SAP Appoints Kulmeet Bawa as President and Managing Director of Indian Subcontinent

SAP SE has announced the appointment of Kulmeet Bawa as President and Managing Director for SAP Indian Subcontinent, effective July 20, 2020. Kulmeet will be responsible for driving and delivering an exceptional SAP experience for employees and customers across our ecosystem, as well as guide businesses in India, Bangladesh and Sri Lanka to adopt a digital-first mindset. Based in Gurgaon, Kulmeet will report directly to Scott Russell, President of SAP Asia Pacific Japan (APJ).

“The current pandemic environment requires companies to take swift action and accelerate digital transformation to become intelligent enterprises. At SAP we are committed to support our customers and help them transform, scale and win,” said Scott Russell, President, SAP APJ. “We are confident that Kulmeet’s track record of a customer-centric approach, his focus on people and effective team-work, coupled with deep industry knowledge, will propel SAP India to continued success,” he added.

Most recently, Kulmeet was the Chief Operating Officer for Resulticks where he led the growth strategy and execution of go-to-market for the organization. With cross functional experience of more than 25 years, Kulmeet has served with the Indian Army in the Armored Corps, subsequently moving to the corporate side. He led the India & South Asia market for Adobe orchestrating businesses to digitally transform and drive excellence in customer experience, prior to that he was with Microsoft Corporation and Sun Microsystems, managing enterprise strategies across industries and portfolios. 

“As India acclimatizes to the new reality in the new normal, it is important for businesses to permeate digital technologies in every industry, institution, business process, and individual experience,” said Kulmeet. “I am excited to move from Singapore back to India working closely with local customers, helping them adopt innovative technologies to achieve successful business outcomes,” he added.

Under the guidance and leadership of Deb Deep Sengupta, current SAP India MD and SAP veteran of two decades, the organization achieved significant success with strong growth across several business areas. Deep will work closely with Kulmeet to ensure a smooth leadership transition for our customers and partners. Deep’s next position will be announced in due course.

About SAP

As the Experience Company powered by the Intelligent Enterprise, SAP is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best: 77% of the world’s transaction revenue touches an SAP® system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. SAP helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want – without disruption. Our end-to-end suite of applications and services enables more than 440,000 business and public customers to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improve people’s lives. 

IT spending likely to fall 5.2% worldwide, says Gartner

The worldwide IT spending is on pace to decline 5.2 percent this year. However, the IT industry will return to growth in 2010, with IT spending forecast to total $3.3 trillion, a 3.3 percent increase from 2009, according to research firm Gartner. In Asia Pacific, IT spending is expected to grow by five percent to reach $515.6 billion in 2010.

Peter Sondergaard, Senior Vice President at Gartner and Global Head of Research, said that this represented a fast V-shaped recovery for IT spending in the region. Emerging regions will resume strong growth, he said. By 2012, the accelerated IT spending and culturally different approach to IT in Asia will directly influence product features, service structures and the overall IT industry.

However, growth varies considerably by country, vertical market and IT sector. Sondergaard said that while software would post the strongest growth in Asia Pacific, telecommunications still represented the largest area of IT investment.

In Australia, the five-year outlook for enterprise IT spending is a compound annual growth rate of 1.3 percent, with total IT spending by Australian businesses to reach Australian dollar 56.4 billion by 2013. The vertical sectors with the highest IT spending growth would be communications (3.2 percent), healthcare (2.6 percent) and utilities (2.3 percent). While IT spending will increase next year, Gartner cautioned IT leaders not to be overly optimistic.

"While the IT industry will return to growth in 2010, the market will not recover to 2008 revenue levels before 2012," said Sondergaard. 2010 is about balancing the focus on cost, risk, and growth. For more than 50 percent of Chief Information Officers the IT budget will be zero percent or less in growth terms. It will only slowly improve in 2011, he added.

Sondergaard said that the three most-searched terms by Gartner clients on gartner.com provide some clues as to the priorities of IT leaders around the world. Cost remained the most-searched term during 2009, although it peaked in May, followed by cloud computing. "Next year will be the year when cloud computing moves from the discovery phase to small pilots, as part of organizations' desire to move from owned to shared IT," he said.

The third most-searched terms on gartner.com were business applications such as enterprise resource planning (ERP) and customer relationship management (CRM). "We believe that 2010 will see increased focus on optimization of business processes linked to software applications, what we call application overhaul. That is what will drive growth in the software segment," Sondergaard said.

Agencies

Retail sector to grow at 28% during 2008-12 in India

During 2008-2012, the IT market in the Indian retail sector is likely to grow at an estimated compound annual growth rate (CAGR) of 23 percent; reaching $1.4 billion by 2012, says a report. According to the report titled as 'IT in the Indian Retail Industry: Emerging Trends and Market Opportunities' brought out by Springboard Research; software is estimated to grow at a CAGR of 28 percent for the period under review, while hardware will grow at 19 percent.

