* 82% of Indian brands still rely heavily on third-party cookies
* 61% cookie-using Indian leaders say they view cookies as a “necessary evil,” even though they realise continued overreliance is a losing strategy for the long-term
* 96% Indian leaders use Customer Data Platforms (CDPs), out of which 57% say they’ve already gained more direct relationships with customers, 46% have seen a rise in customer loyalty (46%), and 43% have seen an increase in the number and value of completed transactions
Today, Adobe has released new research that shows brands aren’t taking the necessary steps to evolve their data strategies, despite serious near and long-term impacts on their businesses. The global survey of more than 2,600 marketing and consumer experience leaders (including 405 India respondents) also explores the marketing investments and strategies that set industry leaders apart from the competition.
In India, the majority (82%) of brands still rely heavily on third-party cookies, with over half (61%) of leaders expecting the end of third-party cookies will hurt their businesses. The research shows that one in every two respondents (53%) agree that the ambiguity over cookie deprecation is causing an overall acceleration in the prioritization for readiness for a cookieless world.
According to Anindita Veluri, Marketing Director, Adobe India, “Third-party cookie landscape is moving towards becoming outdated soon. This calls for business leaders to diversify their strategies now and increase focus on first-party data to build more direct and personal relationships with customers based on the data willingly shared thereby fostering trust.”
Brands rely heavily on third-party cookies
Although deprecation is on the horizon, 64% of India leaders still spend at least half of their marketing budgets on cookie-based activations – and 86% plan to increase spending on cookie-dependent activations this year. Most (87%) leaders in India still rely heavily on third-party cookies because they feel they’re very effective and a quarter (29%) of respondents surveyed believe that they do not have the resources to evolve their strategy.
An overdependence on third-party cookies is about to backfire on brands
Many India leaders expect the end of third-party cookies will hurt their businesses, in some cases profoundly: 40% said it would “devastate” their businesses, 22% anticipate significant harm, and 24% predict a moderate negative impact. Many heavy third-party cookie users believe they don’t have a choice, with over half (61%) of cookie-using leaders saying they view cookies as a “necessary evil,” even though many realise that continued overreliance is a losing strategy for the long-term. One in four respondents in India (29%) say they can’t get the resources to evolve their strategies.
While many companies are now on the path to abandoning cookies, some (11%) say they’re not changing out of a perceived lack of urgency. Others (22%) plan to change but are delaying preparations.
Customer data platforms (CDPs) are helping brands prepare for a cookieless future, and a cookieless now
The research found that 96% of leaders surveyed in India are already using Customer Data Platforms (CDPs), out of which over half (57%) of India leaders who use CDPs have already gained more direct relationships with customers, a rise in customer loyalty (46%), and an increase in the number and value of completed transactions (43%). CDPs also improve internal workflows, with 47% in India saying it enabled better and faster work across marketing and IT and more efficient ROI production (36%).
Adobe Real-Time Customer Data Platform (Real-Time CDP) now delivers billions of predictive insights a year based on real-time customer profiles. These insights empower teams to engage customers who are likely to buy – or who may be considering switching to a competitor. The platform has become the customer experience engine of choice for leading brands across numerous industries.
About Adobe
Adobe is changing the world through digital experiences. For more information, visit http://www.adobe.com/in.
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