Integreon Expands, Offers Integrated Legal, Research & Business Services to Global Clients

Integreon, a leading global provider of integrated legal, document, research and business support solutions, today announced its move to a new delivery centre in Noida, India.  

The 2,460 square metre (26,500 square foot) centre, which replaces an older facility, features 400 workstations, and will enable Integreon to better provide clients with its award-winning service offerings.  Increased demand for Integreon’s range of value-add outsourcing services led to a 35% jump in Integreon’s overall India headcount in 2013.

Addressing Integreon’s need for additional, more functional space, the new centre doubles Integreon’s capacity in the Noida (NCR) region. The company has already recruited more than 250 new Associates to fill these seats, primarily for the company’s legal and research functions. The added capacity will allow Integreon to build on its successes in the legal services market, where Integreon was named “LPO of the Year” in 2013 by India Law Business Journal after having been honoured by that publication as a “Top LPO” in the prior three years. Noida will also remain the global hub for clients of Grail Research, the research division of Integreon.  Finally, the new facility will provide continued opportunity for expanding the company’s successful document services and business support services offerings.  With delivery centres in Mumbai and Noida, Integreon is well-positioned to continue to lead its markets in the delivery of LPO, KPO and BPO services from India.

“The pool of talent offered by the Noida/Delhi region, combined with our unique understanding of the financial and corporate sectors, offers a real competitive advantage for our integrated support solutions,” said Bob Gogel, Integreon’s Chief Executive Officer.  “We look forward to continued growth across the company and plan to continue investing in the region to meet increasing client demand.”

Through its Legal Services business, Integreon offers a complete portfolio of legal support services and LPO offerings. Its solutions allow clients to delegate high-volume, standardized legal support work, including document review, contract management, due diligence, compliance and intellectual property management.  Integreon is proud to be the only LPO service provider recognized for excellence in the International Association of Outsourcing Professionals (IAOP) 2013 Global Outsourcing 100, and to receive numerous accolades in Chambers and Partners’ Chambers Global 2013.  For its outstanding efforts providing contract management services to Microsoft, Integreon received a 2013 Innovation Award from the International Association for Contract and Commercial Management (IACCM).

Meanwhile, in its Research Services business, Integreon’s Grail Research division offers a range of custom services that help clients assess market opportunities and customer and competitive landscapes, and make strategic decisions.  Its clients include 11 of the top 50 global brands, six of the top ten technology companies, and eight of the top ten pharmaceutical firms. Research Services offerings include research consulting, strategic research, library and information services, customer analytics, market research, financial services research, competitive intelligence monitoring and knowledge management. 

The increased presence at the new Noida centre is also expected to offer Grail Research increased opportunities for cross-company initiatives with clients of other Integreon business units, such as aiding growth efforts for Legal Services and Document Services clients and supporting consulting projects by clients of the Business Services group.  

The new facility will provide added flexibility for Integreon as it grows its high-quality Document Services business, where its clients enjoy a range of document processing, presentation, transcription and other administrative services, and its Business Services business, which provides critical business support functions and consulting.

The new office features a state-of-the-art IT infrastructure and numerous high-tech amenities for Integreon Associates, including multiple Internet kiosks, Wi-Fi hotspots in recreation areas, video conferencing facilities and a computer-aided training facility that seats 40.  In addition, the office offers lounges, a pantry and gaming areas. 

The new office also pays tribute to India’s culture with a permanent exhibit of more than 100 examples of rare art forms, including Sanjhi, the art of hand-cutting designs on paper, Bastar, a form of lost-wax sculpture, and Madhubani, a style of Indian painting.  Integreon is proud to support artisans dedicated to India’s ancient crafts and help expose them to new global audiences.  Each piece was chosen relate to elements of Integreon’s core values of Teamwork, Performance and Passion, and to the nine strands of the Integreon’s corporate DNA.