ITC Infotech, a leading global IT services and solutions company, and a fully owned subsidiary of ITC Ltd., announced that the company has successfully deployed Helpdesk and Infrastructure Management services (IMS) at FRHI Hotels & Resorts (FRHI), a luxury hotel management company headquartered in Toronto, Canada. The company operates three distinct brands: Raffles Hotels & Resorts, Fairmont Hotels & Resorts, and Swissôtel Hotels & Resorts, which together provide a distinctive portfolio of luxury and upper upscale hotels.
Says Vineet Gupta, Executive Vice President & CIO, FRHI Hotels & Resorts, “With a significant footprint globally, we required a highly technical and experienced partner to support our IT infrastructure and make our helpdesk processes more streamlined and efficient. ITC Infotech ensures faster turnaround for issues that are reported by end users. Technical challenges are well supported by ITC Infotech, enabling our team to focus solely on strategic business initiatives. We are pleased to be associated with ITC Infotech whose top management focus is helping the company grow.”
ITC Infotech, with its proven capabilities in technical helpdesk management and extensive experience in service management and monitoring solution implementations offers a 24x7 Internal Help Desk support, Guest Help Desk support and Monitoring Services for FRHI from a dedicated offshore delivery centre. ITC Infotech’s rich experience in the hospitality industry, and their capability to provide multilingual support in languages such as English, French, Mandarin and Arabic offer unmatched value for FRHI.
Commenting on the deployment, L N Balaji, President - North American Operations, ITC Infotech said, “We are happy to have partnered with one of the most prestigious hotel groups worldwide. Handling the helpdesk operations and monitoring infrastructure of a global hotel company that operates more than 105 properties, with over 40,000 users, is challenging and complex. Our deep understanding of the hospitality domain and proven capability in infrastructure management services makes us one of the leaders in this space. We are confident that FRHI Hotels & Resorts will benefit from this partnership and be able to realize significant value.”
ITC Infotech is a niche player in the workspace transformation domain and has been helping global enterprises to blueprint their infrastructure roadmap while evaluating and adopting right fit technologies. The company designs, builds and manages scalable infrastructures and ensures 24X7 availability of all business applications. ITC Infotech’s services have delivered consistent total cost of ownership (TCO) reduction for Fortune class customers, through multiple delivery models and service-level agreement (SLA)-based services which guarantee the best solution for customers.
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