SAP SE today announced that India’s Bhopal Municipal Corporation
(BMC), with a vision to improve quality of life through better administration
and citizen services, has implemented solutions from SAP to automate and
centralize public service offerings. Available in Hindi, the solutions will
help BMC manage and streamline day-to-day functions, including issuing marriage
certificates, birth and death registrations, city infrastructure development
and open space management, including roads, parking, traffic signals, community
halls and schools. The solutions will also streamline permits, health services,
water supply, lake conservation and tax collection, among other services.
Bhopal’s project is a milestone for the SAP Urban Matters program, premised on the idea that improving livability,
simplifying government and nurturing local economies are key foundations for a
city’s long-term success. The announcement was made at the SAP Forum Delhi,
being held on August 13 in Delhi, India.
“Our vision is to make our services
accessible to every citizen in the language they speak and understand,” said Tejaswi
Naik, Commissioner, Bhopal Municipal Corporation. “With the adoption of this
technology, we are quickly transforming into one of India’s first Municipal
Corporations to formulate, promote and leverage technology at a grassroots
level for the benefit of citizens in general and, specifically, the underprivileged.”
In a first for SAP in the wider
Asia-Pacific region, BMC plans to deliver citizen services through project
“CityApp.” Project “CityApp” aims to develop an SAP mobile app that will
provide an easy access point for city services and will help citizens navigate
through city services, stay informed and engage with their neighbors.
Envisioned to be available on multiple leading mobile platforms, project
“CityApp” is intended to simplify citizens’ day-to-day interaction with the
corporation on the mobile platform of their choice.
“This is an exciting time for India
and the wider region,” said Vivek Puthucode, vice president, Public Services in
Asia Pacific Japan, SAP. “From transportation to healthcare, innovations in
technology and citizen engagement are poised to transform our cities and
improve lives.”
With many new challenges facing
urban areas today, the SAP Urban Matters initiative helps governments at all
levels improve the lives of people by delivering smarter, more effective
services. The program addresses and supports the fundamentals of good
government by empowering public officials to be more productive, increasing
community engagement and openness, driving innovation around government service
delivery and improving urban resilience to help public safety and security.
“Across India, local governments are
turning to innovative technologies to help them address the challenges of
urbanization as well as rising citizen expectations for smarter economies and
sustainable growth,” said Mathew Thomas, vice president, Strategic Industries
in India, SAP. “We aim to help local governing bodies like BMC to accelerate
innovation and connect directly with people and communities to deliver
efficient governance.”
Implemented in partnership with
Deloitte, the solutions portfolio chosen by BMC includes the SAP ERP
application, the SAP Enterprise Portal component, SAP for Public Sector
solutions and SAP Mobile Platform. The software will provide BMC the right mix
of technology solutions needed to automate and centralize end-to-end public
service offerings in the city and achieve seamless integration of their
citizen-facing services and back-office functions.
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