After establishing itself as a major player in the international BPO market, India is now set to shift focus on the domestic market, which is projected to grow at over 30% annually.
According to a report by IT research firm IDC India, the country's domestic BPO market, with nearly 500 players, will grow at a CAGR of 33.3% to touch revenues of $6.82 billion by 2013, up from $1.62 billion in 2008.
The report said the domestic BPO industry would evolve from just running isolated processes for customers to engaging more deeply in identifying and transforming core business processes.
"Positive market indicators of an economic recovery, unbundling of mega outsourcing deals and large unaddressed white spaces such as regional language services support the current optimism," the report said.
Currently, the BFSI vertical contributes the lion's share of 37% to the domestic sector's revenues, while telecom contributes about one-fourth to it.
Other verticals like utilities and services, energy, food and hospitality, aerospace and automotives, consumer durables and government contribute 17%, while the travel segment contributes 8% to the revenue.
Agencies
Showing posts with label 2013. Show all posts
Showing posts with label 2013. Show all posts
Friday, November 13, 2009
Sunday, July 26, 2009
Can India emerge as the 3rd largest Internet users by 2013?
The number of internet users worldwide is expected to touch 2.2 billion by 2013 and India is projected to have the third largest online population during the same time, says a report.
"The number of people online around the world will grow more than 45 per cent to 2.2 billion users by 2013 and Asia will continue to be the biggest Internet growth engine.
"... India will be the third largest internet user base by 2013 - with China and the US taking the first two spots, respectively," technology and market research firm Forrester Research said in a report.
Globally, there were about 1.5 billion Internet users in the year 2008.
Titled 'Global Online Population Forecast, 2008 to 2013', the report noted that emerging markets like India would see a growth of 10 to 20 per cent by 2013.
"In some of the emerging markets in Asia such as China, India and Indonesia, the average annual growth rates will be 10 to 20 per cent over the next five years (2008-13)," the report said. India's number of Internet users was estimated to be 52 million in 2008.
In the next four years, about 43 per cent of the Internet users globally are anticipated to reside in Asia and neighbouring China would account for about half of that population.
"... the shifting online population and growing spending power among Asian consumers means that Asian markets will represent a far greater percentage of the total in 2013 than they do today," Forrester Research Senior Analyst Zia Daniell Wigder said.
According to the report, the percentage of internet users in Asia would increase to 43 per cent in 2013 from 38 per cent in 2008.
"The percentage of the global online population located in North America will drop from 17 per cent to 13 per cent between 2008 and 2013, while Europe's share will shrink from 26 per cent to 22 per cent.
"The percentage of those in Asia will increase from 38 per cent to 43 per cent and Latin America will remain steady at about 11 per cent of the global total," Forrester noted.
The report said apart from China, other Asian countries with substantial online growth rates include India, Indonesia, Pakistan, and the Philippines.
"By contrast, growth rates in some of the more mature markets such as Japan and South Korea will rise by less than two per cent each year," it added.
Agencies
"The number of people online around the world will grow more than 45 per cent to 2.2 billion users by 2013 and Asia will continue to be the biggest Internet growth engine.
"... India will be the third largest internet user base by 2013 - with China and the US taking the first two spots, respectively," technology and market research firm Forrester Research said in a report.
Globally, there were about 1.5 billion Internet users in the year 2008.
Titled 'Global Online Population Forecast, 2008 to 2013', the report noted that emerging markets like India would see a growth of 10 to 20 per cent by 2013.
"In some of the emerging markets in Asia such as China, India and Indonesia, the average annual growth rates will be 10 to 20 per cent over the next five years (2008-13)," the report said. India's number of Internet users was estimated to be 52 million in 2008.
In the next four years, about 43 per cent of the Internet users globally are anticipated to reside in Asia and neighbouring China would account for about half of that population.
"... the shifting online population and growing spending power among Asian consumers means that Asian markets will represent a far greater percentage of the total in 2013 than they do today," Forrester Research Senior Analyst Zia Daniell Wigder said.
According to the report, the percentage of internet users in Asia would increase to 43 per cent in 2013 from 38 per cent in 2008.
"The percentage of the global online population located in North America will drop from 17 per cent to 13 per cent between 2008 and 2013, while Europe's share will shrink from 26 per cent to 22 per cent.
"The percentage of those in Asia will increase from 38 per cent to 43 per cent and Latin America will remain steady at about 11 per cent of the global total," Forrester noted.
