All” program to provide meals to daily wage earners across the country during the Covid-19 pandemic.

The program successfully provided more than 11.08 lakh meals to daily wage earners in the first phase. The project also distributed 49,626 dry ration packets to local communities and engaged more than 15,000 women in mask-making activities. The program not only provided aid to the suffering people, but also extended a helping hand to stray animals in the rural and urban areas. More than 12.70 lakh stray animals were fed in Delhi, Mumbai, Jaipur and Pune in the first phase.

Speaking on the initiative, Mr. Anil Agarwal, Chairman - Vedanta Resources, said, “The spread of Covid-19 pandemic has led to the closure of many economic and employable institutions. This has left a huge number of daily wage earners stranded without any scope of income and daily essentials.  Our initiative is an effort to provide them with the basic necessities and ease their pain as much as possible. We aim to reach maximum number of people with this initiative and provide a ray of hope to the daily wage earners and give them strength.”

The Phase-2 of the ‘Meals for all’ program was flagged off by Mr. Gunvant Patel, noted entrepreneur and philanthropist. It will be a week-long initiative with a target of reaching 38,000 daily wage earners and their families across Delhi, Mumbai & Ahmedabad. They are being provided with ration kits consisting of daily essentials such as Rice, Pulses, Refined oil and Spices along with a pair of slippers. The project aims to provide better living conditions to people in the coming days whilst providing a temporary relief.

Complimenting Vedanta on this initiative, Mr. Gunvant Patel said, “The pandemic is truly a test of our resilience and the strength of togetherness, this is the moment where we have to come together to give, share and reach the people in need. Vedanta’s gesture through the program “Meals for all” is an example of humility and how such initiatives are so important during times like these. I am glad to contribute to the program and look forward to maximize our effortsrogram 

Vedanta Limited a subsidiary of Vedanta Resources Limited, a global oil & gas and metals company, has launched Phase 2 of its “Meal for All” program to provide meals to daily wage earners across the country during the Covid-19 pandemic.

The program successfully provided more than 11.08 lakh meals to daily wage earners in the first phase. The project also distributed 49,626 dry ration packets to local communities and engaged more than 15,000 women in mask-making activities. The program not only provided aid to the suffering people, but also extended a helping hand to stray animals in the rural and urban areas. More than 12.70 lakh stray animals were fed in Delhi, Mumbai, Jaipur and Pune in the first phase.

Speaking on the initiative, Mr. Anil Agarwal, Chairman - Vedanta Resources, said, “The spread of Covid-19 pandemic has led to the closure of many economic and employable institutions. This has left a huge number of daily wage earners stranded without any scope of income and daily essentials.  Our initiative is an effort to provide them with the basic necessities and ease their pain as much as possible. We aim to reach maximum number of people with this initiative and provide a ray of hope to the daily wage earners and give them strength.”

The Phase-2 of the ‘Meals for all’ program was flagged off by Mr. Gunvant Patel, noted entrepreneur and philanthropist. It will be a week-long initiative with a target of reaching 38,000 daily wage earners and their families across Delhi, Mumbai & Ahmedabad. They are being provided with ration kits consisting of daily essentials such as Rice, Pulses, Refined oil and Spices along with a pair of slippers. The project aims to provide better living conditions to people in the coming days whilst providing a temporary relief.

Complimenting Vedanta on this initiative, Mr. Gunvant Patel said, “The pandemic is truly a test of our resilience and the strength of togetherness, this is the moment where we have to come together to give, share and reach the people in need. Vedanta’s gesture through the program “Meals for all” is an example of humility and how such initiatives are so important during times like these. I am glad to contribute to the program and look forward to maximize our efforts.

Friday, November 13, 2009

IDC says India's domestic BPO market to touch $6.82 bn

After establishing itself as a major player in the international BPO market, India is now set to shift focus on the domestic market, which is projected to grow at over 30% annually.

According to a report by IT research firm IDC India, the country's domestic BPO market, with nearly 500 players, will grow at a CAGR of 33.3% to touch revenues of $6.82 billion by 2013, up from $1.62 billion in 2008.

The report said the domestic BPO industry would evolve from just running isolated processes for customers to engaging more deeply in identifying and transforming core business processes.

"Positive market indicators of an economic recovery, unbundling of mega outsourcing deals and large unaddressed white spaces such as regional language services support the current optimism," the report said.

Currently, the BFSI vertical contributes the lion's share of 37% to the domestic sector's revenues, while telecom contributes about one-fourth to it.

Other verticals like utilities and services, energy, food and hospitality, aerospace and automotives, consumer durables and government contribute 17%, while the travel segment contributes 8% to the revenue.

Agencies

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