Springboard Research is an IT market research and advisory firm. The firm has brought out this report after interviewing leading IT vendors operating in the retail sector and 152 Chief Information Officers from both large and mid-sized retail companies across India. According to Nilotpal Chakravarti, Senior Research Analyst, Springboard Research, although the recession has affected retailers' profitability, it opens a window of opportunity for IT vendors as retailers turn to technology to address the challenging economic scenario. "Many retailers are eschewing curtailing their long-term IT projects, while they remain cautious with short-term IT spending and new investments," he added.

Nearly half of the CIOs in the retail sector interviewed, indicated large format stores/hypermarkets as the top business opportunity in the sector, while competition is named as the biggest business challenge by a majority of the CIOs. Inventory management has emerged as the top strategic IT focus areas for the CIOs, followed by supply chain management (SCM). Enterprise resource planning (ERP) topped the list of business applications in terms of actual deployments in the last 24 months.

According to Springboard's data, POS (Point of sales) is the top preferred store solution that Indian retailers have deployed in their stores. CIOs revealed that a large number of retailers mentioned price as a key determinant in external IT vendor selection, while strong service and support came in the second place on the list of priorities. Other influencers like vendor reputation and existing relationship rank much lower in the priority hierarchy. Springboard also found that local IT vendors have a sizeable foothold in the retail space because they provide low-cost, industry-specific solutions.

According to Springboard's data, SAP, Microsoft and Oracle hold the largest market share in the Indian retail sector, while HCL is the leading local vendor in the retail space. IBM is also named as among the leading vendors in this space.

"Best-of-class retail solutions like RFID, intelligent shelves, and kiosks still remain out of reach for the Indian market because of their high cost. IT vendors should look to address this gap by rationalizing costs, along with clearly defining ROI benefits for clients," said Chakravarti.

Agencies

Is Open Source Really Open?

Open source software in the traditional sense means software whose source code is freely available and modifiable. (Yes, we know there are versions of software that are only pseudo open source where the source is available, but not for free. Or the source code is available, but not modifiable, etc). In our opinion, most businesses should not, and will not, care if a software is open source. Even if they have control over the source code, they might not have the technical capability to solve a particular problem or implement a particular feature.

So, there will be certain software that will work 'out of the box' with the features you would want, while others like ERP, CRM or BI systems need to be highly customised as per the nature of business. However, you can hire talent to modify an open source software as per your requirements. For example, if you are using a popular PHP application, the source code is available and can be freely modified by in-house talent at a reasonable cost. This would entirely depend on the type of application and the expertise available including its price.

Understand your business requirements

The very first step that any business needs to figure out is what they plan to achieve by implementing a particular open-source solution. Ask yourself, "How will I make my work cheaper/faster/easier using this tool? What business objective will this tool facilitate?" For, every IT solution entails direct and indirect costs. For example, before you deploy any ERP, CRM or BI solution or migrate your existing solution, you should have clear and quantifiable objectives that should be met. Will this CRM software help me better understand and, in turn, serve my customers? Will this ERP solution help me reduce inventories? Will it facilitate better warehouse management? Will the BI solution help me gain more insights about my products and services that I don't already know? Is it worth the time, effort and price?

How do I facilitate the implementation?

If you have identified a unified communication solution or a ERP, CRM or a BI solution, you should know what features you would require the most. Do you require features like collaboration? How much control is required? What is the level of security that you would expect? You should evaluate all offerings (open source or not/paid or free) based on the above set of requirements. Next you must hunt for all possible offerings so that you can compare multiple solutions and their pros and cons.

Open source DOES NOT always mean free

It is a common misconception that open source software is free. While many software follow that norm, it is not a rule. You might have to spend on certain open source software. Also, there are training and support costs associated with open source software as well.

While it might not be very difficult to learn a shiny new open source browser, you cannot say the same about a content management or a ERP/CRM system. For example, for a particular open source software that is not popular, the availability of support will be lower and support costs will be higher as a general rule. Also, open-source projects such as Firefox, Thunderbird, Apache, etc are well-established. Using a well-established software ensures long-term support for the software in terms of features, bugs and security patches. There are a lot of open source software that started with a bang and lost steam over a period of time. Also, commercial and non-open source software may be good in terms of providing better support as those companies are legally required to do so. Also, you can install a low cost/free open source solution and buy support from many commercial vendors.

Conclusion

Having considered the above-mentioned points, perform an in-depth research before deciding on which solution to adopt.

