FarEye, a Global Logistics Management Solution announces its
partnership with Blue Dart to further enhance its customer experience and
reduce its carbon footprint. Blue Dart is South Asia's premier express air and
integrated transportation & distribution company, and a differentiated
solution provider for all merchandise delivery offerings from e-tailing
companies in the country. Today Blue Dart is the largest express courier
company with a 46.5% market share in the organised air express segment in India
and a 13.5% market share in the organised ground express market.
A leader in the express logistics industry in India, Blue Dart has
been at the forefront of best-in-class technological innovations and
continuously invests in technology to further improve its operational
efficiency and enhance its superior customer experience. Being a SaaS
platform, FarEye became an apt fit as it seamlessly integrated with the
existing systems at Blue Dart, making the company’s IT infrastructure more
flexible and agile.
Under the partnership, FarEye’s technology platform is managing
deliveries for Blue Dart along with various unique and innovative features like
caller ID functionality to identify customer call with docket number and other
details, reattempt delivery option for undelivered products (increases
workforce efficiency and delivers enhanced customer satisfaction), live
monitoring of field executive on maps, click to call and SMS etc. FarEye’s
platform can also work in offline environment.
FarEye has proved to be a partner of choice for Blue Dart in
several ways:
Cost reduction: By using the right algorithms, FarEye optimises the work
schedules and routes for each delivery personnel.
Value Creation: FarEye’s systems have helped Blue Dart to bridge this gap
and provide personalised & seamless customer experience.
Reduced Carbon Footprint: Missing a package delivery impacts a worker’s efficiency
but at the same time, the second or third trip, increases the carbon footprint
of delivery. Besides this, by digitalising operations, most of the processes
are now going paperless.
Anil Khanna, Managing Director, Blue Dart said, “Blue Dart is delighted to partner with
FarEye. We are a highly focused and insanely customer centric brand and this
partnership will only enable to enhance the experience for our customers.
FarEye’s platform is scalable, future-oriented and flexible and has enabled us
to have complete visibility of each shipment and keep the customer informed at
every step, ‘real-time’. It has also helped us in automating first mile pickups
and last mile deliveries and going almost paperless, a small step in
reinforcing our goal to have zero emissions by 2050”.
Kushal Nahata,
Co-founder & CEO FarEye said, “The dawn of
digitalization created the need for enterprises to adopt mobility solutions in
order to overcome the operational complexities with the help of an added
visibility layer. Our association with Blue Dart has been a massive learning
for us and we have tried to put in our best and rolled out innovative solutions
based on challenges faced by their team. The amount of learning we had working
with Blue Dart is immense and has been our greatest reward. FarEye is an
enterprise grade technology platform and we were lucky that Blue Dart evaluated
us on capability as compared to other MNC IT companies. This motivates us to
work even harder to be able to provideunbeatable innovative products which help our clients
deliver their brand promise 'real-time’.”
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