C-Zentrix Brings New Speech-Based IVR Offerings to Enhance Customer Experience

C-Zentrix, a leading contact center solution provider organized a media meet in Bangalore today. The event was aimed to bring out the nuances of the evolving CX (customer experience) industry in India and how companies will adapt to the changes via digital platforms. According to Forrester's 2017 Customer Experience Index, the quality of customer experience has improved in India. Key findings include that no brand in India delivered poor CX, and the average score of the five industries rose, indicating better quality CX across the board. In addition, the data shows that emotion has a bigger influence on customer loyalty than effectiveness or ease in nearly every industry.

C- Zentrix, developed with a vision of creating next-generation, simplified call center technology help organizations across industries to setup and manage their personalized customer engagement center hassle free at low cost and high efficiency. The focus of the press meet was to highlight the importance of tailored solutions for the different needs of each organization with relation to customer experience.

According to Arijit Chatterji, Chief Business Officer, C-Zentrix, “We, at C- Zentrix aim to provide the best-in-class contact centre software and enterprise level software for superior customer experience. Our products such as Omnichannel, Speech based IVR and AI driven chatbot are used extensively across industries in domestic as well as international market.

Our company wishes to help organizations across industries to setup and manage their personalized customer engagement center in a hassle free manner, at a low cost and with high efficiency. To keep this effort going, we will be participating in Customer Connect Week in Las Vegas next month, June 18 to 22, which is one of the most sorted events in the CX industry. We plan to make use of this opportunity to meet and interact with industry stalwarts and introduce to them our game changing products. ”

Customer experience is key to customer retention and to give businesses a full coverage we have evolved further with voice commerce solutions and mobile-based applications. Our Ticketing CRM and lead management solution (LMS) enable our customers across industries to provide a better customer experience for their end customers and higher productivity for the business. Our Omnichannel is transforming Customer Experience to new heights.