CXOtoday

Business does not stop due to non-availability of IT

The seriousness of IT in the real estate industry is still at a nascent stage in India Despite the seriousness of IT in the real estate industry being at a nascent stage, the Mumbai-based Lavasa Corporation Limited, a leading property deveoper undertaking large-scale lifestyle development in India has deveoped a new urbanism principle towards IT. In a discussion with Manu Sharma of CIOL Bureau, Vinod Vyas, Head – Information Systems of Lavasa Corporation Limited spoke about the new communications sytems implemented and also on what are the challenges he forsees in the future.

CIOL: What are the major challenges faced by you in your organization?
Vinod Vyas: The seriousness towards IT in Real Estate industry is still less because of simple reason that business does not stop due to non-availability of IT. However, certain organizational necessities cannot be avoided such as office automation, finance & accounts, sales and MIS. Thus major challenge is to aware users to use IT for automation where traditionally they are completely manual such as construction, projects, land department etc.

CIOL: Does your organization link IT budget with the company's performance/growth? If yes please elobrate?
Vinod Vyas: No. Our management has a strong conviction that IT is critical to the business of Lavasa and hence IT is viewed as a critical investment.

CIOL: Can you cite any specific areas where IT has come up as an accomplishment in your stint?
Vinod Vyas: Introducing integration of conventional communication methodologies with new IP based communication systems such as IPPBX, VoIP etc.

CIOL: Going forward, what are the challenges that you foresee?
Vinod Vyas: Change Management (User's acceptance to automation and revised business processes.)

CIOL: How far have you come as regards to adopting 'Green IT technologies'? Vinod Vyas: We are concerned about the global warming. The initiatives are at planning stage.

CIOL: What will be the IT budget for the new fiscal year? What is the growth rate over last year?
Vinod Vyas: The budget is significantly more than the previous year.

CIOL: Name the top 5 items that you expect to spent during the fiscal year?
Vinod Vyas: Some of the major IT items that we invested during the last fiscal include: Infrastructure & Telecom and also in ERP.

CIOL: Do you feel the amount allocated for IT is sufficient if yes why? If not why not? How much should you be spending?
Vinod Vyas: The amount is decided by Head – IT and COO together and its sufficient as per business need.

CIOL: Has the prices of the IT products (hardware/software) been on the decline due to the current stronger rupee against the US dollar in 2007?
Vinod Vyas: Not much

CIOL: Since the rupee is growing stronger against the dollar in 2007, don't you thing it is the right time to purchase IT products both hardware/software?
Vinod Vyas: It effects when the purchases are huge in quantity.

CIOL: How big is the IT staff in your organization?
Vinod Vyas: The strength in our organization is presently ten.

Lawson to make a dent in the Indian ERP market

Lawson Software, the Minnesota-based third largest ERP company has entered the Indian market as part of the strategy to attract regional partners to serve customers.

According to a Gartner reports, India's ERP market is pegged at $143 million and is growing at 14-15 percent on a yearly basis. With more companies emerging in the infrastructure space, Lawson has opened an office in New Delhi to expand in the region. It has also appointed Kamal Sharma as its regional head for Lawson South Asia.

Talking to CIOL, Harry Debes, president & CEO of Lawson Software said, "we were predominantly a US-based company but have gone global since and have presence in about 33 countries. We see huge opportunities in India and other BRIC countries and expect to grow at a steady pace."

The company is already serving customers in India and Sri Lanka through partnerships with Symphony Services and ETP International and plans to draw on the expertise of more local partners and provide sales and marketing support via its India office.

"Even though ERP major Lawson opens India office have had their presence in India for several years, still we are sure of gaining a sizeable market share in the coming years through our partnership," remarks Debes.

In fact, the company entered India way back in 1994 and has about 25 customers existing in India and hopes to now focus on the mid-level customers. "Walmart, the leading global retail giants is one of Lawson's big corporate customers, so not necessarily targeting only on mid-sized or big corporates but will remain focused on new companies in fashion, F&B, healthcare, public sector verticals in India," says Sharma.

But on specific verticals like the healthcare segment where in Lawson claims to have about a 60 percent market share in the USA, the company is looking for active partners in the healthcare industry mainly for back office. Likewise, it has already signed up with ITC, Reliance Retail, PTEX in the fashion and garment vertical and KPIT Cummins in the equipment service and retail segments. It also has TBA in the food & beverages (F&B), Symphony in the distribution & manufacturing and likely to enter in the other segments also shortly.

The company plans to employ four initially at its Delhi office and grow over the years. On the global front, the company is expected to grow its headcount by 15 percent in 2008.

Lawson currently has offices in China, Hong Kong, India, Indonesia, Japan, Malaysia, Philippines, Singapore, Taiwan and also in Thailand.