The outsourcing revenues from the telecom sector in India are set to grow at a CAGR of 31 percent to nearly $2 billion in 2012, says a report by Ernst & Young in a first of a kind study on potential of domestic BPO industry. The telecom industry has been growing fast in spite of recession adding around 10 million subscribers every month with a subscriber base of 375 million in 2008-09.
In 2005, Bharti Airtel, which has been growing at a Compound Annual Growth Rate [CAGR] of 41 percent in last two years, started the trend of outsourcing its call center to other global companies like Mphasis, IBM Daksh, Teletech and HTMT at $272.2 million. Since then there is pressure on other telecom providers to do the same. "This domain (telecom) has already witnessed a couple of large outsourcing deals in recent months and the trend is expected to continue," said Ernst & Young partner Milan Sheth. In 2008, Telecom revenues added upto 50 percent of the domestic BPO revenues at $661 million.
BPO is also a huge job creator for telecom industry. According to the study, in 2008 telecom BPO hired over 1,22,440 people and by 2012 this number is expected to double. Banking is the second biggest employment generator for domestic BPOs. The banking sector employed around 70,100 people in 2008 and by 2012 this is projected to go up to 2,25,900. The two sectors contribute 80 percent of the domestic BPO revenues and is expected that revenues will reach $6 billion by 2012.
According to the report the key driver for BPOs in telecom is demand for customer care and sales and marketing services.
Agencies
Showing posts with label Ernst and Young. Show all posts
Showing posts with label Ernst and Young. Show all posts
Friday, May 29, 2009
Wednesday, March 11, 2009
Has Wipro set up new consulting R&D arm?
Technology major Wipro is planning a deep plunge into the global consulting market with the idea of competing with true-blue global consulting brands and IT consulting firms.
In preparation for this move, the company has carried out an in-depth study on select consulting majors including Ernst & Young, PriceWaterhouse Coopers, McKinsey and Bain & Company to understand what made them stay different in the consulting world.
Anurag Srivastava, head of Wipro Consulting Services (WCS) said, "The objective of the study was to gather a holistic understanding of the consulting business. We want to create differentiation in the global markets through innovation-driven consulting. Consulting will be the front-end service for most of our large business deals.''
Wipro has also set up a dedicated research and development arm, Global Research Centre, to support its initiatives in the consulting space. The R&D facility will seek to enhance the business value to clients through innovation. The company believes that consulting will work as a powerful tool during times of recession to gain customer confidence.
Wipro employs over 1,200 consulting professionals and 7% of them will now be part of the R&D team. The team will track 12 industry verticals. The research activity starts with profiling the customer, moves on to analysing industrial trends, followed by providing a macro-economic snapshot and culminating in a viable business strategy.
The job of the R&D team is to lay seeds of innovation. It will play a key role in bridging the divide between ideators and front-end workers.
"The researchers will work in tandem with consulting professionals, so that customers are increasingly benefited,'' Srivastava said. "Consulting will have a significant impact on our IT/BPO revenues. It will transform us from an outsourcing player to a transformational partner."
Agencies
In preparation for this move, the company has carried out an in-depth study on select consulting majors including Ernst & Young, PriceWaterhouse Coopers, McKinsey and Bain & Company to understand what made them stay different in the consulting world.
Anurag Srivastava, head of Wipro Consulting Services (WCS) said, "The objective of the study was to gather a holistic understanding of the consulting business. We want to create differentiation in the global markets through innovation-driven consulting. Consulting will be the front-end service for most of our large business deals.''
Wipro has also set up a dedicated research and development arm, Global Research Centre, to support its initiatives in the consulting space. The R&D facility will seek to enhance the business value to clients through innovation. The company believes that consulting will work as a powerful tool during times of recession to gain customer confidence.
Wipro employs over 1,200 consulting professionals and 7% of them will now be part of the R&D team. The team will track 12 industry verticals. The research activity starts with profiling the customer, moves on to analysing industrial trends, followed by providing a macro-economic snapshot and culminating in a viable business strategy.
The job of the R&D team is to lay seeds of innovation. It will play a key role in bridging the divide between ideators and front-end workers.
"The researchers will work in tandem with consulting professionals, so that customers are increasingly benefited,'' Srivastava said. "Consulting will have a significant impact on our IT/BPO revenues. It will transform us from an outsourcing player to a transformational partner."
Agencies
Tuesday, December 23, 2008
BRIC will account for 40% of world growth by 2020
BRIC nations - Brazil, Russia, India and China - are likely to contribute 40 per cent of global economic growth in the next 10 years due to a "tectonic shift" in the distribution of global capital over the next decade, global consultancy firm Ernst & Young said.
"Companies and governments in the developed world have to face up to the reality that there will be a further shift in the economic balance of power in the years ahead," Mark Otty, Area Managing Partner (Europe, the Middle East, India and Africa) at Ernst & Young said.
In the latest research note titled 'For Richer, For Poorer Global Patterns of Wealth', Ernst & Young said emerging economies have seen their share of global output and wealth rise significantly over the last few years, driven by faster growth, rising income, high savings ratios, strong investment and export.
In the next decade, the BRIC countries are likely to contribute 40 per cent of global growth, while the US would account for around 14 per cent.
China is set to become the biggest economy in the world in public-private partnership terms by 2019 and by 2020 the BRIC countries would account for almost a third of global GDP - of which China will contribute 18 per cent.
E&Y projects that the BRICs would account for 65 per cent of global basic metals output by 2020 and here also China would account for the lion's share of growth.
According to the report, around 77 per cent of world reserves, totalling almost $ trillion, are held by emerging markets. Besides, cross-border private investment by emerging economies has been increasing as well.
Sources: Agencies
"Companies and governments in the developed world have to face up to the reality that there will be a further shift in the economic balance of power in the years ahead," Mark Otty, Area Managing Partner (Europe, the Middle East, India and Africa) at Ernst & Young said.
In the latest research note titled 'For Richer, For Poorer Global Patterns of Wealth', Ernst & Young said emerging economies have seen their share of global output and wealth rise significantly over the last few years, driven by faster growth, rising income, high savings ratios, strong investment and export.
In the next decade, the BRIC countries are likely to contribute 40 per cent of global growth, while the US would account for around 14 per cent.
China is set to become the biggest economy in the world in public-private partnership terms by 2019 and by 2020 the BRIC countries would account for almost a third of global GDP - of which China will contribute 18 per cent.
E&Y projects that the BRICs would account for 65 per cent of global basic metals output by 2020 and here also China would account for the lion's share of growth.
According to the report, around 77 per cent of world reserves, totalling almost $ trillion, are held by emerging markets. Besides, cross-border private investment by emerging economies has been increasing as well.
Sources: Agencies
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