The organization has a proven track record and is the preferred resolution tool of millions of consumers in the UK with over 3 million case files closed and a customer satisfaction rate of over 98% in the UK. Resolver India (previously known as Expertily) which is an Indian startup has received funding from Resolver Group UK. Resolver India has also received a seed round of investment from Manish Gupta, Chairman of JIMS and UINCEPT Incubator. Even before Resolver UK invested in Resolver India, the UK website was flooded with over 15,000 queries from India per month. The UK website was visited by over 2.5 lakh people from India in 2018. When someone registers an issue on Resolver.in, they are explained their consumer rights, assisted in preparing, recording their email/ chat communication and create a case file of their complaint, and the next steps in the process of issuing their resolutions. India being the 3rd largest consumer market in the world, Consumer Complaint Resolution market is therefore many times bigger than the UK.
“I am delighted to see Resolver launch in India today. The business promises to help both consumers and businesses all across India resolve all manner of complaints more effectively. I hope to see it soon become a household name in India” said Sir Dominic Asquith, British High Commissioner.
At the launch, Pratyush Singh, CEO at Resolver India said, “Resolver is a free and independent complaints platform allowing consumers to raise issues with organizations efficiently and effectively. Our mission is to break down the walls between consumers and businesses – building trust and understanding through fast, jargon-free issue resolution. Resolver.in is powered by Machine Learning and Artificial Intelligence (AI) which guides consumers and supports organizations by making recommendations on what their next steps should be and when to take them.”
“We love India - and we can't wait to share what we've learned by helping people across the country get the results they need. We are extremely proud to partner with Pratyush and his team to bring this new tool to India and can’t wait to replicate our UK success by starting to help Indian customers and businesses. With India leading to grow into one of the top 3 consumer markets in the World from $1.5 trillion at present to nearly $6 trillion by 2030 (According to the Jan 2019 Bains- WEF report), we see India as a tremendous opportunity,” said James Walker, CEO & Founder, Resolver Group UK.
Resolver.in is a guided, supported web platform for consumers to create, store and track business complaints with an aim to deliver better outcomes for Indian consumers and businesses. Resolver India expects to initially receive the majority of complaints related to travel, banking, insurance, telecom, and real estate.
“Resolver India explains consumer rights to you, helps you prepare your emails, creates a case file for you, lets you record all your communications, lets you know when to escalate your complaint. This is all automated with zero manual interference, which is the most important thing to deal with a market as big as consumer complaint resolution, in India.”, added Pratyush, CEO Resolver India.
The explosion of India's internet user base, which is expected to reach 627 million in 2019, (according to IMRB), Resolver India sees immense growth potential in the future. In India, Resolver.in aims to deliver better outcomes for Indian consumers and businesses and end the days of hunting around a website to find the “Customer Service” link or waiting endlessly on hold for a customer representative. The website’s streamlined process makes filing an effective complaint as easy as a few clicks.
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