Philips Sets Up Global Operational Control Centre at Bangalore

Every single day the world is changing faster and faster. As a result, latest innovations are impacting the way consumers live and work. To address the technology challenges and stay connected to its vast global consumers, Philips has recently set up a Operations Control Centre (OCC) at the Philips Innovation Campus (PIC) campus in Bangalore. 

At an Open House held recently, PIC showcased some of its latest innovations. The OCC, first of its kind is to address challenges in multiple IT landscapes like CRM, ERP, SCM, BI etc.  Its platform is designed specifically around business processes. The walk-through was set up to address this challenge through live monitoring of IT business parameters for proactive detection of issues and hence removal of CONQ (Cost of Non-Quality in IT).

The emphasis on the need for IT for seamless E2E execution of the business process to reduce the challenges faced in an increasingly complex business landscape was highlighted during the visit. There is no standard solution readily available in the market to address challenges. OCC is a platform that has been developed to bridge this gap.

Led by Benjamin Hallam, Head of IT Delivery Comprehensive Group, Philips Innovation Campus (PIC), OCC has a team of about 50 IT staff and contractors working on various IT technologies like cloud computing, networking, data centres, BPM among others.

Hallam says, “OCC is one of its kind in the world and allows you to securely manage and monitor your global data centre footprint, and provides the real-time business intelligence and also control your need to optimize performance.”

Incidentally OCC proactively monitors end-to-end business process and alerts support partners to avoid business disruptions. One of its early success was tasted on the delivery of demand planning and supply networking for the consumer lifecycle sector.

Digital Accelerator Lab

Working with consumers, Philips has developed concepts and prototypes of app-controlled devices across segments like consumer lifestyle, healthcare etc including:

1.  Philips HomeCooker: The prototype features a built-in Wi-Fi and a new dedicated app for your smart device. The app provides inspiration and guidance throughout the entire cooking process, showing pictures of all the ingredients with step-by-step instructions on how to cook and combine them for a homemade meal. The HomeCooker neXt is in concept phase. 

2.  Saeco Café: Digital accelerator lab has played a crucial role in enhancing coffee experience by using digital& connectivity medium. The coffee maker has advanced features and technology which helps you brewing your coffee using your tablet. 

3.  Google Glass: A prototype of the cross-sector innovation platform with labs based in the Netherlands and India, collaborated with researchers from Accenture Technology Labs to explore the potential use of Google Glass in clinical settings. Google glass innovation looks at the ability for clinicians to call up images and other clinical information including data from patients’ records from anywhere in the hospital using wearable technology.