82% Of Laptop Problems Are Hardware-Related, Only 18% Are Software-Related: Onsitego’s White Paper

* Wi-Fi, Keyboard, trackpad and display are some of the topmost laptop hardware problems 

The forced work-from-home, and e-learning phenomena induced by the pandemic has led to an uptake in the use of laptops and also the troubles related to it. The top laptop problems that engulfed India were revealed in a new white paper released by Onsitego, a leading brand in after-sales services of devices and appliances. The white paper was prepared after studying over 8,000 laptop cases nationally. According to the white paper, more than 82% of laptop distresses are hardware-related compared to just 18% of software related.

Within hardware, while display and keyboard related problems were expected to be the topmost, surprisingly Wi-Fi connectivity emerged as the highest that stood at 27% of all laptop service requests. 18% accounted for keyboard and the trackpad related issues followed by display at 15% and battery and charging related glitches at 8%. All other hindrances, such as audio, Bluetooth, exhaust fans, hard disk, overheating, physical damage, power button, and webcam, accounted for around just 2% of laptops serviced. In a few cases, where the root cause of the issue can’t be identified, those are mostly related to a faulty motherboard.

In the software category, the primary concerns are around resource-hungry applications that accounted almost half (50%) of all laptop service requests. This is followed by whopping 41% reporting their laptop getting hung in the middle of their usage due to inefficient background apps, malware or viruses and lastly the issues faced due to windows updates stood at a minimal 4%.

Kunal Mahipal, CEO, Onsitego, explained, “The demand for laptops have gone up exponentially with the pandemic. Now in addition to smart phones, laptops too have penetrated deep into Indian households. The over usage of laptops and not being aware of how to correctly maintain them has led to a spike in the number of laptop problems reported by consumers. This white paper gives us interesting insights into some of the most common laptop problems that consumers face today.”

The white paper further reveals another interesting insight that the more expensive the laptop, the higher its repair costs. For example, getting a ₹40,000 laptop repaired or serviced can cost anywhere between 15% to 45% of the laptop’s price, depending on the issue. But getting a laptop priced above ₹50,000 can cost anywhere between 40% and 90% of the laptop’s price. For another example, getting an Apple’s MacBook and Microsoft’s Surface laptops repaired cost an average of ₹20,000 or higher. On the other hand, laptops from brands like ASUS, Dell, HP, and Lenovo cost an average of less than ₹10,000 for repairs.

The report also finds that typically, customers spending more than ₹50,000 tend to opt for laptops from Apple, and if opting for laptops below ₹50,000, they prefer laptops sold by Acer, ASUS, Dell, HP, and Lenovo.

About Onsitego

Onsitego is a 10 year old Mumbai-based company that provides convenient and stress-free after-sales service for the repair and maintenance of devices and appliances. Driven by its mission to consistently deliver ‘Wow’ experience to its customers, it has earned the highest net promoter score (NPS) globally in after-sales services. The core team comprises of passionate and dedicated professionals, committed to transforming the device protection business.

The engineers of Onsitego are handpicked, trained professionals who aim to make entire experience seamless and convenient. It offers at home service with free pick-up and drop and zero paperwork. Onsitego is present in over 170+ cities and towns across India, and has tie-ups with large retail chains like Croma and Vijay Sales’ as well as smaller retail outlets and online platforms like Amazon. Onsitego includes 300+ brands and boasts of over 80 lakh happy customers and services for devices ranging from small gadgets such as fitness trackers to larger appliances like refrigerators. It provides brand warranty and installation services, protection plans like extended warranty, AMC plans and on-demand repair services.