The report said apart from China, other Asian countries with substantial online growth rates include India, Indonesia, Pakistan, and the Philippines.
"By contrast, growth rates in some of the more mature markets such as Japan and South Korea will rise by less than two per cent each year," it added.
Agencies
Thursday, June 18, 2009
$13 Billion by 2013; Can Indian mobile reach this milestone?
The Compound Annual growth rate (CAGR) of the Indian mobile market is projected to grow at 12.5 percent from 2009-2013 and will exceed by $30 billion. According to Gartner, the India mobile subscriber base will cross around 771 million connections by 2013 and will grow at a CAGR of 14.3 percent in the same period from 452 million in 2009. India is also expected to become 2nd largest mobile consumer market after China.
"The Indian mobile industry has now moved out of its hyper growth mode, but it will continue to grow at double-digit rates for next three years as operators focus on rural parts of the country, growth will also be triggered by increased adoption of value-added services, which are relevant to both rural and urban markets," said Madhusudan Gupta, Senior Research Analyst, Gartner.
The mobile market incursion is projected to increase from 38.7 percent in 2009 to 63. 5 percent in the year 2013.
This growth is primarily because of the operators increasing their focus on the rural market, local consumer durable and electronic companies entering the domestic mobile handset segment, and lower handset prices, Gartner said.
Prepaid subscribers continue to be dominating the Indian mobile connection market. They accounted for more than 93 percent of all mobile connections in 2008 and are expected to grow to more than 96 percent of the connection base by 2013, surpassing 741 million connections versus 312 million in 2008.
The postpaid subscriber base will exceed 29 million subscribers by 2013; grow at 2.5 percent from 23 million in 2008.
The churn rate in India is 53.2 percent in 2009, and despite a maturing market, the ratio is expected to increase to 59.6 percent in 2013.
The overall growth of mobile services in India will be significantly contributed by revenue from data services, with a CAGR of 16.8 percent from 2009 to 2013. Prepaid subscribers are expected to adopt data services faster and more than the post-paid segment. The bulk of revenue will continue to come from voice services.
With the increased growth in data services, the percentage of revenue coming from voice will reduce from 89 percent in 2008 to 86 percent in 2013.
Gartner predicts that a significant drop in Average Revenue per User (ARPU), as the bulk of new subscribers will come from rural areas that are dominated by prepaid subscribers.
With the new operators joining the market, the voice tariffs will decline substantially in 2009. Growth will be triggered by increased adoption of value-added services, which are relevant to both rural and urban markets.
Agencies
"The Indian mobile industry has now moved out of its hyper growth mode, but it will continue to grow at double-digit rates for next three years as operators focus on rural parts of the country, growth will also be triggered by increased adoption of value-added services, which are relevant to both rural and urban markets," said Madhusudan Gupta, Senior Research Analyst, Gartner.
The mobile market incursion is projected to increase from 38.7 percent in 2009 to 63. 5 percent in the year 2013.
This growth is primarily because of the operators increasing their focus on the rural market, local consumer durable and electronic companies entering the domestic mobile handset segment, and lower handset prices, Gartner said.
Prepaid subscribers continue to be dominating the Indian mobile connection market. They accounted for more than 93 percent of all mobile connections in 2008 and are expected to grow to more than 96 percent of the connection base by 2013, surpassing 741 million connections versus 312 million in 2008.
The postpaid subscriber base will exceed 29 million subscribers by 2013; grow at 2.5 percent from 23 million in 2008.
The churn rate in India is 53.2 percent in 2009, and despite a maturing market, the ratio is expected to increase to 59.6 percent in 2013.
The overall growth of mobile services in India will be significantly contributed by revenue from data services, with a CAGR of 16.8 percent from 2009 to 2013. Prepaid subscribers are expected to adopt data services faster and more than the post-paid segment. The bulk of revenue will continue to come from voice services.
With the increased growth in data services, the percentage of revenue coming from voice will reduce from 89 percent in 2008 to 86 percent in 2013.
Gartner predicts that a significant drop in Average Revenue per User (ARPU), as the bulk of new subscribers will come from rural areas that are dominated by prepaid subscribers.
With the new operators joining the market, the voice tariffs will decline substantially in 2009. Growth will be triggered by increased adoption of value-added services, which are relevant to both rural and urban markets.
Agencies
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