Indian merchants selling
online services to countries outside of India including travel and event
tickets, online tuitions, app development etc. will now be protected by PayPal.
PayPal, a global leader in payments today announced the launch of Seller
Protection for Intangibles- an expansion of its existing seller protection
program that earlier only covered merchants selling tangible goods such as
handicrafts, fashion, art, etc.
The Seller Protection
Program for Intangibles will cover two types of buyer complaints –
‘Unauthorized Transaction’, when a buyer claims that he or she didn’t authorize
the payment and ‘Item Not Received’, when a buyer pays for the service but
claims that he or she did not receive the service. The PayPal Resolution
Centre will investigate issues and work with the sellers to ensure that they
are protected against this type of fraud in genuine cases.
Anupam Pahuja, Country
Manager and Managing Director, PayPal India said: ‘PayPal enables small businesses, freelancers and other
businesses to sell their products and services across the globe. A key
objective for PayPal in India is to ensure that genuine sellers, small or big,
are protected from unauthorized claims and chargebacks. Growing instances of
online fraud act as a barrier for sellers selling online services and other
intangible goods to clients abroad. With our Seller Protection Program for
Intangibles, we aim to empower freelancers and merchants in India to sell with
confidence and assure them that they have our support to grow.’
A large section of
PayPal’s users in India are merchants and freelancers selling intangible
products and services like online tuitions, software/ app development, event
and travel tickets. With industry leading risk models and a strong technology
backbone, PayPal is the only payments company offering such protection to
sellers in India.
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