Retailers,
wholesalers and manufacturers today are challenged to meet the
demands of empowered consumers who demand the right product when they
want it at the best price through their channel of choice. As more
and more consumers demand advanced delivery methods such as ‘buy
online and pick-up in store,’ businesses are under increasing
pressure to offer these flexible options across more channels in
order to meet their customer’s expectations. Without a dynamic view
into their complete supply chain picture, businesses are forced to
make snap decisions based on static information resulting in
inefficient fulfillment processes, shipping methods and inventory
positions.
This
new initiative between JDA and IBM will provide a holistic approach
to solving this problem by synchronizing comprehensive order capture
and order management with precision retail planning, efficient labor
productivity and intelligent fulfillment. JDA
Intelligent Fulfillment and Labor
Productivity solutions
combined with IBM
Commerce and Order Management solutions
will reveal the true cost of fulfilling an order – including
inventory and labor costs – so that businesses can more
responsively adjust inventory and resource allocations and execute
decisions that meet and exceed customer expectations while also
serving their bottom line. Delivered either on premise or in the
cloud via SoftLayer,
an IBM company, the solution will be part of IBM’s existing
portfolio of over 110 SaaS applications and is expected to be
available by late spring 2015.
For
example, when a customer purchases an outfit online from a clothing
retailer, there are several dynamic factors at play that can affect
the profitability of the transaction, such as: if the customer
wants the outfit delivered to a home or will pick it up in store; if
the item is in stock at that store or needs to be fulfilled from an
alternate location; or if warehouse or store labor is available to
fulfill the order in a timely manner. With the combined solutions
from IBM and JDA, these issues will be resolved in the background in
real-time by applying knowledge of the retailer’s inventory
planning and allocation during the order processing. This allows the
retailer to intelligently initiate the best possible omni-channel
fulfillment decision at the moment of the sale in the most profitable
manner.
“The
JDA and IBM initiative fills a massive void in the marketplace,”
said Wayne Usie, senior vice president of retail at JDA Software.
“Retailers need to become much more sophisticated and intelligent
about how they source product for omni-channel fulfillment.
Today there is far too much guess work, too many static policies, and
no intelligence applied to the process. This landmark
initiative cracks the code on intelligent sourcing, simultaneously
allowing our customers to factor in supply chain planning and
execution status, planned events like promotions and markdowns, and
labor availability at the point of sale to maximize profits and
customer satisfaction.”
“Whether
they shop online, in store or on a device, consumers expect to have
their product orders fulfilled exactly how they want it and at the
lowest price without exceptions,” said Charles Chu, Vice President
of B2B & Commerce at IBM. “Any business that ignores these
changing expectations does so at the expense of customer loyalty and
revenue growth. Now with this collaboration between JDA Software and
IBM, businesses will be able to seamlessly orchestrate a superior
order fulfillment process that provides real value to the customer
while eliminating costs and inefficiencies.”
“By
partnering to deliver this joint offering, JDA and IBM are enabling
Lowe’s to deliver exceptional omni-channel fulfillment services,
which gives our customers more flexible options to shop with us,”
said Robin Bornkamp, Lowe’s VP of Inventory & Demand Planning.
No comments:
Post a Comment